# FAQ **URL:** https://community.deriv.com/c/faq/39.md?page=4 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 5 --- ## [Verification my account](https://community.deriv.com/t/verification-my-account/58466)
**Author:** [@albergo-afresca-2](https://community.deriv.com/u/albergo-afresca-2)\ **Replies:** 1\ **Last updated:** [June 10, 2023, 11:47am UTC](https://community.deriv.com/t/verification-my-account/58466 "2023-06-10T11:47:34Z")
Verification my account --- ## [Specification of instruments](https://community.deriv.com/t/specification-of-instruments/44830)
**Author:** [@cachexy-alastor-1](https://community.deriv.com/u/cachexy-alastor-1)\ **Replies:** 4\ **Last updated:** [December 20, 2023, 3:26pm UTC](https://community.deriv.com/t/specification-of-instruments/44830 "2023-12-20T15:26:42Z")
Hello Where I can find detailed information about Synthetic products? How it calculated? what included is these indicies, margin, max volume and other important info In platfrom i found only a tiny part of it Thanks --- ## [Having a problem with my account verification](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131)
**Author:** [@approof-achages-2](https://community.deriv.com/u/approof-achages-2)\ **Replies:** 10\ **Last updated:** [November 28, 2023, 1:37am UTC](https://community.deriv.com/t/having-a-problem-with-my-account-verification/9131 "2023-11-28T01:37:51Z")
Hi I sent bank statement with Stamp & Verified by Bank(FNB) actually here in south Africa we do printout Statements from the ATM. BUT they still want Stamp And signature --- ## [Deposit in my acount doesn´t appear](https://community.deriv.com/t/deposit-in-my-acount-doesn-t-appear/69137)
**Author:** [@chapels-agrippa-2](https://community.deriv.com/u/chapels-agrippa-2)\ **Replies:** 3\ **Last updated:** [November 27, 2023, 7:06am UTC](https://community.deriv.com/t/deposit-in-my-acount-doesn-t-appear/69137 "2023-11-27T07:06:05Z")
Good morning, just to ask with the experience you have. How long does it take for a bank transfer to be credited as a deposit in the system? I made a bank transfer that has already been deducted from my account, but it… --- ## [Unable to login to demo on MT5](https://community.deriv.com/t/unable-to-login-to-demo-on-mt5/70029)
**Author:** [@bilging-aedilic-2](https://community.deriv.com/u/bilging-aedilic-2)\ **Replies:** 1\ **Last updated:** [November 20, 2023, 10:52am UTC](https://community.deriv.com/t/unable-to-login-to-demo-on-mt5/70029 "2023-11-20T10:52:28Z")
Please assist as I am unable to login to my demo account on MT5. I have changed my password but is still unable to sign in. --- ## [Address verify](https://community.deriv.com/t/address-verify/46708)
**Author:** [@argalis-affable-2](https://community.deriv.com/u/argalis-affable-2)\ **Replies:** 3\ **Last updated:** [October 31, 2023, 1:08am UTC](https://community.deriv.com/t/address-verify/46708 "2023-10-31T01:08:58Z")
Driver silence photo Identity card photo Pdf file (Government letter with address). I send 3 time. But why it not confirmed? --- ## [Verify address](https://community.deriv.com/t/verify-address/65336)
**Author:** [@bunters-agnized-2](https://community.deriv.com/u/bunters-agnized-2)\ **Replies:** 1\ **Last updated:** [October 21, 2023, 12:41pm UTC](https://community.deriv.com/t/verify-address/65336 "2023-10-21T12:41:59Z")
Please help me deriv for address verify --- ## [Address verify my account](https://community.deriv.com/t/address-verify-my-account/65157)
