# General Discussion
**URL:** https://community.deriv.com/c/uncategorised/1.md?page=11
[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)
**Page:** 12
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## [Deriv's New Terms And Conditions (2025): What Has Changed?](https://community.deriv.com/t/derivs-new-terms-and-conditions-2025-what-has-changed/87835)
**Author:** [@baggage-agamian-2](https://community.deriv.com/u/baggage-agamian-2)\
**Replies:** 1\
**Last updated:** [February 1, 2025, 5:32am UTC](https://community.deriv.com/t/derivs-new-terms-and-conditions-2025-what-has-changed/87835 "2025-02-01T05:32:44Z")
Hi there! It seems like Deriv’s terms and conditions have changed. I have reviewed the revised version of terms and conditions, but I can’t see much of a difference. So, can the admins here please clarify what has actua…
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## [Hi, I'm facing a problem since so long regarding account verification](https://community.deriv.com/t/hi-im-facing-a-problem-since-so-long-regarding-account-verification/87856)
**Author:** [@canards-adenase-2](https://community.deriv.com/u/canards-adenase-2)\
**Replies:** 0\
**Last updated:** [February 1, 2025, 5:01am UTC](https://community.deriv.com/t/hi-im-facing-a-problem-since-so-long-regarding-account-verification/87856 "2025-02-01T05:01:36Z")
Hi, I’m facing account verification issue since so long, actually i did mistake when I changed owner name my amount is stuck in account and i couldn’t withdrawal it please help me and guide me what to do now?
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## [Minha conta foi bloqueada](https://community.deriv.com/t/minha-conta-foi-bloqueada/87849)
**Author:** [@amasses-adipoid-2](https://community.deriv.com/u/amasses-adipoid-2)\
**Replies:** 1\
**Last updated:** [January 30, 2025, 8:00pm UTC](https://community.deriv.com/t/minha-conta-foi-bloqueada/87849 "2025-01-30T20:00:07Z")
Minha conta foi bloqueada sem nenhum motivo, já fazem 7 dias e a Deriv não dá uma justificativa se quer, não responde email, não sei mais oque fazer meu tichet IJZQP6 IJZQP6 Preciso de ajuda para resolver esse problema …
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## [If someone is traveling to other countries then how he can make deposit and withdraw](https://community.deriv.com/t/if-someone-is-traveling-to-other-countries-then-how-he-can-make-deposit-and-withdraw/87844)
**Author:** [@chylify-ageings-2](https://community.deriv.com/u/chylify-ageings-2)\
**Replies:** 1\
**Last updated:** [January 30, 2025, 8:32am UTC](https://community.deriv.com/t/if-someone-is-traveling-to-other-countries-then-how-he-can-make-deposit-and-withdraw/87844 "2025-01-30T08:32:44Z")
If someone is traveling to other countries then how he can make deposit and withdraw.
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## [Balance update](https://community.deriv.com/t/balance-update/87842)
**Author:** [@chukkar-algesis-2](https://community.deriv.com/u/chukkar-algesis-2)\
**Replies:** 1\
**Last updated:** [January 29, 2025, 7:50pm UTC](https://community.deriv.com/t/balance-update/87842 "2025-01-29T19:50:43Z")
Hello everyone Hope you are well I made a deposit on my deriv there is one hour and even received a notification through a mail but so far my balance is still zero. Is it normal or ??
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## [Balance zero](https://community.deriv.com/t/balance-zero/87843)
**Author:** [@chukkar-algesis-2](https://community.deriv.com/u/chukkar-algesis-2)\
**Replies:** 1\
**Last updated:** [January 29, 2025, 7:47pm UTC](https://community.deriv.com/t/balance-zero/87843 "2025-01-29T19:47:20Z")
Hello everyone Hope you’re fine I made a deposit there almost 2 hours and my balance is still zero. Is it normal??
