# FAQ **URL:** https://community.deriv.com/c/faq/39.md?page=3 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 4 --- ## [no puedo retirar ni depositar ya que la cuenta no existe](https://community.deriv.com/t/no-puedo-retirar-ni-depositar-ya-que-la-cuenta-no-existe/58627)
**Author:** [@cabaret-affrays-2](https://community.deriv.com/u/cabaret-affrays-2)\ **Replies:** 2\ **Last updated:** [July 30, 2024, 6:03pm UTC](https://community.deriv.com/t/no-puedo-retirar-ni-depositar-ya-que-la-cuenta-no-existe/58627 "2024-07-30T18:03:14Z")
hace tiempo trabajo con DERIV y cree una cuenta MT5 con la que he venido trabajando, anteriormente ya he hecho depositos y retiros de la cuenta sin problemas, hasta ahora… voy a hacer un deposito a la cuenta de MT5 y n… --- ## [True trading](https://community.deriv.com/t/true-trading/87211)
**Author:** [@adamant-amidols-1](https://community.deriv.com/u/adamant-amidols-1)\ **Replies:** 0\ **Last updated:** [July 29, 2024, 12:41am UTC](https://community.deriv.com/t/true-trading/87211 "2024-07-29T00:41:01Z")
BELIEVE ME IF YOU WANT TO MAKE MONEY LEGITIMATELY ONLINE​:rocket::moneybag:… :point\_right:t2:PAY THE PRICE… :white\_check\_mark: \*:point\_right:t2:REMOVE FEAR…\*:no\_entry\_sign: :point\_right: BE CONSISTENT… --- ## [reactivate the account](https://community.deriv.com/t/reactivate-the-account/3249)
**Author:** [@betoken-adactyl-1](https://community.deriv.com/u/betoken-adactyl-1)\ **Replies:** 3\ **Last updated:** [July 28, 2024, 6:52pm UTC](https://community.deriv.com/t/reactivate-the-account/3249 "2024-07-28T18:52:21Z")
I would like to reactivate my account, how I can do it? --- ## [Why Hedging is disabled in boom ans crash](https://community.deriv.com/t/why-hedging-is-disabled-in-boom-ans-crash/87206)
**Author:** [@adossee-adornos-2](https://community.deriv.com/u/adossee-adornos-2)\ **Replies:** 0\ **Last updated:** [July 28, 2024, 4:47am UTC](https://community.deriv.com/t/why-hedging-is-disabled-in-boom-ans-crash/87206 "2024-07-28T04:47:40Z")
Hello dear deriv users and members of this forum. I need to know why HEDGING is disabled in Boom and crash. I mean if i have 10 usd i used to open 1 lot 2 position on crash 500 1 lor margin is 10 usd now i want to open… --- ## [How do l change my personal details](https://community.deriv.com/t/how-do-l-change-my-personal-details/10751)
**Author:** [@animant-acknown-2](https://community.deriv.com/u/animant-acknown-2)\ **Replies:** 12\ **Last updated:** [July 22, 2024, 10:30am UTC](https://community.deriv.com/t/how-do-l-change-my-personal-details/10751 "2024-07-22T10:30:14Z")
I need help to change my date of birth --- ## [Can't login to my MT5 on PC](https://community.deriv.com/t/cant-login-to-my-mt5-on-pc/14273)
**Author:** [@adorant-abilene-2](https://community.deriv.com/u/adorant-abilene-2)\ **Replies:** 1\ **Last updated:** [July 20, 2024, 10:57am UTC](https://community.deriv.com/t/cant-login-to-my-mt5-on-pc/14273 "2024-07-20T10:57:54Z")
I just found out that I can’t login toy Mt5 on my computer. But it opens on my phone, what could be the issue? --- ## [Change currency](https://community.deriv.com/t/change-currency/63232)
**Author:** [@bucking-abaiser-4](https://community.deriv.com/u/bucking-abaiser-4)\ **Replies:** 2\ **Last updated:** [July 19, 2024, 12:50am UTC](https://community.deriv.com/t/change-currency/63232 "2024-07-19T00:50:02Z")
Hi Deriv Community, i need help with the change currency. I have deposited my account and Meta trader 5 with EUR, but i need change to USD. Please help. Thanks… --- ## [Deriv: Moved my Stop Loss](https://community.deriv.com/t/deriv-moved-my-stop-loss/87105)
