# Accounts **URL:** https://community.deriv.com/c/account/15.md?page=6 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 7 --- ## [Chose the wrong currency](https://community.deriv.com/t/chose-the-wrong-currency/11600)
**Author:** [@boulter-acolous-2](https://community.deriv.com/u/boulter-acolous-2)\ **Replies:** 0\ **Last updated:** [June 26, 2021, 1:20pm UTC](https://community.deriv.com/t/chose-the-wrong-currency/11600 "2021-06-26T13:20:51Z")
How do I change the currency…I chose the crypto one instead of USD pls help its urgent I can make deposits --- ## [YOUR AGENT MR TYLER NEL -CHEATED ME -CAN SOME ONE HELP ME](https://community.deriv.com/t/your-agent-mr-tyler-nel-cheated-me-can-some-one-help-me/11591)
**Author:** [@chaufer-acinous-2](https://community.deriv.com/u/chaufer-acinous-2)\ **Replies:** 0\ **Last updated:** [June 26, 2021, 10:28am UTC](https://community.deriv.com/t/your-agent-mr-tyler-nel-cheated-me-can-some-one-help-me/11591 "2021-06-26T10:28:22Z")
Good Day I was doing business with MR. Tyler Nel —his E-MAIL IS :Tylernel777@gmail.com and this Monday 21st he took out all my money from my account ,i have full proof of mails .SEE BELOW : These are your words( SEE BE… --- ## [direccion errada](https://community.deriv.com/t/direccion-errada/11559)
**Author:** [@benight-achiral-2](https://community.deriv.com/u/benight-achiral-2)\ **Replies:** 0\ **Last updated:** [June 25, 2021, 5:20pm UTC](https://community.deriv.com/t/direccion-errada/11559 "2021-06-25T17:20:53Z")
cree mi cuenta con direccion incorrecta como la puedo cambiar para hacer la respectiva verificacion del retito por favor --- ## [veru](https://community.deriv.com/t/veru/11454)
**Author:** [@Cricious](https://community.deriv.com/u/Cricious)\ **Replies:** 0\ **Last updated:** [June 24, 2021, 9:04am UTC](https://community.deriv.com/t/veru/11454 "2021-06-24T09:04:21Z")
Help me verify my account --- ## [account block](https://community.deriv.com/t/account-block/9335)
**Author:** [@ancilia-achaque-2](https://community.deriv.com/u/ancilia-achaque-2)\ **Replies:** 2\ **Last updated:** [June 23, 2021, 1:03am UTC](https://community.deriv.com/t/account-block/9335 "2021-06-23T01:03:55Z")
i want to unblock my account please assist ASAP. --- ## [Recover real account](https://community.deriv.com/t/recover-real-account/10178)
**Author:** [@caprids-adorsed-1](https://community.deriv.com/u/caprids-adorsed-1)\ **Replies:** 1\ **Last updated:** [June 20, 2021, 1:22am UTC](https://community.deriv.com/t/recover-real-account/10178 "2021-06-20T01:22:44Z")
I am trying to open a real account but it says i already have one. i only opened a demo account. --- ## [Blown account with trades in profit and above margin](https://community.deriv.com/t/blown-account-with-trades-in-profit-and-above-margin/10996)
**Author:** [@arabesk-acidest-2](https://community.deriv.com/u/arabesk-acidest-2)\ **Replies:** 0\ **Last updated:** [June 16, 2021, 5:08am UTC](https://community.deriv.com/t/blown-account-with-trades-in-profit-and-above-margin/10996 "2021-06-16T05:08:07Z")
My trades were on profit but my account still got blown even though the trades i took where way above the margin --- ## [Changer le devise de mon compte](https://community.deriv.com/t/changer-le-devise-de-mon-compte/10619)
