# FAQ **URL:** https://community.deriv.com/c/faq/39.md?page=5 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 6 --- ## [Hello I havé been unable to login on to my live account on meta5 it keeps showing me demo account Instead of live account](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842)
**Author:** [@banians-adjourn-2](https://community.deriv.com/u/banians-adjourn-2)\ **Replies:** 5\ **Last updated:** [May 12, 2023, 11:46am UTC](https://community.deriv.com/t/hello-i-have-been-unable-to-login-on-to-my-live-account-on-meta5-it-keeps-showing-me-demo-account-instead-of-live-account/47842 "2023-05-12T11:46:34Z")
I don’t how to go about it my meta5 app keep showing me demo account Instead of deriv-live server --- ## [Verification for my profile](https://community.deriv.com/t/verification-for-my-profile/19310)
**Author:** [@bashing-abietic-2](https://community.deriv.com/u/bashing-abietic-2)\ **Replies:** 26\ **Last updated:** [May 11, 2023, 6:24am UTC](https://community.deriv.com/t/verification-for-my-profile/19310 "2023-05-11T06:24:12Z")
I can’t upload my documents to verify my account, I can’t access the verification option is omitted, help!!! --- ## [Payout limits](https://community.deriv.com/t/payout-limits/53988)
**Author:** [@Eugene](https://community.deriv.com/u/Eugene)\ **Replies:** 5\ **Last updated:** [May 2, 2023, 3:32pm UTC](https://community.deriv.com/t/payout-limits/53988 "2023-05-02T15:32:05Z")
Hello, dear Deriv, I recently registered on your platform and tried trading digital options. I liked everything about it and I might switch to your platform completely. But I have a question. On the demo account, the pay… --- ## [proof of adress and identify](https://community.deriv.com/t/proof-of-adress-and-identify/48914)
**Author:** [@begazes-adoxies-2](https://community.deriv.com/u/begazes-adoxies-2)\ **Replies:** 6\ **Last updated:** [April 11, 2023, 4:12am UTC](https://community.deriv.com/t/proof-of-adress-and-identify/48914 "2023-04-11T04:12:45Z")
Hello I sent my proofs of adress and identify last week on 3th of march. It is already 3 days today, but it is still on review, so when will i verified? --- ## [Password](https://community.deriv.com/t/password/39398)
**Author:** [@awaited-adeuism-2](https://community.deriv.com/u/awaited-adeuism-2)\ **Replies:** 1\ **Last updated:** [November 15, 2022, 8:04am UTC](https://community.deriv.com/t/password/39398 "2022-11-15T08:04:10Z")
I cannot remember my MT5 account number and password. Advice me --- ## [I want to withdraw up to $5000](https://community.deriv.com/t/i-want-to-withdraw-up-to-5000/51749)
**Author:** [@awnlike-affixed-2](https://community.deriv.com/u/awnlike-affixed-2)\ **Replies:** 1\ **Last updated:** [April 4, 2023, 4:23am UTC](https://community.deriv.com/t/i-want-to-withdraw-up-to-5000/51749 "2023-04-04T04:23:18Z")
I want to withdraw up to $5000 --- ## [My verification abandoned](https://community.deriv.com/t/my-verification-abandoned/33076)
**Author:** [@bonkers-acantha-2](https://community.deriv.com/u/bonkers-acantha-2)\ **Replies:** 3\ **Last updated:** [March 29, 2023, 6:34pm UTC](https://community.deriv.com/t/my-verification-abandoned/33076 "2023-03-29T18:34:08Z")
How can you guys, ignore my account verification when you said it will be resolted in 2 to three days now is over 3 weeks with your answering machine in your chat is making things worst. Pls get me out of this mess for o… --- ## [Prove of address](https://community.deriv.com/t/prove-of-address/50585)
