# Payments & Transactions **URL:** https://community.deriv.com/c/deposit-withdrawal/10.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [Pending crypto deposit](https://community.deriv.com/t/pending-crypto-deposit/55940)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 12\ **Last updated:** [October 9, 2024, 9:47am UTC](https://community.deriv.com/t/pending-crypto-deposit/55940 "2024-10-09T09:47:06Z")
Hi Deriv Community Members, Please be advised, that your crypto deposit should get enough confirmations in the blockchain before it can be credited into your Deriv account. The amount of confirmations depends on the cry… --- ## [Information needed for the uncredited deposit](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 18\ **Last updated:** [January 20, 2025, 5:37pm UTC](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939 "2025-01-20T17:37:49Z")
Hi Deriv Community Members, :bulb: If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all … --- ## [Sharing payment method is not allowed](https://community.deriv.com/t/sharing-payment-method-is-not-allowed/27093)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 2\ **Last updated:** [March 27, 2023, 4:02am UTC](https://community.deriv.com/t/sharing-payment-method-is-not-allowed/27093 "2023-03-27T04:02:38Z")
Dear Deriv Community Members, Kindly take note that clients are not allowed to share payment methods with another user for both deposit and/or withdrawal as this is against our Terms and Conditions. And if you share th… --- ## [AstroPay Deposit Guideline](https://community.deriv.com/t/astropay-deposit-guideline/50042)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 8:10am UTC](https://community.deriv.com/t/astropay-deposit-guideline/50042 "2023-03-17T08:10:26Z")
Hi Deriv Community Members, :bulb: AstroPay is an online payment service known as an E-wallet. Here is the guideline on how to deposit the funds using the AstroPay payment method Step 1 : Enter the amount you would … --- ## [Deriv P2P order cancellation](https://community.deriv.com/t/deriv-p2p-order-cancellation/43488)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 2\ **Last updated:** [March 2, 2023, 2:52am UTC](https://community.deriv.com/t/deriv-p2p-order-cancellation/43488 "2023-03-02T02:52:21Z")
Hello Deriv Community, You can cancel your Deriv P2P orders under the following circumstances: Buyer: If you’re the buyer, you can cancel an order only when it is active and still in the pending stage (you have not con… --- ## [E-wallet account closed or disabled](https://community.deriv.com/t/e-wallet-account-closed-or-disabled/43426)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [January 11, 2023, 10:21am UTC](https://community.deriv.com/t/e-wallet-account-closed-or-disabled/43426 "2023-01-11T10:21:11Z")
Hello Deriv Community, If your E-wallet account has been closed or disabled, please contact us via live chat and send us a screenshot from the E-wallet email to confirm that your E-wallet account has been closed/disable… --- ## [Missing payment agent on Deriv Cashier](https://community.deriv.com/t/missing-payment-agent-on-deriv-cashier/42826)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [January 4, 2023, 5:58am UTC](https://community.deriv.com/t/missing-payment-agent-on-deriv-cashier/42826 "2023-01-04T05:58:01Z")
Hello Deriv Community, Here are some of the more common reasons why you can’t find a payment agent on your cashier page: The payment agent was delisted from the cashier page. It might have been the payment agent’s de… --- ## [What is Deriv P2P?](https://community.deriv.com/t/what-is-deriv-p2p/42820)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 2\ **Last updated:** [March 11, 2023, 5:08am UTC](https://community.deriv.com/t/what-is-deriv-p2p/42820 "2023-03-11T05:08:21Z")
Hello Deriv Community! Introducing Deriv P2P which is Deriv’s peer-to-peer exchange service. With Deriv P2P, you can easily make deposits and withdrawals into your Deriv account. You can buy or sell USD in exchange f… --- ## [Why was your crypto withdrawal rejected?](https://community.deriv.com/t/why-was-your-crypto-withdrawal-rejected/41969)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [December 23, 2022, 10:35am UTC](https://community.deriv.com/t/why-was-your-crypto-withdrawal-rejected/41969 "2022-12-23T10:35:23Z")
Hello Deriv Community, It’s very frustrating to get your crypto withdrawal order rejected. Here is a list of the most common reasons why this might happen: You’ve used an invalid crypto address Make sure you use the… --- ## [Chipper Cash deposit limit](https://community.deriv.com/t/chipper-cash-deposit-limit/41966)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [December 23, 2022, 10:10am UTC](https://community.deriv.com/t/chipper-cash-deposit-limit/41966 "2022-12-23T10:10:10Z")
Hello Deriv Community, For Chipper Cash, the minimum limit is 10 USD and the maximum limit is 250 USD per transaction. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. … --- ## [E-wallet withdrawal timeframe](https://community.deriv.com/t/e-wallet-withdrawal-timeframe/41874)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [December 22, 2022, 1:56am UTC](https://community.deriv.com/t/e-wallet-withdrawal-timeframe/41874 "2022-12-22T01:56:47Z")
