# Payment Agent **URL:** https://community.deriv.com/c/deposit-withdrawal/payment-agent/28.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [Search for payment agents based on the preferred payment method](https://community.deriv.com/t/search-for-payment-agents-based-on-the-preferred-payment-method/50048)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 8:31am UTC](https://community.deriv.com/t/search-for-payment-agents-based-on-the-preferred-payment-method/50048 "2023-03-17T08:31:48Z")
Hi Deriv Community Members, :bulb: Now you can filter the payment method you would like to use for the payment agent, kindly follow the steps below on how to filter the payment methods : Step 1: Please go to your cashi… --- ## [Limit for deposit/withdrawal using payment agent](https://community.deriv.com/t/limit-for-deposit-withdrawal-using-payment-agent/50043)
**Author:** [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Replies:** 0\ **Last updated:** [March 17, 2023, 8:14am UTC](https://community.deriv.com/t/limit-for-deposit-withdrawal-using-payment-agent/50043 "2023-03-17T08:14:04Z")
Payment Agent Deposit & Withdrawal limits For deposits limits : Minimum amount per transaction: USD 5 or 10 (depends on the Payment Agent) Maximum amount per single transaction: USD 2,000 Please keep in mind that … --- ## [Payment Agent Account](https://community.deriv.com/t/payment-agent-account/30636)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 3\ **Last updated:** [May 3, 2023, 3:48am UTC](https://community.deriv.com/t/payment-agent-account/30636 "2023-05-03T03:48:03Z")
Dear members of the community, This article is mainly for Payment Agents that provide third-party payment services on our platform. Do take note that you are now able to have 2 Deriv Accounts to keep your business and … --- ## [I can't withdraw my funds but its easily taking my money when depositing](https://community.deriv.com/t/i-cant-withdraw-my-funds-but-its-easily-taking-my-money-when-depositing/89415)
**Author:** [@backbit-acerous-2](https://community.deriv.com/u/backbit-acerous-2)\ **Replies:** 1\ **Last updated:** [April 14, 2026, 12:16pm UTC](https://community.deriv.com/t/i-cant-withdraw-my-funds-but-its-easily-taking-my-money-when-depositing/89415 "2026-04-14T12:16:04Z")
Please help me get my money back I tried speaking to an agent but still the links that she sends don’t help please reverse my money back --- ## [NO LLEGA CORREO DE RETIRO](https://community.deriv.com/t/no-llega-correo-de-retiro/89229)
**Author:** [@blimped-adrenal-2](https://community.deriv.com/u/blimped-adrenal-2)\ **Replies:** 2\ **Last updated:** [March 10, 2026, 6:49pm UTC](https://community.deriv.com/t/no-llega-correo-de-retiro/89229 "2026-03-10T18:49:28Z")
Tengo un problema recurrente siempre que deseo realizar un retiro de mi cuenta deriv, no me llega el mensaje de validación en una ocasión pasada tuve el mismo problema me contacte con soporte y una especialista pudo reso… --- ## [Very poor customer service i made withdrawal 7 days now just being taken in circles](https://community.deriv.com/t/very-poor-customer-service-i-made-withdrawal-7-days-now-just-being-taken-in-circles/89207)
**Author:** [@bestead-aircrew-2](https://community.deriv.com/u/bestead-aircrew-2)\ **Replies:** 2\ **Last updated:** [March 6, 2026, 7:12am UTC](https://community.deriv.com/t/very-poor-customer-service-i-made-withdrawal-7-days-now-just-being-taken-in-circles/89207 "2026-03-06T07:12:55Z")
Very poor customer service i made withdrawal 7 days now just being taken in circles. They dont respond on WhatsApp or live chat keep saying the system is getting more issues --- ## [DEPOSIT VIA TON FAILED BUT IT WENT THROUGH](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180)
