# Payments & Transactions

**URL:** https://community.deriv.com/c/deposit-withdrawal/10.md?page=16

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 17

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## [Dépôt impossible](https://community.deriv.com/t/depot-impossible/3587)

<div class="topic-metadata">

**Author:** [@boggled-abramis-2](https://community.deriv.com/u/boggled-abramis-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:36am UTC](https://community.deriv.com/t/depot-impossible/3587 "2022-01-08T10:36:45Z")

</div>

Good evening, I wanted to reload my account with my visa card, but during the procedure, I was wrong on more than one occasion on the sum to be deposited on the account because I did not realize that my card was not did…

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## [Bagaimana caranya saya merubah metode penarikan dana](https://community.deriv.com/t/bagaimana-caranya-saya-merubah-metode-penarikan-dana/3500)

<div class="topic-metadata">

**Author:** [@celtium-accoils-2](https://community.deriv.com/u/celtium-accoils-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:32am UTC](https://community.deriv.com/t/bagaimana-caranya-saya-merubah-metode-penarikan-dana/3500 "2022-01-08T10:32:48Z")

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Bagaimana caranya saya merubah metode penarikan dana

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## [reactivating my cashier](https://community.deriv.com/t/reactivating-my-cashier/3493)

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**Author:** [@chaddor-acadian-2](https://community.deriv.com/u/chaddor-acadian-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:31am UTC](https://community.deriv.com/t/reactivating-my-cashier/3493 "2022-01-08T10:31:02Z")

</div>

i have been trying to reactivate my cashier,now the documents that i sent for reactivation are been denied,and they are the only documents that i have according to what they asked for, i would like to at least call them …

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## [Skrill deposit not reflecting](https://community.deriv.com/t/skrill-deposit-not-reflecting/3455)

<div class="topic-metadata">

**Author:** [@abanded-abscind-2](https://community.deriv.com/u/abanded-abscind-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:29am UTC](https://community.deriv.com/t/skrill-deposit-not-reflecting/3455 "2022-01-08T10:29:00Z")

</div>

I deposited through Skrill two days ago, the money deducted but is not reflecting on my account.

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## [Deposit not reflected](https://community.deriv.com/t/deposit-not-reflected/3444)

<div class="topic-metadata">

**Author:** [@arrivas-abscind-2](https://community.deriv.com/u/arrivas-abscind-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:28am UTC](https://community.deriv.com/t/deposit-not-reflected/3444 "2022-01-08T10:28:33Z")

</div>

Hi I deposited money into my account and it’s not reflected, it has cleared on my bank account

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## [Change the deposit & withdrawal method](https://community.deriv.com/t/change-the-deposit-withdrawal-method/3426)

<div class="topic-metadata">

**Author:** [@almuces-abortin-2](https://community.deriv.com/u/almuces-abortin-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:27am UTC](https://community.deriv.com/t/change-the-deposit-withdrawal-method/3426 "2022-01-08T10:27:42Z")

</div>

Dear Binary, Before I have opened account BO and used webmoney. But now, I would like to change the way withdraw to “nganluong” ? Please kindly advise what should I do ? Thank you!

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## [Limit penarikan](https://community.deriv.com/t/limit-penarikan/3254)

<div class="topic-metadata">

**Author:** [@abiosis-acatery-2](https://community.deriv.com/u/abiosis-acatery-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 10:02am UTC](https://community.deriv.com/t/limit-penarikan/3254 "2022-01-08T10:02:15Z")

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Saat ini saya sudah memasuki limit penarikan $ 10.000. Dapatkah saya mengubah limit penarikan menjadi tanpa batas?

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## [Delayed withdrawal](https://community.deriv.com/t/delayed-withdrawal/3153)

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**Author:** [@beedged-abubble-2](https://community.deriv.com/u/beedged-abubble-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 9:54am UTC](https://community.deriv.com/t/delayed-withdrawal/3153 "2022-01-08T09:54:38Z")

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Please why does deposit take less than 1hour to reflect while withdrawal takes 5-15 days. If my deposit can reflect in less than 1 hour, I believe you can improve the withdrawal timeframe as well, thanks I’m looking forw…

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## [Restricted Card](https://community.deriv.com/t/restricted-card/3131)

