# Accounts **URL:** https://community.deriv.com/c/account/15.md?page=1 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 2 --- ## [Account Verification Process Timeframe](https://community.deriv.com/t/account-verification-process-timeframe/30579)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 14\ **Last updated:** [April 2, 2026, 8:26pm UTC](https://community.deriv.com/t/account-verification-process-timeframe/30579 "2026-04-02T20:26:01Z")
Greetings Deriv Community :slight\_smile: Are you waiting too long for your account to be verified after submitting the required documents? Kindly be informed that the timeframe process for your account to be verified i… --- ## [Benefits to join Affiliate & Introducing Broker (IB) Programme](https://community.deriv.com/t/benefits-to-join-affiliate-introducing-broker-ib-programme/34312)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [August 3, 2022, 9:11am UTC](https://community.deriv.com/t/benefits-to-join-affiliate-introducing-broker-ib-programme/34312 "2022-08-03T09:11:10Z")
Greetings Deriv Community :wave: We would like to share the benefits of joining the Affiliate & Introducing Broker (IB) Programme. When you join our affiliate program: You’ll have multiple income opportunities by joi… --- ## [Payment agents' commission rates](https://community.deriv.com/t/payment-agents-commission-rates/46316)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [February 9, 2023, 5:34am UTC](https://community.deriv.com/t/payment-agents-commission-rates/46316 "2023-02-09T05:34:35Z")
Hello Deriv Community, If you’re planning on using a payment agent to fund your account, you might have questions about the commission rates for deposits and withdrawals. Not to worry, we’re here to help you find the in… --- ## [Phone Number Verification Update](https://community.deriv.com/t/phone-number-verification-update/87131)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [July 19, 2024, 5:52am UTC](https://community.deriv.com/t/phone-number-verification-update/87131 "2024-07-19T05:52:18Z")
Dear Deriv community members, A feature for an additional layer of security to your Deriv accounts: phone number verification. Here’s what you need to know: What: Adding an extra layer of verification. Why: To provid… --- ## [Importance of Account Verification for Security and Compliance](https://community.deriv.com/t/importance-of-account-verification-for-security-and-compliance/39134)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 11\ **Last updated:** [September 17, 2024, 10:18pm UTC](https://community.deriv.com/t/importance-of-account-verification-for-security-and-compliance/39134 "2024-09-17T22:18:53Z")
Greetings from the Deriv Community! :blush: Account verification is a critical process that helps businesses confirm the authenticity and ownership of their clients’ details. This verification is essential not only for … --- ## [Enhanced Due Diligence (EDD)](https://community.deriv.com/t/enhanced-due-diligence-edd/32152)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 4\ **Last updated:** [October 16, 2023, 2:30am UTC](https://community.deriv.com/t/enhanced-due-diligence-edd/32152 "2023-10-16T02:30:58Z")
Enhanced Due Diligence (EDD) is an additional layer of checks performed on clients as determined necessary by the relevant department, following an extensive review. This process involves collecting further information a… --- ## [Tips to detect and avoid phishing attempts](https://community.deriv.com/t/tips-to-detect-and-avoid-phishing-attempts/64195)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [October 5, 2023, 8:35am UTC](https://community.deriv.com/t/tips-to-detect-and-avoid-phishing-attempts/64195 "2023-10-05T08:35:32Z")
