# Accounts **URL:** https://community.deriv.com/c/account/15.md?page=2 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 3 --- ## [verivy personal data](https://community.deriv.com/t/verivy-personal-data/17441)
**Author:** [@askable-acridyl-2](https://community.deriv.com/u/askable-acridyl-2)\ **Replies:** 2\ **Last updated:** [June 28, 2022, 3:48am UTC](https://community.deriv.com/t/verivy-personal-data/17441 "2022-06-28T03:48:20Z")
how long does it take to verify personal data --- ## [Customer Due Diligence (CDD)](https://community.deriv.com/t/customer-due-diligence-cdd/32449)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [June 23, 2022, 5:22am UTC](https://community.deriv.com/t/customer-due-diligence-cdd/32449 "2022-06-23T05:22:09Z")
CDD refers to ‘Customer Due Diligence’ which is the first layer of Know Your Customer. Measures were undertaken to collect personal information such as full name, date of birth, citizenship, and residential address (sign… --- ## [Cannot use my account on desktop, only on mobile](https://community.deriv.com/t/cannot-use-my-account-on-desktop-only-on-mobile/32239)
**Author:** [@bitable-adeling-2](https://community.deriv.com/u/bitable-adeling-2)\ **Replies:** 1\ **Last updated:** [June 20, 2022, 7:44am UTC](https://community.deriv.com/t/cannot-use-my-account-on-desktop-only-on-mobile/32239 "2022-06-20T07:44:38Z")
Hello I have an mt5 account that is working on mobile only, the desktop says it’s invalid. --- ## [Can’t load into my account](https://community.deriv.com/t/can-t-load-into-my-account/31133)
**Author:** [@atrepsy-agnamed-1](https://community.deriv.com/u/atrepsy-agnamed-1)\ **Replies:** 4\ **Last updated:** [June 13, 2022, 4:14am UTC](https://community.deriv.com/t/can-t-load-into-my-account/31133 "2022-06-13T04:14:33Z")
Please help me load into my account --- ## [Document Authontification](https://community.deriv.com/t/document-authontification/21683)
**Author:** [@baklawa-acroter-2](https://community.deriv.com/u/baklawa-acroter-2)\ **Replies:** 2\ **Last updated:** [June 9, 2022, 9:10am UTC](https://community.deriv.com/t/document-authontification/21683 "2022-06-09T09:10:01Z")
Hi have been severally submitting my documents and approval till now --- ## [Multiple Address Verification Documents Not Accepted](https://community.deriv.com/t/multiple-address-verification-documents-not-accepted/30582)
**Author:** [@blurter-abduced-2](https://community.deriv.com/u/blurter-abduced-2)\ **Replies:** 3\ **Last updated:** [May 16, 2022, 9:29am UTC](https://community.deriv.com/t/multiple-address-verification-documents-not-accepted/30582 "2022-05-16T09:29:08Z")
Hello. I submitted two different documents with my address since the system told me I had to do it. I have submited two different documents with my address, but both of them failed to be accepted. I need to know what … --- ## [Verificación](https://community.deriv.com/t/verificacion/11792)
**Author:** [@beewort-absvolt-2](https://community.deriv.com/u/beewort-absvolt-2)\ **Replies:** 1\ **Last updated:** [May 14, 2022, 9:47pm UTC](https://community.deriv.com/t/verificacion/11792 "2022-05-14T21:47:51Z")
Hola buenas noches con todos tengo problemas con la verificación subí mis documentos y me daba un error y cuando subí todo me dio el error y ahorita no me deja depositar ni retirar dinero hasta verificarla y cuando voy a… --- ## [Protect Your Own Device](https://community.deriv.com/t/protect-your-own-device/30584)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 4:21am UTC](https://community.deriv.com/t/protect-your-own-device/30584 "2022-05-12T04:21:07Z")