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**Author:** [@bobstay-accloys-2](https://community.deriv.com/u/bobstay-accloys-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 9:49am UTC](https://community.deriv.com/t/restricted-card/3131 "2022-01-08T09:49:26Z")

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I use my card to deposit three days ago I want to use the same card and am now getting error message of deposit not Successful: Restricted Card… Please binary if you are losing business with MasterCard let us know so we…

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## [Declined](https://community.deriv.com/t/declined/3126)

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**Author:** [@akhoond-absence-2](https://community.deriv.com/u/akhoond-absence-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 9:45am UTC](https://community.deriv.com/t/declined/3126 "2022-01-08T09:45:47Z")

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Am getting an email saying deposits and withdraw methods don’t match I used bitcoin to deposit and am using bitcoin to withdraw what would be the problem

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## [No puedo retirar](https://community.deriv.com/t/no-puedo-retirar/3098)

<div class="topic-metadata">

**Author:** [@anticke-abought-2](https://community.deriv.com/u/anticke-abought-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 8:49am UTC](https://community.deriv.com/t/no-puedo-retirar/3098 "2022-01-08T08:49:02Z")

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Hola buenas tardes, intento retirar pero me aparece que los retiros para esa moneda estan inabilitados.

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## [Cuenta de skrill usada en otro usuario](https://community.deriv.com/t/cuenta-de-skrill-usada-en-otro-usuario/3070)

<div class="topic-metadata">

**Author:** [@chymics-acatery-2](https://community.deriv.com/u/chymics-acatery-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 8:47am UTC](https://community.deriv.com/t/cuenta-de-skrill-usada-en-otro-usuario/3070 "2022-01-08T08:47:21Z")

</div>

I am trying to make a withdrawal but it tells me that my skrill account is being used in another user, what can I do to solve it?

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## [Refill demo acc](https://community.deriv.com/t/refill-demo-acc/2972)

<div class="topic-metadata">

**Author:** [@chausse-abetter-2](https://community.deriv.com/u/chausse-abetter-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 8:36am UTC](https://community.deriv.com/t/refill-demo-acc/2972 "2022-01-08T08:36:26Z")

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Hello! Does anyone know how can I refill my demo acc if I ran out of budget? Earlier, on Binary when you ran out of budget there was a popup window with a button. I asked this question at support, once they answered that…

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## [No Visa / Mastercard Option at the Cashier Area](https://community.deriv.com/t/no-visa-mastercard-option-at-the-cashier-area/2909)

<div class="topic-metadata">

**Author:** [@aplenty-abasing-2](https://community.deriv.com/u/aplenty-abasing-2)\
**Replies:** 1\
**Last updated:** [January 8, 2022, 8:26am UTC](https://community.deriv.com/t/no-visa-mastercard-option-at-the-cashier-area/2909 "2022-01-08T08:26:29Z")

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I wanted to Deposit using my Debit Card and unfortunately at the Cashier section no options for either the ViSA or Mastercard option for me to pick. All what I see is Perfect Money and others. What would have been the p…

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## [Withdrawal](https://community.deriv.com/t/withdrawal/2351)

<div class="topic-metadata">

**Author:** [@canfuls-abwatts-2](https://community.deriv.com/u/canfuls-abwatts-2)\
**Replies:** 3\
**Last updated:** [January 8, 2022, 8:24am UTC](https://community.deriv.com/t/withdrawal/2351 "2022-01-08T08:24:56Z")

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Hello here, since yesterday in the day at around 9:10:29 AM I have made a request for withdrawal which has been authorized but I have not yet been credited on my ewallet thank you for resolving the delay

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## [Payment issues](https://community.deriv.com/t/payment-issues/2557)

<div class="topic-metadata">

**Author:** [@buckets-accites-2](https://community.deriv.com/u/buckets-accites-2)\
**Replies:** 1\
**Last updated:** [January 7, 2022, 10:47am UTC](https://community.deriv.com/t/payment-issues/2557 "2022-01-07T10:47:19Z")

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I made a withdrawal request from my deriv binary account to my debit bank card last week Friday and for over 1 week now the funds hasn’t been credited while the funds has been deducted from my binary account.