Hello Deriv Community, Your online safety is important to us. With the rise in digital scams, we’d like to help you stop, spot, and report phishing attempts. Phishing is a cyberattack technique where scammers try to tri… --- ## [Account Authentication for MT5 accounts (BVI, Vanuatu, and Labuan)](https://community.deriv.com/t/account-authentication-for-mt5-accounts-bvi-vanuatu-and-labuan/34650)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 13\ **Last updated:** [May 25, 2023, 3:53am UTC](https://community.deriv.com/t/account-authentication-for-mt5-accounts-bvi-vanuatu-and-labuan/34650 "2023-05-25T03:53:16Z")
Hello Deriv Community, With the recent update on the MT5 account creation, we are being more transparent about the counterparty a customer is signing up with. You can’t get more transparent than letting the customer cho… --- ## [Log in to your Deriv GO account](https://community.deriv.com/t/log-in-to-your-deriv-go-account/41204)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 2\ **Last updated:** [May 15, 2023, 6:52am UTC](https://community.deriv.com/t/log-in-to-your-deriv-go-account/41204 "2023-05-15T06:52:57Z")
Hello Deriv Community, Follow the steps below to log in to your Deriv GO account: Install the Deriv GO app from the App Store, Google Store, or Huawei AppGallery on your mobile device if you haven’t done so already. Se… --- ## [The importance of Two-factor Authentication (2FA)](https://community.deriv.com/t/the-importance-of-two-factor-authentication-2fa/50055)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 9:41am UTC](https://community.deriv.com/t/the-importance-of-two-factor-authentication-2fa/50055 "2023-03-17T09:41:10Z")
Hello Deriv Community :star\_struck: Two-factor authentication (2FA) is an additional layer of security that helps protect your online accounts from unauthorized access by requiring a second factor beyond your password t… --- ## [Avoid Revenge Trading](https://community.deriv.com/t/avoid-revenge-trading/39372)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [November 14, 2022, 9:16am UTC](https://community.deriv.com/t/avoid-revenge-trading/39372 "2022-11-14T09:16:11Z")
Hi Deriv Community, It’s crucial to keep your emotions under control as market conditions constantly change. What is revenge trading? Revenge trading refers to a trader’s emotional response to a significant loss. It’s… --- ## [Do not upload unmasked card](https://community.deriv.com/t/do-not-upload-unmasked-card/38442)
**Author:** [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\ **Replies:** 0\ **Last updated:** [October 26, 2022, 2:22am UTC](https://community.deriv.com/t/do-not-upload-unmasked-card/38442 "2022-10-26T02:22:27Z")
Hi Deriv Community Members Part of certain verification processes will require us to verify your credit or debit card information. However, to adhere to the Data Protection policy, kindly refrain from uploading unmasked… --- ## [Verification of Proof Identify and proof of address](https://community.deriv.com/t/verification-of-proof-identify-and-proof-of-address/6080)
**Author:** [@blithen-abseils-2](https://community.deriv.com/u/blithen-abseils-2)\ **Replies:** 16\ **Last updated:** [September 25, 2022, 1:01pm UTC](https://community.deriv.com/t/verification-of-proof-identify-and-proof-of-address/6080 "2022-09-25T13:01:52Z")
How do I submit my proof of identity and address? --- ## [Meu limite de saque está bloqueado. Como liberar novo saque?](https://community.deriv.com/t/meu-limite-de-saque-esta-bloqueado-como-liberar-novo-saque/35985)
**Author:** [@adcraft-acolous-2](https://community.deriv.com/u/adcraft-acolous-2)\ **Replies:** 0\ **Last updated:** [September 5, 2022, 12:25pm UTC](https://community.deriv.com/t/meu-limite-de-saque-esta-bloqueado-como-liberar-novo-saque/35985 "2022-09-05T12:25:01Z")
Meu limite de saque está bloqueado. Como liberar novo saque? --- ## [How can I change my fiat account after I have made deposits ?](https://community.deriv.com/t/how-can-i-change-my-fiat-account-after-i-have-made-deposits/35228)
**Author:** [@artsies-accepts-2](https://community.deriv.com/u/artsies-accepts-2)\ **Replies:** 1\ **Last updated:** [August 23, 2022, 8:42am UTC](https://community.deriv.com/t/how-can-i-change-my-fiat-account-after-i-have-made-deposits/35228 "2022-08-23T08:42:38Z")
How can I change my fiat account after I have made deposits ? --- ## [Spot the scammer, avoid a scam!](https://community.deriv.com/t/spot-the-scammer-avoid-a-scam/35004)