**Author:** [@carcake-adjudge-2](https://community.deriv.com/u/carcake-adjudge-2)\ **Replies:** 3\ **Last updated:** [March 28, 2023, 2:16am UTC](https://community.deriv.com/t/prove-of-address/50585 "2023-03-28T02:16:50Z")
Please kindly help me with verifying my prove address it’s been two months --- ## [You've reached the limit for uploading your documents. What's is this](https://community.deriv.com/t/youve-reached-the-limit-for-uploading-your-documents-whats-is-this/8109)
**Author:** [@boregat-achylia-2](https://community.deriv.com/u/boregat-achylia-2)\ **Replies:** 8\ **Last updated:** [March 23, 2023, 8:46pm UTC](https://community.deriv.com/t/youve-reached-the-limit-for-uploading-your-documents-whats-is-this/8109 "2023-03-23T20:46:30Z")
How do i verify my proof of identity? --- ## [Account verification process](https://community.deriv.com/t/account-verification-process/13944)
**Author:** [@bialies-achroma-2](https://community.deriv.com/u/bialies-achroma-2)\ **Replies:** 6\ **Last updated:** [March 22, 2023, 3:57pm UTC](https://community.deriv.com/t/account-verification-process/13944 "2023-03-22T15:57:39Z")
I was told my proof of identity wasn’t accept due to the I’d card that I used and it’s baffling me cus I use national identity number slip if Nigeria (nin) it serves as our national ID card please help me --- ## [address](https://community.deriv.com/t/address/50444)
**Author:** [@almudes-affoord-2](https://community.deriv.com/u/almudes-affoord-2)\ **Replies:** 1\ **Last updated:** [March 21, 2023, 4:46pm UTC](https://community.deriv.com/t/address/50444 "2023-03-21T16:46:06Z")
where do i send my proof of address --- ## [Account closing in UK?????](https://community.deriv.com/t/account-closing-in-uk/28865)
**Author:** [@beebalm-abacist-4](https://community.deriv.com/u/beebalm-abacist-4)\ **Replies:** 2\ **Last updated:** [March 20, 2023, 3:24am UTC](https://community.deriv.com/t/account-closing-in-uk/28865 "2023-03-20T03:24:05Z")
I got an email from Deriv saying i won\`t be able to trade in the UK, i know gaming account is closing but does it mean CFD also??? --- ## [Money disappeared from account](https://community.deriv.com/t/money-disappeared-from-account/50219)
**Author:** [@anemony-aediles-2](https://community.deriv.com/u/anemony-aediles-2)\ **Replies:** 3\ **Last updated:** [March 20, 2023, 3:23am UTC](https://community.deriv.com/t/money-disappeared-from-account/50219 "2023-03-20T03:23:08Z")
Please help.. I woke up only to find out that there was no money in my account. The MT5 is saying its not available. How can my issue be solved…$13 just disappeared --- ## [my real account on deriv website showing balance 00](https://community.deriv.com/t/my-real-account-on-deriv-website-showing-balance-00/49842)
**Author:** [@aladdin-additum-2](https://community.deriv.com/u/aladdin-additum-2)\ **Replies:** 1\ **Last updated:** [March 15, 2023, 12:50pm UTC](https://community.deriv.com/t/my-real-account-on-deriv-website-showing-balance-00/49842 "2023-03-15T12:50:53Z")
why my real account on deriv website is showing account balance 00 when i have $9 in it?? its showing unavailable but on mt5 trading platform account balance is $9 --- ## [I lost my email ,is it possible to change email address](https://community.deriv.com/t/i-lost-my-email-is-it-possible-to-change-email-address/16990)