**Author:** [@bunters-agnized-2](https://community.deriv.com/u/bunters-agnized-2)\ **Replies:** 1\ **Last updated:** [October 21, 2023, 12:40pm UTC](https://community.deriv.com/t/address-verify-my-account/65157 "2023-10-21T12:40:33Z")
I received the following notification almost 2 days ago ago : “Your address and identity are pending wait for 1-3 days I am still waiting without any feedback. The processing time for this verification is very long. W… --- ## [Business & Company Accounts](https://community.deriv.com/t/business-company-accounts/65139)
**Author:** [@bedgoer-addedly-2](https://community.deriv.com/u/bedgoer-addedly-2)\ **Replies:** 1\ **Last updated:** [October 21, 2023, 12:21pm UTC](https://community.deriv.com/t/business-company-accounts/65139 "2023-10-21T12:21:46Z")
I want to know how to register an account for our business/company with Deriv? --- ## [venda de contrato](https://community.deriv.com/t/venda-de-contrato/64586)
**Author:** [@bitless-accusor-2](https://community.deriv.com/u/bitless-accusor-2)\ **Replies:** 1\ **Last updated:** [October 18, 2023, 5:55pm UTC](https://community.deriv.com/t/venda-de-contrato/64586 "2023-10-18T17:55:25Z")
venda de contrato funciona em quais ativos? --- ## [How to Renew our Proff of Identity?](https://community.deriv.com/t/how-to-renew-our-proff-of-identity/2115)
**Author:** [@anconas-abluent-2](https://community.deriv.com/u/anconas-abluent-2)\ **Replies:** 2\ **Last updated:** [August 14, 2020, 8:53am UTC](https://community.deriv.com/t/how-to-renew-our-proff-of-identity/2115 "2020-08-14T08:53:07Z")
I received a notification on my Binary / Deriv application that I have to renew my account identity document which has expired. I have sent proof of my identity via email I sent to support@binary.com and support@deriv.co… --- ## [Stuck on verification p2p page](https://community.deriv.com/t/stuck-on-verification-p2p-page/19853)
**Author:** [@belayed-acetate-2](https://community.deriv.com/u/belayed-acetate-2)\ **Replies:** 4\ **Last updated:** [July 30, 2023, 5:39am UTC](https://community.deriv.com/t/stuck-on-verification-p2p-page/19853 "2023-07-30T05:39:54Z")
I am stuck on the “Please register with us! To use DP2P, you need to choose a display name (a nickname) and verify your identity.” Page I can’t seem to be able to register even after being verified and anytime i click o… --- ## [I have a problem for you to receive the amount in trc20 usdt network and I'm afraid](https://community.deriv.com/t/i-have-a-problem-for-you-to-receive-the-amount-in-trc20-usdt-network-and-im-afraid/61249)
**Author:** [@airbeds-affront-2](https://community.deriv.com/u/airbeds-affront-2)\ **Replies:** 1\ **Last updated:** [July 24, 2023, 1:17pm UTC](https://community.deriv.com/t/i-have-a-problem-for-you-to-receive-the-amount-in-trc20-usdt-network-and-im-afraid/61249 "2023-07-24T13:17:16Z")
I have a problem for you to receive the amount in trc20 usdt network and I’m afraid --- ## [What is rate limit and how to change it?](https://community.deriv.com/t/what-is-rate-limit-and-how-to-change-it/60039)
**Author:** [@brichen-abrades-2](https://community.deriv.com/u/brichen-abrades-2)\ **Replies:** 3\ **Last updated:** [July 17, 2023, 4:13am UTC](https://community.deriv.com/t/what-is-rate-limit-and-how-to-change-it/60039 "2023-07-17T04:13:14Z")
Hello supporters, When my bot is running, I usually hit the error message “You have reached rate limit of proposal open contract”. What its meaning and how to fix it? Thank you. Bui --- ## [Password Reset](https://community.deriv.com/t/password-reset/5333)