**Author:** [@abience-alcmene-2](https://community.deriv.com/u/abience-alcmene-2)\ **Replies:** 1\ **Last updated:** [February 28, 2026, 11:55am UTC](https://community.deriv.com/t/deposit-via-ton-failed-but-it-went-through/89180 "2026-02-28T11:55:34Z")
hello, i tried depositing through the TON network i copied the address and memo tag everything went smooth but it did not credit on my account, tried contacting customer support but no one answered, just a bot, can anyon… --- ## [Getting verification to withdraw through a payment agent](https://community.deriv.com/t/getting-verification-to-withdraw-through-a-payment-agent/89070)
**Author:** [@ampoule-alopius-2](https://community.deriv.com/u/ampoule-alopius-2)\ **Replies:** 2\ **Last updated:** [January 20, 2026, 1:13am UTC](https://community.deriv.com/t/getting-verification-to-withdraw-through-a-payment-agent/89070 "2026-01-20T01:13:26Z")
Im having trouble withdrawing it keeps on saying verification failed or expired after requesting again and again several times, i want to use a payment agent, can someone help me --- ## [Withdraw not received for two days](https://community.deriv.com/t/withdraw-not-received-for-two-days/88127)
**Author:** [@berrets-aliency-2](https://community.deriv.com/u/berrets-aliency-2)\ **Replies:** 4\ **Last updated:** [January 4, 2026, 9:06am UTC](https://community.deriv.com/t/withdraw-not-received-for-two-days/88127 "2026-01-04T09:06:58Z")
Payment agent has not sent me the money for over two days --- ## [Withdrawal Challenge](https://community.deriv.com/t/withdrawal-challenge/88754)
**Author:** [@apehood-allylic-2](https://community.deriv.com/u/apehood-allylic-2)\ **Replies:** 3\ **Last updated:** [October 28, 2025, 12:47pm UTC](https://community.deriv.com/t/withdrawal-challenge/88754 "2025-10-28T12:47:34Z")
I live in Jamaica and im having a hard time withdrawing money from Deriv Go. What do I need to do? --- ## [I deposited 176 $](https://community.deriv.com/t/i-deposited-176/88477)
**Author:** [@arollas-allergy-2](https://community.deriv.com/u/arollas-allergy-2)\ **Replies:** 9\ **Last updated:** [September 18, 2025, 8:37am UTC](https://community.deriv.com/t/i-deposited-176/88477 "2025-09-18T08:37:29Z")
I deposited 176 dollars and via JazzCash bank on 8th July 2025.The transaction was successful at my end but it was not credited to my Deriv Wallet. I contacted deriv team through their live chat option and provided all d… --- ## [Confirmation by seller taking long](https://community.deriv.com/t/confirmation-by-seller-taking-long/88550)
**Author:** [@adversa-alidads-2](https://community.deriv.com/u/adversa-alidads-2)\ **Replies:** 1\ **Last updated:** [August 23, 2025, 3:01pm UTC](https://community.deriv.com/t/confirmation-by-seller-taking-long/88550 "2025-08-23T15:01:05Z")
I have made my payment the seller is taking long to respond now offline without confirming. Kindly assist in reversal I have the Pop everything to the seller he is not responding to messaged on d2p2 app --- ## [Withdrawal Issue](https://community.deriv.com/t/withdrawal-issue/88320)
**Author:** [@aflaxen-ablings-2](https://community.deriv.com/u/aflaxen-ablings-2)\ **Replies:** 0\ **Last updated:** [July 8, 2025, 4:04pm UTC](https://community.deriv.com/t/withdrawal-issue/88320 "2025-07-08T16:04:56Z")
I’m genuinely so annoyed my the treatment of deriv’s live chat/support. I have been trying to withdraw my money for 4 days and I paused my trading because of the issue I’m facing. First, 4 days ago I try to withdraw to s… --- ## [Deriv locked cashier and is refusing to reinstate my account](https://community.deriv.com/t/deriv-locked-cashier-and-is-refusing-to-reinstate-my-account/87149)
**Author:** [@astones-acology-2](https://community.deriv.com/u/astones-acology-2)\ **Replies:** 2\ **Last updated:** [June 12, 2025, 2:24am UTC](https://community.deriv.com/t/deriv-locked-cashier-and-is-refusing-to-reinstate-my-account/87149 "2025-06-12T02:24:52Z")
My account was locked for no reason. Deriv is claiming “routine checks” and now claiming that I am sharing my account with another user. I supplied my bank statements etc and now suddenly need to wait 3 working days bef… --- ## [Cashier locked-Payment agent account](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744)
