# FAQ

**URL:** https://community.deriv.com/c/faq/39.md?page=8

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 9

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## [Updating personal details issue](https://community.deriv.com/t/updating-personal-details-issue/19235)

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**Author:** [@bewitch-aerides-1](https://community.deriv.com/u/bewitch-aerides-1)\
**Replies:** 3\
**Last updated:** [October 4, 2022, 7:00am UTC](https://community.deriv.com/t/updating-personal-details-issue/19235 "2022-10-04T07:00:42Z")

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Please I need to update my personal details in my account settings, but it’s not working, the personal details is already closed

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## [Cobro de la plataforma meta trader errado](https://community.deriv.com/t/cobro-de-la-plataforma-meta-trader-errado/36939)

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**Author:** [@cariole-adusted-2](https://community.deriv.com/u/cariole-adusted-2)\
**Replies:** 1\
**Last updated:** [September 27, 2022, 3:35pm UTC](https://community.deriv.com/t/cobro-de-la-plataforma-meta-trader-errado/36939 "2022-09-27T15:35:54Z")

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Hola El dia de hoy en la plataforma metatrader abri una transaccion en venta, la plataforma se quedó bloqueada un segundo y cuando volvio me cobro 67 dolares por la transaccion y estaba ya cerrada. En el historial de la…

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## [MetaTrader Real Account frozen](https://community.deriv.com/t/metatrader-real-account-frozen/3803)

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**Author:** [@buriels-abluent-2](https://community.deriv.com/u/buriels-abluent-2)\
**Replies:** 6\
**Last updated:** [September 22, 2022, 1:51pm UTC](https://community.deriv.com/t/metatrader-real-account-frozen/3803 "2022-09-22T13:51:12Z")

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Good Day. Deriv what is happening with our MT5 real accounts? The broker just froze and we have open trades, please be more Professional. This is VERY UNFAIR to us retail traders, random freezing of accounts. Fix this pr…

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## [MT5 through metaquotes Hi](https://community.deriv.com/t/mt5-through-metaquotes-hi/35734)

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**Author:** [@blaubok-adharma-2](https://community.deriv.com/u/blaubok-adharma-2)\
**Replies:** 1\
**Last updated:** [September 2, 2022, 5:41am UTC](https://community.deriv.com/t/mt5-through-metaquotes-hi/35734 "2022-09-02T05:41:37Z")

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To open an dmt5 metaquotes demo account

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## [Activating my real account](https://community.deriv.com/t/activating-my-real-account/20243)

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**Author:** [@burkers-acronyc-2](https://community.deriv.com/u/burkers-acronyc-2)\
**Replies:** 7\
**Last updated:** [August 26, 2022, 5:37am UTC](https://community.deriv.com/t/activating-my-real-account/20243 "2022-08-26T05:37:43Z")

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Hello, I have been trading a demo account for over a week now, then i created a real account but i did not receive any login details for the MT5 platform or to validate the account. What do i need to do ?

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## [All indicators trend lines and zones deleted](https://community.deriv.com/t/all-indicators-trend-lines-and-zones-deleted/25898)

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**Author:** [@browned-acontia-2](https://community.deriv.com/u/browned-acontia-2)\
**Replies:** 1\
**Last updated:** [May 12, 2022, 3:02am UTC](https://community.deriv.com/t/all-indicators-trend-lines-and-zones-deleted/25898 "2022-05-12T03:02:57Z")

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Today i awoke to no internet connection error on my mt5, upon changing my password and logging back in i noticed that ALL of my technical analysis data were completely deleted. It took me months to organize my charts, is…

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