# FAQ **URL:** https://community.deriv.com/c/faq/39.md?page=2 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 3 --- ## [VERIFICACIÓN DOMICILIO](https://community.deriv.com/t/verificacion-domicilio/81339)
**Author:** [@amanita-ahypnia-2](https://community.deriv.com/u/amanita-ahypnia-2)\ **Replies:** 13\ **Last updated:** [January 14, 2025, 9:24pm UTC](https://community.deriv.com/t/verificacion-domicilio/81339 "2025-01-14T21:24:20Z")
Hola buenas, tengo inconveniente en mi cuenta, hace unos días envié mi verificación de domilicio, me aparece enviado correctamente, y que espere de 1 a 3 días, pero ya ha pasado más de una semana. En mi correo me notifi… --- ## [RISE / FALL strategy, the bot is not reading correct, is not paying the win, there are some bug there](https://community.deriv.com/t/rise-fall-strategy-the-bot-is-not-reading-correct-is-not-paying-the-win-there-are-some-bug-there/87753)
**Author:** [@chakras-alfiona-2](https://community.deriv.com/u/chakras-alfiona-2)\ **Replies:** 1\ **Last updated:** [January 8, 2025, 7:10am UTC](https://community.deriv.com/t/rise-fall-strategy-the-bot-is-not-reading-correct-is-not-paying-the-win-there-are-some-bug-there/87753 "2025-01-08T07:10:12Z")
I was testing strategy RISE / FALL on DEMO ACCOUNT I lost over US$ 10.000 on Demo Account because the platform has some BUG. the SPOT is RISE and the platform readed as FALL, so instead to payout the win, the platform … --- ## [My cashier has been locked…Please can it be resolved](https://community.deriv.com/t/my-cashier-has-been-locked-please-can-it-be-resolved/87749)
**Author:** [@cereous-airless-2](https://community.deriv.com/u/cereous-airless-2)\ **Replies:** 1\ **Last updated:** [January 5, 2025, 12:49pm UTC](https://community.deriv.com/t/my-cashier-has-been-locked-please-can-it-be-resolved/87749 "2025-01-05T12:49:10Z")
My cashier has been locked…Please can it be resolved --- ## [Tax number when creating a real DERIV account](https://community.deriv.com/t/tax-number-when-creating-a-real-deriv-account/52619)
**Author:** [@cageyly-alcopop-1](https://community.deriv.com/u/cageyly-alcopop-1)\ **Replies:** 4\ **Last updated:** [January 4, 2025, 8:39pm UTC](https://community.deriv.com/t/tax-number-when-creating-a-real-deriv-account/52619 "2025-01-04T20:39:09Z")
I am currently a student studying in South Africa, I have spent a lot of time practicing on the demo account and even started writing EA’s for myself, as I am an IT student and have some understanding of coding. I am fi… --- ## [MT5 platform closing](https://community.deriv.com/t/mt5-platform-closing/87742)
**Author:** [@chutzpa-affreux-2](https://community.deriv.com/u/chutzpa-affreux-2)\ **Replies:** 1\ **Last updated:** [January 3, 2025, 10:08am UTC](https://community.deriv.com/t/mt5-platform-closing/87742 "2025-01-03T10:08:49Z")
Hi when i ever I log in to my deriv platform it keeps closing when i change from let say Vix75 to Vix 10. please assist --- ## [Cashier locked since aug 10](https://community.deriv.com/t/cashier-locked-since-aug-10/87706)
**Author:** [@balonea-alkamin-1](https://community.deriv.com/u/balonea-alkamin-1)\ **Replies:** 2\ **Last updated:** [December 19, 2024, 5:54pm UTC](https://community.deriv.com/t/cashier-locked-since-aug-10/87706 "2024-12-19T17:54:16Z")
Hi my cashier is locked since aug 2024, i was asked for thr proofs and affidevits , i provided then deriv support told me for mock interview in 15 days and its been 3 months they just replied due to unforseen circumstanc… --- ## [TRADING DISABLED ON SERVER](https://community.deriv.com/t/trading-disabled-on-server/87650)
**Author:** [@bonsela-adipsic-2](https://community.deriv.com/u/bonsela-adipsic-2)\ **Replies:** 3\ **Last updated:** [December 17, 2024, 7:22pm UTC](https://community.deriv.com/t/trading-disabled-on-server/87650 "2024-12-17T19:22:47Z")
I CAN ACCES MY ACCOUNT BUT GET THE TRADING DISABled MESSAGE --- ## [Account unblock](https://community.deriv.com/t/account-unblock/36424)
