# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=19 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 20 --- ## [Charting issue](https://community.deriv.com/t/charting-issue/86906)
**Author:** [@chafery-airbill-2](https://community.deriv.com/u/chafery-airbill-2)\ **Replies:** 1\ **Last updated:** [May 27, 2024, 9:08pm UTC](https://community.deriv.com/t/charting-issue/86906 "2024-05-27T21:08:05Z")
Why i am unable to move my drawing on charts. does anyone facing same issue --- ## [SCAMMED IN DERIV detailed](https://community.deriv.com/t/scammed-in-deriv-detailed/86912)
**Author:** [@actures-acheron-2](https://community.deriv.com/u/actures-acheron-2)\ **Replies:** 1\ **Last updated:** [May 27, 2024, 8:59pm UTC](https://community.deriv.com/t/scammed-in-deriv-detailed/86912 "2024-05-27T20:59:31Z")
This is long version of how I got scammed I just got scammed and need assistance investigating GIDEON KIPKIRUI (the seller’s real name) on the p2p platform. After I paid him via M-Pesa (using the same number but it show… --- ## [Payment.](https://community.deriv.com/t/payment/86909)
**Author:** [@bovines-aidance-2](https://community.deriv.com/u/bovines-aidance-2)\ **Replies:** 1\ **Last updated:** [May 27, 2024, 8:52pm UTC](https://community.deriv.com/t/payment/86909 "2024-05-27T20:52:25Z")
If I’m unable to verify my proof of address but in this case I have successfully proved my identification, Will I be able to withdraw and deposit fund without any issues ? --- ## [Withdrawal History](https://community.deriv.com/t/withdrawal-history/86902)
**Author:** [@choroid-agonium-2](https://community.deriv.com/u/choroid-agonium-2)\ **Replies:** 1\ **Last updated:** [May 26, 2024, 9:47am UTC](https://community.deriv.com/t/withdrawal-history/86902 "2024-05-26T09:47:47Z")
How to find withdrawal history in my deriv account? --- ## [Proof of income](https://community.deriv.com/t/proof-of-income/86900)
**Author:** [@bodgies-airbase-2](https://community.deriv.com/u/bodgies-airbase-2)\ **Replies:** 1\ **Last updated:** [May 26, 2024, 9:45am UTC](https://community.deriv.com/t/proof-of-income/86900 "2024-05-26T09:45:40Z")
I’m not able to verify income and ownership.Why --- ## [Loss all my treading](https://community.deriv.com/t/loss-all-my-treading/86858)
**Author:** [@amuzzle-affirms-2](https://community.deriv.com/u/amuzzle-affirms-2)\ **Replies:** 4\ **Last updated:** [May 25, 2024, 5:57pm UTC](https://community.deriv.com/t/loss-all-my-treading/86858 "2024-05-25T17:57:52Z")
Pls i lossall my money any help --- ## [Lost Access to My Email that Is Linked to Deriv Account](https://community.deriv.com/t/lost-access-to-my-email-that-is-linked-to-deriv-account/86850)
**Author:** [@biotomy-acumens-2](https://community.deriv.com/u/biotomy-acumens-2)\ **Replies:** 2\ **Last updated:** [May 25, 2024, 6:02pm UTC](https://community.deriv.com/t/lost-access-to-my-email-that-is-linked-to-deriv-account/86850 "2024-05-25T18:02:37Z")
Hi, I lost access to my email that is linked to my Deriv account. I have tried all the recovery methods but I haven’t been able to recover it. Google, my email provider is advising that instead I should open a new accou… --- ## [METATRADER 5](https://community.deriv.com/t/metatrader-5/86882)
**Author:** [@account-agitate-2](https://community.deriv.com/u/account-agitate-2)\ **Replies:** 1\ **Last updated:** [May 22, 2024, 2:26pm UTC](https://community.deriv.com/t/metatrader-5/86882 "2024-05-22T14:26:40Z")
HELLO I AM NEW HERE HOW CAN I DOWNLOAD METATRADER 5 FOR WINDOWS I CANT FIND ANY OPTION ON THE WEBSITE --- ## [I was on a trade on 7th of August and every thing frozed. My account was wiped out. Please I need a refund of my money](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222)
