# FAQ **URL:** https://community.deriv.com/c/faq/39.md?page=1 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 2 --- ## [my deriv cashier account is blocked](https://community.deriv.com/t/my-deriv-cashier-account-is-blocked/88613)
**Author:** [@chabuks-alleleu-2](https://community.deriv.com/u/chabuks-alleleu-2)\ **Replies:** 1\ **Last updated:** [September 22, 2025, 9:00am UTC](https://community.deriv.com/t/my-deriv-cashier-account-is-blocked/88613 "2025-09-22T09:00:07Z")
Continuing the discussion from Request to Unlock My Cashier: --- ## [Deriv X Trading Platform](https://community.deriv.com/t/deriv-x-trading-platform/88661)
**Author:** [@cabocle-ahaaina-2](https://community.deriv.com/u/cabocle-ahaaina-2)\ **Replies:** 1\ **Last updated:** [September 18, 2025, 9:26am UTC](https://community.deriv.com/t/deriv-x-trading-platform/88661 "2025-09-18T09:26:29Z")
The current Deriv TradingView is grossly inadequate. There are so many problems and the best version of it “Deriv X” has now been phased out. If you had an ear for what your users are experiencing, you would not phase ou… --- ## ["CopyTradingNotAllowed"](https://community.deriv.com/t/copytradingnotallowed/88638)
**Author:** [@cementa-anticks-1](https://community.deriv.com/u/cementa-anticks-1)\ **Replies:** 1\ **Last updated:** [September 18, 2025, 8:09am UTC](https://community.deriv.com/t/copytradingnotallowed/88638 "2025-09-18T08:09:07Z")
“CopyTradingNotAllowed” on api --- ## [Follow-up on Refund Request](https://community.deriv.com/t/follow-up-on-refund-request/88423)
**Author:** [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\ **Replies:** 5\ **Last updated:** [August 5, 2025, 5:06am UTC](https://community.deriv.com/t/follow-up-on-refund-request/88423 "2025-08-05T05:06:12Z")
I mistakenly sent the wrong amount and already reached out to customer service. I was told I would get feedback and the money today, being Monday. However, Monday is almost over and I haven’t heard back yet. Here’s the t… --- ## [trading volatility 50 if in europe](https://community.deriv.com/t/trading-volatility-50-if-in-europe/88434)
**Author:** [@anchors-abasias-4](https://community.deriv.com/u/anchors-abasias-4)\ **Replies:** 1\ **Last updated:** [July 31, 2025, 10:41am UTC](https://community.deriv.com/t/trading-volatility-50-if-in-europe/88434 "2025-07-31T10:41:39Z")
Is there a way I can trade the above whislt living in Europe --- ## [Currency change](https://community.deriv.com/t/currency-change/88429)
**Author:** [@burnous-alberta-2](https://community.deriv.com/u/burnous-alberta-2)\ **Replies:** 1\ **Last updated:** [July 30, 2025, 7:59pm UTC](https://community.deriv.com/t/currency-change/88429 "2025-07-30T19:59:04Z")
Can I change my trading account from usd to Zar using MT5 --- ## [Locked Cashier](https://community.deriv.com/t/locked-cashier/87044)
**Author:** [@abjures-agrizes-2](https://community.deriv.com/u/abjures-agrizes-2)\ **Replies:** 13\ **Last updated:** [July 25, 2025, 7:27am UTC](https://community.deriv.com/t/locked-cashier/87044 "2025-07-25T07:27:24Z")
It’s as been two week and my cashier is locked. Almost every other day I talk to agent about and they say an email was send to me but I haven’t received any, next they will tell me what it entails and say they I will get… --- ## [Document verification](https://community.deriv.com/t/document-verification/88344)