**Author:** [@bankmen-abalone-4](https://community.deriv.com/u/bankmen-abalone-4)\ **Replies:** 2\ **Last updated:** [July 16, 2024, 10:04pm UTC](https://community.deriv.com/t/deriv-moved-my-stop-loss/87105 "2024-07-16T22:04:09Z")
Total Scam, not is every day but seem deriv plataform team choose their targets and move stop loss way more far. My strategy, always on triggers i put my stop loss between -20p / -30p around, how the hell it went this ti… --- ## [Where are Accumulator Options?](https://community.deriv.com/t/where-are-accumulator-options/87077)
**Author:** [@airiest-amharic-1](https://community.deriv.com/u/airiest-amharic-1)\ **Replies:** 5\ **Last updated:** [July 12, 2024, 6:06pm UTC](https://community.deriv.com/t/where-are-accumulator-options/87077 "2024-07-12T18:06:27Z")
Dear Deriv Support and Community Where are Accumulator Options? I watched a newly uploaded video https://youtu.be/8K21V4knruU on your YouTube channel, in which these Options are presented. I have opened a Deriv Trader p… --- ## [real account can't find](https://community.deriv.com/t/real-account-cant-find/38893)
**Author:** [@becking-advises-1](https://community.deriv.com/u/becking-advises-1)\ **Replies:** 2\ **Last updated:** [July 2, 2024, 10:58am UTC](https://community.deriv.com/t/real-account-cant-find/38893 "2024-07-02T10:58:42Z")
i came to deriv after 10 months but i could find my CR number and could move to real account…what am i do…please help me. --- ## [I can't access my real account](https://community.deriv.com/t/i-cant-access-my-real-account/33873)
**Author:** [@blatant-aerotow-1](https://community.deriv.com/u/blatant-aerotow-1)\ **Replies:** 5\ **Last updated:** [March 18, 2024, 4:14am UTC](https://community.deriv.com/t/i-cant-access-my-real-account/33873 "2024-03-18T04:14:08Z")
hello, I can’t create a real account, in short when I do it I am told that I have already created, how can I access this real account and deposit funds to trade? thank you --- ## [Kindly Activate my real account.](https://community.deriv.com/t/kindly-activate-my-real-account/49645)
**Author:** [@buckpot-affixed-2](https://community.deriv.com/u/buckpot-affixed-2)\ **Replies:** 4\ **Last updated:** [July 2, 2024, 10:56am UTC](https://community.deriv.com/t/kindly-activate-my-real-account/49645 "2024-07-02T10:56:12Z")
Hello, I joined Deriv last week, but I have problems switching from my demo account to the real one. The real one has 0.00 but when I switch and try to run the Bot, it does not prompt me that there are no funds, it picks… --- ## [Withdrawal mobey](https://community.deriv.com/t/withdrawal-mobey/87009)
**Author:** [@blesbok-acceder-2](https://community.deriv.com/u/blesbok-acceder-2)\ **Replies:** 1\ **Last updated:** [June 20, 2024, 8:18am UTC](https://community.deriv.com/t/withdrawal-mobey/87009 "2024-06-20T08:18:41Z")
I did a withdrawal dew days ago with LTC account..but its not reflecting in the app ..werey does the money go --- ## [HELP HELP HELP](https://community.deriv.com/t/help-help-help/86779)
**Author:** [@betakes-amazona-1](https://community.deriv.com/u/betakes-amazona-1)\ **Replies:** 1\ **Last updated:** [June 17, 2024, 7:39pm UTC](https://community.deriv.com/t/help-help-help/86779 "2024-06-17T19:39:58Z")
I lost my email address registered with you to a hacker. I can’t access my lost email. Contacting your support team daily about this. A support ticket is created daily but my issue is not resolved. First, when I created … --- ## [Changing my Litecoin into USD currency](https://community.deriv.com/t/changing-my-litecoin-into-usd-currency/42380)
