# FAQ **URL:** https://community.deriv.com/c/faq/39.md?page=7 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 8 --- ## [Derived Account](https://community.deriv.com/t/derived-account/44217)
**Author:** [@careers-aerobic-2](https://community.deriv.com/u/careers-aerobic-2)\ **Replies:** 1\ **Last updated:** [January 20, 2023, 9:26am UTC](https://community.deriv.com/t/derived-account/44217 "2023-01-20T09:26:38Z")
What leverage is my derived account set to by default? --- ## [Leverage (margin multiplying)](https://community.deriv.com/t/leverage-margin-multiplying/43925)
**Author:** [@bludier-acouchi-2](https://community.deriv.com/u/bludier-acouchi-2)\ **Replies:** 1\ **Last updated:** [January 17, 2023, 6:03am UTC](https://community.deriv.com/t/leverage-margin-multiplying/43925 "2023-01-17T06:03:44Z")
What are the steps for margin leveraging? --- ## [How to cancel the account entry](https://community.deriv.com/t/how-to-cancel-the-account-entry/43931)
**Author:** [@acerber-achiral-2](https://community.deriv.com/u/acerber-achiral-2)\ **Replies:** 1\ **Last updated:** [January 17, 2023, 5:58am UTC](https://community.deriv.com/t/how-to-cancel-the-account-entry/43931 "2023-01-17T05:58:26Z")
My account was credited after reviewing my account and I was asked to send document scans - detailing my profession - and the latest payment receipt or tax return or any evidence of the source of income and the recruitme… --- ## [How I know my Proof of identity is successfully submitted?](https://community.deriv.com/t/how-i-know-my-proof-of-identity-is-successfully-submitted/43686)
**Author:** [@Ruwandj](https://community.deriv.com/u/Ruwandj)\ **Replies:** 1\ **Last updated:** [January 14, 2023, 8:23am UTC](https://community.deriv.com/t/how-i-know-my-proof-of-identity-is-successfully-submitted/43686 "2023-01-14T08:23:49Z")
Sir, My Proof of identity and proof of address documents are I uploaded on Friday. and I can see massage at proof of address section. Your proof of address was submitted successfully Your document is being reviewed… --- ## [Compte bloqué](https://community.deriv.com/t/compte-bloque/29935)
**Author:** [@accoils-acknown-2](https://community.deriv.com/u/accoils-acknown-2)\ **Replies:** 1\ **Last updated:** [January 13, 2023, 4:14am UTC](https://community.deriv.com/t/compte-bloque/29935 "2023-01-13T04:14:20Z")
Bonjour, En essayant de changer l’identité de mon compte, ma carte d’identité a été refusée et maintenant mon compte est bloqué, pouvez vous faire le nécessaire pour le débloquer SVP. Je reste joignable via mon adresse… --- ## [Forgot user name](https://community.deriv.com/t/forgot-user-name/23757)
**Author:** [@briskly-aerosol-1](https://community.deriv.com/u/briskly-aerosol-1)\ **Replies:** 3\ **Last updated:** [January 11, 2023, 9:50pm UTC](https://community.deriv.com/t/forgot-user-name/23757 "2023-01-11T21:50:05Z")
I forgot my deriv user name --- ## [This contract is unavailable on this account.](https://community.deriv.com/t/this-contract-is-unavailable-on-this-account/2369)
**Author:** [@besagne-abacate-4](https://community.deriv.com/u/besagne-abacate-4)\ **Replies:** 2\ **Last updated:** [January 6, 2023, 1:01pm UTC](https://community.deriv.com/t/this-contract-is-unavailable-on-this-account/2369 "2023-01-06T13:01:17Z")
Hi I have been trading with Reset Call/Put for the last couple of days and got this message today. Does anyone know why? --- ## [A means to attract more users to deriv](https://community.deriv.com/t/a-means-to-attract-more-users-to-deriv/42649)
**Author:** [@caseous-acetine-2](https://community.deriv.com/u/caseous-acetine-2)\ **Replies:** 1\ **Last updated:** [January 2, 2023, 1:20pm UTC](https://community.deriv.com/t/a-means-to-attract-more-users-to-deriv/42649 "2023-01-02T13:20:47Z")
How can I get your MT5 alert API to code an alert App for synthetic indices? I’ve checked your API available and I can’t see any useful flutter backend code I could use to customize an alert app for synthetic indices. A… --- ## [MT5 balance issue](https://community.deriv.com/t/mt5-balance-issue/42538)