**Author:** [@arrimby-accuses-2](https://community.deriv.com/u/arrimby-accuses-2)\ **Replies:** 3\ **Last updated:** [December 17, 2024, 7:55am UTC](https://community.deriv.com/t/account-unblock/36424 "2024-12-17T07:55:02Z")
My cashier locked but request you cashier unblock --- ## [Problema con verificación de Domicilio](https://community.deriv.com/t/problema-con-verificacion-de-domicilio/87674)
**Author:** [@bespots-alerter-2](https://community.deriv.com/u/bespots-alerter-2)\ **Replies:** 3\ **Last updated:** [December 17, 2024, 7:50am UTC](https://community.deriv.com/t/problema-con-verificacion-de-domicilio/87674 "2024-12-17T07:50:07Z")
Buenas tardes, He tratado de subir el documento para la verificación de domicilio, sin embargo, lo subo pero no me activa el boton de guardar y enviar. Podrian por favor ayudarme, y no me manden al chat o whatsapp porqu… --- ## [Tengo mi cajero deriv bloqueado](https://community.deriv.com/t/tengo-mi-cajero-deriv-bloqueado/65966)
**Author:** [@annerre-aciform-2](https://community.deriv.com/u/annerre-aciform-2)\ **Replies:** 13\ **Last updated:** [December 10, 2024, 1:21am UTC](https://community.deriv.com/t/tengo-mi-cajero-deriv-bloqueado/65966 "2024-12-10T01:21:23Z")
Como desbloquear mi cajero --- ## [Problemas verificación domicilio](https://community.deriv.com/t/problemas-verificacion-domicilio/87662)
**Author:** [@cavally-alencon-2](https://community.deriv.com/u/cavally-alencon-2)\ **Replies:** 1\ **Last updated:** [December 5, 2024, 9:19am UTC](https://community.deriv.com/t/problemas-verificacion-domicilio/87662 "2024-12-05T09:19:02Z")
Hola, hace casi 2 semanas envié la documentación para verificación de domicilio y aún no tengo respuestas. Hablé con un agente que me dijo que en 24hs. iba a tener respuesta y siguieron pasando los días. Además generé un… --- ## [VERIFICATION TAKING TOO LONG](https://community.deriv.com/t/verification-taking-too-long/43624)
**Author:** [@bitters-adhibit-2](https://community.deriv.com/u/bitters-adhibit-2)\ **Replies:** 6\ **Last updated:** [November 14, 2024, 10:41am UTC](https://community.deriv.com/t/verification-taking-too-long/43624 "2024-11-14T10:41:40Z")
Hello. I submitted my documents for verification. I have not received any feedback for the past week, i cannot make any deposit at the moment --- ## [Hola comunidad, no me permite poner ordenes, las rechaza](https://community.deriv.com/t/hola-comunidad-no-me-permite-poner-ordenes-las-rechaza/60882)
**Author:** [@butyryl-afeared-2](https://community.deriv.com/u/butyryl-afeared-2)\ **Replies:** 1\ **Last updated:** [July 15, 2023, 2:05pm UTC](https://community.deriv.com/t/hola-comunidad-no-me-permite-poner-ordenes-las-rechaza/60882 "2023-07-15T14:05:18Z")
Hola, les agradezco si alguien me puede ayudar, estoy operando en Deriv con sinteticos, hace un tiempo, hasta el dia de ayer pude operar con normalidad, pero el dia de hoy me permite entrar a la cuenta y ver todo con nor… --- ## [No me permite poner ordenes ni de venta, ni de compra, las rechaza](https://community.deriv.com/t/no-me-permite-poner-ordenes-ni-de-venta-ni-de-compra-las-rechaza/60883)
**Author:** [@butyryl-afeared-2](https://community.deriv.com/u/butyryl-afeared-2)\ **Replies:** 1\ **Last updated:** [July 15, 2023, 2:06pm UTC](https://community.deriv.com/t/no-me-permite-poner-ordenes-ni-de-venta-ni-de-compra-las-rechaza/60883 "2023-07-15T14:06:54Z")
Hola, les agradezco si alguien me puede ayudar, estoy operando en Deriv con sinteticos, hace un tiempo, hasta el dia de ayer pude operar con normalidad, pero el dia de hoy me permite entrar a la cuenta y ver todo con nor… --- ## [Deleted \[No money\] on MT5](https://community.deriv.com/t/deleted-no-money-on-mt5/87539)
