# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=2 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 3 --- ## [Mt5 keeps on Rejecting orders](https://community.deriv.com/t/mt5-keeps-on-rejecting-orders/89300)
**Author:** [@boiling-acrobat-2](https://community.deriv.com/u/boiling-acrobat-2)\ **Replies:** 1\ **Last updated:** [March 30, 2026, 12:20pm UTC](https://community.deriv.com/t/mt5-keeps-on-rejecting-orders/89300 "2026-03-30T12:20:35Z")
Hi im having a problem with MT5 it keeps on Rejecting orders when place trade .what will be the problem --- ## [How do i unblock my cashier](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857)
**Author:** [@acetums-adverbs-2](https://community.deriv.com/u/acetums-adverbs-2)\ **Replies:** 6\ **Last updated:** [March 29, 2026, 9:42pm UTC](https://community.deriv.com/t/how-do-i-unblock-my-cashier/36857 "2026-03-29T21:42:13Z")
How do i unblock my cashier --- ## [CASHIER BEING LOCKED](https://community.deriv.com/t/cashier-being-locked/89294)
**Author:** [@allseed-amanori-2](https://community.deriv.com/u/allseed-amanori-2)\ **Replies:** 2\ **Last updated:** [March 28, 2026, 8:41pm UTC](https://community.deriv.com/t/cashier-being-locked/89294 "2026-03-28T20:41:54Z")
My cashier being locked and i’ve messaged deriv about it on the site and also through via whatsapp. I NEED HELP EM --- ## [Withdrawal pending,it has been a week and still haven't received back my funds which i withdrew.And i don't know why deriv isn't responding](https://community.deriv.com/t/withdrawal-pending-it-has-been-a-week-and-still-havent-received-back-my-funds-which-i-withdrew-and-i-dont-know-why-deriv-isnt-responding/89292)
**Author:** [@baronry-alcohol-2](https://community.deriv.com/u/baronry-alcohol-2)\ **Replies:** 1\ **Last updated:** [March 28, 2026, 3:50pm UTC](https://community.deriv.com/t/withdrawal-pending-it-has-been-a-week-and-still-havent-received-back-my-funds-which-i-withdrew-and-i-dont-know-why-deriv-isnt-responding/89292 "2026-03-28T15:50:08Z")
Withdrawal pending,it has been a week and still haven’t received back my funds which i withdrew.And i don’t know why deriv isn’t responding,honestly am thinking of switching broker at this moment --- ## [paused transfers on my account](https://community.deriv.com/t/paused-transfers-on-my-account/89290)
**Author:** [@blivets-aieries-2](https://community.deriv.com/u/blivets-aieries-2)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 8:51pm UTC](https://community.deriv.com/t/paused-transfers-on-my-account/89290 "2026-03-27T20:51:35Z")
My Transfers paused. --- ## [No puedo subir mis documentos de verificación de domicilio](https://community.deriv.com/t/no-puedo-subir-mis-documentos-de-verificacion-de-domicilio/88800)
**Author:** [@cafilas-airgaps-2](https://community.deriv.com/u/cafilas-airgaps-2)\ **Replies:** 6\ **Last updated:** [March 27, 2026, 5:29pm UTC](https://community.deriv.com/t/no-puedo-subir-mis-documentos-de-verificacion-de-domicilio/88800 "2026-03-27T17:29:16Z")
No puedo subir mis documentos de verificación de domicilio --- ## [Deposits](https://community.deriv.com/t/deposits/89285)
**Author:** [@analyst-amatory-2](https://community.deriv.com/u/analyst-amatory-2)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 11:18pm UTC](https://community.deriv.com/t/deposits/89285 "2026-03-26T23:18:37Z")
I made my first deposit into my Deriv account two days ago, and the funds are still not reflecting in my balance. And it becomes frustrating when both the live and WhatsApp customer support ghosts your conversations . --- ## [Unauthorized $245 Debit – No Response from Support](https://community.deriv.com/t/unauthorized-245-debit-no-response-from-support/89284)
**Author:** [@anestra-acetums-2](https://community.deriv.com/u/anestra-acetums-2)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 9:40pm UTC](https://community.deriv.com/t/unauthorized-245-debit-no-response-from-support/89284 "2026-03-26T21:40:03Z")
I want to publicly share a situation that is really concerning me. $245 has been debited from my trading account, and the transaction is labeled as “manual rescind,” which I do not understand and did not authorize. I h… --- ## [Saque Pix atrasado sem suporte da deriv](https://community.deriv.com/t/saque-pix-atrasado-sem-suporte-da-deriv/89283)
**Author:** [@airlike-amative-2](https://community.deriv.com/u/airlike-amative-2)\ **Replies:** 5\ **Last updated:** [March 26, 2026, 8:09pm UTC](https://community.deriv.com/t/saque-pix-atrasado-sem-suporte-da-deriv/89283 "2026-03-26T20:09:23Z")
Fiz solicitação de saque a 4 Dias , e não recebi e sem resposta ou suporte por parte da deriv. No aguardo de resposta. O whatsapp não responde tbm, já fiz contato . Entrem em contato comigo! --- ## [PROBLEMA CON DEPOSITO AIRTM](https://community.deriv.com/t/problema-con-deposito-airtm/89280)
**Author:** [@careful-address-2](https://community.deriv.com/u/careful-address-2)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 2:24pm UTC](https://community.deriv.com/t/problema-con-deposito-airtm/89280 "2026-03-26T14:24:44Z")
El 25 de marzo de 2026 a las 8:09 AM hora de Colombia (13:08 UTC) hice un depósito de 95 USDC a través de Airtm hacia Deriv BVI LTD. El comprobante de Airtm muestra que la transacción fue completada (TXID: 2E46RY44F8FPB7… --- ## [Amy is not responding](https://community.deriv.com/t/amy-is-not-responding/89279)