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## [My deposit doesn't reflect](https://community.deriv.com/t/my-deposit-doesnt-reflect/2322)

<div class="topic-metadata">

**Author:** [@azurous-abortin-2](https://community.deriv.com/u/azurous-abortin-2)\
**Replies:** 1\
**Last updated:** [January 7, 2022, 9:13am UTC](https://community.deriv.com/t/my-deposit-doesnt-reflect/2322 "2022-01-07T09:13:01Z")

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I deposited 24 hours ago in my account using BTC and until now it doesn’t reflect.

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## [Unable to deposit](https://community.deriv.com/t/unable-to-deposit/2183)

<div class="topic-metadata">

**Author:** [@anaudia-absvolt-2](https://community.deriv.com/u/anaudia-absvolt-2)\
**Replies:** 1\
**Last updated:** [January 7, 2022, 8:55am UTC](https://community.deriv.com/t/unable-to-deposit/2183 "2022-01-07T08:55:14Z")

</div>

I’ve been trying to deposit with my card (visa card) it’s saying not successful. But I’ve used this card to deposit and withdraw before now Please I want this resolved What do I do

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## [How do I authorize my account to withdraw via payment agents?](https://community.deriv.com/t/how-do-i-authorize-my-account-to-withdraw-via-payment-agents/25173)

<div class="topic-metadata">

**Author:** [@atingle-abrosia-2](https://community.deriv.com/u/atingle-abrosia-2)\
**Replies:** 1\
**Last updated:** [January 6, 2022, 1:24pm UTC](https://community.deriv.com/t/how-do-i-authorize-my-account-to-withdraw-via-payment-agents/25173 "2022-01-06T13:24:41Z")

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How do I authorize my account to withdraw via payment agents?

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## [where can i find the live chat customer center](https://community.deriv.com/t/where-can-i-find-the-live-chat-customer-center/2375)

<div class="topic-metadata">

**Author:** [@badland-aboulic-2](https://community.deriv.com/u/badland-aboulic-2)\
**Replies:** 4\
**Last updated:** [January 6, 2022, 1:24pm UTC](https://community.deriv.com/t/where-can-i-find-the-live-chat-customer-center/2375 "2022-01-06T13:24:14Z")

</div>

I cant seem to find it on the website… I need it urgently

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## [withdrawing bitcoin to blockchain](https://community.deriv.com/t/withdrawing-bitcoin-to-blockchain/25241)

<div class="topic-metadata">

**Author:** [@bigoses-acouasm-2](https://community.deriv.com/u/bigoses-acouasm-2)\
**Replies:** 1\
**Last updated:** [January 6, 2022, 1:21pm UTC](https://community.deriv.com/t/withdrawing-bitcoin-to-blockchain/25241 "2022-01-06T13:21:33Z")

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Greetings I want to withdraw bitcoin from deriv to my blockchain private wallet since l used the same wallet to deposit bitcoin into deriv, l used the blockchain generated address from the request tab on blockchain bu…

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## [PAGO NO REFLEJADO](https://community.deriv.com/t/pago-no-reflejado/25104)

<div class="topic-metadata">

**Author:** [@cambuca-acutest-2](https://community.deriv.com/u/cambuca-acutest-2)\
**Replies:** 3\
**Last updated:** [January 6, 2022, 6:09am UTC](https://community.deriv.com/t/pago-no-reflejado/25104 "2022-01-06T06:09:50Z")

</div>

Deposité 100 dólares en mi cuenta binary y ya van varios días pero no se ve reflejado el pago en el Brocker. exactamente se pago el 24 de Dic

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## [To withdraw](https://community.deriv.com/t/to-withdraw/12894)

<div class="topic-metadata">

**Author:** [@amphore-acontia-2](https://community.deriv.com/u/amphore-acontia-2)\
**Replies:** 1\
**Last updated:** [December 31, 2021, 8:01am UTC](https://community.deriv.com/t/to-withdraw/12894 "2021-12-31T08:01:55Z")

</div>

I withdraw money to my wallet but I don’t received to my bank account

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## [Deposit not entered](https://community.deriv.com/t/deposit-not-entered/24696)

<div class="topic-metadata">

**Author:** [@bodices-ablesse-2](https://community.deriv.com/u/bodices-ablesse-2)\
**Replies:** 2\
**Last updated:** [December 29, 2021, 10:49am UTC](https://community.deriv.com/t/deposit-not-entered/24696 "2021-12-29T10:49:38Z")

