# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [TradingView charts on Deriv](https://community.deriv.com/t/tradingview-charts-on-deriv/45642)
**Author:** [@Paola](https://community.deriv.com/u/Paola)\ **Replies:** 8\ **Last updated:** [January 23, 2025, 7:47pm UTC](https://community.deriv.com/t/tradingview-charts-on-deriv/45642 "2025-01-23T19:47:51Z")
Hello, Deriv community, Did you know that TradingView is now accessible from Deriv.com? TradingView on Deriv is a charting tool that helps you track market trends on Derived Indices and plan your trading strategies. A… --- ## [Authentication Process for EU Clients](https://community.deriv.com/t/authentication-process-for-eu-clients/55842)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 3\ **Last updated:** [November 12, 2024, 10:35am UTC](https://community.deriv.com/t/authentication-process-for-eu-clients/55842 "2024-11-12T10:35:59Z")
Welcome to the Deriv Community! If you’re a client from the European Union (EU), here’s a guide to help you complete the authentication process for your account. EU Member Countries: Austria, Belgium, Bulgaria, Croatia… --- ## [How to use Deriv Live Chat to contact us](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541)
**Author:** [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Replies:** 36\ **Last updated:** [April 2, 2026, 2:39am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541 "2026-04-02T02:39:22Z")
Hello Deriv Community, In this post, we’ll guide you on how to use the live chat feature on Deriv. Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an… --- ## [Planning your trade is Important!](https://community.deriv.com/t/planning-your-trade-is-important/39856)
**Author:** [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\ **Replies:** 0\ **Last updated:** [November 22, 2022, 5:47am UTC](https://community.deriv.com/t/planning-your-trade-is-important/39856 "2022-11-22T05:47:50Z")
Hello Deriv Community Members Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts and trade responsibly to experience the … --- ## [Tax Identification Number for MT5 Account creation (BVI, Vanuatu and Labuan)](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753)
**Author:** [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Replies:** 0\ **Last updated:** [September 22, 2022, 6:24am UTC](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753 "2022-09-22T06:24:20Z")
Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find … --- ## [An ID confirmation photo is confidential!](https://community.deriv.com/t/an-id-confirmation-photo-is-confidential/35049)
**Author:** [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\ **Replies:** 2\ **Last updated:** [May 29, 2024, 2:07pm UTC](https://community.deriv.com/t/an-id-confirmation-photo-is-confidential/35049 "2024-05-29T14:07:22Z")
Beloved Members, An ID confirmation photo (IDCP) is a photo of the account holder, holding their ID document and a handwritten note next to their face. IDCP can be requested for security reasons. :warning: YOU SHOULD N… --- ## [Payment Method: Payment Agents](https://community.deriv.com/t/payment-method-payment-agents/34350)
**Author:** [@Deriv\_adminN5](https://community.deriv.com/u/Deriv_adminN5)\ **Replies:** 0\ **Last updated:** [August 4, 2022, 4:48am UTC](https://community.deriv.com/t/payment-method-payment-agents/34350 "2022-08-04T04:48:05Z")
Dear members of the community, A payment agent ( PA ) is an exchanger that acts as an intermediary between the client and Deriv. The purpose of PA is to assist clients who cannot deposit using the payment methods that a… --- ## [Posting a Buy/Sell Ad on Deriv P2P? (website Version)](https://community.deriv.com/t/posting-a-buy-sell-ad-on-deriv-p2p-website-version/32782)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [June 29, 2022, 3:23am UTC](https://community.deriv.com/t/posting-a-buy-sell-ad-on-deriv-p2p-website-version/32782 "2022-06-29T03:23:32Z")