**Author:** [@brakier-airhole-2](https://community.deriv.com/u/brakier-airhole-2)\ **Replies:** 0\ **Last updated:** [July 14, 2025, 1:37am UTC](https://community.deriv.com/t/document-verification/88344 "2025-07-14T01:37:12Z")
I have been having a verification problem with deriv. I am very frustrated with their address verification system. And they are not helpful after a failed verification. You ask them to clarify what exactly went wrong ans… --- ## [Trading disabled on my account](https://community.deriv.com/t/trading-disabled-on-my-account/79735)
**Author:** [@bendays-abyeing-2](https://community.deriv.com/u/bendays-abyeing-2)\ **Replies:** 63\ **Last updated:** [July 10, 2025, 5:11pm UTC](https://community.deriv.com/t/trading-disabled-on-my-account/79735 "2025-07-10T17:11:27Z")
Hello I logged in successfully to the new server but now it’s says trading disabled. Account --- ## [Disabled Account on MT5](https://community.deriv.com/t/disabled-account-on-mt5/88294)
**Author:** [@ancomes-actuose-2](https://community.deriv.com/u/ancomes-actuose-2)\ **Replies:** 1\ **Last updated:** [July 7, 2025, 12:45pm UTC](https://community.deriv.com/t/disabled-account-on-mt5/88294 "2025-07-07T12:45:55Z")
Greetings. My MT5 account has been disabled. How do I activate it and trade again. I’ve funded and, logged in --- ## [Deriv Crash and Boom-Binary Bot](https://community.deriv.com/t/deriv-crash-and-boom-binary-bot/28483)
**Author:** [@agraria-aceship-2](https://community.deriv.com/u/agraria-aceship-2)\ **Replies:** 4\ **Last updated:** [July 3, 2025, 8:41pm UTC](https://community.deriv.com/t/deriv-crash-and-boom-binary-bot/28483 "2025-07-03T20:41:01Z")
Is there anything in the pipeline to add Crash and Boom on Binary Bot --- ## [Candle timer](https://community.deriv.com/t/candle-timer/88272)
**Author:** [@bagworm-alienly-2](https://community.deriv.com/u/bagworm-alienly-2)\ **Replies:** 0\ **Last updated:** [June 29, 2025, 5:33am UTC](https://community.deriv.com/t/candle-timer/88272 "2025-06-29T05:33:50Z")
I noticed the last couple of days candle timer on lower time frames 1, 5 and 15 minutes does not show. I have deleted cash and browsing history still no luck. What should be done to rectify this? --- ## [How to change date of birth](https://community.deriv.com/t/how-to-change-date-of-birth/46222)
**Author:** [@araneae-adelite-2](https://community.deriv.com/u/araneae-adelite-2)\ **Replies:** 5\ **Last updated:** [June 23, 2025, 3:40pm UTC](https://community.deriv.com/t/how-to-change-date-of-birth/46222 "2025-06-23T15:40:45Z")
Good Day, Please assist my date of birth is wrong so i cant verify my account. how do i change it? --- ## [verificación de cuenta](https://community.deriv.com/t/verificacion-de-cuenta/81828)
**Author:** [@bindery-agamids-2](https://community.deriv.com/u/bindery-agamids-2)\ **Replies:** 6\ **Last updated:** [June 18, 2025, 5:00pm UTC](https://community.deriv.com/t/verificacion-de-cuenta/81828 "2025-06-18T17:00:31Z")
Hola, he tratado de verificar mi domicilio ya 6 veces y todas me las han rechazado, solo me llegan correos en los cuales me dicen " su cuenta no ha podido ser verificada" pero en ningún momento mencionan el error, ya al … --- ## [Document failed](https://community.deriv.com/t/document-failed/86766)
**Author:** [@candies-airplot-2](https://community.deriv.com/u/candies-airplot-2)\ **Replies:** 5\ **Last updated:** [June 1, 2025, 1:02pm UTC](https://community.deriv.com/t/document-failed/86766 "2025-06-01T13:02:09Z")
Not happy with service from Deriv. 3rd time submitting a bank statement to verify my address, and they keep declining it, a bank statement thats clearly stating my name and address, so what is going on, really not happy. … --- ## [DURATION OF AN OPERATION](https://community.deriv.com/t/duration-of-an-operation/88179)
