# Payments & Transactions **URL:** https://community.deriv.com/c/deposit-withdrawal/10.md?page=1 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 2 --- ## [I can't withdraw my funds but its easily taking my money when depositing](https://community.deriv.com/t/i-cant-withdraw-my-funds-but-its-easily-taking-my-money-when-depositing/89415)
**Author:** [@backbit-acerous-2](https://community.deriv.com/u/backbit-acerous-2)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 12:16pm UTC](https://community.deriv.com/t/i-cant-withdraw-my-funds-but-its-easily-taking-my-money-when-depositing/89415 "2026-04-14T12:16:04Z")
Please help me get my money back I tried speaking to an agent but still the links that she sends don’t help please reverse my money back --- ## [Deposit not showing up.](https://community.deriv.com/t/deposit-not-showing-up/88966)
**Author:** [@calumny-aeolian-2](https://community.deriv.com/u/calumny-aeolian-2)\ **Replies:** 3\ **Last updated:** [March 29, 2026, 12:54am UTC](https://community.deriv.com/t/deposit-not-showing-up/88966 "2026-03-29T00:54:41Z")
Hi there im having trouble getting in touch with support. I have tried live chat on the deriv website and on whatsapp and im just stuck waiting on support for more than 24 h. I also emailed deriv support without succes… --- ## [almost Scammed through www.dp2p.online](https://community.deriv.com/t/almost-scammed-through-www-dp2p-online/89263)
**Author:** [@biotope-advisal-2](https://community.deriv.com/u/biotope-advisal-2)\ **Replies:** 4\ **Last updated:** [March 28, 2026, 9:36pm UTC](https://community.deriv.com/t/almost-scammed-through-www-dp2p-online/89263 "2026-03-28T21:36:33Z")
A buyer requested and confirmed that they sent money but they never did, they came to my WhatsApp sent me a link to reverse (which was suspicious. dp2p.online) but i didn’t fall for it And now i disputef but deriv is no… --- ## [Withdrawal Dispute taking way over 6hours to be reviewed and rectified.](https://community.deriv.com/t/withdrawal-dispute-taking-way-over-6hours-to-be-reviewed-and-rectified/89252)
**Author:** [@boosted-alerion-2](https://community.deriv.com/u/boosted-alerion-2)\ **Replies:** 4\ **Last updated:** [March 26, 2026, 12:27pm UTC](https://community.deriv.com/t/withdrawal-dispute-taking-way-over-6hours-to-be-reviewed-and-rectified/89252 "2026-03-26T12:27:21Z")
My DP2P withdrawal dispute hasnt been rectified as of now Monday 23 March 2026 at 11:35am CAT yet I opened it yesterday at 15:00 CAT so it’s almost been one whole day of waiting without no useful response or update from … --- ## [dp2p dispute is taking longer than expected](https://community.deriv.com/t/dp2p-dispute-is-taking-longer-than-expected/89257)
**Author:** [@ambroid-alfiona-2](https://community.deriv.com/u/ambroid-alfiona-2)\ **Replies:** 0\ **Last updated:** [March 24, 2026, 5:08pm UTC](https://community.deriv.com/t/dp2p-dispute-is-taking-longer-than-expected/89257 "2026-03-24T17:08:14Z")
it has been 1 week since my dp2p dispute and i havent been attended to ..i m really frustrated --- ## [Got scammed on Dp2p](https://community.deriv.com/t/got-scammed-on-dp2p/42566)
**Author:** [@buscarl-acinary-2](https://community.deriv.com/u/buscarl-acinary-2)\ **Replies:** 7\ **Last updated:** [March 23, 2026, 10:43am UTC](https://community.deriv.com/t/got-scammed-on-dp2p/42566 "2026-03-23T10:43:05Z")
Around 1am a guy with the Dp2p nick name Peacefully, and real name Is Ene Anthony pickup my order $85 at exchange rate of N720/usd and send a fake alert and dropped a payment screenshot for me on WhatsApp, it was a tired… --- ## [Support Delay: Been waiting for 24+ hours for an agent regarding uncredited crypto deposit](https://community.deriv.com/t/support-delay-been-waiting-for-24-hours-for-an-agent-regarding-uncredited-crypto-deposit/89230)
**Author:** [@abluted-alkeran-2](https://community.deriv.com/u/abluted-alkeran-2)\ **Replies:** 4\ **Last updated:** [March 11, 2026, 6:59am UTC](https://community.deriv.com/t/support-delay-been-waiting-for-24-hours-for-an-agent-regarding-uncredited-crypto-deposit/89230 "2026-03-11T06:59:35Z")
I’ve been waiting now 24+ hours on both live chat and WhatsApp for a assistance regarding a crypto deposit with no help. I made a deposit on TON network yesterday but didn’t include the memo. Is there any help --- ## [NO LLEGA CORREO DE RETIRO](https://community.deriv.com/t/no-llega-correo-de-retiro/89229)