To protect your account data, it is solely your responsibility to take the following precautions and educate yourself on other security measures you can take: 2.1.7.1. Do not send or receive private information unless y… --- ## [Proof of residency](https://community.deriv.com/t/proof-of-residency/29972)
**Author:** [@chimera-adduced-2](https://community.deriv.com/u/chimera-adduced-2)\ **Replies:** 0\ **Last updated:** [May 4, 2022, 12:23pm UTC](https://community.deriv.com/t/proof-of-residency/29972 "2022-05-04T12:23:07Z")
It has been more than 1-3 days and they have not still verified my residency --- ## [Need help](https://community.deriv.com/t/need-help/9661)
**Author:** [@bairnie-achages-2](https://community.deriv.com/u/bairnie-achages-2)\ **Replies:** 2\ **Last updated:** [May 4, 2022, 2:27am UTC](https://community.deriv.com/t/need-help/9661 "2022-05-04T02:27:47Z")
Please may you me I want to create a reel account on deriv and use it on MetaTrader 5 platforms ( with my phone or my personal computer) . Thanks you --- ## [verificaçao do endereço](https://community.deriv.com/t/verificacao-do-endereco/29804)
**Author:** [@anthryl-abactor-4](https://community.deriv.com/u/anthryl-abactor-4)\ **Replies:** 0\ **Last updated:** [May 2, 2022, 4:11pm UTC](https://community.deriv.com/t/verificacao-do-endereco/29804 "2022-05-02T16:11:49Z")
enviei a minha fatura faz uma semana mas a conta nao foi verificada. --- ## [Identify document option is unable](https://community.deriv.com/t/identify-document-option-is-unable/11971)
**Author:** [@alodial-advance-1](https://community.deriv.com/u/alodial-advance-1)\ **Replies:** 12\ **Last updated:** [April 29, 2022, 7:44pm UTC](https://community.deriv.com/t/identify-document-option-is-unable/11971 "2022-04-29T19:44:50Z")
After creating account, I want to identify my documents but the option is not working?? --- ## [Country of residence filled in wrong](https://community.deriv.com/t/country-of-residence-filled-in-wrong/10097)
**Author:** [@ascitic-aclinal-2](https://community.deriv.com/u/ascitic-aclinal-2)\ **Replies:** 1\ **Last updated:** [April 21, 2022, 7:45am UTC](https://community.deriv.com/t/country-of-residence-filled-in-wrong/10097 "2022-04-21T07:45:19Z")
Hello, During registration I filled in the wrong residence but can not change it anymore. How can this be changed so I can go on with completing registration? --- ## [Withdrawal through Agent even though i did not deposit through him.](https://community.deriv.com/t/withdrawal-through-agent-even-though-i-did-not-deposit-through-him/26507)
**Author:** [@bopster-acrider-2](https://community.deriv.com/u/bopster-acrider-2)\ **Replies:** 3\ **Last updated:** [April 21, 2022, 7:23am UTC](https://community.deriv.com/t/withdrawal-through-agent-even-though-i-did-not-deposit-through-him/26507 "2022-04-21T07:23:40Z")
I am battling to withdraw my funds on the platform that i used to deposit into my trading account, that is webmoney.the money from the mastercard can not go through the card even though i used the same card to deposit fu… --- ## [Can Account Manager Change my password or withdraw my funds?](https://community.deriv.com/t/can-account-manager-change-my-password-or-withdraw-my-funds/29167)
**Author:** [@billies-addaxes-2](https://community.deriv.com/u/billies-addaxes-2)\ **Replies:** 1\ **Last updated:** [April 21, 2022, 6:31am UTC](https://community.deriv.com/t/can-account-manager-change-my-password-or-withdraw-my-funds/29167 "2022-04-21T06:31:19Z")
Hello Fellow traders, I am a client on Deriv and linked to MT5 trading on synthetic indexes. Recently it became necessary for me to stop trading or submit my account for management as my new responsibility at work does … --- ## [Cambiar el apalancamiento](https://community.deriv.com/t/cambiar-el-apalancamiento/28950)