**Author:** [@bichord-aeraria-2](https://community.deriv.com/u/bichord-aeraria-2)\ **Replies:** 3\ **Last updated:** [April 12, 2023, 2:57am UTC](https://community.deriv.com/t/changing-my-litecoin-into-usd-currency/42380 "2023-04-12T02:57:24Z")
I would like to convert the Litecoin in my account to USD so that I can trade. Please help me out --- ## [voucher](https://community.deriv.com/t/voucher/86904)
**Author:** [@asocial-ailurus-2](https://community.deriv.com/u/asocial-ailurus-2)\ **Replies:** 1\ **Last updated:** [May 27, 2024, 4:36pm UTC](https://community.deriv.com/t/voucher/86904 "2024-05-27T16:36:32Z")
how do I deposit with voucher --- ## [Incomplete information](https://community.deriv.com/t/incomplete-information/86812)
**Author:** [@asinego-aeriest-2](https://community.deriv.com/u/asinego-aeriest-2)\ **Replies:** 2\ **Last updated:** [May 25, 2024, 5:50pm UTC](https://community.deriv.com/t/incomplete-information/86812 "2024-05-25T17:50:35Z")
Help retrieve my deriv account --- ## [Minimum trade size on ETHUSD](https://community.deriv.com/t/minimum-trade-size-on-ethusd/86795)
**Author:** [@cleared-aarrghh-4](https://community.deriv.com/u/cleared-aarrghh-4)\ **Replies:** 1\ **Last updated:** [May 21, 2024, 12:33pm UTC](https://community.deriv.com/t/minimum-trade-size-on-ethusd/86795 "2024-05-21T12:33:48Z")
Hello, in demo account MT5 on ETHUSD in incorrect minimum trade size 0.1. Correct is 0.01. In real account is probably the same bug / error. Can you please repair it? --- ## [New customers](https://community.deriv.com/t/new-customers/70126)
**Author:** [@benison-almagra-1](https://community.deriv.com/u/benison-almagra-1)\ **Replies:** 4\ **Last updated:** [May 13, 2024, 2:24pm UTC](https://community.deriv.com/t/new-customers/70126 "2024-05-13T14:24:31Z")
Hello am new here.can someone help me how to trade please --- ## [DISPONIBILIDADE DE ALGUNS ATIVOS EM ALGUNS PAISES OU REGIÔES](https://community.deriv.com/t/disponibilidade-de-alguns-ativos-em-alguns-paises-ou-regioes/86731)
**Author:** [@animate-agoroth-2](https://community.deriv.com/u/animate-agoroth-2)\ **Replies:** 1\ **Last updated:** [April 29, 2024, 7:09pm UTC](https://community.deriv.com/t/disponibilidade-de-alguns-ativos-em-alguns-paises-ou-regioes/86731 "2024-04-29T19:09:28Z")
SAUDAÇÕES! Do universo de ativos negociados na Deriv alguns não estão disponíveis em alguns Países ou regiões. Por exemplo: Aqui em Mdrid, tentei operar o índice de volatilidade 100 (1s) que, pesquisando na plataforma w… --- ## [proof of address for students](https://community.deriv.com/t/proof-of-address-for-students/82359)
**Author:** [@basural-airglow-2](https://community.deriv.com/u/basural-airglow-2)\ **Replies:** 4\ **Last updated:** [March 15, 2024, 4:32pm UTC](https://community.deriv.com/t/proof-of-address-for-students/82359 "2024-03-15T16:32:27Z")
Deriv I am a foreign student in India. I am under government scholarship and i stay in the university hostel. So everything about my accommodation goes directly to school account from government. That means i don’t pay b… --- ## [Payment method](https://community.deriv.com/t/payment-method/82593)
**Author:** [@betoken-acquist-2](https://community.deriv.com/u/betoken-acquist-2)\ **Replies:** 1\ **Last updated:** [March 13, 2024, 12:31am UTC](https://community.deriv.com/t/payment-method/82593 "2024-03-13T00:31:46Z")
I recently deposited money from from deriv to another broker. I then sent profit back to deriv since deriv is lonked to my personal bank. I later withdrew from the broker and back to deriv. Now deriv doesn’t want me to … --- ## [impossibl to connect on my mt5 account](https://community.deriv.com/t/impossibl-to-connect-on-my-mt5-account/10694)
