# General Discussion

**URL:** https://community.deriv.com/c/uncategorised/1.md?page=10

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 11

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## [Delay delay delay](https://community.deriv.com/t/delay-delay-delay/87946)

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**Author:** [@billete-alegged-2](https://community.deriv.com/u/billete-alegged-2)\
**Replies:** 0\
**Last updated:** [February 25, 2025, 7:12pm UTC](https://community.deriv.com/t/delay-delay-delay/87946 "2025-02-25T19:12:12Z")

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Why is my withdrawal taking so long? It usually happens in a 2 hours max and my account is saying zero

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## [Cuenta permanentemente bloqueada](https://community.deriv.com/t/cuenta-permanentemente-bloqueada/81285)

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**Author:** [@calceus-adverts-2](https://community.deriv.com/u/calceus-adverts-2)\
**Replies:** 8\
**Last updated:** [February 25, 2025, 4:23am UTC](https://community.deriv.com/t/cuenta-permanentemente-bloqueada/81285 "2025-02-25T04:23:11Z")

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Buen dia les cuento que llevo mas de una semana subiendo los documentos para desbloquear el cajero y verificar mi direccion y les he enviado los documentos como me dicen pero al parecer no los ve un asesor si no me respo…

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## [Stoploss on range 200 and jump index](https://community.deriv.com/t/stoploss-on-range-200-and-jump-index/87935)

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**Author:** [@cheeper-albinos-2](https://community.deriv.com/u/cheeper-albinos-2)\
**Replies:** 0\
**Last updated:** [February 22, 2025, 7:07am UTC](https://community.deriv.com/t/stoploss-on-range-200-and-jump-index/87935 "2025-02-22T07:07:39Z")

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I traded range 200 twice in a row and my s.l was not respected risked 10 dollars and lost 67dollars, risked only 2 dollars and lost 49dollars contacted them and their response wasn’t responsive decided that Maybe it was …

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## [No llegó el Retiro de USDT de mi cuenta de Deriv](https://community.deriv.com/t/no-llego-el-retiro-de-usdt-de-mi-cuenta-de-deriv/87921)

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**Author:** [@arclike-aisling-2](https://community.deriv.com/u/arclike-aisling-2)\
**Replies:** 0\
**Last updated:** [February 19, 2025, 10:59pm UTC](https://community.deriv.com/t/no-llego-el-retiro-de-usdt-de-mi-cuenta-de-deriv/87921 "2025-02-19T22:59:40Z")

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El día viernes pasado 14/02/2025 realice un retiro de USDT de mi cuenta en Deriv a mi billetera de Binance. Al momento de realizar el retiro proporcione la dirección de depósito de Binance a través de la red Trc20. Una…

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## [Money not reflecting](https://community.deriv.com/t/money-not-reflecting/53045)

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**Author:** [@chindit-aerials-2](https://community.deriv.com/u/chindit-aerials-2)\
**Replies:** 1\
**Last updated:** [April 14, 2023, 3:42am UTC](https://community.deriv.com/t/money-not-reflecting/53045 "2023-04-14T03:42:10Z")

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Dear @chindit-aerials-2, Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance …

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## [Proof of address verification problem](https://community.deriv.com/t/proof-of-address-verification-problem/87298)

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**Author:** [@acaleph-alaying-2](https://community.deriv.com/u/acaleph-alaying-2)\
**Replies:** 4\
**Last updated:** [February 22, 2025, 7:51am UTC](https://community.deriv.com/t/proof-of-address-verification-problem/87298 "2025-02-22T07:51:44Z")

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It is over two weeks now I keep uploading the proof of address for verification but you’ve been rejecting. I’ve uploaded my bank statement with same address but failed, have uploaded tax certificate recent one you still …

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## [Mohon ijin untuk penarikan di agen pembayaran 0001 DERIV INDONESIA](https://community.deriv.com/t/mohon-ijin-untuk-penarikan-di-agen-pembayaran-0001-deriv-indonesia/7118)

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**Author:** [@aphriza-absciss-2](https://community.deriv.com/u/aphriza-absciss-2)\
**Replies:** 3\
**Last updated:** [February 18, 2025, 7:31pm UTC](https://community.deriv.com/t/mohon-ijin-untuk-penarikan-di-agen-pembayaran-0001-deriv-indonesia/7118 "2025-02-18T19:31:50Z")

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pembayaran 0001 DERIV INDONESIA

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## [I want to file a complaint against your broker](https://community.deriv.com/t/i-want-to-file-a-complaint-against-your-broker/87904)