**Author:** [@achages-abashed-4](https://community.deriv.com/u/achages-abashed-4)\ **Replies:** 1\ **Last updated:** [October 29, 2024, 7:18pm UTC](https://community.deriv.com/t/deleted-no-money-on-mt5/87539 "2024-10-29T19:18:01Z")
I am placing trades on MT5 using 0.01 lot size, but everytime I get a message saying Deleted \[ No money\] but I have $50 USD in my account, what could be the issue --- ## [Can´t trade](https://community.deriv.com/t/can-t-trade/87517)
**Author:** [@amninia-abashed-4](https://community.deriv.com/u/amninia-abashed-4)\ **Replies:** 0\ **Last updated:** [October 19, 2024, 12:23am UTC](https://community.deriv.com/t/can-t-trade/87517 "2024-10-19T00:23:19Z")
I have a 10€ account, it´s small but i´m just starting. When i enter a trade with 0.001 lots it says i don´t have enough money, how can i solve this? Depositing more? --- ## [I want to verify my account](https://community.deriv.com/t/i-want-to-verify-my-account/27654)
**Author:** [@abetter-acreage-2](https://community.deriv.com/u/abetter-acreage-2)\ **Replies:** 3\ **Last updated:** [September 27, 2024, 7:54am UTC](https://community.deriv.com/t/i-want-to-verify-my-account/27654 "2024-09-27T07:54:10Z")
I want to verify my account --- ## [Email changing to an "existing" email](https://community.deriv.com/t/email-changing-to-an-existing-email/87440)
**Author:** [@belfast-alangin-2](https://community.deriv.com/u/belfast-alangin-2)\ **Replies:** 1\ **Last updated:** [September 24, 2024, 8:19pm UTC](https://community.deriv.com/t/email-changing-to-an-existing-email/87440 "2024-09-24T20:19:22Z")
I’ve been trying to change my email from lyricalb\*\* 4@gmail.com to squi \*\*ine@gmail.com but it keeps telling me that the account is in use even after closing an deleting it, kindly assist --- ## [Account currency](https://community.deriv.com/t/account-currency/12524)
**Author:** [@carices-aclinic-2](https://community.deriv.com/u/carices-aclinic-2)\ **Replies:** 5\ **Last updated:** [September 24, 2024, 7:35am UTC](https://community.deriv.com/t/account-currency/12524 "2024-09-24T07:35:54Z")
How do I change my account currency, kindly assist --- ## [Authanation account](https://community.deriv.com/t/authanation-account/687)
**Author:** [@airwash-accerse-2](https://community.deriv.com/u/airwash-accerse-2)\ **Replies:** 3\ **Last updated:** [September 24, 2024, 5:55am UTC](https://community.deriv.com/t/authanation-account/687 "2024-09-24T05:55:45Z")
how can i verify my account --- ## [Several Declined Withdrawals](https://community.deriv.com/t/several-declined-withdrawals/63107)
**Author:** [@alnoite-acrisia-2](https://community.deriv.com/u/alnoite-acrisia-2)\ **Replies:** 9\ **Last updated:** [September 19, 2024, 8:08am UTC](https://community.deriv.com/t/several-declined-withdrawals/63107 "2024-09-19T08:08:45Z")
For up to 2 days now, each time I place a withdrawal order, it is declined. I keep being referred to change to another payment option. And when I try another option, I’m again redirected to use the same payment method th… --- ## [Mt5 platform down](https://community.deriv.com/t/mt5-platform-down/87379)
**Author:** [@biscuit-abogado-2](https://community.deriv.com/u/biscuit-abogado-2)\ **Replies:** 1\ **Last updated:** [September 10, 2024, 9:36am UTC](https://community.deriv.com/t/mt5-platform-down/87379 "2024-09-10T09:36:57Z")
When will the current issue with Mt 5 be rectified --- ## [Verifikasi Akun CR905280](https://community.deriv.com/t/verifikasi-akun-cr905280/41974)
**Author:** [@besmuts-abraham-2](https://community.deriv.com/u/besmuts-abraham-2)\ **Replies:** 1\ **Last updated:** [December 23, 2022, 2:54pm UTC](https://community.deriv.com/t/verifikasi-akun-cr905280/41974 "2022-12-23T14:54:01Z")
saya ingin membuat akun baru MT5 tapi dikatakan ada error dan disuruh otentikasi, mohon dibantu. Akun CR905280 A/n Nyoman Budiana Mohon di proses verifikasi akun Agar bisa transaksi deposite --- ## [How do we add Deriv ctrader account as slave on local copier or cloud copier](https://community.deriv.com/t/how-do-we-add-deriv-ctrader-account-as-slave-on-local-copier-or-cloud-copier/87301)