Hello Deriv Community, We will process any withdrawal request within 24 hours. The withdrawal time is subject to your payment method and your account status. If you requested a withdrawal via e-wallet, it takes 24… --- ## [Beyonic is no longer available](https://community.deriv.com/t/beyonic-is-no-longer-available/41816)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [December 21, 2022, 10:55am UTC](https://community.deriv.com/t/beyonic-is-no-longer-available/41816 "2022-12-21T10:55:18Z")
Hello Deriv Community, We have permanently removed the Beyonic payment method from our platform. If you have used Beyonic, please use a different payment method for your deposit and withdrawal. You can register a ne… --- ## [Bank transfer withdrawal timeframe](https://community.deriv.com/t/bank-transfer-withdrawal-timeframe/41203)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 8\ **Last updated:** [January 19, 2025, 6:59am UTC](https://community.deriv.com/t/bank-transfer-withdrawal-timeframe/41203 "2025-01-19T06:59:20Z")
Hello Deriv Community, Please note that the withdrawal timeframe for bank transfers is 2 to 5 working days; some might take up to 15 working days. We process all your withdrawals within 1 day. However, the processing t… --- ## [Information needed for uncredited crypto deposit](https://community.deriv.com/t/information-needed-for-uncredited-crypto-deposit/41199)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 9\ **Last updated:** [August 6, 2024, 7:56pm UTC](https://community.deriv.com/t/information-needed-for-uncredited-crypto-deposit/41199 "2024-08-06T19:56:13Z")
Hello Deriv Community, If your crypto deposit is unsuccessful and your funds have been deducted from your end, you need to wait for 3 confirmations from your crypto wallet with your Hash ID. For uncredited crypto depos… --- ## [Skrill and Skrill 1-Tap](https://community.deriv.com/t/skrill-and-skrill-1-tap/40380)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [December 1, 2022, 10:20am UTC](https://community.deriv.com/t/skrill-and-skrill-1-tap/40380 "2022-12-01T10:20:26Z")
Hi Deriv Community Members, :bulb: Have you ever wondered what is the difference between Skrill and Skrill 1-Tap? The only difference is Skrill 1‐Tap is a single‐click payment service that enables you to automatical… --- ## [OnePay Deposit Guideline](https://community.deriv.com/t/onepay-deposit-guideline/39924)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [November 23, 2022, 6:27am UTC](https://community.deriv.com/t/onepay-deposit-guideline/39924 "2022-11-23T06:27:20Z")
Hi Deriv Community Members, :bulb: OnePay is a local payment method available to Laos country of residence. You can easier make the transfer using your local banks. Here are the steps on how to deposit using the OneP… --- ## [Chipper Cash Deposit Guideline](https://community.deriv.com/t/chipper-cash-deposit-guideline/39939)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 2\ **Last updated:** [December 2, 2022, 5:46am UTC](https://community.deriv.com/t/chipper-cash-deposit-guideline/39939 "2022-12-02T05:46:28Z")
Hi Deriv Community Members, :bulb: Chipper Cash is an e-wallet system payment method that is available to Nigeria clients.Here are the steps on how to deposit using the Chipper Cash payment method : Step 1 : Log in t… --- ## [Crypto withdrawal disclaimer](https://community.deriv.com/t/crypto-withdrawal-disclaimer/39515)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [November 16, 2022, 9:52am UTC](https://community.deriv.com/t/crypto-withdrawal-disclaimer/39515 "2022-11-16T09:52:38Z")
Hi Deriv Community Members, :bulb: Things you need to be aware of when you are going to withdraw using crypto. Do not enter an address linked to an ICO purchase or crowd sale. If you do, the ICO tokens will not be cr… --- ## [AWEPay withdrawal guideline](https://community.deriv.com/t/awepay-withdrawal-guideline/39518)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [November 16, 2022, 11:06am UTC](https://community.deriv.com/t/awepay-withdrawal-guideline/39518 "2022-11-16T11:06:32Z")
Hi Deriv Community Members, :bulb: AWEPay is a local bank transfer payment method where you can able to select your preferred local bank to deposit and withdraw. Here are the steps on how to withdraw funds using AWEP… --- ## [General Deposit Guideline](https://community.deriv.com/t/general-deposit-guideline/39135)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 2\ **Last updated:** [December 29, 2022, 4:10am UTC](https://community.deriv.com/t/general-deposit-guideline/39135 "2022-12-29T04:10:27Z")
Hi Deriv Community Members, :bulb: Here are the steps on how to deposit into your account : Step 1 : Log in to your Deriv account and click on Cashier. Step 2 : Select your preferred payment method to deposit. Ste… --- ## [General withdrawal guideline](https://community.deriv.com/t/general-withdrawal-guideline/39128)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 36\ **Last updated:** [May 30, 2024, 6:16pm UTC](https://community.deriv.com/t/general-withdrawal-guideline/39128 "2024-05-30T18:16:01Z")