**Author:** [@boulles-accoyld-2](https://community.deriv.com/u/boulles-accoyld-2)\ **Replies:** 1\ **Last updated:** [March 12, 2023, 5:53am UTC](https://community.deriv.com/t/i-lost-my-email-is-it-possible-to-change-email-address/16990 "2023-03-12T05:53:16Z")
Lost my email is it possible to change --- ## [ACCOUNT ISSUES](https://community.deriv.com/t/account-issues/3315)
**Author:** [@altilik-abaculi-3](https://community.deriv.com/u/altilik-abaculi-3)\ **Replies:** 2\ **Last updated:** [March 12, 2023, 2:31am UTC](https://community.deriv.com/t/account-issues/3315 "2023-03-12T02:31:01Z")
Hello there, l am currently trying to log into my Deriv account but am receiving a message saying “Real money accounts are currently unavailable”. When will this issue be fixed as am not even able to access my Demo acc… --- ## [I can't receive link verification link](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207)
**Author:** [@anoraks-adverts-2](https://community.deriv.com/u/anoraks-adverts-2)\ **Replies:** 3\ **Last updated:** [March 10, 2023, 4:43pm UTC](https://community.deriv.com/t/i-cant-receive-link-verification-link/49207 "2023-03-10T16:43:12Z")
I wanted to withdraw, but there was no verification link in my email. I event tried to change my email but nothing --- ## [Account Verification goes wrong](https://community.deriv.com/t/account-verification-goes-wrong/19522)
**Author:** [@bechase-acridyl-2](https://community.deriv.com/u/bechase-acridyl-2)\ **Replies:** 4\ **Last updated:** [March 9, 2023, 6:10am UTC](https://community.deriv.com/t/account-verification-goes-wrong/19522 "2023-03-09T06:10:03Z")
Doesn’t want me to verify my account. What can I do.? --- ## [Deriv Account Tether OMNI](https://community.deriv.com/t/deriv-account-tether-omni/49130)
**Author:** [@catcher-affirms-2](https://community.deriv.com/u/catcher-affirms-2)\ **Replies:** 3\ **Last updated:** [March 8, 2023, 6:54pm UTC](https://community.deriv.com/t/deriv-account-tether-omni/49130 "2023-03-08T18:54:11Z")
I opened by mistake a Tether OMNI account, when i only needed the Tether ERC20, how can i delete only the Tether OMNI acccount? --- ## [bank statemet NOT accepting](https://community.deriv.com/t/bank-statemet-not-accepting/49103)
**Author:** [@bucksom-affines-2](https://community.deriv.com/u/bucksom-affines-2)\ **Replies:** 1\ **Last updated:** [March 8, 2023, 5:33pm UTC](https://community.deriv.com/t/bank-statemet-not-accepting/49103 "2023-03-08T17:33:41Z")
Sir, My name is K BALAJI PRASAD. I have submitted BANK STATEMENT but it is NOT accepting for address proof. Please help me to verify. Thanking you --- ## [residentes en españa](https://community.deriv.com/t/residentes-en-espana/5416)
**Author:** [@changan-abacate-4](https://community.deriv.com/u/changan-abacate-4)\ **Replies:** 1\ **Last updated:** [March 8, 2023, 11:21am UTC](https://community.deriv.com/t/residentes-en-espana/5416 "2023-03-08T11:21:17Z")
permiten a los europeos trabajar con indices sinteticos? si lo permiten cual seria el procedimiento, pasos a seguir? --- ## [Mt5 log in trouble](https://community.deriv.com/t/mt5-log-in-trouble/42211)
**Author:** [@caffeol-advisor-2](https://community.deriv.com/u/caffeol-advisor-2)\ **Replies:** 3\ **Last updated:** [February 28, 2023, 5:31am UTC](https://community.deriv.com/t/mt5-log-in-trouble/42211 "2023-02-28T05:31:32Z")
Mt5 log in trouble, i cant log in to my account on mt5 desktop vversion, my acc details are correct. pliz help out… --- ## [Reactivating my account !](https://community.deriv.com/t/reactivating-my-account/22306)