**Author:** [@Kgncmadushanka](https://community.deriv.com/u/Kgncmadushanka)\ **Replies:** 0\ **Last updated:** [December 31, 2022, 12:39am UTC](https://community.deriv.com/t/mt5-balance-issue/42538 "2022-12-31T00:39:25Z")
My Derived BVI balance showing zero. I have not done trade ID #3222471498. This trade showing transferred the balance of 137.31 to my usd balance. But my usd balance is zero. I have not done the above transaction. Pleas… --- ## [I cant trade. Is my account blocked, if so how do i reactivated it?](https://community.deriv.com/t/i-cant-trade-is-my-account-blocked-if-so-how-do-i-reactivated-it/41825)
**Author:** [@chondri-adurent-2](https://community.deriv.com/u/chondri-adurent-2)\ **Replies:** 3\ **Last updated:** [December 22, 2022, 11:11am UTC](https://community.deriv.com/t/i-cant-trade-is-my-account-blocked-if-so-how-do-i-reactivated-it/41825 "2022-12-22T11:11:49Z")
--- ## [verify account problem](https://community.deriv.com/t/verify-account-problem/17494)
**Author:** [@bulgier-acridin-2](https://community.deriv.com/u/bulgier-acridin-2)\ **Replies:** 6\ **Last updated:** [December 22, 2022, 12:53am UTC](https://community.deriv.com/t/verify-account-problem/17494 "2022-12-22T00:53:09Z")
There was an issue on uploading the documents when i was going verify my account. message came it was mentioned that you’ve reached the limit for uploading your documents. this is my account please let me re-upload the… --- ## [Problem with proof of address](https://community.deriv.com/t/problem-with-proof-of-address/23308)
**Author:** [@bridles-abacist-4](https://community.deriv.com/u/bridles-abacist-4)\ **Replies:** 13\ **Last updated:** [December 21, 2022, 6:49am UTC](https://community.deriv.com/t/problem-with-proof-of-address/23308 "2022-12-21T06:49:12Z")
Hi all. I have a problem with proof of address, i just send two of my invoices one of my car insurence and other of my cable tv and internet provider and none of that are accepted. I dont know what else to do… Thanks … --- ## [server no conectiv](https://community.deriv.com/t/server-no-conectiv/17132)
**Author:** [@chinner-acedias-2](https://community.deriv.com/u/chinner-acedias-2)\ **Replies:** 1\ **Last updated:** [December 17, 2022, 1:28am UTC](https://community.deriv.com/t/server-no-conectiv/17132 "2022-12-17T01:28:25Z")
where can I find the ip address for the deriv server and demo server deriv, because on my device I can’t connect to the server --- ## [Verification trouble](https://community.deriv.com/t/verification-trouble/26428)
**Author:** [@camases-abraser-2](https://community.deriv.com/u/camases-abraser-2)\ **Replies:** 2\ **Last updated:** [December 12, 2022, 2:24pm UTC](https://community.deriv.com/t/verification-trouble/26428 "2022-12-12T14:24:18Z")
I submitted my documents for verification yesterday the 3rd of February now my account has not yet been verified and it’s saying You’ve reached the limit for uploading your documents. The Dbot is not helping --- ## [Change My citizenship](https://community.deriv.com/t/change-my-citizenship/40980)
**Author:** [@castile-aeolian-2](https://community.deriv.com/u/castile-aeolian-2)\ **Replies:** 1\ **Last updated:** [December 10, 2022, 6:53pm UTC](https://community.deriv.com/t/change-my-citizenship/40980 "2022-12-10T18:53:09Z")
Hello Derive , i made a mistake when filling my personal details . In citizenship I wrote my residential country instead of the one on my passport ,Nigeria. Can I change it ? Does it matter ? I wrote Togo instead of Nig… --- ## [Address verificatio](https://community.deriv.com/t/address-verificatio/40700)