**Author:** [@auricle-accinge-2](https://community.deriv.com/u/auricle-accinge-2)\ **Replies:** 5\ **Last updated:** [May 22, 2024, 5:35am UTC](https://community.deriv.com/t/i-was-on-a-trade-on-7th-of-august-and-every-thing-frozed-my-account-was-wiped-out-please-i-need-a-refund-of-my-money/2222 "2024-05-22T05:35:47Z")
I was on a trade on 7th of August and every thing frozed. My account was wiped out. Please I need a refund of my money --- ## [no. of accounts](https://community.deriv.com/t/no-of-accounts/86867)
**Author:** [@calthas-airfare-2](https://community.deriv.com/u/calthas-airfare-2)\ **Replies:** 3\ **Last updated:** [May 22, 2024, 5:23am UTC](https://community.deriv.com/t/no-of-accounts/86867 "2024-05-22T05:23:56Z")
i know i can have one deriv account i.e. the one with cr number. my question is how many swapfree/financial/derived/ctrader etc accounts can i have?? can i have 1 financial account for each jurisdiction - svg, bvi, van … --- ## [quantity limits](https://community.deriv.com/t/quantity-limits/86866)
**Author:** [@calthas-airfare-2](https://community.deriv.com/u/calthas-airfare-2)\ **Replies:** 1\ **Last updated:** [May 21, 2024, 1:11pm UTC](https://community.deriv.com/t/quantity-limits/86866 "2024-05-21T13:11:26Z")
i have a financial svg mt5 account. the quantity limit for eth is 10, for most other items is 15. this means if i try to trade 11 quantity of eth or 20 lots of gbpusd, i get error - volume limit exceeded. now, i want to… --- ## [To deriv](https://community.deriv.com/t/to-deriv/12144)
**Author:** [@bialate-acarids-2](https://community.deriv.com/u/bialate-acarids-2)\ **Replies:** 2\ **Last updated:** [May 21, 2024, 1:05pm UTC](https://community.deriv.com/t/to-deriv/12144 "2024-05-21T13:05:30Z")
I try to login my mt5 with my deriv user name and password but it keep denying my account, instead it saying authorization failed, what should I do? --- ## [I Lost access to the email linked to my deriv after I factory reset my device due to a virus.](https://community.deriv.com/t/i-lost-access-to-the-email-linked-to-my-deriv-after-i-factory-reset-my-device-due-to-a-virus/71816)
**Author:** [@belsire-adenine-2](https://community.deriv.com/u/belsire-adenine-2)\ **Replies:** 8\ **Last updated:** [May 21, 2024, 12:54pm UTC](https://community.deriv.com/t/i-lost-access-to-the-email-linked-to-my-deriv-after-i-factory-reset-my-device-due-to-a-virus/71816 "2024-05-21T12:54:26Z")
Hi, I lost my email access linked to my deriv a few weeks ago after I had a virus problem on my phone andhad it factory reset. I don’t remember the password and I’ve tried recovery multiple times but they keep sending th… --- ## [Help! Help! Help!!!](https://community.deriv.com/t/help-help-help/86801)
**Author:** [@acharya-airview-2](https://community.deriv.com/u/acharya-airview-2)\ **Replies:** 1\ **Last updated:** [May 14, 2024, 12:20pm UTC](https://community.deriv.com/t/help-help-help/86801 "2024-05-14T12:20:26Z")
I am new to this broker, I’ve been trying to get my mt5 login both on demo and real account but whenever I input password it says validation input error and knocks me out, please I need help --- ## [Account locked please help](https://community.deriv.com/t/account-locked-please-help/18572)
**Author:** [@burlily-abolish-2](https://community.deriv.com/u/burlily-abolish-2)\ **Replies:** 3\ **Last updated:** [May 21, 2024, 12:43pm UTC](https://community.deriv.com/t/account-locked-please-help/18572 "2024-05-21T12:43:43Z")
Please my account is locking I need to trade urgently and I need to deposit urgently but I can’t --- ## [Missing payment method](https://community.deriv.com/t/missing-payment-method/32966)