**Author:** [@allayed-acnemia-2](https://community.deriv.com/u/allayed-acnemia-2)\ **Replies:** 0\ **Last updated:** [June 9, 2021, 4:18pm UTC](https://community.deriv.com/t/changer-le-devise-de-mon-compte/10619 "2021-06-09T16:18:38Z")
Comment changer le devise de mon compte deriv? --- ## [reativar conta](https://community.deriv.com/t/reativar-conta/3188)
**Author:** [@asherim-acylate-1](https://community.deriv.com/u/asherim-acylate-1)\ **Replies:** 1\ **Last updated:** [June 8, 2021, 8:18pm UTC](https://community.deriv.com/t/reativar-conta/3188 "2021-06-08T20:18:51Z")
eu encerrei minha conta algum tempo atrás e gostaria de reativar novamente conta para negociação. --- ## [Security](https://community.deriv.com/t/security/10470)
**Author:** [@bradded-acephal-2](https://community.deriv.com/u/bradded-acephal-2)\ **Replies:** 0\ **Last updated:** [June 7, 2021, 10:33am UTC](https://community.deriv.com/t/security/10470 "2021-06-07T10:33:43Z")
I’m told that I have reached the limit of uploading my documents for my identity ,how do I proceed from there --- ## [Menjadi Agen Pembayaran atau Money Changer Agent](https://community.deriv.com/t/menjadi-agen-pembayaran-atau-money-changer-agent/10044)
**Author:** [@biotins-abjudge-2](https://community.deriv.com/u/biotins-abjudge-2)\ **Replies:** 0\ **Last updated:** [May 29, 2021, 8:37pm UTC](https://community.deriv.com/t/menjadi-agen-pembayaran-atau-money-changer-agent/10044 "2021-05-29T20:37:13Z")
dear, deriv… saya ingin menjadi agent atau changer, bagaimana caranya ? terima kasih --- ## [How to change my personal details](https://community.deriv.com/t/how-to-change-my-personal-details/9132)
**Author:** [@approof-achages-2](https://community.deriv.com/u/approof-achages-2)\ **Replies:** 1\ **Last updated:** [May 29, 2021, 3:38pm UTC](https://community.deriv.com/t/how-to-change-my-personal-details/9132 "2021-05-29T15:38:37Z")
Hi Can you please help me to change my personal details actually my country i put South Sudan instead of South Africa as country of residence. I will appreciate to get feedback soon, can’t wait use my Synthetic Account… --- ## [Wrong proof of residence](https://community.deriv.com/t/wrong-proof-of-residence/9802)
**Author:** [@bletted-acarian-2](https://community.deriv.com/u/bletted-acarian-2)\ **Replies:** 0\ **Last updated:** [May 25, 2021, 5:55am UTC](https://community.deriv.com/t/wrong-proof-of-residence/9802 "2021-05-25T05:55:12Z")
I mistakenly submitted the wrong proof of residence how do i correct it before it is reviewed --- ## [Hola buenas, alguien podria decirme donde esta el live chat de deriv porfavor, gracias!!](https://community.deriv.com/t/hola-buenas-alguien-podria-decirme-donde-esta-el-live-chat-de-deriv-porfavor-gracias/9373)
**Author:** [@buggier-acetars-2](https://community.deriv.com/u/buggier-acetars-2)\ **Replies:** 2\ **Last updated:** [May 21, 2021, 4:40am UTC](https://community.deriv.com/t/hola-buenas-alguien-podria-decirme-donde-esta-el-live-chat-de-deriv-porfavor-gracias/9373 "2021-05-21T04:40:55Z")
Hola buenas, alguien podria decirme donde esta el live chat de deriv porfavor, gracias!! --- ## [ACCOUNT CLOSED](https://community.deriv.com/t/account-closed/9453)
**Author:** [@apicals-accerse-2](https://community.deriv.com/u/apicals-accerse-2)\ **Replies:** 0\ **Last updated:** [May 17, 2021, 10:38pm UTC](https://community.deriv.com/t/account-closed/9453 "2021-05-17T22:38:22Z")
my account has been closed recently, can you help me in reactivating it. Thank you --- ## [Can't create an mt5 account for trading synthetic indices](https://community.deriv.com/t/cant-create-an-mt5-account-for-trading-synthetic-indices/3142)