**Author:** [@arylide-abusing-2](https://community.deriv.com/u/arylide-abusing-2)\ **Replies:** 3\ **Last updated:** [March 14, 2025, 7:12pm UTC](https://community.deriv.com/t/cashier-locked-payment-agent-account/87744 "2025-03-14T19:12:22Z")
My cashier has been locked for more than 14days, I am a payment agent and submitted what was requested of me by Deriv under ticket number 4EYB87 but still no response of feedback of how far the ticket has gone. Kindly un… --- ## [The dark side of payment agents](https://community.deriv.com/t/the-dark-side-of-payment-agents/87775)
**Author:** [@cladose-aggadah-2](https://community.deriv.com/u/cladose-aggadah-2)\ **Replies:** 0\ **Last updated:** [January 11, 2025, 8:37am UTC](https://community.deriv.com/t/the-dark-side-of-payment-agents/87775 "2025-01-11T08:37:04Z")
Paid payment agent for funds and he wont release them payment agent was a scammer.Want my funds back and i need information on the payment agent identification please help --- ## [Unable to withdraw](https://community.deriv.com/t/unable-to-withdraw/87631)
**Author:** [@clanger-acreage-2](https://community.deriv.com/u/clanger-acreage-2)\ **Replies:** 1\ **Last updated:** [November 26, 2024, 5:36pm UTC](https://community.deriv.com/t/unable-to-withdraw/87631 "2024-11-26T17:36:04Z")
Hi Deriv, I am able to select withdrawal option on my account. I also receive a verification email confirming whether or not it is me. When I click on the link provided by the verification email it does not display with… --- ## [Côte d'Ivoire](https://community.deriv.com/t/cote-divoire/87581)
**Author:** [@anthemy-amities-1](https://community.deriv.com/u/anthemy-amities-1)\ **Replies:** 1\ **Last updated:** [November 12, 2024, 9:20pm UTC](https://community.deriv.com/t/cote-divoire/87581 "2024-11-12T21:20:24Z")
2024-11-12T19:55:00Z (UTC)→2024-11-17T19:55:00Z (UTC) --- ## [Cajero inhabilitado](https://community.deriv.com/t/cajero-inhabilitado/87566)
**Author:** [@bumbelo-adduced-2](https://community.deriv.com/u/bumbelo-adduced-2)\ **Replies:** 1\ **Last updated:** [November 8, 2024, 3:16pm UTC](https://community.deriv.com/t/cajero-inhabilitado/87566 "2024-11-08T15:16:27Z")
Buenos días, esta semana me topo con la novedad de que mi cajero está bloqueado, no puedo hacer depósitos. Deriv me pidió que envíe la información solicitada y ya la envie y hasta el día de hoy tengo una respuesta. Neces… --- ## [I can't make a withdrawal through payment agent. how do i release?](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711)
**Author:** [@apicial-absence-2](https://community.deriv.com/u/apicial-absence-2)\ **Replies:** 3\ **Last updated:** [September 27, 2024, 7:56am UTC](https://community.deriv.com/t/i-cant-make-a-withdrawal-through-payment-agent-how-do-i-release/32711 "2024-09-27T07:56:54Z")
I can’t make a withdrawal through payment agent. how do i release? --- ## [I would like to withdraw](https://community.deriv.com/t/i-would-like-to-withdraw/87059)
**Author:** [@ageable-agistor-2](https://community.deriv.com/u/ageable-agistor-2)\ **Replies:** 4\ **Last updated:** [August 5, 2024, 1:54pm UTC](https://community.deriv.com/t/i-would-like-to-withdraw/87059 "2024-08-05T13:54:08Z")
I want to withdraw my proceeds. --- ## [Log in a complaint about a payment agent.](https://community.deriv.com/t/log-in-a-complaint-about-a-payment-agent/87039)
**Author:** [@aplysia-ajivika-2](https://community.deriv.com/u/aplysia-ajivika-2)\ **Replies:** 1\ **Last updated:** [July 1, 2024, 10:06am UTC](https://community.deriv.com/t/log-in-a-complaint-about-a-payment-agent/87039 "2024-07-01T10:06:00Z")
Some payment agents are fraudulent in Zimbabwe, this is bringing about a bad reputation for Deriv. Where can I report such people and their activities? --- ## [WIthdrawal refusing from deriv](https://community.deriv.com/t/withdrawal-refusing-from-deriv/86977)
