# FAQ **URL:** https://community.deriv.com/c/faq/39.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [Trading disabled on MT5? Here's why and how to fix it](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247)
**Author:** [@Bella](https://community.deriv.com/u/Bella)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 7:34am UTC](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247 "2026-06-23T07:34:44Z")
Hello Deriv Community, Have you ever got the “Trading disabled” error message in your MT5 mobile app? Let’s explore the two main reasons behind this issue and how to resolve them. 1. New account, no deposit: If yo… --- ## [Deriv MT5 Login error: Authorization failed (Invalid Account) error message](https://community.deriv.com/t/deriv-mt5-login-error-authorization-failed-invalid-account-error-message/50035)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 7:58am UTC](https://community.deriv.com/t/deriv-mt5-login-error-authorization-failed-invalid-account-error-message/50035 "2026-06-23T07:58:35Z")
Dear Deriv Community members, Authorization failed or Invalid account error message is commonly seen when you have entered incorrect login information. This includes either an incorrect Deriv MT5 login ID, server, or… --- ## [Internal Fund Transfer between Accounts](https://community.deriv.com/t/internal-fund-transfer-between-accounts/37257)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 4\ **Last updated:** [June 23, 2026, 7:58am UTC](https://community.deriv.com/t/internal-fund-transfer-between-accounts/37257 "2026-06-23T07:58:02Z")
Hello Deriv Community, If you are wondering how to transfer funds (Deposit/Withdraw) between your accounts, from your Fiat currency account to your MT5 account, Deriv X account or Cryptocurrency account or vice versa, y… --- ## [Deposito $540 robo salario magico](https://community.deriv.com/t/deposito-540-robo-salario-magico/27361)
**Author:** [@acaleph-acronyc-2](https://community.deriv.com/u/acaleph-acronyc-2)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 8:48am UTC](https://community.deriv.com/t/deposito-540-robo-salario-magico/27361 "2026-06-23T08:48:38Z")
Preciso desse dinheiro do robô salário mágico assinei enpurraram pra Deriv professor Fernando avise antes de fazer a compra quanto ja tenho de juros si --- ## [Live account Enquiry](https://community.deriv.com/t/live-account-enquiry/44549)
**Author:** [@bawlers-alaskan-1](https://community.deriv.com/u/bawlers-alaskan-1)\ **Replies:** 4\ **Last updated:** [June 23, 2026, 8:44am UTC](https://community.deriv.com/t/live-account-enquiry/44549 "2026-06-23T08:44:58Z")
Hello Deriv.com I’d like to ask a few questions. I tried using your chat and WhatsApp services but those are Chabots only. I’m currently working and resident in South Korea and should like to open a Live account. I c… --- ## [Verificación de domicilio](https://community.deriv.com/t/verificacion-de-domicilio/44650)
**Author:** [@bedrail-adeptly-2](https://community.deriv.com/u/bedrail-adeptly-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 8:44am UTC](https://community.deriv.com/t/verificacion-de-domicilio/44650 "2026-06-23T08:44:47Z")
Envié los documentos hace más de tres días, me dice que fue subido correctamente y que esperara tres días, no eh resivido respuestas --- ## [Uso del MT5 y Dtrader - bloqueo de cuenta](https://community.deriv.com/t/uso-del-mt5-y-dtrader-bloqueo-de-cuenta/29807)
**Author:** [@DiegoEfex01](https://community.deriv.com/u/DiegoEfex01)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 8:30am UTC](https://community.deriv.com/t/uso-del-mt5-y-dtrader-bloqueo-de-cuenta/29807 "2026-06-23T08:30:00Z")
Hola, Tengo mi cuenta real de MT5, pero siempre trabajo en mi cuenta real de Dtrader, me cerraron la cuenta de MT5 por inactividad, ya generé ticket para reactivacion..pensando que son cuentas vinculadas..pero para evit… --- ## [no puedo crear una cuenta](https://community.deriv.com/t/no-puedo-crear-una-cuenta/47573)
