# Accounts **URL:** https://community.deriv.com/c/account/15.md?page=4 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 5 --- ## [Accounts Disappeared](https://community.deriv.com/t/accounts-disappeared/22371)
**Author:** [@chaucer-acrasia-2](https://community.deriv.com/u/chaucer-acrasia-2)\ **Replies:** 1\ **Last updated:** [January 6, 2022, 3:11pm UTC](https://community.deriv.com/t/accounts-disappeared/22371 "2022-01-06T15:11:28Z")
My accounts don’t show on the dashboard, but they all active and visible on my MT5 app. PLEASE HELP, as I get this message when I try to transfer: " You need at least two accounts, Please create another Deriv, DMT5, or D… --- ## [Account dissapeard](https://community.deriv.com/t/account-dissapeard/22365)
**Author:** [@azurean-acridid-2](https://community.deriv.com/u/azurean-acridid-2)\ **Replies:** 1\ **Last updated:** [January 6, 2022, 2:56pm UTC](https://community.deriv.com/t/account-dissapeard/22365 "2022-01-06T14:56:37Z")
My dmt5 account is visible on mt5, but when I log into deriv online it says I have no accounts!! --- ## [Change mon email](https://community.deriv.com/t/change-mon-email/21812)
**Author:** [@bitumed-achroma-2](https://community.deriv.com/u/bitumed-achroma-2)\ **Replies:** 3\ **Last updated:** [January 3, 2022, 4:01pm UTC](https://community.deriv.com/t/change-mon-email/21812 "2022-01-03T16:01:48Z")
Je voudrais changer mon mail Car mon e-mail personnel Outlook viens d’être piraté et changé mon e-mail de récupération et mon numéro de téléphone par uniromax. Quelqu’un pourrait m’aider…. --- ## [ACCOUNT AND DOCUMENT VERIFICATION](https://community.deriv.com/t/account-and-document-verification/9122)
**Author:** [@adepter-acholic-2](https://community.deriv.com/u/adepter-acholic-2)\ **Replies:** 5\ **Last updated:** [December 17, 2021, 4:38pm UTC](https://community.deriv.com/t/account-and-document-verification/9122 "2021-12-17T16:38:15Z")
Hello, I have send all the documents needed for verification of my account but not yet verified. please check and revert back. Thank you. --- ## [Why are UK accounts being closed?](https://community.deriv.com/t/why-are-uk-accounts-being-closed/21068)
**Author:** [@caiques-abaculi-3](https://community.deriv.com/u/caiques-abaculi-3)\ **Replies:** 1\ **Last updated:** [December 17, 2021, 4:09pm UTC](https://community.deriv.com/t/why-are-uk-accounts-being-closed/21068 "2021-12-17T16:09:15Z")
Today I received an email advising my account is being closed? Why? As part of changes in our product line-up, we will be closing Gaming accounts belonging to our UK/Isle of Man clients. What this means for you You ca… --- ## [Lost funds](https://community.deriv.com/t/lost-funds/2048)
**Author:** [@brommer-accinge-2](https://community.deriv.com/u/brommer-accinge-2)\ **Replies:** 5\ **Last updated:** [October 8, 2021, 6:38am UTC](https://community.deriv.com/t/lost-funds/2048 "2021-10-08T06:38:30Z")
On August 7th. Your system froze my Boom1000 trade and when it unfroze my account was completely blown to $0.00 and i know that’s impossible with it automatically taking you out at margin 50%. I have pictures of my accou… --- ## [French residents](https://community.deriv.com/t/french-residents/2381)
**Author:** [@caccias-acaroid-2](https://community.deriv.com/u/caccias-acaroid-2)\ **Replies:** 4\ **Last updated:** [August 16, 2020, 7:08am UTC](https://community.deriv.com/t/french-residents/2381 "2020-08-16T07:08:19Z")
hello do you take French residents on deriv. com --- ## [Locked accoount](https://community.deriv.com/t/locked-accoount/19426)