**Author:** [@blimped-adrenal-2](https://community.deriv.com/u/blimped-adrenal-2)\ **Replies:** 2\ **Last updated:** [March 10, 2026, 6:49pm UTC](https://community.deriv.com/t/no-llega-correo-de-retiro/89229 "2026-03-10T18:49:28Z")
Tengo un problema recurrente siempre que deseo realizar un retiro de mi cuenta deriv, no me llega el mensaje de validación en una ocasión pasada tuve el mismo problema me contacte con soporte y una especialista pudo reso… --- ## [LTC Withdrawal Debited but Support Search Not Matching](https://community.deriv.com/t/ltc-withdrawal-debited-but-support-search-not-matching/89211)
**Author:** [@clairce-amateur-2](https://community.deriv.com/u/clairce-amateur-2)\ **Replies:** 1\ **Last updated:** [March 7, 2026, 12:16am UTC](https://community.deriv.com/t/ltc-withdrawal-debited-but-support-search-not-matching/89211 "2026-03-07T00:16:53Z")
"LTC Withdrawal Debited but Support Search Not Matching – Need Help --- ## [Very poor customer service i made withdrawal 7 days now just being taken in circles](https://community.deriv.com/t/very-poor-customer-service-i-made-withdrawal-7-days-now-just-being-taken-in-circles/89207)
**Author:** [@bestead-aircrew-2](https://community.deriv.com/u/bestead-aircrew-2)\ **Replies:** 2\ **Last updated:** [March 6, 2026, 7:12am UTC](https://community.deriv.com/t/very-poor-customer-service-i-made-withdrawal-7-days-now-just-being-taken-in-circles/89207 "2026-03-06T07:12:55Z")
Very poor customer service i made withdrawal 7 days now just being taken in circles. They dont respond on WhatsApp or live chat keep saying the system is getting more issues --- ## [ZingPay and Swiffy](https://community.deriv.com/t/zingpay-and-swiffy/89203)
**Author:** [@blankly-almuten-2](https://community.deriv.com/u/blankly-almuten-2)\ **Replies:** 1\ **Last updated:** [March 4, 2026, 9:58am UTC](https://community.deriv.com/t/zingpay-and-swiffy/89203 "2026-03-04T09:58:09Z")
Hi all, I deposited yesterday using Swiffy and Zingpay - the funds have left my account but they haven’t reflected on my Deriv account. The deposits are meant to be instant but nothing as of yet. Deriv are not replying… --- ## [Withdrawal Unavailable & Verification Keeps Failing - No Response from Support](https://community.deriv.com/t/withdrawal-unavailable-verification-keeps-failing-no-response-from-support/89196)
**Author:** [@baudery-adeling-2](https://community.deriv.com/u/baudery-adeling-2)\ **Replies:** 6\ **Last updated:** [March 3, 2026, 11:29pm UTC](https://community.deriv.com/t/withdrawal-unavailable-verification-keeps-failing-no-response-from-support/89196 "2026-03-03T23:29:51Z")
Hello everyone and Deriv Moderators, I am facing a critical issue with my account and desperately need assistance, as the standard support channels are completely unresponsive. Currently, the withdrawal option is unava… --- ## [DEPOSIT VIA TON FAILED BUT IT WENT THROUGH](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180)
**Author:** [@abience-alcmene-2](https://community.deriv.com/u/abience-alcmene-2)\ **Replies:** 1\ **Last updated:** [February 28, 2026, 11:55am UTC](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180 "2026-02-28T11:55:34Z")
hello, i tried depositing through the TON network i copied the address and memo tag everything went smooth but it did not credit on my account, tried contacting customer support but no one answered, just a bot, can anyon… --- ## [Payment not reflecting on my account from last 7 days](https://community.deriv.com/t/payment-not-reflecting-on-my-account-from-last-7-days/89133)
**Author:** [@brickly-amalett-2](https://community.deriv.com/u/brickly-amalett-2)\ **Replies:** 5\ **Last updated:** [February 19, 2026, 7:22pm UTC](https://community.deriv.com/t/payment-not-reflecting-on-my-account-from-last-7-days/89133 "2026-02-19T19:22:27Z")
I have paid 180usd/18153 INR using UPI payment method transaction id: 603512713986. I’ve contacted to the deriv support they left me on long waiting and always asking the matter details again and again they said please w… --- ## [P2P New Update Issue](https://community.deriv.com/t/p2p-new-update-issue/79029)