**Author:** [@bemuddy-abrasax-2](https://community.deriv.com/u/bemuddy-abrasax-2)\ **Replies:** 4\ **Last updated:** [July 9, 2023, 5:42am UTC](https://community.deriv.com/t/password-reset/5333 "2023-07-09T05:42:33Z")
Good day i’m having trouble with reseting my DMT5 passwords for my trading plartforms the link i get in my email address just keeps on loading its been weeks trying now.anyone who knows what could be the problem please h… --- ## [Reactivate my deriv account](https://community.deriv.com/t/reactivate-my-deriv-account/19141)
**Author:** [@camogie-aeriest-1](https://community.deriv.com/u/camogie-aeriest-1)\ **Replies:** 3\ **Last updated:** [July 1, 2023, 6:45pm UTC](https://community.deriv.com/t/reactivate-my-deriv-account/19141 "2023-07-01T18:45:17Z")
Ima account have been deactivated due to inactivity .kindly reactivate pls --- ## [Commitment to commitment that's it only](https://community.deriv.com/t/commitment-to-commitment-thats-it-only/59945)
**Author:** [@canopid-algetic-1](https://community.deriv.com/u/canopid-algetic-1)\ **Replies:** 1\ **Last updated:** [June 30, 2023, 4:04am UTC](https://community.deriv.com/t/commitment-to-commitment-thats-it-only/59945 "2023-06-30T04:04:10Z")
Commitment to commitment that’s it, you believe me and I am believe you --- ## [Step by step trading on MT5 Demo platform for beginners](https://community.deriv.com/t/step-by-step-trading-on-mt5-demo-platform-for-beginners/59476)
**Author:** [@affaite-agaroid-2](https://community.deriv.com/u/affaite-agaroid-2)\ **Replies:** 4\ **Last updated:** [June 23, 2023, 5:16pm UTC](https://community.deriv.com/t/step-by-step-trading-on-mt5-demo-platform-for-beginners/59476 "2023-06-23T17:16:29Z")
Hello can u please direct me to the latest & right video that show tutorial-step by step trading on MT5 Demo platform. The ones i see on YouTube programmes & guide on Derivblog differs in features/placement from actual D… --- ## [Forgotten password](https://community.deriv.com/t/forgotten-password/2832)
**Author:** [@charger-acclaim-2](https://community.deriv.com/u/charger-acclaim-2)\ **Replies:** 2\ **Last updated:** [June 22, 2023, 5:17am UTC](https://community.deriv.com/t/forgotten-password/2832 "2023-06-22T05:17:40Z")
I forgot my password --- ## [Balance issue](https://community.deriv.com/t/balance-issue/59125)
**Author:** [@burnish-alerces-1](https://community.deriv.com/u/burnish-alerces-1)\ **Replies:** 1\ **Last updated:** [June 19, 2023, 1:09pm UTC](https://community.deriv.com/t/balance-issue/59125 "2023-06-19T13:09:50Z")
I deposited $15 into my account ,after that i did not make any transfers to trade but after a few days when i logged my account balance was 0.00 --- ## [Why can't I see my mt5 account again that I'm using to trade](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756)
**Author:** [@broking-affined-2](https://community.deriv.com/u/broking-affined-2)\ **Replies:** 3\ **Last updated:** [June 18, 2023, 3:29am UTC](https://community.deriv.com/t/why-cant-i-see-my-mt5-account-again-that-im-using-to-trade/48756 "2023-06-18T03:29:22Z")
When ever I login to my normal dollar account, when I get to my mt5 account it’s either it does not load up or I can no longer see it and there money in the account. What’s happening --- ## [Proof of identity](https://community.deriv.com/t/proof-of-identity/17730)
**Author:** [@borshch-acknows-2](https://community.deriv.com/u/borshch-acknows-2)\ **Replies:** 12\ **Last updated:** [June 7, 2023, 2:23am UTC](https://community.deriv.com/t/proof-of-identity/17730 "2023-06-07T02:23:08Z")
Last week i sent these documents to verify my Deriv Account to support@binary.com national ID card (for Personal identity verification) Bank Statement (for address verification) 3.Myself (selfie) holding your ID docum… --- ## [affliate](https://community.deriv.com/t/affliate/32958)