**Author:** [@catskin-absorbs-2](https://community.deriv.com/u/catskin-absorbs-2)\ **Replies:** 1\ **Last updated:** [October 6, 2021, 7:34am UTC](https://community.deriv.com/t/locked-accoount/19426 "2021-10-06T07:34:05Z")
My account is disabled also can not deposit or withdrawal! I sent you an email attaching documents you ask for --- ## [Não consigo acessar minha conta real. apenas a virtual](https://community.deriv.com/t/nao-consigo-acessar-minha-conta-real-apenas-a-virtual/17033)
**Author:** [@bugaboo-aenigma-1](https://community.deriv.com/u/bugaboo-aenigma-1)\ **Replies:** 2\ **Last updated:** [September 13, 2021, 10:38pm UTC](https://community.deriv.com/t/nao-consigo-acessar-minha-conta-real-apenas-a-virtual/17033 "2021-09-13T22:38:35Z")
Não consigo acessar minha conta real no Bot binário, apenas a virtual. --- ## [cómo cierro una cuenta de binary para abrir otra?](https://community.deriv.com/t/como-cierro-una-cuenta-de-binary-para-abrir-otra/17212)
**Author:** [@catechu-acrider-2](https://community.deriv.com/u/catechu-acrider-2)\ **Replies:** 0\ **Last updated:** [September 12, 2021, 2:57am UTC](https://community.deriv.com/t/como-cierro-una-cuenta-de-binary-para-abrir-otra/17212 "2021-09-12T02:57:52Z")
cómo cierro una cuenta de binary para abrir otra? --- ## [Volatility is not shown in my account](https://community.deriv.com/t/volatility-is-not-shown-in-my-account/17201)
**Author:** [@boucher-acridin-2](https://community.deriv.com/u/boucher-acridin-2)\ **Replies:** 0\ **Last updated:** [September 11, 2021, 11:17pm UTC](https://community.deriv.com/t/volatility-is-not-shown-in-my-account/17201 "2021-09-11T23:17:54Z")
Hi my account does not have volatility --- ## [My account is locked what do i do](https://community.deriv.com/t/my-account-is-locked-what-do-i-do/17190)
**Author:** [@accoast-achenia-2](https://community.deriv.com/u/accoast-achenia-2)\ **Replies:** 0\ **Last updated:** [September 11, 2021, 8:45pm UTC](https://community.deriv.com/t/my-account-is-locked-what-do-i-do/17190 "2021-09-11T20:45:52Z")
My account is locked please help --- ## [National registration card](https://community.deriv.com/t/national-registration-card/17136)
**Author:** [@cladded-acousma-2](https://community.deriv.com/u/cladded-acousma-2)\ **Replies:** 0\ **Last updated:** [September 11, 2021, 7:04am UTC](https://community.deriv.com/t/national-registration-card/17136 "2021-09-11T07:04:53Z")
I only have a national ID. I have no passport nor drivers license. How can I have my account verified. --- ## [Vérification de compte depuis RDC](https://community.deriv.com/t/verification-de-compte-depuis-rdc/17006)
**Author:** [@awlbird-acridic-2](https://community.deriv.com/u/awlbird-acridic-2)\ **Replies:** 0\ **Last updated:** [September 9, 2021, 12:39pm UTC](https://community.deriv.com/t/verification-de-compte-depuis-rdc/17006 "2021-09-09T12:39:56Z")
Je n’arrive pas à vérifier mon compte depuis République Démocratique du Congo --- ## [Can’t activate demo account](https://community.deriv.com/t/can-t-activate-demo-account/16861)
**Author:** [@bruited-aegagri-1](https://community.deriv.com/u/bruited-aegagri-1)\ **Replies:** 0\ **Last updated:** [September 7, 2021, 12:55pm UTC](https://community.deriv.com/t/can-t-activate-demo-account/16861 "2021-09-07T12:55:21Z")
I recently found a tutorial on YouTube showing me how to make a demo Deriv account. I followed the tutorial step by step and was successful up until setting my account type. I wanted to try out the software with a demo … --- ## [Missing real account](https://community.deriv.com/t/missing-real-account/16765)