**Author:** [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\ **Replies:** 0\ **Last updated:** [August 17, 2022, 6:08am UTC](https://community.deriv.com/t/spot-the-scammer-avoid-a-scam/35004 "2022-08-17T06:08:00Z")
Dear Members, We want to ensure you are able to identify a scammer when you are contacted or faced with one. Scammers are getting very skillful and each of us needs to be vigilant. Here are some ways to spot a scammer: … --- ## [Exclusão de conta Deriv.](https://community.deriv.com/t/exclusao-de-conta-deriv/35017)
**Author:** [@choffer-agritos-1](https://community.deriv.com/u/choffer-agritos-1)\ **Replies:** 2\ **Last updated:** [August 18, 2022, 3:30am UTC](https://community.deriv.com/t/exclusao-de-conta-deriv/35017 "2022-08-18T03:30:07Z")
Favor alterar e verificar minha conta Deriv. Não consigo acessa-la pelo meu novo login. Aguardo instruções. Grato! --- ## [Inaccessibility to account](https://community.deriv.com/t/inaccessibility-to-account/34591)
**Author:** [@chiffer-adonize-2](https://community.deriv.com/u/chiffer-adonize-2)\ **Replies:** 3\ **Last updated:** [August 9, 2022, 8:08am UTC](https://community.deriv.com/t/inaccessibility-to-account/34591 "2022-08-09T08:08:48Z")
I’m can’t login into my account and I don’t know why, my password and login details are correct. --- ## [Cuban account verification](https://community.deriv.com/t/cuban-account-verification/34154)
**Author:** [@chilean-adopted-2](https://community.deriv.com/u/chilean-adopted-2)\ **Replies:** 2\ **Last updated:** [August 4, 2022, 4:58pm UTC](https://community.deriv.com/t/cuban-account-verification/34154 "2022-08-04T16:58:46Z")
Is there any problem for me to verify my account been from Cuba, what i mean is if exist any restriction for users from my country. Thanks --- ## [https://app.deriv.com/account/proof-of-identity](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602)
**Author:** [@berayed-abseils-2](https://community.deriv.com/u/berayed-abseils-2)\ **Replies:** 3\ **Last updated:** [August 3, 2022, 4:11am UTC](https://community.deriv.com/t/https-app-deriv-com-account-proof-of-identity/5602 "2022-08-03T04:11:45Z")
Hi my verification process has not been completed and it’s over two weeks pls can how do I fix it --- ## [Akun verifikasi tertolak](https://community.deriv.com/t/akun-verifikasi-tertolak/34133)
**Author:** [@caulder-adopter-2](https://community.deriv.com/u/caulder-adopter-2)\ **Replies:** 1\ **Last updated:** [August 1, 2022, 10:20am UTC](https://community.deriv.com/t/akun-verifikasi-tertolak/34133 "2022-08-01T10:20:28Z")
Saya sebelumnya langsung Deposit pakai Lokal bank lupa untuk verifikasi,setelah mau penarikan tidak bisa,saya mau aktifkan malah tertolak mohon bantuannya --- ## [DEACTIVATED ACCOUNT](https://community.deriv.com/t/deactivated-account/19143)
**Author:** [@camogie-aeriest-1](https://community.deriv.com/u/camogie-aeriest-1)\ **Replies:** 10\ **Last updated:** [July 27, 2022, 3:22am UTC](https://community.deriv.com/t/deactivated-account/19143 "2022-07-27T03:22:29Z")
Can you kindly reactivate my account pls.why do we have to go through all this drama --- ## [Cashier Blocker](https://community.deriv.com/t/cashier-blocker/18514)
**Author:** [@bulking-acrilan-2](https://community.deriv.com/u/bulking-acrilan-2)\ **Replies:** 3\ **Last updated:** [July 26, 2022, 3:33am UTC](https://community.deriv.com/t/cashier-blocker/18514 "2022-07-26T03:33:40Z")
Hi… how do you unblock your cashier… my cashier is blocked so I can’t deposit or withdraw any funds… --- ## [Funding Account Using Different Currencies](https://community.deriv.com/t/funding-account-using-different-currencies/33731)