**Author:** [@butties-advowry-2](https://community.deriv.com/u/butties-advowry-2)\ **Replies:** 1\ **Last updated:** [June 11, 2024, 7:15am UTC](https://community.deriv.com/t/withdrawal-refusing-from-deriv/86977 "2024-06-11T07:15:12Z")
Deriv is refusing my withdrawal from 2days they told me bank will take time or they done from thier end completed but making fool --- ## [my withdrawal to agent or e-wallet always rejected after use p2p](https://community.deriv.com/t/my-withdrawal-to-agent-or-e-wallet-always-rejected-after-use-p2p/86966)
**Author:** [@arratel-adzukis-2](https://community.deriv.com/u/arratel-adzukis-2)\ **Replies:** 1\ **Last updated:** [June 10, 2024, 9:28am UTC](https://community.deriv.com/t/my-withdrawal-to-agent-or-e-wallet-always-rejected-after-use-p2p/86966 "2024-06-10T09:28:32Z")
my withdrawal to agent or e-wallet always rejected after use p2p, request to custumer support not solved my case. Deriv cashier now is not good, I hope the cashier returns to the way it was at binary.com --- ## [Can't withdraw](https://community.deriv.com/t/cant-withdraw/42637)
**Author:** [@bopping-acolyte-2](https://community.deriv.com/u/bopping-acolyte-2)\ **Replies:** 6\ **Last updated:** [April 14, 2023, 3:02am UTC](https://community.deriv.com/t/cant-withdraw/42637 "2023-04-14T03:02:22Z")
I have deposited with a payment agent but I can’t still withdraw with him. Recently I have been withdrawing with an agent Onlinenaira. Suddenly my withdrawal request was rejected and I was asked to use another. I tried u… --- ## [Unclaimed 10$ Withdrawal](https://community.deriv.com/t/unclaimed-10-withdrawal/84815)
**Author:** [@alcyone-acetums-2](https://community.deriv.com/u/alcyone-acetums-2)\ **Replies:** 1\ **Last updated:** [April 1, 2024, 3:47pm UTC](https://community.deriv.com/t/unclaimed-10-withdrawal/84815 "2024-04-01T15:47:37Z")
Payment Agent: Unclaimed 10$ Withdrawal Almost 1 month (11/03/2024) now that An Unknown person made a withdrawal of 10$ into my Payment agent account The person refused to message me on all my platforms to drop his det… --- ## [Deposited into a wrong CR](https://community.deriv.com/t/deposited-into-a-wrong-cr/67164)
**Author:** [@adverbs-aburban-2](https://community.deriv.com/u/adverbs-aburban-2)\ **Replies:** 1\ **Last updated:** [October 27, 2023, 11:06am UTC](https://community.deriv.com/t/deposited-into-a-wrong-cr/67164 "2023-10-27T11:06:28Z")
I have a query about a deposit i made --- ## [Deriv refusing to solve my query](https://community.deriv.com/t/deriv-refusing-to-solve-my-query/63371)
**Author:** [@bubbles-accosts-2](https://community.deriv.com/u/bubbles-accosts-2)\ **Replies:** 1\ **Last updated:** [September 12, 2023, 8:54am UTC](https://community.deriv.com/t/deriv-refusing-to-solve-my-query/63371 "2023-09-12T08:54:33Z")
I’m unhappy with the broker. I’ve been trading with deriv for years and now I have an issue and they refuse to help me and take accountability for an error on their side. On the first friday of August. I deposited $10. … --- ## [retiro de deriv a mi banco](https://community.deriv.com/t/retiro-de-deriv-a-mi-banco/61599)
**Author:** [@bullers-agamous-2](https://community.deriv.com/u/bullers-agamous-2)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 4:49am UTC](https://community.deriv.com/t/retiro-de-deriv-a-mi-banco/61599 "2023-07-31T04:49:54Z")
BUENOS DIAS ME LLEGO UN CORREO QUE DEBO AUTORIZAR A PAGOS PAYOUT DE UNA COMISION PARA QUE MI RETIRO SE HAGA EFECTIVO EN MI CUENTA DE BANCO . LO QUE NO SE EXPLICA MUY BIEN COMO SE AUTORIZA ESE DESCUENTO DE 13.8 USD PARA … --- ## [To be agent](https://community.deriv.com/t/to-be-agent/60903)
**Author:** [@anywhen-acratia-2](https://community.deriv.com/u/anywhen-acratia-2)\ **Replies:** 1\ **Last updated:** [July 15, 2023, 2:11pm UTC](https://community.deriv.com/t/to-be-agent/60903 "2023-07-15T14:11:15Z")
How to be a payment agent? [Next page](https://community.deriv.com/c/deposit-withdrawal/payment-agent/28.md?page=1)