**Author:** [@catwood-acroter-2](https://community.deriv.com/u/catwood-acroter-2)\ **Replies:** 4\ **Last updated:** [May 21, 2024, 12:42pm UTC](https://community.deriv.com/t/missing-payment-method/32966 "2024-05-21T12:42:01Z")
I can’t find my Astropay on my account --- ## [copy trading en mt5](https://community.deriv.com/t/copy-trading-en-mt5/3202)
**Author:** [@bazodee-abusion-2](https://community.deriv.com/u/bazodee-abusion-2)\ **Replies:** 2\ **Last updated:** [May 21, 2024, 12:40pm UTC](https://community.deriv.com/t/copy-trading-en-mt5/3202 "2024-05-21T12:40:20Z")
Buenas noches, pueden otros trader copiar mis operaciones en MT5? y como puedo hacerlo? gracias. --- ## [Modifying bot to have good payouts](https://community.deriv.com/t/modifying-bot-to-have-good-payouts/63123)
**Author:** [@broking-aggrege-2](https://community.deriv.com/u/broking-aggrege-2)\ **Replies:** 12\ **Last updated:** [May 21, 2024, 12:15pm UTC](https://community.deriv.com/t/modifying-bot-to-have-good-payouts/63123 "2024-05-21T12:15:23Z")
Hello guys…got a bot…my bot but want to change payout win profits…incase of a win …how is it done…i dont know coding --- ## [can I upload my passport for proof of address?](https://community.deriv.com/t/can-i-upload-my-passport-for-proof-of-address/27294)
**Author:** [@acapnic-abjured-2](https://community.deriv.com/u/acapnic-abjured-2)\ **Replies:** 3\ **Last updated:** [May 21, 2024, 8:40am UTC](https://community.deriv.com/t/can-i-upload-my-passport-for-proof-of-address/27294 "2024-05-21T08:40:01Z")
hi~ i tried to proceed to verify proof of address by tax bill in my country. but it couldn’t be verified. i think it couldn’t be verified because the tax bill didn’t express English at all. so i have a question. can I up… --- ## [Est-ce que je peux ouvrir un compte de trading sur option binaire](https://community.deriv.com/t/est-ce-que-je-peux-ouvrir-un-compte-de-trading-sur-option-binaire/86865)
**Author:** [@caimans-abandon-4](https://community.deriv.com/u/caimans-abandon-4)\ **Replies:** 1\ **Last updated:** [May 20, 2024, 10:54pm UTC](https://community.deriv.com/t/est-ce-que-je-peux-ouvrir-un-compte-de-trading-sur-option-binaire/86865 "2024-05-20T22:54:30Z")
Bonjour J’aimerais savoir si il existe sur Deriv une plateforme options binaires Merci de votre aide François --- ## [Withdrawal restrictions](https://community.deriv.com/t/withdrawal-restrictions/86809)
**Author:** [@asswage-aikidos-2](https://community.deriv.com/u/asswage-aikidos-2)\ **Replies:** 1\ **Last updated:** [May 19, 2024, 8:34am UTC](https://community.deriv.com/t/withdrawal-restrictions/86809 "2024-05-19T08:34:23Z")
Withdrawing to same deposit method. What happens when I lose all access to initial deposit method? Do I lose all my money then ? --- ## [Withdrawal /verification issues](https://community.deriv.com/t/withdrawal-verification-issues/86615)
**Author:** [@antaeus-adossee-2](https://community.deriv.com/u/antaeus-adossee-2)\ **Replies:** 9\ **Last updated:** [May 19, 2024, 8:05am UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615 "2024-05-19T08:05:45Z")
I did register my deriv account while residing in my country and later moved to a country that is not listed. I am unable to provide the required verification documents as I no longer pay bills or bank back home. I have… --- ## [Verification of tax number](https://community.deriv.com/t/verification-of-tax-number/17554)