**Author:** [@annulli-abacaxi-4](https://community.deriv.com/u/annulli-abacaxi-4)\ **Replies:** 2\ **Last updated:** [May 17, 2021, 9:43am UTC](https://community.deriv.com/t/cant-create-an-mt5-account-for-trading-synthetic-indices/3142 "2021-05-17T09:43:04Z")
When I click on “add demo account” pops up: " Something’s not right MT5 gaming account is not available in your country yet." So here in Italy I can’t trade synthetic idecies? --- ## [Счёт заблокирован](https://community.deriv.com/t/topic/9214)
**Author:** [@acequia-abubble-2](https://community.deriv.com/u/acequia-abubble-2)\ **Replies:** 0\ **Last updated:** [May 13, 2021, 9:09pm UTC](https://community.deriv.com/t/topic/9214 "2021-05-13T21:09:01Z")
У меня счёт заблокирован как я могу разблокировать --- ## [Fall ups](https://community.deriv.com/t/fall-ups/9127)
**Author:** [@bandlet-accrete-2](https://community.deriv.com/u/bandlet-accrete-2)\ **Replies:** 0\ **Last updated:** [May 12, 2021, 12:04pm UTC](https://community.deriv.com/t/fall-ups/9127 "2021-05-12T12:04:42Z")
I come with and issue for my cashier is blocked and one of your urgent help me last week Friday and he said to unlock cashier it will take 1 to 3 days so today is day 4 but nothing is happening i want to know what is the… --- ## [Direv trader chart](https://community.deriv.com/t/direv-trader-chart/9085)
**Author:** [@bromous-acidity-2](https://community.deriv.com/u/bromous-acidity-2)\ **Replies:** 0\ **Last updated:** [May 11, 2021, 3:00pm UTC](https://community.deriv.com/t/direv-trader-chart/9085 "2021-05-11T15:00:42Z")
My dtrader chart is not working. it is loading only. Yesterday it worked. --- ## [Como puedo activar mi cuenta, pues Esta deshabilitada](https://community.deriv.com/t/como-puedo-activar-mi-cuenta-pues-esta-deshabilitada/9051)
**Author:** [@cladder-acephal-1](https://community.deriv.com/u/cladder-acephal-1)\ **Replies:** 0\ **Last updated:** [May 10, 2021, 8:58pm UTC](https://community.deriv.com/t/como-puedo-activar-mi-cuenta-pues-esta-deshabilitada/9051 "2021-05-10T20:58:47Z")
Desconozco porque sé deshabilito mi cuenta, --- ## [How can I enable my disabled account](https://community.deriv.com/t/how-can-i-enable-my-disabled-account/8278)
**Author:** [@cathead-achymia-2](https://community.deriv.com/u/cathead-achymia-2)\ **Replies:** 1\ **Last updated:** [May 10, 2021, 7:13pm UTC](https://community.deriv.com/t/how-can-i-enable-my-disabled-account/8278 "2021-05-10T19:13:02Z")
My trading and depositing to my real account has been disabled. Why is this? and can i enable it again please? Many thanks --- ## [esta dando entrada sozinho sem eu entrar](https://community.deriv.com/t/esta-dando-entrada-sozinho-sem-eu-entrar/8845)
**Author:** [@castral-ablauts-2](https://community.deriv.com/u/castral-ablauts-2)\ **Replies:** 0\ **Last updated:** [May 7, 2021, 6:33pm UTC](https://community.deriv.com/t/esta-dando-entrada-sozinho-sem-eu-entrar/8845 "2021-05-07T18:33:35Z")
Boa tarde, esta entrando sozinho no sistema, sem eu entrar, e tambem perdi U$ 10 dolares 3 vezes, e o no extrato esta marcado que perdi U$ 22 dolares por 3 vezes, descontou os U$ 10 dolares e depois o U$ 22 dolares, e is… --- ## [Account not logging in](https://community.deriv.com/t/account-not-logging-in/7522)