Dear members, Here is how to post a Buy/Sell ad via the website version via this link Deriv App | Deriv Choose the type of Ad you want to create Enter the following details Total Buy/Sell amount that you want T… --- ## [Processing time](https://community.deriv.com/t/processing-time/32447)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 1\ **Last updated:** [October 16, 2024, 6:57am UTC](https://community.deriv.com/t/processing-time/32447 "2024-10-16T06:57:50Z")
Do take note that most of our procedures have processing time and here are the details of it:- Deposits After making a deposit, the amount shall be credited instantly If your deposit does not reflect, provide us with… --- ## [Steps to follow when not receiving Verification email](https://community.deriv.com/t/steps-to-follow-when-not-receiving-verification-email/32185)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [June 17, 2022, 7:35am UTC](https://community.deriv.com/t/steps-to-follow-when-not-receiving-verification-email/32185 "2022-06-17T07:35:56Z")
If you have not received verification emails such as withdrawal or reset/change password email, you may perform the following first: Ensure you are logged in to the correct registered email address Check your spam box … --- ## [Smooth verification process flow explained](https://community.deriv.com/t/smooth-verification-process-flow-explained/32181)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [June 17, 2022, 5:39am UTC](https://community.deriv.com/t/smooth-verification-process-flow-explained/32181 "2022-06-17T05:39:48Z")
Dear members, We’ll help you with how to smoothen and have a quick verification process for both your proof of identity and proof of address document. Proof of identity document Your name in your profile and your do… --- ## [Steps To Upload The Proof of Identity Document](https://community.deriv.com/t/steps-to-upload-the-proof-of-identity-document/31834)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [June 8, 2022, 8:36am UTC](https://community.deriv.com/t/steps-to-upload-the-proof-of-identity-document/31834 "2022-06-08T08:36:02Z")
Here is the step by step on how to upload your proof of identity document. Step 1: You may go to this link Deriv App | Deriv to proceed with the proof of identity verification Step 2: Choose your document issued countr… --- ## [FAQs for Affiliates](https://community.deriv.com/t/faqs-for-affiliates/30976)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 4\ **Last updated:** [April 2, 2026, 5:04pm UTC](https://community.deriv.com/t/faqs-for-affiliates/30976 "2026-04-02T17:04:43Z")
Dear members, Here are the Frequently Asked Questions when it comes to Affiliates: 1. Can I register my account under my own affiliate link? No, you cannot register or create your own account under/using your own aff… --- ## [Steps to delete Deriv P2P ads/adverts (App Version)](https://community.deriv.com/t/steps-to-delete-deriv-p2p-ads-adverts-app-version/29275)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [April 22, 2022, 2:36am UTC](https://community.deriv.com/t/steps-to-delete-deriv-p2p-ads-adverts-app-version/29275 "2022-04-22T02:36:32Z")
Dear communities, To delete Ad(s) from the Mobile, you may follow these steps. Go to the “Ads” section Click on the “3 dots” on the desired order that needs to be deleted. Then, a popup box would appear prompting the… --- ## [Brief Introduction on AstroPay.](https://community.deriv.com/t/brief-introduction-on-astropay/28689)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [April 7, 2022, 6:25am UTC](https://community.deriv.com/t/brief-introduction-on-astropay/28689 "2022-04-07T06:25:02Z")
Hi Deriv Community Members, Here is a brief introduction regarding one of our payment method AstroPay is a digital wallet. In order to deposit with Astropay, you will need to have an AstroPay account connected to a pho… --- ## [Cancelling a withdrawal request.](https://community.deriv.com/t/cancelling-a-withdrawal-request/28690)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [April 7, 2022, 6:57am UTC](https://community.deriv.com/t/cancelling-a-withdrawal-request/28690 "2022-04-07T06:57:43Z")