**Author:** [@TamilMani-Exchange](https://community.deriv.com/u/TamilMani-Exchange)\ **Replies:** 3\ **Last updated:** [February 16, 2026, 10:46am UTC](https://community.deriv.com/t/p2p-new-update-issue/79029 "2026-02-16T10:46:57Z")
P2P Version 1.13.2 Problems Buyer facing bank Details copy Issues, Copy option showing Account number only , that is a problem IFSC and Name text copy not allow :pushpin: --- ## [Deposited In Deriv’s LTC address in Error](https://community.deriv.com/t/deposited-in-deriv-s-ltc-address-in-error/89086)
**Author:** [@bedtime-alcyone-2](https://community.deriv.com/u/bedtime-alcyone-2)\ **Replies:** 1\ **Last updated:** [February 10, 2026, 7:49am UTC](https://community.deriv.com/t/deposited-in-deriv-s-ltc-address-in-error/89086 "2026-02-10T07:49:03Z")
I wrongly deposited LTC into the deriv ltc address I usually receive my LTC withdrawals from instead of my LTC address on Deriv. Can the admin please look into this for a refund? I have all the details of transfer. --- ## [Deposited not credited to my account](https://community.deriv.com/t/deposited-not-credited-to-my-account/89129)
**Author:** [@bicycle-agonied-2](https://community.deriv.com/u/bicycle-agonied-2)\ **Replies:** 1\ **Last updated:** [February 8, 2026, 9:50am UTC](https://community.deriv.com/t/deposited-not-credited-to-my-account/89129 "2026-02-08T09:50:26Z")
Hello have deposited some amount via deriv m pesa option but the fund doesn’t reflect in my accoount noow is 2 days the live chat option is not even responding both even via WhatsApp --- ## [Getting verification to withdraw through a payment agent](https://community.deriv.com/t/getting-verification-to-withdraw-through-a-payment-agent/89070)
**Author:** [@ampoule-alopius-2](https://community.deriv.com/u/ampoule-alopius-2)\ **Replies:** 2\ **Last updated:** [January 20, 2026, 1:13am UTC](https://community.deriv.com/t/getting-verification-to-withdraw-through-a-payment-agent/89070 "2026-01-20T01:13:26Z")
Im having trouble withdrawing it keeps on saying verification failed or expired after requesting again and again several times, i want to use a payment agent, can someone help me --- ## [Withdraw Processed In December Successfully but Haven't Received it](https://community.deriv.com/t/withdraw-processed-in-december-successfully-but-havent-received-it/89072)
**Author:** [@bifaces-adenota-2](https://community.deriv.com/u/bifaces-adenota-2)\ **Replies:** 2\ **Last updated:** [January 19, 2026, 2:31pm UTC](https://community.deriv.com/t/withdraw-processed-in-december-successfully-but-havent-received-it/89072 "2026-01-19T14:31:49Z")
Since the 22nd Of December 2025, i’m still waiting for my withdrawal, Support is not helping but rather ignoring me for weeks. I have over 10 tickets opened but nothing happens, they just get resolved and still no money… --- ## [Deriv is not legitimate. They are scammers](https://community.deriv.com/t/deriv-is-not-legitimate-they-are-scammers/87718)
**Author:** [@cablish-airplot-2](https://community.deriv.com/u/cablish-airplot-2)\ **Replies:** 4\ **Last updated:** [January 14, 2026, 2:34am UTC](https://community.deriv.com/t/deriv-is-not-legitimate-they-are-scammers/87718 "2026-01-14T02:34:19Z")
They scammed me. I made a request for a withdrawal of $600. 00 and they denied my request stating that my bank has placed restriction on my card, which is false as I verified with my bank. They offered other another met… --- ## [Withdraw not received for two days](https://community.deriv.com/t/withdraw-not-received-for-two-days/88127)
**Author:** [@berrets-aliency-2](https://community.deriv.com/u/berrets-aliency-2)\ **Replies:** 4\ **Last updated:** [January 4, 2026, 9:06am UTC](https://community.deriv.com/t/withdraw-not-received-for-two-days/88127 "2026-01-04T09:06:58Z")
Payment agent has not sent me the money for over two days --- ## [Withdrawal Challenge](https://community.deriv.com/t/withdrawal-challenge/88754)
**Author:** [@apehood-allylic-2](https://community.deriv.com/u/apehood-allylic-2)\ **Replies:** 3\ **Last updated:** [October 28, 2025, 12:47pm UTC](https://community.deriv.com/t/withdrawal-challenge/88754 "2025-10-28T12:47:34Z")
I live in Jamaica and im having a hard time withdrawing money from Deriv Go. What do I need to do? --- ## [I deposited 176 $](https://community.deriv.com/t/i-deposited-176/88477)