</div>

Please help, I have deposited via Fasapay to my binary account, but the balance has not been added to the account. Please help, December 17th at 19.37, reference number from Fasapay TR2021121737706

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## [Financial assessment](https://community.deriv.com/t/financial-assessment/24829)

<div class="topic-metadata">

**Author:** [@broiden-acquits-2](https://community.deriv.com/u/broiden-acquits-2)\
**Replies:** 1\
**Last updated:** [December 29, 2021, 10:46am UTC](https://community.deriv.com/t/financial-assessment/24829 "2021-12-29T10:46:43Z")

</div>

Hello, faced with such a problem as a blocked cash register. It is written that it is necessary to conduct a financial assessment, but when switching it gives an error with the following text: “An unexpected error occurr…

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## [PAGAMENTO NÃO CONSTA NA BINARY](https://community.deriv.com/t/pagamento-nao-consta-na-binary/24961)

<div class="topic-metadata">

**Author:** [@benzoic-achates-2](https://community.deriv.com/u/benzoic-achates-2)\
**Replies:** 1\
**Last updated:** [December 29, 2021, 10:44am UTC](https://community.deriv.com/t/pagamento-nao-consta-na-binary/24961 "2021-12-29T10:44:55Z")

</div>

Boa noite! Por gentileza, gostraria que fosse verificado o que está acontecendo com meu depósito no valor de $5,00, ocorrido ontem, às 9:52h, através da AIRTM e até o momento não está disponível em minha conta

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## [Cant sell dp2p but I have a balance](https://community.deriv.com/t/cant-sell-dp2p-but-i-have-a-balance/25040)

<div class="topic-metadata">

**Author:** [@anopsia-acouchy-2](https://community.deriv.com/u/anopsia-acouchy-2)\
**Replies:** 1\
**Last updated:** [December 28, 2021, 8:17am UTC](https://community.deriv.com/t/cant-sell-dp2p-but-i-have-a-balance/25040 "2021-12-28T08:17:40Z")

</div>

What could be the issue when someone has been selling and buying dp2p but it’s now showing 0.00

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## [Deposit blocked](https://community.deriv.com/t/deposit-blocked/23365)

<div class="topic-metadata">

**Author:** [@atomize-acoasma-2](https://community.deriv.com/u/atomize-acoasma-2)\
**Replies:** 3\
**Last updated:** [December 21, 2021, 9:00am UTC](https://community.deriv.com/t/deposit-blocked/23365 "2021-12-21T09:00:31Z")

</div>

My deposting method is blocked after so many trials can you please unblock me.

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## [Por favor tengo el problema de que no puedo retirar ya que mis retiros estan Bloqueados y tampoco me deja transferir desde DERIV a MT5.](https://community.deriv.com/t/por-favor-tengo-el-problema-de-que-no-puedo-retirar-ya-que-mis-retiros-estan-bloqueados-y-tampoco-me-deja-transferir-desde-deriv-a-mt5/24803)

<div class="topic-metadata">

**Author:** [@baetyls-acidity-2](https://community.deriv.com/u/baetyls-acidity-2)\
**Replies:** 1\
**Last updated:** [December 21, 2021, 7:36am UTC](https://community.deriv.com/t/por-favor-tengo-el-problema-de-que-no-puedo-retirar-ya-que-mis-retiros-estan-bloqueados-y-tampoco-me-deja-transferir-desde-deriv-a-mt5/24803 "2021-12-21T07:36:16Z")

</div>

Por favor tengo el problema de que no puedo retirar ya que mis retiros estan Bloqueados y tampoco me deja transferir desde DERIV a MT5.

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## [Cannot withdraw with Litecoin after depositing with Litecoin](https://community.deriv.com/t/cannot-withdraw-with-litecoin-after-depositing-with-litecoin/24086)

<div class="topic-metadata">

**Author:** [@catnaps-abasers-2](https://community.deriv.com/u/catnaps-abasers-2)\
**Replies:** 4\
**Last updated:** [December 3, 2021, 1:06pm UTC](https://community.deriv.com/t/cannot-withdraw-with-litecoin-after-depositing-with-litecoin/24086 "2021-12-03T13:06:26Z")

</div>

I made a deposit with Litecoin and BTC a while back and I transferred the crypto balance to my USD balance where I traded on MT5, I made some profit and transferred the profit back to the Litecoin balance where I request…

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