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## [Hello Deriv Community, I wanted to share my positive experience with a generous individual who offers and builds trading bots for free. I've been utilizing his services, and the bots have been exceptional.](https://community.deriv.com/t/hello-deriv-community-i-wanted-to-share-my-positive-experience-with-a-generous-individual-who-offers-and-builds-trading-bots-for-free-ive-been-utilizing-his-services-and-the-bots-have-been-exceptional/87838)
**Author:** [@afounde-admires-2](https://community.deriv.com/u/afounde-admires-2)\
**Replies:** 0\
**Last updated:** [January 27, 2025, 11:43am UTC](https://community.deriv.com/t/hello-deriv-community-i-wanted-to-share-my-positive-experience-with-a-generous-individual-who-offers-and-builds-trading-bots-for-free-ive-been-utilizing-his-services-and-the-bots-have-been-exceptional/87838 "2025-01-27T11:43:17Z")
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## [Deriv price manipulation and false advertising](https://community.deriv.com/t/deriv-price-manipulation-and-false-advertising/86914)
**Author:** [@alacran-ablator-2](https://community.deriv.com/u/alacran-ablator-2)\
**Replies:** 7\
**Last updated:** [January 24, 2025, 5:08pm UTC](https://community.deriv.com/t/deriv-price-manipulation-and-false-advertising/86914 "2025-01-24T17:08:24Z")
If this is a velocity of 10% then my name is peter pan . Again deriv blatant thieft pushing price against majority. 9hour 200$ drop on min lot size
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## [Perr dispute](https://community.deriv.com/t/perr-dispute/87833)
**Author:** [@baffies-alamort-2](https://community.deriv.com/u/baffies-alamort-2)\
**Replies:** 0\
**Last updated:** [January 24, 2025, 3:35pm UTC](https://community.deriv.com/t/perr-dispute/87833 "2025-01-24T15:35:30Z")
Please help me to recover lost fund
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## [Spike-Catching Strategy for Boom and Crash](https://community.deriv.com/t/spike-catching-strategy-for-boom-and-crash/87831)
**Author:** [@aguador-abortee-2](https://community.deriv.com/u/aguador-abortee-2)\
**Replies:** 0\
**Last updated:** [January 23, 2025, 6:37pm UTC](https://community.deriv.com/t/spike-catching-strategy-for-boom-and-crash/87831 "2025-01-23T18:37:27Z")
Spike-Catching Strategy for Boom and Crash Objective: Catch sudden, sharp price movements (spikes) in the Boom and Crash markets by using a combination of trend-following and reversal signals. Key Strategy Components: …
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## [Atraso en la verificación de domicilio](https://community.deriv.com/t/atraso-en-la-verificacion-de-domicilio/87827)
**Author:** [@atactic-alemana-2](https://community.deriv.com/u/atactic-alemana-2)\
**Replies:** 1\
**Last updated:** [January 23, 2025, 6:26pm UTC](https://community.deriv.com/t/atraso-en-la-verificacion-de-domicilio/87827 "2025-01-23T18:26:39Z")
La primera vez que envíe los documentos se demoraron mucho más de 3 días hábiles en revisarlos. En esa primera instancia fueron rechazados. Ahora he vuelto a enviar los documentos y ya pasaron más de 3 días hábiles que p…
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## [Boom and Crash Scalping Strategy](https://community.deriv.com/t/boom-and-crash-scalping-strategy/87828)
**Author:** [@aguador-abortee-2](https://community.deriv.com/u/aguador-abortee-2)\
**Replies:** 0\
**Last updated:** [January 23, 2025, 6:09pm UTC](https://community.deriv.com/t/boom-and-crash-scalping-strategy/87828 "2025-01-23T18:09:40Z")
Boom and Crash Scalping Strategy This strategy focuses on trading based on trends and spike patterns. Setup: Timeframe: Use the 1-minute (M1) timeframe for quick entries. Indicators: Moving Average (MA): Apply a 200…
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## [Demora en la verificación de domicilio](https://community.deriv.com/t/demora-en-la-verificacion-de-domicilio/87815)
**Author:** [@atactic-alemana-2](https://community.deriv.com/u/atactic-alemana-2)\
**Replies:** 0\
**Last updated:** [January 21, 2025, 1:21pm UTC](https://community.deriv.com/t/demora-en-la-verificacion-de-domicilio/87815 "2025-01-21T13:21:48Z")
Los primeros documentos enviados fueron rechazados, se demoraron mucho más de los 3 días hábiles que prometen en revisarlos y darme respuesta. He enviado nuevamente documentos para verificar mi domicilio, ya pasaron más…