**Author:** [@bezetta-abjects-2](https://community.deriv.com/u/bezetta-abjects-2)\ **Replies:** 0\ **Last updated:** [May 28, 2025, 4:12am UTC](https://community.deriv.com/t/duration-of-an-operation/88179 "2025-05-28T04:12:47Z")
Some body knows if is possible change the duration of a operation while the bot is runnig?, i mean, set de duration of the operation as a variable. --- ## [Pending order implementation](https://community.deriv.com/t/pending-order-implementation/88128)
**Author:** [@bullies-abashed-4](https://community.deriv.com/u/bullies-abashed-4)\ **Replies:** 1\ **Last updated:** [May 6, 2025, 2:21pm UTC](https://community.deriv.com/t/pending-order-implementation/88128 "2025-05-06T14:21:29Z")
Hi everyone, since I use Deriv I’ve ever Wondered why are not been implemented pending orders yet. Would be a very useful way to handle our operations and strategies. I hope it’ll happen --- ## [why can't my bot load?](https://community.deriv.com/t/why-cant-my-bot-load/88042)
**Author:** [@bankers-aligned-2](https://community.deriv.com/u/bankers-aligned-2)\ **Replies:** 1\ **Last updated:** [April 1, 2025, 2:25pm UTC](https://community.deriv.com/t/why-cant-my-bot-load/88042 "2025-04-01T14:25:13Z")
\ real USD 1 1 tick digits … --- ## [mt5 stop loss not functioning](https://community.deriv.com/t/mt5-stop-loss-not-functioning/19165)
**Author:** [@cervids-abthain-2](https://community.deriv.com/u/cervids-abthain-2)\ **Replies:** 2\ **Last updated:** [March 14, 2025, 7:23pm UTC](https://community.deriv.com/t/mt5-stop-loss-not-functioning/19165 "2025-03-14T19:23:31Z")
hello. am entering trades in mt5 but the stop loss is not functioning… all the profit and capital is being taken away… what is the problem --- ## [Is it possible to upload and start a .xml bot through the API?](https://community.deriv.com/t/is-it-possible-to-upload-and-start-a-xml-bot-through-the-api/87978)
**Author:** [@chiefer-angarep-1](https://community.deriv.com/u/chiefer-angarep-1)\ **Replies:** 0\ **Last updated:** [March 7, 2025, 10:41pm UTC](https://community.deriv.com/t/is-it-possible-to-upload-and-start-a-xml-bot-through-the-api/87978 "2025-03-07T22:41:27Z")
Is it possible to upload and start a .xml bot through the API? --- ## [Verification not successful everytime](https://community.deriv.com/t/verification-not-successful-everytime/34499)
**Author:** [@astrose-absence-2](https://community.deriv.com/u/astrose-absence-2)\ **Replies:** 3\ **Last updated:** [February 12, 2025, 5:47pm UTC](https://community.deriv.com/t/verification-not-successful-everytime/34499 "2025-02-12T17:47:52Z")
Continuing the discussion from Verification trouble: Hi, I am having trouble with my verification, I uploaded every possible way of verification but still I am told to load other documents that I even dont know how and … --- ## [vps сервер](https://community.deriv.com/t/vps/5600)
**Author:** [@cerosin-accompt-2](https://community.deriv.com/u/cerosin-accompt-2)\ **Replies:** 0\ **Last updated:** [September 24, 2020, 1:05pm UTC](https://community.deriv.com/t/vps/5600 "2020-09-24T13:05:52Z")
я открыла у вас торговый счет , намного поработала ,слила. Я могу этот счет перевести на govps сервер --- ## [copy trading deriv](https://community.deriv.com/t/copy-trading-deriv/5982)
**Author:** [@anglice-achiest-2](https://community.deriv.com/u/anglice-achiest-2)\ **Replies:** 0\ **Last updated:** [March 17, 2021, 2:42pm UTC](https://community.deriv.com/t/copy-trading-deriv/5982 "2021-03-17T14:42:47Z")
buenos dias, es posible hacer copytrading? es decir conectar una cuenta secundaria a la mia principal para que cuando ejecute una orden se replique automaticamente en la secundaria --- ## [Trading view implementation](https://community.deriv.com/t/trading-view-implementation/87855)