**Author:** [@attunes-abasers-2](https://community.deriv.com/u/attunes-abasers-2)\ **Replies:** 2\ **Last updated:** [February 28, 2024, 3:08am UTC](https://community.deriv.com/t/impossibl-to-connect-on-my-mt5-account/10694 "2024-02-28T03:08:22Z")
I can no longer connect to my mt5 to trade, I do not know why --- ## [Address verification from Russia](https://community.deriv.com/t/address-verification-from-russia/79358)
**Author:** [@boobery-aircrew-2](https://community.deriv.com/u/boobery-aircrew-2)\ **Replies:** 3\ **Last updated:** [February 19, 2024, 4:00pm UTC](https://community.deriv.com/t/address-verification-from-russia/79358 "2024-02-19T16:00:52Z")
Please take note that if you have submitted your documents we will take up to 3 working days to verify them. Is there anything else I can help you with? --- ## [Account address verification](https://community.deriv.com/t/account-address-verification/39299)
**Author:** [@calicos-acystia-2](https://community.deriv.com/u/calicos-acystia-2)\ **Replies:** 2\ **Last updated:** [February 19, 2024, 5:33am UTC](https://community.deriv.com/t/account-address-verification/39299 "2024-02-19T05:33:08Z")
How can I verify my address because it’s not opening it already shows verified, this has affected my trading --- ## [Verfiy account](https://community.deriv.com/t/verfiy-account/10361)
**Author:** [@banners-acetars-2](https://community.deriv.com/u/banners-acetars-2)\ **Replies:** 5\ **Last updated:** [February 18, 2024, 3:32am UTC](https://community.deriv.com/t/verfiy-account/10361 "2024-02-18T03:32:18Z")
Hello team , am increase my capital so verify my account --- ## [Reactivation](https://community.deriv.com/t/reactivation/3943)
**Author:** [@beylics-acystia-1](https://community.deriv.com/u/beylics-acystia-1)\ **Replies:** 5\ **Last updated:** [February 17, 2024, 2:30pm UTC](https://community.deriv.com/t/reactivation/3943 "2024-02-17T14:30:14Z")
Hi I accidentally deactivated my account is there any possibility for me to get it back --- ## [Wire transfer](https://community.deriv.com/t/wire-transfer/78717)
**Author:** [@babbool-airboat-2](https://community.deriv.com/u/babbool-airboat-2)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 5:46pm UTC](https://community.deriv.com/t/wire-transfer/78717 "2024-02-15T17:46:14Z")
Hello Deriv Community. Recently I transferred by first time on my account. How many time do I wait for deliver the money in order to start to operate? --- ## [Email change doesn't work](https://community.deriv.com/t/email-change-doesnt-work/71544)
**Author:** [@berried-acridly-2](https://community.deriv.com/u/berried-acridly-2)\ **Replies:** 1\ **Last updated:** [January 4, 2024, 7:41am UTC](https://community.deriv.com/t/email-change-doesnt-work/71544 "2024-01-04T07:41:46Z")
Everytime I try and change my email and I hit confirm, it won’t recognize new email --- ## [Dmt5 France](https://community.deriv.com/t/dmt5-france/71531)
**Author:** [@calcate-abalone-4](https://community.deriv.com/u/calcate-abalone-4)\ **Replies:** 1\ **Last updated:** [January 4, 2024, 7:20am UTC](https://community.deriv.com/t/dmt5-france/71531 "2024-01-04T07:20:06Z")
Bonjour quand Deriv dmt5 sera disponible en France ? [Previous page](https://community.deriv.com/c/faq/39.md?page=2) [Next page](https://community.deriv.com/c/faq/39.md?page=4)