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## [I putt oder butt canot rcvie my money](https://community.deriv.com/t/i-putt-oder-butt-canot-rcvie-my-money/87806)
**Author:** [@bestore-aedeagi-2](https://community.deriv.com/u/bestore-aedeagi-2)\
**Replies:** 1\
**Last updated:** [January 18, 2025, 8:29pm UTC](https://community.deriv.com/t/i-putt-oder-butt-canot-rcvie-my-money/87806 "2025-01-18T20:29:10Z")
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## [Verificacion de domicilio](https://community.deriv.com/t/verificacion-de-domicilio/87797)
**Author:** [@causeur-alfredo-2](https://community.deriv.com/u/causeur-alfredo-2)\
**Replies:** 2\
**Last updated:** [January 18, 2025, 8:28pm UTC](https://community.deriv.com/t/verificacion-de-domicilio/87797 "2025-01-18T20:28:24Z")
Hola, he tratado de verificar mi comprobante de domicilio pero ya me han rechazado 2 veces la documentación, quisiera saber cuál es el problema, ya lo envié por tercera vez, espero que ahora si se pueda verificar mi domi…
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## [NO VERIFICAN MI DOMICILIO](https://community.deriv.com/t/no-verifican-mi-domicilio/87804)
**Author:** [@brookie-agrapha-2](https://community.deriv.com/u/brookie-agrapha-2)\
**Replies:** 1\
**Last updated:** [January 17, 2025, 9:24pm UTC](https://community.deriv.com/t/no-verifican-mi-domicilio/87804 "2025-01-17T21:24:13Z")
TODAVIA NO ME VERIFICAN MI DOMICILIO, YA PUSE LA MISMA DIRECCION QUE MANDE EN COMPROVANTE DE DOMICILIO
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## [Compte MT5](https://community.deriv.com/t/compte-mt5/87805)
**Author:** [@camelry-alfalfa-2](https://community.deriv.com/u/camelry-alfalfa-2)\
**Replies:** 0\
**Last updated:** [January 17, 2025, 5:33pm UTC](https://community.deriv.com/t/compte-mt5/87805 "2025-01-17T17:33:08Z")
comment ouvrir un compte réel MT5 sur deriv
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## [Desapareció el dinero de mi cuenta](https://community.deriv.com/t/desaparecio-el-dinero-de-mi-cuenta/87803)
**Author:** [@barruly-alcopop-2](https://community.deriv.com/u/barruly-alcopop-2)\
**Replies:** 0\
**Last updated:** [January 17, 2025, 3:01pm UTC](https://community.deriv.com/t/desaparecio-el-dinero-de-mi-cuenta/87803 "2025-01-17T15:01:01Z")
Desapareció el dinero de mi cuenta.
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## [I am trying to submit my proof of identity and it keeps saying to resubmit after I upload my passport and a picture of myself , what should I do ?](https://community.deriv.com/t/i-am-trying-to-submit-my-proof-of-identity-and-it-keeps-saying-to-resubmit-after-i-upload-my-passport-and-a-picture-of-myself-what-should-i-do/40400)
**Author:** [@chaises-aenigma-2](https://community.deriv.com/u/chaises-aenigma-2)\
**Replies:** 1\
**Last updated:** [December 2, 2022, 4:07am UTC](https://community.deriv.com/t/i-am-trying-to-submit-my-proof-of-identity-and-it-keeps-saying-to-resubmit-after-i-upload-my-passport-and-a-picture-of-myself-what-should-i-do/40400 "2022-12-02T04:07:59Z")
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## [Getting all general trade data in real time](https://community.deriv.com/t/getting-all-general-trade-data-in-real-time/87780)
**Author:** [@arachic-anattas-1](https://community.deriv.com/u/arachic-anattas-1)\
**Replies:** 1\
**Last updated:** [January 13, 2025, 9:13am UTC](https://community.deriv.com/t/getting-all-general-trade-data-in-real-time/87780 "2025-01-13T09:13:31Z")
How can one via api get active trade data in real time
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## [Fraud-account blown](https://community.deriv.com/t/fraud-account-blown/87768)
**Author:** [@bottled-agonize-2](https://community.deriv.com/u/bottled-agonize-2)\
**Replies:** 1\
**Last updated:** [January 10, 2025, 8:44am UTC](https://community.deriv.com/t/fraud-account-blown/87768 "2025-01-10T08:44:28Z")
Hi All Please help me understand what could have happened to my account. Last night around 02:00AM in South Africa, my account was traded and it was blown out. I was asleep at that time! Please help me how do I trace w…
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## [YOUR SL IS NOT WORKING](https://community.deriv.com/t/your-sl-is-not-working/87769)
**Author:** [@allbone-alehoof-2](https://community.deriv.com/u/allbone-alehoof-2)\
**Replies:** 1\
**Last updated:** [January 10, 2025, 8:38am UTC](https://community.deriv.com/t/your-sl-is-not-working/87769 "2025-01-10T08:38:11Z")
I no wan talk much o! Muna just refund my money, cause I don’t know how I will put SL on a trade and you won’t respect it:rage::rage::rage:
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## [Remove previous account](https://community.deriv.com/t/remove-previous-account/87751)
**Author:** [@cheries-abashed-4](https://community.deriv.com/u/cheries-abashed-4)\
**Replies:** 1\
**Last updated:** [January 8, 2025, 5:43am UTC](https://community.deriv.com/t/remove-previous-account/87751 "2025-01-08T05:43:56Z")
I have created an account but my details were wrong there. Then I created a new account and then it says I cant deposit since my details are matching with another account. But I already closed my previous account. How ca…
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## [Cajero Bloqueado para retiros](https://community.deriv.com/t/cajero-bloqueado-para-retiros/87763)
**Author:** [@angelim-alforge-2](https://community.deriv.com/u/angelim-alforge-2)\
**Replies:** 2\
**Last updated:** [January 7, 2025, 11:29pm UTC](https://community.deriv.com/t/cajero-bloqueado-para-retiros/87763 "2025-01-07T23:29:51Z")
Buenos dias, hoy al realizar el retiro me sale el siguiente mensaje " Desafortunadamente, solo puede hacer depósitos. Contáctenos a través del live chat para habilitar los retiros" quisiera saber por que lo bloquean cuan…
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## [Please how can I open my Deriv cashier](https://community.deriv.com/t/please-how-can-i-open-my-deriv-cashier/87762)
**Author:** [@blawort-adultly-2](https://community.deriv.com/u/blawort-adultly-2)\
**Replies:** 1\
**Last updated:** [January 7, 2025, 7:59pm UTC](https://community.deriv.com/t/please-how-can-i-open-my-deriv-cashier/87762 "2025-01-07T19:59:46Z")
My Deriv cashier as been locked for a while pls I need it to be open
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## [Domicilio](https://community.deriv.com/t/domicilio/87755)
**Author:** [@accinge-aldimin-2](https://community.deriv.com/u/accinge-aldimin-2)\
**Replies:** 1\
**Last updated:** [January 7, 2025, 7:50pm UTC](https://community.deriv.com/t/domicilio/87755 "2025-01-07T19:50:29Z")
Buenas tardes. Envié la prueba de domicilio hace varios meses y continúa en revisión ¿Cómo puedo solucionarlo para poder operar? Muchas gracias
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## [Scammers in deriv](https://community.deriv.com/t/scammers-in-deriv/87761)
**Author:** [@catfall-adlumia-2](https://community.deriv.com/u/catfall-adlumia-2)\
**Replies:** 1\
**Last updated:** [January 7, 2025, 7:44pm UTC](https://community.deriv.com/t/scammers-in-deriv/87761 "2025-01-07T19:44:48Z")
I recently got scammed on deriv, someone hacked my account and used passkey to access my account, they made a sell offer with th
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## [Deriv Host khanabdulqayoom](https://community.deriv.com/t/deriv-host-khanabdulqayoom/87765)
**Author:** [@baguios-affines-2](https://community.deriv.com/u/baguios-affines-2)\
**Replies:** 0\
**Last updated:** [January 7, 2025, 6:06pm UTC](https://community.deriv.com/t/deriv-host-khanabdulqayoom/87765 "2025-01-07T18:06:00Z")
Deriv Host khanabdulqayoom
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## [Delayed deposit](https://community.deriv.com/t/delayed-deposit/87760)
**Author:** [@anarcho-alcoved-2](https://community.deriv.com/u/anarcho-alcoved-2)\
**Replies:** 0\
**Last updated:** [January 7, 2025, 12:32pm UTC](https://community.deriv.com/t/delayed-deposit/87760 "2025-01-07T12:32:35Z")
I made a deposit on 29th, December 2024 but until now it hasn’t reflected in my account, i have tried reaching out but all i’m told is to wait for 1-3 working days but now it has been a week and nothing has been done, i’…
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## [My refund is yet to be received in December 21st](https://community.deriv.com/t/my-refund-is-yet-to-be-received-in-december-21st/87746)
**Author:** [@adaptor-adsmith-2](https://community.deriv.com/u/adaptor-adsmith-2)\
**Replies:** 1\
**Last updated:** [January 6, 2025, 3:59am UTC](https://community.deriv.com/t/my-refund-is-yet-to-be-received-in-december-21st/87746 "2025-01-06T03:59:49Z")
Please I really need my refund as soon as possible, after making a deposit of 50 on 21st of December from bank transfer, till this very moment the fund never reflects in my account I was told there will be a refund, yet …
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