**Author:** [@belarus-abrader-2](https://community.deriv.com/u/belarus-abrader-2)\ **Replies:** 0\ **Last updated:** [September 6, 2021, 7:29am UTC](https://community.deriv.com/t/missing-real-account/16765 "2021-09-06T07:29:40Z")
I missing my real account & l can’t long into my mt5 aslo --- ## [Referal link](https://community.deriv.com/t/referal-link/16432)
**Author:** [@bazzite-aceship-2](https://community.deriv.com/u/bazzite-aceship-2)\ **Replies:** 1\ **Last updated:** [September 6, 2021, 4:43am UTC](https://community.deriv.com/t/referal-link/16432 "2021-09-06T04:43:21Z")
Please where can I get my referral link on deriv?? --- ## [Modification de données personnelles](https://community.deriv.com/t/modification-de-donnees-personnelles/16625)
**Author:** [@centena-acratic-2](https://community.deriv.com/u/centena-acratic-2)\ **Replies:** 0\ **Last updated:** [September 4, 2021, 7:28am UTC](https://community.deriv.com/t/modification-de-donnees-personnelles/16625 "2021-09-04T07:28:31Z")
Bonjour Je vais modifier mon nom et ma date de naissance --- ## [Lost access to my 2FA account on google authenticator](https://community.deriv.com/t/lost-access-to-my-2fa-account-on-google-authenticator/16629)
**Author:** [@bajrees-aegagri-1](https://community.deriv.com/u/bajrees-aegagri-1)\ **Replies:** 0\ **Last updated:** [September 4, 2021, 7:47am UTC](https://community.deriv.com/t/lost-access-to-my-2fa-account-on-google-authenticator/16629 "2021-09-04T07:47:08Z")
Hi, I lost my phone and account to my google authenticator on that phone so i am unable to login to my account kinyanjuie@gmail.com since it requires the 2FA code. kindly assist to restore access to my account. --- ## [QR CODE](https://community.deriv.com/t/qr-code/16569)
**Author:** [@birgand-acrania-2](https://community.deriv.com/u/birgand-acrania-2)\ **Replies:** 0\ **Last updated:** [September 3, 2021, 4:15pm UTC](https://community.deriv.com/t/qr-code/16569 "2021-09-03T16:15:47Z")
Hello sir please i want your enterprises QR CODE or ID i want to scan it please help me --- ## [I want to register dp2p but I'm struggling can I have your help](https://community.deriv.com/t/i-want-to-register-dp2p-but-im-struggling-can-i-have-your-help/16501)
**Author:** [@basella-acquite-2](https://community.deriv.com/u/basella-acquite-2)\ **Replies:** 0\ **Last updated:** [September 2, 2021, 6:41pm UTC](https://community.deriv.com/t/i-want-to-register-dp2p-but-im-struggling-can-i-have-your-help/16501 "2021-09-02T18:41:06Z")
Please help me register my dp2p account --- ## [Changing banking details](https://community.deriv.com/t/changing-banking-details/16486)
**Author:** [@alehoof-absinth-2](https://community.deriv.com/u/alehoof-absinth-2)\ **Replies:** 0\ **Last updated:** [September 2, 2021, 3:18pm UTC](https://community.deriv.com/t/changing-banking-details/16486 "2021-09-02T15:18:55Z")
How do I change my banking details from one bank to the other bank? --- ## [Verification of address](https://community.deriv.com/t/verification-of-address/16463)
**Author:** [@byworks-acratic-2](https://community.deriv.com/u/byworks-acratic-2)\ **Replies:** 0\ **Last updated:** [September 2, 2021, 11:27am UTC](https://community.deriv.com/t/verification-of-address/16463 "2021-09-02T11:27:12Z")
Hello! I would like to submit my proof of address, I only uploaded my bank statement and could couldn’t upload my proof of address. It’s beeen four days since I submitted for the verication till now. --- ## [Withdrawal has been disabled in my account](https://community.deriv.com/t/withdrawal-has-been-disabled-in-my-account/8623)