Hi Deriv Community Members, :bulb: Here are the steps on how to withdraw funds from your account : Step 1 : Log in to your Deriv account and click on the cashier. Step 2 : Select withdrawal and click on request auth… --- ## [How do I cancel a crypto withdrawal?](https://community.deriv.com/t/how-do-i-cancel-a-crypto-withdrawal/38791)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [November 2, 2022, 4:32pm UTC](https://community.deriv.com/t/how-do-i-cancel-a-crypto-withdrawal/38791 "2022-11-02T16:32:36Z")
Hi Deriv Community, Once requested, you can cancel a cryptocurrency payout. Here are the steps to do so: Step 1: Ensure you are on your Deriv crypto account. Step 2: Go to your cashier page and click on withdrawal. … --- ## [Balance is still showing after withdrawal request](https://community.deriv.com/t/balance-is-still-showing-after-withdrawal-request/38789)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [November 2, 2022, 4:20pm UTC](https://community.deriv.com/t/balance-is-still-showing-after-withdrawal-request/38789 "2022-11-02T16:20:13Z")
Hi Deriv Community Members, :bulb: Have you been curious why your funds in balance are still appearing even after you made the withdrawal request? This is because the withdrawal funds from your balance would not immed… --- ## [Guideline to edit ads for sell/buy orders in Deriv P2P](https://community.deriv.com/t/guideline-to-edit-ads-for-sell-buy-orders-in-deriv-p2p/38398)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [October 25, 2022, 7:04am UTC](https://community.deriv.com/t/guideline-to-edit-ads-for-sell-buy-orders-in-deriv-p2p/38398 "2022-10-25T07:04:07Z")
Hi Deriv Community Members, :bulb: Here are the steps on how to edit the ads for sell/buy orders in Deriv P2P Step 1 : Click on the Cashier page and choose Deriv P2P Step 2 : Click on My ads and select edit from the… --- ## [New Cashier Layout for Payment Agent](https://community.deriv.com/t/new-cashier-layout-for-payment-agent/38390)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [October 25, 2022, 3:38am UTC](https://community.deriv.com/t/new-cashier-layout-for-payment-agent/38390 "2022-10-25T03:38:05Z")
Hi Deriv Community Members, :bulb: Now, you can check more information about the payment agent using our cashier page as per the image below : Based on the new layout, you can view Payment Agent’s Telegram link, pay… --- ## [Payment agent deposit not credited](https://community.deriv.com/t/payment-agent-deposit-not-credited/38056)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 2\ **Last updated:** [May 21, 2024, 12:09pm UTC](https://community.deriv.com/t/payment-agent-deposit-not-credited/38056 "2024-05-21T12:09:09Z")
Hi Deriv Community Members, :bulb: If you made a deposit to the payment agent and if the payment agent is unresponsive, please ensure the following steps you have taken before contacting us : Contact the payment age… --- ## [Paypal is not available in Deriv](https://community.deriv.com/t/paypal-is-not-available-in-deriv/38051)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [October 18, 2022, 8:48am UTC](https://community.deriv.com/t/paypal-is-not-available-in-deriv/38051 "2022-10-18T08:48:53Z")
Hi Deriv Community Members, :bulb: Unfortunately, we don’t offer Paypal payment method in our platform. We support a variety of deposit and withdrawal options. Learn more about our payment methods and how to use them v… --- ## [Coinspaid withdrawal guideline](https://community.deriv.com/t/coinspaid-withdrawal-guideline/37074)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [September 29, 2022, 4:43am UTC](https://community.deriv.com/t/coinspaid-withdrawal-guideline/37074 "2022-09-29T04:43:38Z")
Hi Deriv Community Members, :bulb: Here is the guideline on how to withdraw the funds using Coinspaid payment method Step 1: Select withdrawal and click on request authentication email. Step 2: You will receive a v… --- ## [MiFinity E-vouchers](https://community.deriv.com/t/mifinity-e-vouchers/36769)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [September 22, 2022, 11:50am UTC](https://community.deriv.com/t/mifinity-e-vouchers/36769 "2022-09-22T11:50:07Z")
Hi Deriv Community Members, :bulb: Here are the steps on how to deposit using the MiFinity e-voucher : Step 1 : Choose the MiFinity payment method from the cashier page. Step 2 : Enter the amount you wish to depo… --- ## [Withdrawal Status](https://community.deriv.com/t/withdrawal-status/36430)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 4\ **Last updated:** [September 28, 2022, 5:08am UTC](https://community.deriv.com/t/withdrawal-status/36430 "2022-09-28T05:08:50Z")
Hi Deriv Community Members, :bulb: You can always check the successful withdrawals on your statement page. However, for fiat accounts, do you know that you can also view/check the pending, processed, and even canceled/r… [Next page](https://community.deriv.com/c/deposit-withdrawal/10.md?page=1)