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**Author:** [@baldish-airmass-2](https://community.deriv.com/u/baldish-airmass-2)\
**Replies:** 2\
**Last updated:** [February 18, 2025, 10:23am UTC](https://community.deriv.com/t/i-want-to-file-a-complaint-against-your-broker/87904 "2025-02-18T10:23:35Z")

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I want to file a complaint against your broker. Your broker does not follow any knowledge nor does it follow any rules. It is written that a spike is possible after about 1000 ticks, but there is no confirmation of how …

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## [I am also leaving this scammers broker](https://community.deriv.com/t/i-am-also-leaving-this-scammers-broker/87915)

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**Author:** [@baldish-airmass-2](https://community.deriv.com/u/baldish-airmass-2)\
**Replies:** 0\
**Last updated:** [February 18, 2025, 5:33am UTC](https://community.deriv.com/t/i-am-also-leaving-this-scammers-broker/87915 "2025-02-18T05:33:59Z")

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I am also leaving this scammers broker from today and I will request other people too that for God’s sake don’t waste your valuable capital with this scammers broker. It is a big fraud broker. I have ten years of experie…

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## [No tengo acceso a mi correo registrado en deriv ya que era de una institución y cambiaron los dominios y la institución no me permitió el acceso nunca más al correo, requiero ayuda ya que debo retirar mi dinero uno tengo como,](https://community.deriv.com/t/no-tengo-acceso-a-mi-correo-registrado-en-deriv-ya-que-era-de-una-institucion-y-cambiaron-los-dominios-y-la-institucion-no-me-permitio-el-acceso-nunca-mas-al-correo-requiero-ayuda-ya-que-debo-retirar-mi-dinero-uno-tengo-como/87909)

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**Author:** [@antlers-agisted-2](https://community.deriv.com/u/antlers-agisted-2)\
**Replies:** 1\
**Last updated:** [February 18, 2025, 4:20am UTC](https://community.deriv.com/t/no-tengo-acceso-a-mi-correo-registrado-en-deriv-ya-que-era-de-una-institucion-y-cambiaron-los-dominios-y-la-institucion-no-me-permitio-el-acceso-nunca-mas-al-correo-requiero-ayuda-ya-que-debo-retirar-mi-dinero-uno-tengo-como/87909 "2025-02-18T04:20:07Z")

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Por favor ayúdenme, sino perderé mi dinero y no podré operar más :cry:

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## [My withdrawal are locked.](https://community.deriv.com/t/my-withdrawal-are-locked/6593)

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**Author:** [@adjoins-accepts-2](https://community.deriv.com/u/adjoins-accepts-2)\
**Replies:** 3\
**Last updated:** [February 17, 2025, 8:52pm UTC](https://community.deriv.com/t/my-withdrawal-are-locked/6593 "2025-02-17T20:52:59Z")

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I can’t withdraw from my Trading account they ask me to send them picture of my atm and paper stamp seal. Of the Bank

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## [Please I want to add my Google link in my drive7](https://community.deriv.com/t/please-i-want-to-add-my-google-link-in-my-drive7/87903)

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**Author:** [@ashamnu-aliased-2](https://community.deriv.com/u/ashamnu-aliased-2)\
**Replies:** 1\
**Last updated:** [February 17, 2025, 2:52pm UTC](https://community.deriv.com/t/please-i-want-to-add-my-google-link-in-my-drive7/87903 "2025-02-17T14:52:57Z")

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https://dashboard.g2a.com/orders/your-keys

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## [trading nas100](https://community.deriv.com/t/trading-nas100/87837)

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**Author:** [@carload-agouara-2](https://community.deriv.com/u/carload-agouara-2)\
**Replies:** 1\
**Last updated:** [February 12, 2025, 6:23pm UTC](https://community.deriv.com/t/trading-nas100/87837 "2025-02-12T18:23:43Z")

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hello guys, how do i locate nas100 i cant seem to locate it in the pair search? tech100 S&P500 and others are there when i search but nas100 its not showing when i search does deriv CFD don’t have nas100

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## [Comprobación Documento Domicilio](https://community.deriv.com/t/comprobacion-documento-domicilio/71663)

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**Author:** [@biotope-ahuatle-2](https://community.deriv.com/u/biotope-ahuatle-2)\
**Replies:** 5\
**Last updated:** [February 12, 2025, 6:03pm UTC](https://community.deriv.com/t/comprobacion-documento-domicilio/71663 "2025-02-12T18:03:15Z")

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Hola Saludos, quiero solicitar ayuda ya que envié documento de prueba de domicilio en mi caso fue con un estado de cuenta bancario con los requisitos que Deriv demanda, a saber: formato pdf mi nombre completo, la direcci…