Hi Deriv Community Members, :bulb: If the status of the withdrawal request is Requested, you can cancel the withdrawal request from your end and we can guide you how to do that. Guide to canceling withdrawal request vi… --- ## [Payments Processing Time](https://community.deriv.com/t/payments-processing-time/28475)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [April 1, 2022, 8:12am UTC](https://community.deriv.com/t/payments-processing-time/28475 "2022-04-01T08:12:08Z")
Dear community, Kindly take note of the transaction processing time from our end :smile: Deposit Most of the deposit methods are instant except for Cryptocurrency which occasionally may take a few hours or sometimes e… --- ## [Common questions about Deriv P2P](https://community.deriv.com/t/common-questions-about-deriv-p2p/27988)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [March 17, 2022, 7:01am UTC](https://community.deriv.com/t/common-questions-about-deriv-p2p/27988 "2022-03-17T07:01:08Z")
Here are the common questions about Deriv P2P that could help you :smile: 1. Can I sell crypto on Deriv P2P? No, P2P is offered only in USD currency 2. Can another person have the same Deriv P2P Nickname? No, P2P nic… --- ## [Deriv P2P Exchange in 3 steps.](https://community.deriv.com/t/deriv-p2p-exchange-in-3-steps/27694)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [March 9, 2022, 6:54am UTC](https://community.deriv.com/t/deriv-p2p-exchange-in-3-steps/27694 "2022-03-09T06:54:10Z")
Dear members, Here is a piece of brief information on how Deriv P2P works :smile: Step 1: Find the right ad or create your own (Buy or Sell) Step 2: Settle the payment Step 3: Complete the exchange For more infor… --- ## [Limits for internal transfers](https://community.deriv.com/t/limits-for-internal-transfers/26642)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [February 9, 2022, 5:08am UTC](https://community.deriv.com/t/limits-for-internal-transfers/26642 "2022-02-09T05:08:27Z")
Hi Deriv Community Members, The internal transfer limits for accounts are as follows: FIAT to CRYPTO : 10 times per day at max USD 5000 per transaction CRYPTO to FIAT : 10 times per day at max USD 5000 per transaction… --- ## [The Deriv Go App](https://community.deriv.com/t/the-deriv-go-app/25899)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [January 21, 2022, 7:11am UTC](https://community.deriv.com/t/the-deriv-go-app/25899 "2022-01-21T07:11:47Z")
Hello to all members of the Deriv Community! We would like to introduce you to our Deriv Go Application. Here is what you should know! Deriv GO is our mobile app for trading. It was launched at the beginning of Febr… --- ## [Reminder on Deposits and Withdrawals' payment method.](https://community.deriv.com/t/reminder-on-deposits-and-withdrawals-payment-method/25893)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 2\ **Last updated:** [February 17, 2022, 5:53am UTC](https://community.deriv.com/t/reminder-on-deposits-and-withdrawals-payment-method/25893 "2022-02-17T05:53:37Z")
Dear members of the Deriv Community, Hope you are doing well so far :slight\_smile: We would like to remind all of you to maintain only one payment method when depositing and withdrawing. We only process withdrawals… --- ## [Deriv status page: Stay updated on platform availability](https://community.deriv.com/t/deriv-status-page-stay-updated-on-platform-availability/25332)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [January 5, 2022, 3:32am UTC](https://community.deriv.com/t/deriv-status-page-stay-updated-on-platform-availability/25332 "2022-01-05T03:32:21Z")
Hello Deriv Community, We would like to give you reassurance whenever the site is inaccessible. You do not have to panic whenever you are unable to access our site. All you need to do is check the update on our status … --- ## [No puedo realizar operaciones en MT5](https://community.deriv.com/t/no-puedo-realizar-operaciones-en-mt5/89557)