**Author:** [@caskful-abramis-2](https://community.deriv.com/u/caskful-abramis-2)\ **Replies:** 3\ **Last updated:** [September 1, 2021, 6:22pm UTC](https://community.deriv.com/t/withdrawal-has-been-disabled-in-my-account/8623 "2021-09-01T18:22:00Z")
Why is my account disabled…, that I can’t transfer between account, I can’t trade in my meta5… please I need a contact number I can reach you on to speak with a customer care representative this instant. --- ## [VERIFY MY IDENTITY](https://community.deriv.com/t/verify-my-identity/4273)
**Author:** [@cedrate-abhenry-2](https://community.deriv.com/u/cedrate-abhenry-2)\ **Replies:** 6\ **Last updated:** [September 1, 2021, 6:19pm UTC](https://community.deriv.com/t/verify-my-identity/4273 "2021-09-01T18:19:55Z")
HELLO! MY IDENTITY DOCUMENT WON AT BINARY, I SENT A PHOTO OF THE NEW DOCUMENT TO SUPPORT@DERIV.COM I NEED MY ACCOUNT TO BE CHECKED AGAIN, HOW DO I PROCEED? --- ## [Where is the CR number located](https://community.deriv.com/t/where-is-the-cr-number-located/16395)
**Author:** [@behedge-adverts-1](https://community.deriv.com/u/behedge-adverts-1)\ **Replies:** 0\ **Last updated:** [September 1, 2021, 12:59pm UTC](https://community.deriv.com/t/where-is-the-cr-number-located/16395 "2021-09-01T12:59:04Z")
there is a number supposedly attached to me on registration. The number begins with CR. Pls, where can i find the number after i log into my deriv account. --- ## [Problemas para verifica conta](https://community.deriv.com/t/problemas-para-verifica-conta/16376)
**Author:** [@aoudads-acreage-2](https://community.deriv.com/u/aoudads-acreage-2)\ **Replies:** 0\ **Last updated:** [September 1, 2021, 9:25am UTC](https://community.deriv.com/t/problemas-para-verifica-conta/16376 "2021-09-01T09:25:08Z")
Dizem no e-mail q data está vencidas mais não é verdade está certo o documento --- ## [Conta Real USD desativada](https://community.deriv.com/t/conta-real-usd-desativada/16277)
**Author:** [@carbies-acreman-2](https://community.deriv.com/u/carbies-acreman-2)\ **Replies:** 0\ **Last updated:** [August 31, 2021, 12:32am UTC](https://community.deriv.com/t/conta-real-usd-desativada/16277 "2021-08-31T00:32:58Z")
Eu criei minha conta Real USD para negociar mas desativaram ela como faço pra ter ela de volta ? me ajudem por favor --- ## [Add Real Account - Try a different currency](https://community.deriv.com/t/add-real-account-try-a-different-currency/16264)
**Author:** [@assumpt-acremen-2](https://community.deriv.com/u/assumpt-acremen-2)\ **Replies:** 0\ **Last updated:** [August 30, 2021, 8:09pm UTC](https://community.deriv.com/t/add-real-account-try-a-different-currency/16264 "2021-08-30T20:09:01Z")
Good afternoon everyone, I’m from Brazil and when I try to create my real account, I get this message: Something’s not right Please note that you are limited to one fiat currency account. And my only option is dollar, … --- ## [Statements](https://community.deriv.com/t/statements/16093)
**Author:** [@borrows-abacate-4](https://community.deriv.com/u/borrows-abacate-4)\ **Replies:** 0\ **Last updated:** [August 28, 2021, 3:53pm UTC](https://community.deriv.com/t/statements/16093 "2021-08-28T15:53:38Z")
I would like access to my Binary/Deriv.com account statements please. Thanks. André Valente [Previous page](https://community.deriv.com/c/account/15.md?page=3) [Next page](https://community.deriv.com/c/account/15.md?page=5)