**Author:** [@begging-acidest-2](https://community.deriv.com/u/begging-acidest-2)\ **Replies:** 1\ **Last updated:** [July 22, 2022, 5:03am UTC](https://community.deriv.com/t/funding-account-using-different-currencies/33731 "2022-07-22T05:03:14Z")
I want to fund my account but i dont want to use US dollars (USD), im from South Africa and would like to use South African Rands (Zar) to trade on deriv, You are having one currency option and its a risk for us your cli… --- ## [Authentification de compte](https://community.deriv.com/t/authentification-de-compte/28425)
**Author:** [@acceder-acardia-2](https://community.deriv.com/u/acceder-acardia-2)\ **Replies:** 1\ **Last updated:** [July 20, 2022, 4:13am UTC](https://community.deriv.com/t/authentification-de-compte/28425 "2022-07-20T04:13:28Z")
Bonjour, jai fait lauthentification de mon compte deriv apres avoir atteint 10000 retrait. Cependant, jai le certificat de residence que jai utilisé pour justifier mon adresse de residence n’a pas ete prise en compte car… --- ## [Trading limits and Self-exclusion](https://community.deriv.com/t/trading-limits-and-self-exclusion/33110)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [July 7, 2022, 10:07am UTC](https://community.deriv.com/t/trading-limits-and-self-exclusion/33110 "2022-07-07T10:07:52Z")
Dear members, Online trading is exciting, but it can be addictive. Deriv provides you with the opportunity to either self-exclude or set limits on your trading activities on this website. YOU CAN: Limit the amount of… --- ## [leaverage](https://community.deriv.com/t/leaverage/33438)
**Author:** [@begaudy-acroter-2](https://community.deriv.com/u/begaudy-acroter-2)\ **Replies:** 0\ **Last updated:** [July 14, 2022, 2:09pm UTC](https://community.deriv.com/t/leaverage/33438 "2022-07-14T14:09:49Z")
Good day…how do i reset my account leaverage? What minimum deposit do i need to trade indices? --- ## [i have 0 transfers left for today](https://community.deriv.com/t/i-have-0-transfers-left-for-today/33371)
**Author:** [@amsonia-admixes-2](https://community.deriv.com/u/amsonia-admixes-2)\ **Replies:** 1\ **Last updated:** [July 13, 2022, 1:52am UTC](https://community.deriv.com/t/i-have-0-transfers-left-for-today/33371 "2022-07-13T01:52:05Z")
how long will it take to be able to transfer again --- ## [Account can not verified](https://community.deriv.com/t/account-can-not-verified/22161)
**Author:** [@chalice-actinal-2](https://community.deriv.com/u/chalice-actinal-2)\ **Replies:** 4\ **Last updated:** [July 10, 2022, 12:50pm UTC](https://community.deriv.com/t/account-can-not-verified/22161 "2022-07-10T12:50:31Z")
Hi… why is my account not verified yet… what’s the problem? Please verify my account … I have deposit money and why i can not verified my account, i dont now why and the chat function doés not work her --- ## [Sorry, we couldn’t find any results matching 'I’ve been using this broker for years now I’ve never faced this experience I’ve made a mistake by put my second name that’s doesn’t appear on my IDENTITY can we remove “Siyabonga “ please I’m still willing to ](https://community.deriv.com/t/sorry-we-couldn-t-find-any-results-matching-i-ve-been-using-this-broker-for-years-now-i-ve-never-faced-this-experience-i-ve-made-a-mistake-by-put-my-second-name-that-s-doesn-t-appear-on-my-identity-can-we-remove-siyabonga-please-i-m-still-willing-to/32734)
**Author:** [@circled-accrual-2](https://community.deriv.com/u/circled-accrual-2)\ **Replies:** 1\ **Last updated:** [June 28, 2022, 5:54am UTC](https://community.deriv.com/t/sorry-we-couldn-t-find-any-results-matching-i-ve-been-using-this-broker-for-years-now-i-ve-never-faced-this-experience-i-ve-made-a-mistake-by-put-my-second-name-that-s-doesn-t-appear-on-my-identity-can-we-remove-siyabonga-please-i-m-still-willing-to/32734 "2022-06-28T05:54:37Z")
Sorry, we couldn’t find any results matching 'I’ve been using this broker for years now I’ve never faced this experience I’ve made a mistake by put my second name that’s doesn’t appear on my IDENTITY can we remove “Siyab… [Previous page](https://community.deriv.com/c/account/15.md) [Next page](https://community.deriv.com/c/account/15.md?page=2)