**Author:** [@bloomer-ambassy-2](https://community.deriv.com/u/bloomer-ambassy-2)\ **Replies:** 10\ **Last updated:** [July 27, 2026, 6:03am UTC](https://community.deriv.com/t/no-puedo-realizar-operaciones-en-mt5/89557 "2026-07-27T06:03:38Z")
Hola, quisiera comentar mi mala experiencia en Livechat, desconozco si el ejecutivo es un bot o una persona, pero gestiona tickets sin antes verificar que es lo que uno necesita y si la información contenida corresponde … --- ## [Very disappointed my usdt hasnt reflected in my account despit doing everything correct](https://community.deriv.com/t/very-disappointed-my-usdt-hasnt-reflected-in-my-account-despit-doing-everything-correct/89558)
**Author:** [@caninal-ambassy-2](https://community.deriv.com/u/caninal-ambassy-2)\ **Replies:** 3\ **Last updated:** [July 21, 2026, 6:00am UTC](https://community.deriv.com/t/very-disappointed-my-usdt-hasnt-reflected-in-my-account-despit-doing-everything-correct/89558 "2026-07-21T06:00:04Z")
3 days ago I deposited to my Usdt wallet on deriv but till now am only speaking to a robot online which is not helpful at all …can’t I speak with real support members coz this is absolutely stressful for a legit platf… --- ## [Deposit crypto not received](https://community.deriv.com/t/deposit-crypto-not-received/89553)
**Author:** [@cablese-ambassy-2](https://community.deriv.com/u/cablese-ambassy-2)\ **Replies:** 5\ **Last updated:** [July 10, 2026, 7:26am UTC](https://community.deriv.com/t/deposit-crypto-not-received/89553 "2026-07-10T07:26:01Z")
My crypto deposit is still not credited after 10 days of reporting to deriv support . Truly unsatisfied --- ## [Contacting support](https://community.deriv.com/t/contacting-support/88986)
**Author:** [@behoofs-altilik-2](https://community.deriv.com/u/behoofs-altilik-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 4:08am UTC](https://community.deriv.com/t/contacting-support/88986 "2026-06-23T04:08:28Z")
I made a crypto deposit in my account using the address provided and it’s been over 24 hours with no transaction reflecting in my account.. Every effort to contact support both through live chat and WhatsApp has proven a… --- ## [HELP US DECIDE](https://community.deriv.com/t/help-us-decide/89543)
**Author:** [@Priyanka.joshi\_deriv](https://community.deriv.com/u/Priyanka.joshi_deriv)\ **Replies:** 0\ **Last updated:** [June 22, 2026, 8:39am UTC](https://community.deriv.com/t/help-us-decide/89543 "2026-06-22T08:39:15Z")
We’re working out what Deriv should get behind next, and we’d rather ask you than guess! poll poll poll poll poll poll \*\*Name the one team, league, event, player or creator you never ignore. Drop it comments below!\*\* --- ## [Deriv has denied my payment without any explanation for about 3 days now?](https://community.deriv.com/t/deriv-has-denied-my-payment-without-any-explanation-for-about-3-days-now/89502)
**Author:** [@asserts-airthed-2](https://community.deriv.com/u/asserts-airthed-2)\ **Replies:** 1\ **Last updated:** [May 15, 2026, 9:38am UTC](https://community.deriv.com/t/deriv-has-denied-my-payment-without-any-explanation-for-about-3-days-now/89502 "2026-05-15T09:38:37Z")
Deriv has denied me my payment for 3 days now and sending me to a serious psychological ruin, no replies from human Just a stupid bot saying the same thing everytime I message, I’ll drag deriv on all social media platfor… --- ## [My account was restricted earlier today , i try communicating but there is no response on live chat , they ignore my messages. I sent email , they keep saying the issue has been fixed but im still unable to login to my account.](https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498)
**Author:** [@aboulic-algebra-1](https://community.deriv.com/u/aboulic-algebra-1)\ **Replies:** 2\ **Last updated:** [April 29, 2026, 7:44am UTC](https://community.deriv.com/t/my-account-was-restricted-earlier-today-i-try-communicating-but-there-is-no-response-on-live-chat-they-ignore-my-messages-i-sent-email-they-keep-saying-the-issue-has-been-fixed-but-im-still-unable-to-login-to-my-account/89498 "2026-04-29T07:44:15Z")
My account was restricted earlier today , i try communicating but there is no response on live chat , they ignore my messages. I sent email , they keep saying the issue has been fixed but im still unable to login to my a… [Next page](https://community.deriv.com/c/uncategorised/1.md?page=1)