**Author:** [@arsines-abietic-2](https://community.deriv.com/u/arsines-abietic-2)\ **Replies:** 2\ **Last updated:** [September 6, 2024, 5:01pm UTC](https://community.deriv.com/t/how-do-we-add-deriv-ctrader-account-as-slave-on-local-copier-or-cloud-copier/87301 "2024-09-06T17:01:40Z")
How does one connect mt5 with ctrader say I mostly trade on mt5 and want to copy trades to Ctrader on the local or cloud copiers. But when u wand to add Deriv ctrader account on authenticating account login it just says … --- ## [Reactivating Dormant deriv account](https://community.deriv.com/t/reactivating-dormant-deriv-account/43432)
**Author:** [@athumia-acknows-2](https://community.deriv.com/u/athumia-acknows-2)\ **Replies:** 12\ **Last updated:** [September 6, 2024, 3:42am UTC](https://community.deriv.com/t/reactivating-dormant-deriv-account/43432 "2024-09-06T03:42:22Z")
HI my account was deactivated due to inactivity i would like it reactivated --- ## [Creating Renko Custom Symbol](https://community.deriv.com/t/creating-renko-custom-symbol/87363)
**Author:** [@cleanup-agrippa-2](https://community.deriv.com/u/cleanup-agrippa-2)\ **Replies:** 1\ **Last updated:** [September 5, 2024, 10:05pm UTC](https://community.deriv.com/t/creating-renko-custom-symbol/87363 "2024-09-05T22:05:46Z")
Does the MetaTrader 5 platform on Deriv Market support the creation and usage of custom symbols, such as Renko symbols? Additionally, are there any restrictions or limitations from the broker that could prevent the initi… --- ## [Chashier](https://community.deriv.com/t/chashier/87328)
**Author:** [@acyclic-albania-2](https://community.deriv.com/u/acyclic-albania-2)\ **Replies:** 1\ **Last updated:** [August 24, 2024, 10:39pm UTC](https://community.deriv.com/t/chashier/87328 "2024-08-24T22:39:56Z")
About the FAQ Accounts category\[\* :smiley: \*\](About the FAQ Accounts category)cyclic-albania-2 --- ## [List of countries where Accumulators are available](https://community.deriv.com/t/list-of-countries-where-accumulators-are-available/87245)
**Author:** [@airiest-amharic-1](https://community.deriv.com/u/airiest-amharic-1)\ **Replies:** 2\ **Last updated:** [August 11, 2024, 2:57pm UTC](https://community.deriv.com/t/list-of-countries-where-accumulators-are-available/87245 "2024-08-11T14:57:27Z")
Dear Deriv Support and Community Do you have a list of countries where Accumulator Options are available? I’m from Poland and unfortunately these are not available to me, but I plan to travel to various countries outsid… --- ## [My account was closed,reason being document dd not meet the requirements,](https://community.deriv.com/t/my-account-was-closed-reason-being-document-dd-not-meet-the-requirements/82529)
**Author:** [@anthela-abought-2](https://community.deriv.com/u/anthela-abought-2)\ **Replies:** 19\ **Last updated:** [August 1, 2024, 4:12pm UTC](https://community.deriv.com/t/my-account-was-closed-reason-being-document-dd-not-meet-the-requirements/82529 "2024-08-01T16:12:35Z")
My account has been permanently disabled after my proof of address was rejected,how can it be reopened --- ## [Proof of address verification](https://community.deriv.com/t/proof-of-address-verification/39622)
**Author:** [@chimera-acroama-2](https://community.deriv.com/u/chimera-acroama-2)\ **Replies:** 6\ **Last updated:** [August 1, 2024, 4:15pm UTC](https://community.deriv.com/t/proof-of-address-verification/39622 "2024-08-01T16:15:49Z")
My proof address verification has failed but the deriv website doesn’t allow me to submit a new proof of address to verify and my account is restricted [Previous page](https://community.deriv.com/c/faq/39.md?page=1) [Next page](https://community.deriv.com/c/faq/39.md?page=3)