**Author:** [@arollas-allergy-2](https://community.deriv.com/u/arollas-allergy-2)\ **Replies:** 9\ **Last updated:** [September 18, 2025, 8:37am UTC](https://community.deriv.com/t/i-deposited-176/88477 "2025-09-18T08:37:29Z")
I deposited 176 dollars and via JazzCash bank on 8th July 2025.The transaction was successful at my end but it was not credited to my Deriv Wallet. I contacted deriv team through their live chat option and provided all d… --- ## [My UPI Deposit has not arrived in my Deriv Wallet even after 4 Days.](https://community.deriv.com/t/my-upi-deposit-has-not-arrived-in-my-deriv-wallet-even-after-4-days/88346)
**Author:** [@burnies-alkanna-2](https://community.deriv.com/u/burnies-alkanna-2)\ **Replies:** 6\ **Last updated:** [September 18, 2025, 8:36am UTC](https://community.deriv.com/t/my-upi-deposit-has-not-arrived-in-my-deriv-wallet-even-after-4-days/88346 "2025-09-18T08:36:08Z")
I deposited 15 dollars and 16 dollars via UPI on 10th July 2025.The transaction was successful at my end but it was not credited to my Deriv Wallet. I contacted deriv team through their live chat option and provided all … --- ## [Withdrawal locked](https://community.deriv.com/t/withdrawal-locked/88572)
**Author:** [@bogongs-acomous-2](https://community.deriv.com/u/bogongs-acomous-2)\ **Replies:** 1\ **Last updated:** [August 27, 2025, 11:57am UTC](https://community.deriv.com/t/withdrawal-locked/88572 "2025-08-27T11:57:08Z")
My deriv account is locked I did a deposit I can’t transfer funds to my CrMt5 account to start trading since yesterday my issue is still not resolved --- ## [Confirmation by seller taking long](https://community.deriv.com/t/confirmation-by-seller-taking-long/88550)
**Author:** [@adversa-alidads-2](https://community.deriv.com/u/adversa-alidads-2)\ **Replies:** 1\ **Last updated:** [August 23, 2025, 3:01pm UTC](https://community.deriv.com/t/confirmation-by-seller-taking-long/88550 "2025-08-23T15:01:05Z")
I have made my payment the seller is taking long to respond now offline without confirming. Kindly assist in reversal I have the Pop everything to the seller he is not responding to messaged on d2p2 app --- ## [Account Freeze, funds cannot be recovered](https://community.deriv.com/t/account-freeze-funds-cannot-be-recovered/88471)
**Author:** [@busuuti-almadie-2](https://community.deriv.com/u/busuuti-almadie-2)\ **Replies:** 1\ **Last updated:** [August 14, 2025, 3:42am UTC](https://community.deriv.com/t/account-freeze-funds-cannot-be-recovered/88471 "2025-08-14T03:42:50Z")
My account got frozen, saying country not supported. Was told I can withdraw my funds and contact them once done. Problem is my trading account has my funds, which I cannot transfer to my standard account to withdraw, t… --- ## [Deriv Wallets: FAQs](https://community.deriv.com/t/deriv-wallets-faqs/88325)
**Author:** [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Replies:** 0\ **Last updated:** [July 9, 2025, 8:57am UTC](https://community.deriv.com/t/deriv-wallets-faqs/88325 "2025-07-09T08:57:51Z")
Dear Community Members, We are excited to introduce the Deriv Wallet—your new central fund management hub to handle deposits, withdrawals, and transfers. Below you’ll find answers to the most common questions regarding… --- ## [Deriv Wallets: Deposit & Withdrawal](https://community.deriv.com/t/deriv-wallets-deposit-withdrawal/88377)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [July 22, 2025, 6:46am UTC](https://community.deriv.com/t/deriv-wallets-deposit-withdrawal/88377 "2025-07-22T06:46:37Z")
Dear Community Members, How to deposit and withdraw funds with the Deriv Wallet Managing your funds with the Deriv Wallet is simple and secure. Follow the steps below to deposit and withdraw using both fiat and crypto W… --- ## [Deriv Wallets: Introduction](https://community.deriv.com/t/deriv-wallets-introduction/88376)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [July 22, 2025, 6:15am UTC](https://community.deriv.com/t/deriv-wallets-introduction/88376 "2025-07-22T06:15:32Z")
Dear Community members, As part of our ongoing efforts to enhance user experience and provide greater flexibility in fund management, we’re excited to introduce the Deriv Wallet — your new fund management hub that gives… [Previous page](https://community.deriv.com/c/deposit-withdrawal/10.md) [Next page](https://community.deriv.com/c/deposit-withdrawal/10.md?page=2)