**Author:** [@chocked-adornos-2](https://community.deriv.com/u/chocked-adornos-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 8:15am UTC](https://community.deriv.com/t/no-puedo-crear-una-cuenta/47573 "2026-06-23T08:15:30Z")
cuando abro la opción de abrir la cuenta me pide una contraseña, ingreso la contraseña y me aparece un error de dirección. --- ## [Me ajuda](https://community.deriv.com/t/me-ajuda/47808)
**Author:** [@bunnias-advowry-2](https://community.deriv.com/u/bunnias-advowry-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 8:14am UTC](https://community.deriv.com/t/me-ajuda/47808 "2026-06-23T08:14:43Z")
Estou tentando confirmar a conta enviando comprovante de endereço, Não estou conseguindo. Enviei faturas, boleto em PDF extrato. Já não sei o que fazer. POR FAVOR !!! --- ## [Dinheiro retido na plataforma como, resolver ?](https://community.deriv.com/t/dinheiro-retido-na-plataforma-como-resolver/49102)
**Author:** [@bornite-achiral-2](https://community.deriv.com/u/bornite-achiral-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 8:02am UTC](https://community.deriv.com/t/dinheiro-retido-na-plataforma-como-resolver/49102 "2026-06-23T08:02:08Z")
meu dinheiro foi retido na plataforma ontem, queria saber como resolver esse problema --- ## [transferencia nao reconhecida](https://community.deriv.com/t/transferencia-nao-reconhecida/49587)
**Author:** [@Robson34419](https://community.deriv.com/u/Robson34419)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 7:51am UTC](https://community.deriv.com/t/transferencia-nao-reconhecida/49587 "2026-06-23T07:51:13Z")
verifiquei os últimos 03 meses e na data do 11-03-23 foi realizado um balanço e após foi transferido 27,68 da conta nao informando a conta de transferência e também tem um perfil que foi criado que nao reconheço. Envian… --- ## [crear una nueva real cuenta con otro correo](https://community.deriv.com/t/crear-una-nueva-real-cuenta-con-otro-correo/51147)
**Author:** [@buckram-alcoran-1](https://community.deriv.com/u/buckram-alcoran-1)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 7:33am UTC](https://community.deriv.com/t/crear-una-nueva-real-cuenta-con-otro-correo/51147 "2026-06-23T07:33:45Z")
crear cuenta real nueva con un nuevo correo no me deja por tener una cuenta real con mis datos pero con diferente correo que debo hacer? --- ## [Cuenta creada en servidor de africa](https://community.deriv.com/t/cuenta-creada-en-servidor-de-africa/55533)
**Author:** [@capoted-acutest-2](https://community.deriv.com/u/capoted-acutest-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 7:29am UTC](https://community.deriv.com/t/cuenta-creada-en-servidor-de-africa/55533 "2026-06-23T07:29:24Z")
Hace meses cree una cuenta de trading, al momento de crear dicha cuenta se registró como regió Europa y/o Africa, no recuerdo muy bien cual de los dos, en esta cuenta llevo meses operando y siempre he estado en ganancia … --- ## [Cancelacion de mi cuenta de practica](https://community.deriv.com/t/cancelacion-de-mi-cuenta-de-practica/57171)
**Author:** [@cansful-abusage-2](https://community.deriv.com/u/cansful-abusage-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 7:25am UTC](https://community.deriv.com/t/cancelacion-de-mi-cuenta-de-practica/57171 "2026-06-23T07:25:12Z")
Por favor eliminar mi cuenta de practica --- ## [trying to verify my account SOLVE solucionado!!! Thank you deriv](https://community.deriv.com/t/trying-to-verify-my-account-solve-solucionado-thank-you-deriv/70059)
**Author:** [@climbed-acknows-2](https://community.deriv.com/u/climbed-acknows-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 7:07am UTC](https://community.deriv.com/t/trying-to-verify-my-account-solve-solucionado-thank-you-deriv/70059 "2026-06-23T07:07:40Z")
:raised\_hands: :raised\_hands: :raised\_hands: I’m trying to verify my account in the “Upload document” section, but there’s an error on the website. When I try to complete the country of origin, it automatically jumps to … --- ## [conta](https://community.deriv.com/t/conta/71000)