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## [Live Chat Agent Not Available](https://community.deriv.com/t/live-chat-agent-not-available/87840)

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**Author:** [@birchen-adenase-2](https://community.deriv.com/u/birchen-adenase-2)\
**Replies:** 1\
**Last updated:** [February 12, 2025, 5:55pm UTC](https://community.deriv.com/t/live-chat-agent-not-available/87840 "2025-02-12T17:55:53Z")

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I have been trying since Friday to speak with a Live Agent, but no one is available. I need to find out why the online banking option is not available for deposits or withdrawals

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## [How get list item form array](https://community.deriv.com/t/how-get-list-item-form-array/87894)

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**Author:** [@aviatic-acratia-2](https://community.deriv.com/u/aviatic-acratia-2)\
**Replies:** 1\
**Last updated:** [February 12, 2025, 4:17pm UTC](https://community.deriv.com/t/how-get-list-item-form-array/87894 "2025-02-12T16:17:05Z")

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can not get 2th item,alway output first.

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## [idioma](https://community.deriv.com/t/idioma/87888)

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**Author:** [@baleens-acquist-2](https://community.deriv.com/u/baleens-acquist-2)\
**Replies:** 1\
**Last updated:** [February 11, 2025, 8:10pm UTC](https://community.deriv.com/t/idioma/87888 "2025-02-11T20:10:52Z")

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opino que el idioma cuando uno habla con soporte debería de tener varias opciones dado que hay personas que no saben ingles y no lo dejan cambiar a otro idioma y esto hace que no se tenga una buena comunicación

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## [Ayuda verificación de domicilio](https://community.deriv.com/t/ayuda-verificacion-de-domicilio/87400)

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**Author:** [@arboral-alberca-2](https://community.deriv.com/u/arboral-alberca-2)\
**Replies:** 3\
**Last updated:** [February 11, 2025, 7:13pm UTC](https://community.deriv.com/t/ayuda-verificacion-de-domicilio/87400 "2025-02-11T19:13:00Z")

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Hola me gustaría q me brinden un poco de ayuda para verificar mi domicilio ya q tengo la cuenta bloqueada y ya casi caduca. Ya les e enviado mi factura del agua con mi dirección bien clara pero noc xq no aplica??

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## [Deriv Tradingview: Please bring back weekly and Monthly timeframes](https://community.deriv.com/t/deriv-tradingview-please-bring-back-weekly-and-monthly-timeframes/87623)

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**Author:** [@alsobia-acouasm-2](https://community.deriv.com/u/alsobia-acouasm-2)\
**Replies:** 7\
**Last updated:** [February 11, 2025, 9:49am UTC](https://community.deriv.com/t/deriv-tradingview-please-bring-back-weekly-and-monthly-timeframes/87623 "2025-02-11T09:49:24Z")

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Just noticed that Deriv tradingview does not have weekly and monthly timeframes futher old price is missing

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## [Deposit problems](https://community.deriv.com/t/deposit-problems/3197)

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**Author:** [@beflour-abrotin-2](https://community.deriv.com/u/beflour-abrotin-2)\
**Replies:** 21\
**Last updated:** [May 6, 2022, 6:34am UTC](https://community.deriv.com/t/deposit-problems/3197 "2022-05-06T06:34:14Z")

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Help, for two days now my deposit through bitcoin keep showing the "your current cashier session has expired please start again.

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## [Volatilities](https://community.deriv.com/t/volatilities/87876)

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**Author:** [@boyhood-alconde-2](https://community.deriv.com/u/boyhood-alconde-2)\
**Replies:** 0\
**Last updated:** [February 7, 2025, 11:20pm UTC](https://community.deriv.com/t/volatilities/87876 "2025-02-07T23:20:14Z")

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Desde la última actualización no sienten que los sinteticos están súper manipulados? en especial el steep, no respeta nada y apenas se ingresa una operación segura su rumbo es completamente en opuesto y no unos 10 o 15 p…

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## [Problema Verificación de domicilio](https://community.deriv.com/t/problema-verificacion-de-domicilio/87869)

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**Author:** [@braxies-algeria-2](https://community.deriv.com/u/braxies-algeria-2)\
**Replies:** 4\
**Last updated:** [February 7, 2025, 11:25am UTC](https://community.deriv.com/t/problema-verificacion-de-domicilio/87869 "2025-02-07T11:25:27Z")

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Tuve el problema de que envié mi documento de domicilio con los datos que piden y me dicen que no es válido, me podrías decir que otro documento podría enviar? ( Vivo en arriendo osea los recibos no llegan a mi nombre) …

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## [Charts are not reliable](https://community.deriv.com/t/charts-are-not-reliable/87870)

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**Author:** [@anthela-alecize-2](https://community.deriv.com/u/anthela-alecize-2)\
**Replies:** 1\
**Last updated:** [February 7, 2025, 4:14am UTC](https://community.deriv.com/t/charts-are-not-reliable/87870 "2025-02-07T04:14:28Z")

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Please help us obtain the access to Monthly and weekly chart I need the higher Timeframes to trade accurately why have we only got the daily chart ???