**Author:** [@bassine-aboulia-2](https://community.deriv.com/u/bassine-aboulia-2)\ **Replies:** 4\ **Last updated:** [May 19, 2024, 8:02am UTC](https://community.deriv.com/t/verification-of-tax-number/17554 "2024-05-19T08:02:24Z")
How long does Deriv usually take to verify a tax number?Let’s assume they restricted deposits and withdrawals because there was no tax number. --- ## [Sell order dispute](https://community.deriv.com/t/sell-order-dispute/86859)
**Author:** [@avocets-adpress-2](https://community.deriv.com/u/avocets-adpress-2)\ **Replies:** 1\ **Last updated:** [May 18, 2024, 10:38am UTC](https://community.deriv.com/t/sell-order-dispute/86859 "2024-05-18T10:38:16Z")
Hello. Kindly resend my $5 back to my account. The person did not pay me --- ## [Margin balance](https://community.deriv.com/t/margin-balance/86857)
**Author:** [@cations-abandum-4](https://community.deriv.com/u/cations-abandum-4)\ **Replies:** 1\ **Last updated:** [May 17, 2024, 7:10am UTC](https://community.deriv.com/t/margin-balance/86857 "2024-05-17T07:10:52Z")
Hey before i begin, my balance margin must be 80 dollars on mt5. Like i need to deposit 80 dollars on it. But when i want to trade on mt5 and trade like 0.01 xauusd, Will it when i lose, all my money is gone? Or am i gon… --- ## [can’t create cfd](https://community.deriv.com/t/can-t-create-cfd/86792)
**Author:** [@ciboule-airview-2](https://community.deriv.com/u/ciboule-airview-2)\ **Replies:** 1\ **Last updated:** [May 9, 2024, 10:19am UTC](https://community.deriv.com/t/can-t-create-cfd/86792 "2024-05-09T10:19:53Z")
why can’t i create any cfd to start trading?? --- ## [updates on the trading instruments](https://community.deriv.com/t/updates-on-the-trading-instruments/86789)
**Author:** [@cariama-agavose-2](https://community.deriv.com/u/cariama-agavose-2)\ **Replies:** 1\ **Last updated:** [May 8, 2024, 2:47pm UTC](https://community.deriv.com/t/updates-on-the-trading-instruments/86789 "2024-05-08T14:47:57Z")
okay i really in love with the synthetics trading, but i can\`t find some instruments like step 200 the deriv trading view. why is that? --- ## [Account bloqued](https://community.deriv.com/t/account-bloqued/86777)
**Author:** [@benzoin-actifed-2](https://community.deriv.com/u/benzoin-actifed-2)\ **Replies:** 3\ **Last updated:** [May 7, 2024, 11:14am UTC](https://community.deriv.com/t/account-bloqued/86777 "2024-05-07T11:14:01Z")
Subject: Account Blocked due to Address Verification Review Dear Support Team, I am writing to you regarding my trading account that has been recently blocked. I understand that the reason behind this is the review of … --- ## [Help Email Lost](https://community.deriv.com/t/help-email-lost/86764)
**Author:** [@betakes-amazona-1](https://community.deriv.com/u/betakes-amazona-1)\ **Replies:** 4\ **Last updated:** [May 7, 2024, 2:44am UTC](https://community.deriv.com/t/help-email-lost/86764 "2024-05-07T02:44:44Z")
I lost my email address registered with you to a hacker. I can’t access my lost email. Contacting your support team daily about this. A support ticket is created daily but my issue is not resolved. First, when I created … --- ## [ChatBot](https://community.deriv.com/t/chatbot/41779)
**Author:** [@autumny-abiuret-2](https://community.deriv.com/u/autumny-abiuret-2)\ **Replies:** 7\ **Last updated:** [May 7, 2024, 2:26am UTC](https://community.deriv.com/t/chatbot/41779 "2024-05-07T02:26:18Z")
How can we chat with human agents in Deriv Live Chat? The ChatBot is not giving required reply to my questions. [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=18) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=20)