**Author:** [@barrets-accourt-2](https://community.deriv.com/u/barrets-accourt-2)\ **Replies:** 1\ **Last updated:** [December 6, 2022, 4:54pm UTC](https://community.deriv.com/t/address-verificatio/40700 "2022-12-06T16:54:18Z")
Good morning Address verification is still pending for two weeks now , live chat with we are referred to is a robot can’t help us, is there any other way which deriv can be contacted? Please help! --- ## [Proof of residente and Proof of identity](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574)
**Author:** [@calyces-acidite-2](https://community.deriv.com/u/calyces-acidite-2)\ **Replies:** 5\ **Last updated:** [December 4, 2022, 8:52pm UTC](https://community.deriv.com/t/proof-of-residente-and-proof-of-identity/8574 "2022-12-04T20:52:26Z")
Hello everyone, I need a help in my deriv client area i cannot send the proofs of identity and residente i will send a pic to show how is appearing the proof of resident and identity is shown --- ## [OUVRIR UN COMPTE DERIV](https://community.deriv.com/t/ouvrir-un-compte-deriv/40434)
**Author:** [@bouchal-accuses-2](https://community.deriv.com/u/bouchal-accuses-2)\ **Replies:** 1\ **Last updated:** [December 2, 2022, 4:37am UTC](https://community.deriv.com/t/ouvrir-un-compte-deriv/40434 "2022-12-02T04:37:02Z")
Bonsoir a tous je suis Romaric de la cote d’ivoire . j ai besoin d assistance . j ai un compte deriv mt5 mais il a été ferme pour inactivité . on me demande de créer un nouveau compte DMT5. commemt m y prendre merci --- ## [Access to VIX 75, 100, 25,](https://community.deriv.com/t/access-to-vix-75-100-25/39393)
**Author:** [@astarte-abalone-5](https://community.deriv.com/u/astarte-abalone-5)\ **Replies:** 1\ **Last updated:** [November 15, 2022, 8:20am UTC](https://community.deriv.com/t/access-to-vix-75-100-25/39393 "2022-11-15T08:20:31Z")
Hi. Can I, as a resident of Europe, somehow register to have access to vix 75, vix 25, step index, boom, crash 500, 1000 and leverage 1:500 --- ## [Positions opened by system generation](https://community.deriv.com/t/positions-opened-by-system-generation/38709)
**Author:** [@blaubok-adharma-2](https://community.deriv.com/u/blaubok-adharma-2)\ **Replies:** 2\ **Last updated:** [November 12, 2022, 6:17am UTC](https://community.deriv.com/t/positions-opened-by-system-generation/38709 "2022-11-12T06:17:24Z")
Positions were opened by the trading platform itself. I opened a position today on AUD/USD and closed the position immediately. But when I reopen the platform latertoday, 2 positions have been opened with heavy debit bal… --- ## [Mt5 login](https://community.deriv.com/t/mt5-login/14469)
**Author:** [@amazers-abreast-2](https://community.deriv.com/u/amazers-abreast-2)\ **Replies:** 2\ **Last updated:** [November 9, 2022, 7:14am UTC](https://community.deriv.com/t/mt5-login/14469 "2022-11-09T07:14:25Z")
I have tried logging in on my mt5 but it keeps saying authorization failed, how do I fix because I tried reseting password but still the same --- ## [What happens when I surpass by allocated Deriv trading account limits](https://community.deriv.com/t/what-happens-when-i-surpass-by-allocated-deriv-trading-account-limits/39044)
**Author:** [@chorizo-acapnic-2](https://community.deriv.com/u/chorizo-acapnic-2)\ **Replies:** 1\ **Last updated:** [November 9, 2022, 7:04am UTC](https://community.deriv.com/t/what-happens-when-i-surpass-by-allocated-deriv-trading-account-limits/39044 "2022-11-09T07:04:58Z")
What happens when I surpass by allocated Deriv trading account limits that were originally set for my unverified account. --- ## [Account locked after deposit](https://community.deriv.com/t/account-locked-after-deposit/38870)
**Author:** [@blaubok-adviser-2](https://community.deriv.com/u/blaubok-adviser-2)\ **Replies:** 1\ **Last updated:** [November 4, 2022, 9:42am UTC](https://community.deriv.com/t/account-locked-after-deposit/38870 "2022-11-04T09:42:09Z")
I deposited money into my fiance’s trading account from my bank account. The account is now locked and we can’t do any trades. We recieved an email saying that they need a bank statement and a picture of the card used to… --- ## [account verification madagascar](https://community.deriv.com/t/account-verification-madagascar/38776)