**Author:** [@baybolt-acantha-2](https://community.deriv.com/u/baybolt-acantha-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 6:25am UTC](https://community.deriv.com/t/conta/71000 "2026-06-23T06:25:49Z")
ola que faco fiz um pix no nome da minha esposa sendo que a conta da deriv e minha como estornar o dinheiro --- ## [Ayuda con cuenta MT5](https://community.deriv.com/t/ayuda-con-cuenta-mt5/72150)
**Author:** [@accourt-aguglia-2](https://community.deriv.com/u/accourt-aguglia-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 6:23am UTC](https://community.deriv.com/t/ayuda-con-cuenta-mt5/72150 "2026-06-23T06:23:44Z")
Necesito ayuda por favor, una persona de confianza me ayudo a crear la cuenta MT5 ahora el dinero esta en es cuenta pero no aparece por ningún lado Consulto a servicio al cliente y la cuenta del MT5 no está a mi nombre… --- ## [Verificación de identidad](https://community.deriv.com/t/verificacion-de-identidad/72124)
**Author:** [@cembras-aginner-2](https://community.deriv.com/u/cembras-aginner-2)\ **Replies:** 5\ **Last updated:** [June 23, 2026, 6:23am UTC](https://community.deriv.com/t/verificacion-de-identidad/72124 "2026-06-23T06:23:25Z")
Quería más información sobre si ya se pudo verificar mi documento de domicilio que envíe al soporte de deriv ya hace un mes para la verificación de mi cuenta y su respectiva verificación de mi domicilio. --- ## [No puedo verificar mi cuenta](https://community.deriv.com/t/no-puedo-verificar-mi-cuenta/57275)
**Author:** [@boggler-adibasi-2](https://community.deriv.com/u/boggler-adibasi-2)\ **Replies:** 3\ **Last updated:** [June 23, 2026, 6:23am UTC](https://community.deriv.com/t/no-puedo-verificar-mi-cuenta/57275 "2026-06-23T06:23:04Z")
Hola buenos días ! No he logrado verificar mi cuenta, a pesar de que los documentos que envío de soporte bancario tienen mi nombre completo y mi dirección --- ## [NECESITO AYUDA CON MI CUENTA](https://community.deriv.com/t/necesito-ayuda-con-mi-cuenta/60625)
**Author:** [@aratory-agentry-2](https://community.deriv.com/u/aratory-agentry-2)\ **Replies:** 4\ **Last updated:** [June 23, 2026, 6:20am UTC](https://community.deriv.com/t/necesito-ayuda-con-mi-cuenta/60625 "2026-06-23T06:20:31Z")
ESTUVE ESTUDIANDO EN USA Y POR ERROR ME PUSE A OPERAR EN EEUU. PERO YA VOLVI A MI PAIS Y TUVE QU ELIMINAR CUENTA VIEJA PERO LA PLATAFORMA NO QUIERE ACEPTAR MI CUENTA NUEVA PORQUE DICE QUE TENGO OTRA CREADA EL CUAL YA ELI… --- ## [transferir](https://community.deriv.com/t/transferir/78400)
**Author:** [@cageful-aeolist-2](https://community.deriv.com/u/cageful-aeolist-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 6:18am UTC](https://community.deriv.com/t/transferir/78400 "2026-06-23T06:18:37Z")
buenos dias, voy a realizar transferencia entre mis cuentas y me dice (Tu documento de prueba de domicilio está desactualizado. Visita tu perfil de cuenta para enviar tus documentos válidos y desbloquear tu cajero.) efec… --- ## [validacion prueba domicilio](https://community.deriv.com/t/validacion-prueba-domicilio/80150)
**Author:** [@chrisma-acorned-2](https://community.deriv.com/u/chrisma-acorned-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 6:17am UTC](https://community.deriv.com/t/validacion-prueba-domicilio/80150 "2026-06-23T06:17:44Z")
Hola, por la plataforma de traders hub no me cargan los documentos, y ya me bloquearon la cuenta, envie un correo y no me dan respuesta. --- ## [cuenta cerradaaaaaaa](https://community.deriv.com/t/cuenta-cerradaaaaaaa/82571)
**Author:** [@accrews-airdrop-2](https://community.deriv.com/u/accrews-airdrop-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 6:13am UTC](https://community.deriv.com/t/cuenta-cerradaaaaaaa/82571 "2026-06-23T06:13:54Z")
¿Hola buenas tardes, quisiera saber si se cierra la cuenta hay alguna posibilidad de volverla habilitar? --- ## [The following message appears in the journal when placing an order in MT5: “rejected.”](https://community.deriv.com/t/the-following-message-appears-in-the-journal-when-placing-an-order-in-mt5-rejected/87498)