**Author:** [@Cristhiam](https://community.deriv.com/u/Cristhiam)\ **Replies:** 0\ **Last updated:** [April 14, 2022, 3:10am UTC](https://community.deriv.com/t/cambiar-el-apalancamiento/28950 "2022-04-14T03:10:22Z")
Buen dia, tengo una cuenta DMT5 Synthetic y quiero colocarle apalancamiento 1:100, cómo lo puedo hacer? --- ## [Заблокирована касса](https://community.deriv.com/t/topic/28886)
**Author:** [@calvary-acridin-2](https://community.deriv.com/u/calvary-acridin-2)\ **Replies:** 0\ **Last updated:** [April 12, 2022, 7:14am UTC](https://community.deriv.com/t/topic/28886 "2022-04-12T07:14:13Z")
Добрый день ,заблокировали кассу подскажите как разблокировать, от службы поддержки ответа нету ?! А в лив чате бот не понимает что мне нужно ,как связаться с живым консультантом ,что б я мог объяснить свою проблему ?! --- ## [Is it possible to create multiple MT5 real accounts?](https://community.deriv.com/t/is-it-possible-to-create-multiple-mt5-real-accounts/3548)
**Author:** [@centesm-acanths-2](https://community.deriv.com/u/centesm-acanths-2)\ **Replies:** 2\ **Last updated:** [April 11, 2022, 6:45am UTC](https://community.deriv.com/t/is-it-possible-to-create-multiple-mt5-real-accounts/3548 "2022-04-11T06:45:50Z")
Hello, I want to know if it is possible to create multiple MT5 real accounts? I want to have a second MT5 account. --- ## [To remove the Two-Factor Authentication - (2FA)](https://community.deriv.com/t/to-remove-the-two-factor-authentication-2fa/28731)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [April 8, 2022, 3:11am UTC](https://community.deriv.com/t/to-remove-the-two-factor-authentication-2fa/28731 "2022-04-08T03:11:56Z")
Dear Members of the Deriv Community, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account, even if someone knows your password. You will nee… --- ## [Account not showing](https://community.deriv.com/t/account-not-showing/13170)
**Author:** [@breaden-adevism-1](https://community.deriv.com/u/breaden-adevism-1)\ **Replies:** 2\ **Last updated:** [April 3, 2022, 1:49am UTC](https://community.deriv.com/t/account-not-showing/13170 "2022-04-03T01:49:45Z")
I’m having an issue with my acc which is CR20161324 is not showing at the dashboard even when I want to make a deposit it’s not showing only the virtual acc is the one showing at the dashboard but the Acc it active at th… --- ## [LEASE](https://community.deriv.com/t/lease/18784)
**Author:** [@THATO](https://community.deriv.com/u/THATO)\ **Replies:** 1\ **Last updated:** [January 25, 2022, 4:23pm UTC](https://community.deriv.com/t/lease/18784 "2022-01-25T16:23:47Z")
hi there can we provdide lease aggreements as proof of Residence ? regards --- ## [Deposits are locked](https://community.deriv.com/t/deposits-are-locked/3436)
**Author:** [@babelet-abscind-2](https://community.deriv.com/u/babelet-abscind-2)\ **Replies:** 2\ **Last updated:** [March 15, 2022, 9:27am UTC](https://community.deriv.com/t/deposits-are-locked/3436 "2022-03-15T09:27:01Z")
I tried making a deposit but a message popped up saying “deposits are locked”. Then there’s a notification in the notifications menu saying I should “verify identity”. After clicking the verify identity link, it just tak… --- ## [can you please restore my account im unable to access it](https://community.deriv.com/t/can-you-please-restore-my-account-im-unable-to-access-it/27700)