**Author:** [@blewits-acaroid-2](https://community.deriv.com/u/blewits-acaroid-2)\ **Replies:** 19\ **Last updated:** [February 28, 2023, 5:23am UTC](https://community.deriv.com/t/reactivating-my-account/22306 "2023-02-28T05:23:45Z")
Hello I would like to ask for assistance on Reactivating my current Deriv account please Thank you --- ## [Log in id](https://community.deriv.com/t/log-in-id/20021)
**Author:** [@betroth-acronyc-2](https://community.deriv.com/u/betroth-acronyc-2)\ **Replies:** 6\ **Last updated:** [February 28, 2023, 5:20am UTC](https://community.deriv.com/t/log-in-id/20021 "2023-02-28T05:20:45Z")
I have deposited on the account, but I have receive my log in id, what must I do account number CR 2961566 --- ## [Activation du compte](https://community.deriv.com/t/activation-du-compte/48158)
**Author:** [@calpacs-abactor-4](https://community.deriv.com/u/calpacs-abactor-4)\ **Replies:** 1\ **Last updated:** [February 27, 2023, 2:33pm UTC](https://community.deriv.com/t/activation-du-compte/48158 "2023-02-27T14:33:09Z")
Bonjour !! Moi c’est jean Degladestone Ebambi Ombilol-lokix, de nationalité congolaise, j’habite au 11 rue Hector berlioz, Besançon 25000, France. Téléphone +33745724080. jeanebambi8@gmail.com J’ai vérifié mon compte… --- ## [Login](https://community.deriv.com/t/login/5633)
**Author:** [@carcels-accidia-2](https://community.deriv.com/u/carcels-accidia-2)\ **Replies:** 6\ **Last updated:** [February 26, 2023, 7:07am UTC](https://community.deriv.com/t/login/5633 "2023-02-26T07:07:57Z")
Hi I just opened a account in binarynco & it doesn’t want to login to mt5 What should I do Please help! --- ## [My money been frozen](https://community.deriv.com/t/my-money-been-frozen/35614)
**Author:** [@acapnia-adonist-2](https://community.deriv.com/u/acapnia-adonist-2)\ **Replies:** 4\ **Last updated:** [February 22, 2023, 11:43pm UTC](https://community.deriv.com/t/my-money-been-frozen/35614 "2023-02-22T23:43:10Z")
I unable to withdraw the money from the trading account to bank account due to the funds been frozen. I want the money be transfer to the bank account or my CR account --- ## [Verifikation](https://community.deriv.com/t/verifikation/32688)
**Author:** [@autopen-abactor-4](https://community.deriv.com/u/autopen-abactor-4)\ **Replies:** 3\ **Last updated:** [February 16, 2023, 7:56am UTC](https://community.deriv.com/t/verifikation/32688 "2023-02-16T07:56:16Z")
Hi. I set up an account 4 days ago, I still can’t open a real account. Why --- ## [How can I change my address?](https://community.deriv.com/t/how-can-i-change-my-address/46888)
**Author:** [@boilers-adcraft-2](https://community.deriv.com/u/boilers-adcraft-2)\ **Replies:** 3\ **Last updated:** [February 15, 2023, 10:59am UTC](https://community.deriv.com/t/how-can-i-change-my-address/46888 "2023-02-15T10:59:08Z")
It won’t let me from the profile. and it is that it does not let me verify because the address has a tilde and I have not been able to change it. Can somebody help me? Thank you --- ## [Change home addess](https://community.deriv.com/t/change-home-addess/44265)
**Author:** [@averral-admixes-2](https://community.deriv.com/u/averral-admixes-2)\ **Replies:** 5\ **Last updated:** [February 13, 2023, 11:04am UTC](https://community.deriv.com/t/change-home-addess/44265 "2023-02-13T11:04:35Z")
Hello I am unable to change my home address before submitting my proof of residence. It has not been verified before. Could anyone guide me please. [Previous page](https://community.deriv.com/c/faq/39.md?page=4) [Next page](https://community.deriv.com/c/faq/39.md?page=6)