**Author:** [@alamort-acatery-2](https://community.deriv.com/u/alamort-acatery-2)\ **Replies:** 2\ **Last updated:** [May 3, 2021, 10:21pm UTC](https://community.deriv.com/t/account-not-logging-in/7522 "2021-05-03T22:21:59Z")
Hi My account is not loggin in on MT5. It gives an error of “authentication failed” --- ## [I'm seeing a minus in my balance I haven't used to Trade](https://community.deriv.com/t/im-seeing-a-minus-in-my-balance-i-havent-used-to-trade/7860)
**Author:** [@castice-accurre-2](https://community.deriv.com/u/castice-accurre-2)\ **Replies:** 0\ **Last updated:** [April 20, 2021, 5:49pm UTC](https://community.deriv.com/t/im-seeing-a-minus-in-my-balance-i-havent-used-to-trade/7860 "2021-04-20T17:49:48Z")
I need help and deriv have refused to reply me through their mails. I deposited 81 dollars and I’m seeing a minus in account without me making withdrawal or trading that amount and I can’t long in that account and they w… --- ## [I Can't remove the $10000 of my verified account](https://community.deriv.com/t/i-cant-remove-the-10000-of-my-verified-account/7633)
**Author:** [@blowers-abraser-2](https://community.deriv.com/u/blowers-abraser-2)\ **Replies:** 0\ **Last updated:** [April 17, 2021, 11:17pm UTC](https://community.deriv.com/t/i-cant-remove-the-10000-of-my-verified-account/7633 "2021-04-17T23:17:50Z")
I dint know how to lift the limit on my real account and its a verified account --- ## [kindly help](https://community.deriv.com/t/kindly-help/7588)
**Author:** [@bouffon-achieve-2](https://community.deriv.com/u/bouffon-achieve-2)\ **Replies:** 0\ **Last updated:** [April 17, 2021, 9:32am UTC](https://community.deriv.com/t/kindly-help/7588 "2021-04-17T09:32:30Z")
i have tried to link my account to mt5 but it keeps saying authorization failed --- ## [Leverage](https://community.deriv.com/t/leverage/4930)
**Author:** [@canners-abthain-2](https://community.deriv.com/u/canners-abthain-2)\ **Replies:** 1\ **Last updated:** [April 12, 2021, 1:01pm UTC](https://community.deriv.com/t/leverage/4930 "2021-04-12T13:01:01Z")
How do i change the leverage in my synthetic indices account? --- ## [Readonly mode](https://community.deriv.com/t/readonly-mode/7251)
**Author:** [@bedsore-achiest-2](https://community.deriv.com/u/bedsore-achiest-2)\ **Replies:** 0\ **Last updated:** [April 11, 2021, 11:58am UTC](https://community.deriv.com/t/readonly-mode/7251 "2021-04-11T11:58:50Z")
Please my account is on readonly mode and I can’t do nothing. Please can you help me ? --- ## [Changement de nom et de mail](https://community.deriv.com/t/changement-de-nom-et-de-mail/7113)
**Author:** [@aration-acetals-2](https://community.deriv.com/u/aration-acetals-2)\ **Replies:** 0\ **Last updated:** [April 8, 2021, 9:38pm UTC](https://community.deriv.com/t/changement-de-nom-et-de-mail/7113 "2021-04-08T21:38:02Z")
J’aimerais changer le nom le mail et la date de naissance de mon compte pour passer au vérification mais je n’y arrive pas Merci de m’assister svp --- ## [I CANNOT SENT BTC to WALLET PROVIDED](https://community.deriv.com/t/i-cannot-sent-btc-to-wallet-provided/5744)
**Author:** [@benjoin-acetine-2](https://community.deriv.com/u/benjoin-acetine-2)\ **Replies:** 2\ **Last updated:** [April 7, 2021, 9:58am UTC](https://community.deriv.com/t/i-cannot-sent-btc-to-wallet-provided/5744 "2021-04-07T09:58:25Z")
I tried sending bitcoin to the wallet provided, it is showing invalid wallet, what can i do? Secondly all effort to deposit through VISA card has been abortive [Previous page](https://community.deriv.com/c/account/15.md?page=5) [Next page](https://community.deriv.com/c/account/15.md?page=7)