**Author:** [@amatols-addrest-2](https://community.deriv.com/u/amatols-addrest-2)\ **Replies:** 1\ **Last updated:** [March 9, 2022, 8:44am UTC](https://community.deriv.com/t/can-you-please-restore-my-account-im-unable-to-access-it/27700 "2022-03-09T08:44:17Z")
can you please restore my account im unable to access it --- ## [Verify my account](https://community.deriv.com/t/verify-my-account/8254)
**Author:** [@caloyer-acheron-2](https://community.deriv.com/u/caloyer-acheron-2)\ **Replies:** 2\ **Last updated:** [March 8, 2022, 1:27pm UTC](https://community.deriv.com/t/verify-my-account/8254 "2022-03-08T13:27:04Z")
I WANT TO VERIFY MY BINARY ACCOUNT --- ## [LIVE CHAT / SUPPORT EMAIL](https://community.deriv.com/t/live-chat-support-email/14061)
**Author:** [@canones-acquiet-2](https://community.deriv.com/u/canones-acquiet-2)\ **Replies:** 1\ **Last updated:** [March 8, 2022, 4:14am UTC](https://community.deriv.com/t/live-chat-support-email/14061 "2022-03-08T04:14:53Z")
CAN ANYONE TELL ME WHERE TO CONTACT SUPPORT TEAM --- ## [How I can delete my account permanent?](https://community.deriv.com/t/how-i-can-delete-my-account-permanent/27603)
**Author:** [@artefac-acrobat-2](https://community.deriv.com/u/artefac-acrobat-2)\ **Replies:** 0\ **Last updated:** [March 7, 2022, 10:15am UTC](https://community.deriv.com/t/how-i-can-delete-my-account-permanent/27603 "2022-03-07T10:15:17Z")
Hello, I want to delete my account permanently and again want to make an account at the same mail with a different referral link. So, please guide me on how is it possible? Thanks --- ## [He superado el límite de intentos de depósito](https://community.deriv.com/t/he-superado-el-limite-de-intentos-de-deposito/17900)
**Author:** [@bewrapt-acreage-2](https://community.deriv.com/u/bewrapt-acreage-2)\ **Replies:** 2\ **Last updated:** [March 2, 2022, 7:06pm UTC](https://community.deriv.com/t/he-superado-el-limite-de-intentos-de-deposito/17900 "2022-03-02T19:06:42Z")
Quisiera que me ayudaran a solucionar mi problema. Intente varias veces hacer el depósito desde Airtm y dado que abrí mi cuenta desde un nuevo dispositivo, apareció una ventana que decía: “Lo sentimos pero ha excedido el… --- ## [Customizing My Account](https://community.deriv.com/t/customizing-my-account/8464)
**Author:** [@chartae-achaean-2](https://community.deriv.com/u/chartae-achaean-2)\ **Replies:** 1\ **Last updated:** [February 24, 2022, 3:53pm UTC](https://community.deriv.com/t/customizing-my-account/8464 "2022-02-24T15:53:03Z")
Hi everyone! My name is Ikenna and I am new here. Okay, please I need to know about adding a photo to my Deriv Trading account, to like to give it a more personal feel. Any helpful response will be appreciated. Thanks. --- ## [My account ís closed due to being inactive and i want it activated back](https://community.deriv.com/t/my-account-is-closed-due-to-being-inactive-and-i-want-it-activated-back/18522)
**Author:** [@chrotta-acratia-2](https://community.deriv.com/u/chrotta-acratia-2)\ **Replies:** 3\ **Last updated:** [February 24, 2022, 3:46pm UTC](https://community.deriv.com/t/my-account-is-closed-due-to-being-inactive-and-i-want-it-activated-back/18522 "2022-02-24T15:46:37Z")
due to being inactive my account was closedand i want it activated back --- ## [Talk to and agent](https://community.deriv.com/t/talk-to-and-agent/11562)
**Author:** [@ahaaina-acicula-2](https://community.deriv.com/u/ahaaina-acicula-2)\ **Replies:** 6\ **Last updated:** [February 24, 2022, 3:44pm UTC](https://community.deriv.com/t/talk-to-and-agent/11562 "2022-02-24T15:44:42Z")
Hi there, can anyone know how to talk to and Binary Support agent. BR Fede [Previous page](https://community.deriv.com/c/account/15.md?page=1) [Next page](https://community.deriv.com/c/account/15.md?page=3)