**Author:** [@belayer-ahurewa-2](https://community.deriv.com/u/belayer-ahurewa-2)\ **Replies:** 3\ **Last updated:** [April 27, 2026, 8:39am UTC](https://community.deriv.com/t/the-following-message-appears-in-the-journal-when-placing-an-order-in-mt5-rejected/87498 "2026-04-27T08:39:15Z")
This issue suddenly started happening today and occurs on both the mobile and PC versions of MT5. The same issue persists even after changing the server. --- ## [Rejected](https://community.deriv.com/t/rejected/38373)
**Author:** [@amplect-advised-2](https://community.deriv.com/u/amplect-advised-2)\ **Replies:** 15\ **Last updated:** [April 27, 2026, 8:38am UTC](https://community.deriv.com/t/rejected/38373 "2026-04-27T08:38:32Z")
I’m using a real account. Anytime i place a trade either buy or sell, I get rejected. The trade doesn’t go through. Any help? --- ## [Cashier Locked for DAYS](https://community.deriv.com/t/cashier-locked-for-days/86948)
**Author:** [@alkalin-ajitter-2](https://community.deriv.com/u/alkalin-ajitter-2)\ **Replies:** 7\ **Last updated:** [March 30, 2026, 11:50pm UTC](https://community.deriv.com/t/cashier-locked-for-days/86948 "2026-03-30T23:50:33Z")
My cashier has been locked for 4 days now - even after submitting all docs. I have replied on the mail to get an update - nothing received. I have been on the live chat that is useless - they just say wait!!! --- ## [My funds from my mt5 account got withdrawn without my consent](https://community.deriv.com/t/my-funds-from-my-mt5-account-got-withdrawn-without-my-consent/89288)
**Author:** [@cichlid-agalaxy-2](https://community.deriv.com/u/cichlid-agalaxy-2)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 6:55am UTC](https://community.deriv.com/t/my-funds-from-my-mt5-account-got-withdrawn-without-my-consent/89288 "2026-03-27T06:55:14Z")
On the 26th March 2026 at 08:06 my funds from my metatrader 5 account was withdrawn without my consent. I did not receive any withdrawal email request, the funds does not reflect on dashboard. I contacted the help centre… --- ## [Request to Unlock My Cashier](https://community.deriv.com/t/request-to-unlock-my-cashier/88424)
**Author:** [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\ **Replies:** 7\ **Last updated:** [March 11, 2026, 4:15pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424 "2026-03-11T16:15:20Z")
I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one… --- ## [Hey my account is on negative balance,what should I do so that it can be reset to zero and also that in the future it doesn't give me a negative balance](https://community.deriv.com/t/hey-my-account-is-on-negative-balance-what-should-i-do-so-that-it-can-be-reset-to-zero-and-also-that-in-the-future-it-doesnt-give-me-a-negative-balance/89222)
**Author:** [@brawler-amandin-2](https://community.deriv.com/u/brawler-amandin-2)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 7:28am UTC](https://community.deriv.com/t/hey-my-account-is-on-negative-balance-what-should-i-do-so-that-it-can-be-reset-to-zero-and-also-that-in-the-future-it-doesnt-give-me-a-negative-balance/89222 "2026-03-09T07:28:40Z")
Hey my account is on negative balance,what should I do so that it can be reset to zero and also that in the future it doesn’t give me a negative balance --- ## [Order Rejected since 3 days now](https://community.deriv.com/t/order-rejected-since-3-days-now/88828)
**Author:** [@caviare-alfalfa-2](https://community.deriv.com/u/caviare-alfalfa-2)\ **Replies:** 1\ **Last updated:** [December 4, 2025, 10:53am UTC](https://community.deriv.com/t/order-rejected-since-3-days-now/88828 "2025-12-04T10:53:29Z")
Its been 3 days now that i cannot execute any trade or order on my deriv account. Anytime i try i get the “Rejected” prompt and this has affected me immensely for 3 consecutive days now. [Next page](https://community.deriv.com/c/faq/39.md?page=1)