**Author:** [@arizona-acarids-2](https://community.deriv.com/u/arizona-acarids-2)\ **Replies:** 0\ **Last updated:** [February 1, 2025, 2:36am UTC](https://community.deriv.com/t/trading-view-implementation/87855 "2025-02-01T02:36:54Z")
I suggest trading synthetics indices will be even better if the trading view implementation saves or keep the analyses as the other trading view or as MT5. this will lessen the time for analyzing market. --- ## [bot creation with python](https://community.deriv.com/t/bot-creation-with-python/46226)
**Author:** [@bustled-affaire-2](https://community.deriv.com/u/bustled-affaire-2)\ **Replies:** 9\ **Last updated:** [February 6, 2025, 6:38am UTC](https://community.deriv.com/t/bot-creation-with-python/46226 "2025-02-06T06:38:33Z")
hey guy I would love to build my bot using python is that possible? --- ## [Please help](https://community.deriv.com/t/please-help/87250)
**Author:** [@chancre-alatern-2](https://community.deriv.com/u/chancre-alatern-2)\ **Replies:** 5\ **Last updated:** [January 31, 2025, 3:58pm UTC](https://community.deriv.com/t/please-help/87250 "2025-01-31T15:58:25Z")
Hello Please I logged in successfully to the new server but now it’s says trading disabled. Account --- ## [Operar índices sintéticos en España con Deriv](https://community.deriv.com/t/operar-indices-sinteticos-en-espana-con-deriv/49995)
**Author:** [@bowsery-alaskan-1](https://community.deriv.com/u/bowsery-alaskan-1)\ **Replies:** 2\ **Last updated:** [January 24, 2025, 8:36pm UTC](https://community.deriv.com/t/operar-indices-sinteticos-en-espana-con-deriv/49995 "2025-01-24T20:36:55Z")
Se puede operar índices sintéticos en Deriv desde, España ? --- ## [Розділ каса заблокований](https://community.deriv.com/t/topic/87524)
**Author:** [@aftergo-acerbic-2](https://community.deriv.com/u/aftergo-acerbic-2)\ **Replies:** 12\ **Last updated:** [January 23, 2025, 10:03am UTC](https://community.deriv.com/t/topic/87524 "2025-01-23T10:03:41Z")
Доброго дня. Допоможіть розблокувати розділ каса . Я відправила всі документи які потрібні для перевірки адресу але вже 10 днів немає відповіді. Також в мене закрита можливість торгувати. В онлайн чат я писала декілька р… --- ## [Address Verification failed](https://community.deriv.com/t/address-verification-failed/87823)
**Author:** [@catalos-abashed-4](https://community.deriv.com/u/catalos-abashed-4)\ **Replies:** 1\ **Last updated:** [January 22, 2025, 3:51pm UTC](https://community.deriv.com/t/address-verification-failed/87823 "2025-01-22T15:51:53Z")
I am trying to get my Deriv account verified. For some reason, after the verification failed the first time, the submit button is disabled. I am trying to produce a valid document for verification and the platform is not… --- ## [Proof of Address keep Failing](https://community.deriv.com/t/proof-of-address-keep-failing/44714)
**Author:** [@ashkoko-aerotow-2](https://community.deriv.com/u/ashkoko-aerotow-2)\ **Replies:** 11\ **Last updated:** [January 22, 2025, 1:06pm UTC](https://community.deriv.com/t/proof-of-address-keep-failing/44714 "2025-01-22T13:06:49Z")
Problem with proof of address! My proof of address keep failing even though I attached required document (Bill) with address details. On the Bill are the same details as on my Deriv account. And the Bills is 1 month ol… [Previous page](https://community.deriv.com/c/faq/39.md) [Next page](https://community.deriv.com/c/faq/39.md?page=2)