**Author:** [@brooses-acoasma-2](https://community.deriv.com/u/brooses-acoasma-2)\ **Replies:** 1\ **Last updated:** [November 3, 2022, 7:57am UTC](https://community.deriv.com/t/account-verification-madagascar/38776 "2022-11-03T07:57:36Z")
i submit a proof of address and it’s denied i choose to close my account but you don’t let me close that what is wrong i’m from madagascar --- ## [real account activation](https://community.deriv.com/t/real-account-activation/22623)
**Author:** [@baguets-advoyer-1](https://community.deriv.com/u/baguets-advoyer-1)\ **Replies:** 4\ **Last updated:** [November 1, 2022, 6:45pm UTC](https://community.deriv.com/t/real-account-activation/22623 "2022-11-01T18:45:17Z")
hey im new here please help me create a live account only have demo --- ## [I have submitted the bank statement for my address verification and it has taken more than one week still pending i can't trade](https://community.deriv.com/t/i-have-submitted-the-bank-statement-for-my-address-verification-and-it-has-taken-more-than-one-week-still-pending-i-cant-trade/38660)
**Author:** [@George3](https://community.deriv.com/u/George3)\ **Replies:** 1\ **Last updated:** [October 31, 2022, 11:08am UTC](https://community.deriv.com/t/i-have-submitted-the-bank-statement-for-my-address-verification-and-it-has-taken-more-than-one-week-still-pending-i-cant-trade/38660 "2022-10-31T11:08:02Z")
I have submitted the bank statement for my address verification and it has taken more than one week still pending i can’t trade --- ## [I just credited my binary account but my real account is not reflecting, pls help me.](https://community.deriv.com/t/i-just-credited-my-binary-account-but-my-real-account-is-not-reflecting-pls-help-me/7765)
**Author:** [@cirsoid-acrilan-1](https://community.deriv.com/u/cirsoid-acrilan-1)\ **Replies:** 2\ **Last updated:** [October 16, 2022, 3:59pm UTC](https://community.deriv.com/t/i-just-credited-my-binary-account-but-my-real-account-is-not-reflecting-pls-help-me/7765 "2022-10-16T15:59:14Z")
I credit my real account on 2021/04/19,with real account ID CR2326366 and Real sythentic ID 20276713,when I login in to transfer the money into MT5 sythentic account,I can’t see the real account ID,it is not showing me t… --- ## [Invalid authentication code](https://community.deriv.com/t/invalid-authentication-code/37469)
**Author:** [@choicer-addooms-2](https://community.deriv.com/u/choicer-addooms-2)\ **Replies:** 1\ **Last updated:** [October 10, 2022, 3:30am UTC](https://community.deriv.com/t/invalid-authentication-code/37469 "2022-10-10T03:30:13Z")
Invalid authentication code Please can you help me --- ## [Loose Google authenticator](https://community.deriv.com/t/loose-google-authenticator/30461)
**Author:** [@atwitch-aggrace-1](https://community.deriv.com/u/atwitch-aggrace-1)\ **Replies:** 12\ **Last updated:** [October 7, 2022, 11:16am UTC](https://community.deriv.com/t/loose-google-authenticator/30461 "2022-10-07T11:16:34Z")
I switched phone and lost google authenticator, how can I log in again? --- ## [self-delete](https://community.deriv.com/t/self-delete/3674)
**Author:** [@beamers-acorned-1](https://community.deriv.com/u/beamers-acorned-1)\ **Replies:** 5\ **Last updated:** [October 4, 2022, 7:01am UTC](https://community.deriv.com/t/self-delete/3674 "2022-10-04T07:01:49Z")
Hello community, i self-delete my account for 5 years my question is the account remains open during the self-exclusion period or will it be deleted automatically? Another question: It’s possible to trade before 5 year… [Previous page](https://community.deriv.com/c/faq/39.md?page=6) [Next page](https://community.deriv.com/c/faq/39.md?page=8)