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## [Puedo comenzar a operar sin verificar mi domicilio?](https://community.deriv.com/t/puedo-comenzar-a-operar-sin-verificar-mi-domicilio/87873)

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**Author:** [@bahrein-alhenna-2](https://community.deriv.com/u/bahrein-alhenna-2)\
**Replies:** 1\
**Last updated:** [February 6, 2025, 7:42pm UTC](https://community.deriv.com/t/puedo-comenzar-a-operar-sin-verificar-mi-domicilio/87873 "2025-02-06T19:42:29Z")

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Buenas tardes, ya tengo verificada mi identidad. Envié la factura de servicio de internet, pero aún está en proceso de verificación. Puedo comenzar a operar y retirar si obtuve beneficios sin que hayan verificado mi domi…

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## [Withdrawal Issue still](https://community.deriv.com/t/withdrawal-issue-still/23704)

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**Author:** [@boredom-absvolt-2](https://community.deriv.com/u/boredom-absvolt-2)\
**Replies:** 4\
**Last updated:** [February 5, 2025, 9:06pm UTC](https://community.deriv.com/t/withdrawal-issue-still/23704 "2025-02-05T21:06:30Z")

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I have made a withdrawal since last week Tuesday still haven’t received it. I did the first withdrawal last week of last week Sunday, I got it on Monday and I did the second one on Monday and I did get it on Tuesday and …

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## [About my money](https://community.deriv.com/t/about-my-money/87859)

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**Author:** [@chudder-algiers-2](https://community.deriv.com/u/chudder-algiers-2)\
**Replies:** 1\
**Last updated:** [February 4, 2025, 9:04pm UTC](https://community.deriv.com/t/about-my-money/87859 "2025-02-04T21:04:15Z")

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Good evening I am very disappointed in the deriv bot. I lost my 10 usd on my real account while using deriv bot in less than 10 minutes. Can i atleast be refunded 5 usd. I am very disappointed. I was very positive in …

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## [Following](https://community.deriv.com/t/following/87861)

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**Author:** [@auslaut-acantha-2](https://community.deriv.com/u/auslaut-acantha-2)\
**Replies:** 1\
**Last updated:** [February 4, 2025, 8:54pm UTC](https://community.deriv.com/t/following/87861 "2025-02-04T20:54:56Z")

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Owing not allowesFollowing is not allowed. Broker outer commission exceed

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## [P2P blocked without any reason and unable to deposit and withdraw money.](https://community.deriv.com/t/p2p-blocked-without-any-reason-and-unable-to-deposit-and-withdraw-money/87865)

<div class="topic-metadata">

**Author:** [@arabins-airshed-2](https://community.deriv.com/u/arabins-airshed-2)\
**Replies:** 1\
**Last updated:** [February 4, 2025, 8:44pm UTC](https://community.deriv.com/t/p2p-blocked-without-any-reason-and-unable-to-deposit-and-withdraw-money/87865 "2025-02-04T20:44:17Z")

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my cashier is currently locked and i would like to unlock it

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## [Replay Backtesting](https://community.deriv.com/t/replay-backtesting/41160)

<div class="topic-metadata">

**Author:** [@abduces-acajous-2](https://community.deriv.com/u/abduces-acajous-2)\
**Replies:** 5\
**Last updated:** [February 1, 2025, 7:36pm UTC](https://community.deriv.com/t/replay-backtesting/41160 "2025-02-01T19:36:44Z")

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Good day i just wanted to ask if there is a way i can backtest trades on synthetic indices specifically by means of replaying candlesticks and placing trades as if it were real time…i have tried to look but i cannot find…

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## [Backtesting/ Replay](https://community.deriv.com/t/backtesting-replay/87005)

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**Author:** [@buxeous-ajivika-2](https://community.deriv.com/u/buxeous-ajivika-2)\
**Replies:** 2\
**Last updated:** [February 1, 2025, 7:32pm UTC](https://community.deriv.com/t/backtesting-replay/87005 "2025-02-01T19:32:07Z")

</div>

Good morning Please tell me how can I do backtesting or Replay on synthetic indices?

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