**Author:** [@churled-acantha-2](https://community.deriv.com/u/churled-acantha-2)\ **Replies:** 7\ **Last updated:** [June 6, 2023, 2:46am UTC](https://community.deriv.com/t/affliate/32958 "2023-06-06T02:46:38Z")
guys as a new affliate help me estimate my commission if my client deposits 10$ then i earn 1.5 commission turn over what is my commission in dollars according to deriv --- ## [Can't login into my account](https://community.deriv.com/t/cant-login-into-my-account/46239)
**Author:** [@belanda-abluent-2](https://community.deriv.com/u/belanda-abluent-2)\ **Replies:** 5\ **Last updated:** [May 29, 2023, 4:32am UTC](https://community.deriv.com/t/cant-login-into-my-account/46239 "2023-05-29T04:32:48Z")
Can’t login into my account, please help. Thanks --- ## [i dont get acess my account!](https://community.deriv.com/t/i-dont-get-acess-my-account/57247)
**Author:** [@acylate-advents-2](https://community.deriv.com/u/acylate-advents-2)\ **Replies:** 1\ **Last updated:** [May 25, 2023, 3:49am UTC](https://community.deriv.com/t/i-dont-get-acess-my-account/57247 "2023-05-25T03:49:38Z")
i dont get acess my account! --- ## [deactivate wallet account](https://community.deriv.com/t/deactivate-wallet-account/25272)
**Author:** [@chromos-actinal-2](https://community.deriv.com/u/chromos-actinal-2)\ **Replies:** 4\ **Last updated:** [May 23, 2023, 1:57am UTC](https://community.deriv.com/t/deactivate-wallet-account/25272 "2023-05-23T01:57:53Z")
i want to delete my USDT wallet account. --- ## [Password change](https://community.deriv.com/t/password-change/39576)
**Author:** [@armings-acetify-2](https://community.deriv.com/u/armings-acetify-2)\ **Replies:** 1\ **Last updated:** [November 17, 2022, 7:16pm UTC](https://community.deriv.com/t/password-change/39576 "2022-11-17T19:16:58Z")
How can I change my deriv MetaTrader 5 password --- ## [Cut of f (blocked cashier)](https://community.deriv.com/t/cut-of-f-blocked-cashier/56610)
**Author:** [@bodgery-abrader-2](https://community.deriv.com/u/bodgery-abrader-2)\ **Replies:** 1\ **Last updated:** [May 18, 2023, 3:49am UTC](https://community.deriv.com/t/cut-of-f-blocked-cashier/56610 "2023-05-18T03:49:22Z")
My cashier is blocked and am required to produce a estatement for a virtual card which i tried using but did not go through (Unsuccessful). Customer support keeps sending me left right and center. I told them if the tran… --- ## [Difficulty in making withdrawal](https://community.deriv.com/t/difficulty-in-making-withdrawal/56424)
**Author:** [@abiuret-aerobes-2](https://community.deriv.com/u/abiuret-aerobes-2)\ **Replies:** 1\ **Last updated:** [May 16, 2023, 11:10am UTC](https://community.deriv.com/t/difficulty-in-making-withdrawal/56424 "2023-05-16T11:10:51Z")
Hello am finding it so difficult to withdraw my money its not showing me th input field to put the amount i want to withdraw and also the live chat option is not working for me to complain --- ## [My DMT5 is no longer working](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634)
**Author:** [@alluded-abulias-2](https://community.deriv.com/u/alluded-abulias-2)\ **Replies:** 3\ **Last updated:** [May 15, 2023, 8:48am UTC](https://community.deriv.com/t/my-dmt5-is-no-longer-working/5634 "2023-05-15T08:48:43Z")
My DMT5 is no longer working [Previous page](https://community.deriv.com/c/faq/39.md?page=3) [Next page](https://community.deriv.com/c/faq/39.md?page=5)