**Author:** [@biotope-advisal-2](https://community.deriv.com/u/biotope-advisal-2)\ **Replies:** 1\ **Last updated:** [March 26, 2026, 12:48pm UTC](https://community.deriv.com/t/amy-is-not-responding/89279 "2026-03-26T12:48:29Z")
Your amy is not responding and your WhatsApp is not responding too --- ## [Deriv not sending withdrawals and not responding in chat customer service](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212)
**Author:** [@bestead-aircrew-2](https://community.deriv.com/u/bestead-aircrew-2)\ **Replies:** 2\ **Last updated:** [March 26, 2026, 12:07pm UTC](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212 "2026-03-26T12:07:38Z")
Deriv not sending withdrawals and not responding in chat customer service Its a whole week taking me in circles without sending my withdrawal customer service dont respond and make sure u cant open a live chat to follo… --- ## [Respond to me](https://community.deriv.com/t/respond-to-me/89270)
**Author:** [@biotope-advisal-2](https://community.deriv.com/u/biotope-advisal-2)\ **Replies:** 2\ **Last updated:** [March 26, 2026, 9:26am UTC](https://community.deriv.com/t/respond-to-me/89270 "2026-03-26T09:26:49Z")
Please respond to me i need my funds back i want to use them --- ## [Crypto Withdrawal Issue](https://community.deriv.com/t/crypto-withdrawal-issue/87538)
**Author:** [@abduced-ahuatle-2](https://community.deriv.com/u/abduced-ahuatle-2)\ **Replies:** 2\ **Last updated:** [March 24, 2026, 6:05pm UTC](https://community.deriv.com/t/crypto-withdrawal-issue/87538 "2026-03-24T18:05:02Z")
Dear Deriv Community Centre, I initiated a crypto withdrawal three days ago, and since then, I have not received any confirmation or status update on my transaction, even though the amount has been deducted from my wall… --- ## [Remove my account restriction](https://community.deriv.com/t/remove-my-account-restriction/89258)
**Author:** [@bungees-admires-2](https://community.deriv.com/u/bungees-admires-2)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 5:20pm UTC](https://community.deriv.com/t/remove-my-account-restriction/89258 "2026-03-24T17:20:45Z")
Hello support, kindly check my email: gavoxavier@gmail.com , I have not received any response about my account getting unrestricted, this is stressful since I cannot withdraw or even trade, kindly check. --- ## [I cannot change my name in my new deriv account and not receiving the OTP to my mobile](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254)
**Author:** [@burghal-accinge](https://community.deriv.com/u/burghal-accinge)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 7:14pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254 "2026-03-23T19:14:25Z")
Sahan Wickramanayake smwdex@gmail.com Mon, Mar 23, 2:30 PM (9 hours ago) to support Hi Team, I have created a Deriv account recently and i am facing this issue currently. I have … --- ## [Hi what is my server time](https://community.deriv.com/t/hi-what-is-my-server-time/89244)
**Author:** [@chinner-abthane-2](https://community.deriv.com/u/chinner-abthane-2)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 3:47pm UTC](https://community.deriv.com/t/hi-what-is-my-server-time/89244 "2026-03-17T15:47:11Z")
How do I access my server time --- ## [Withdrawal to M-Pesa not received – trace ID74375910 ignored for 3+ weeks](https://community.deriv.com/t/withdrawal-to-m-pesa-not-received-trace-id74375910-ignored-for-3-weeks/89239)
**Author:** [@ahypnia-alkenyl-2](https://community.deriv.com/u/ahypnia-alkenyl-2)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 2:55pm UTC](https://community.deriv.com/t/withdrawal-to-m-pesa-not-received-trace-id74375910-ignored-for-3-weeks/89239 "2026-03-16T14:55:09Z")
I withdrew $20 via Mobile Money (M-Pesa) on 5 Feb 2026. The withdrawal shows as “completed” with trace ID \[insert trace ID\], but Safaricom confirmed no payment was received. I have contacted support multiple times over … --- ## [My cashier Got blocked](https://community.deriv.com/t/my-cashier-got-blocked/89238)
**Author:** [@aplites-acedias-2](https://community.deriv.com/u/aplites-acedias-2)\ **Replies:** 1\ **Last updated:** [March 16, 2026, 7:23am UTC](https://community.deriv.com/t/my-cashier-got-blocked/89238 "2026-03-16T07:23:17Z")
My cashier got blocked and the live support aren’t working on it everyday --- ## [For my deriv proof of identity they wont allow me to submit my identification because it is disabled](https://community.deriv.com/t/for-my-deriv-proof-of-identity-they-wont-allow-me-to-submit-my-identification-because-it-is-disabled/89234)
**Author:** [@brooses-agreers-2](https://community.deriv.com/u/brooses-agreers-2)\ **Replies:** 0\ **Last updated:** [March 14, 2026, 3:46pm UTC](https://community.deriv.com/t/for-my-deriv-proof-of-identity-they-wont-allow-me-to-submit-my-identification-because-it-is-disabled/89234 "2026-03-14T15:46:22Z")
Deriv disabled my proof of identity now I cant input my identification. --- ## [Trader Hub wipe my deposited $202](https://community.deriv.com/t/trader-hub-wipe-my-deposited-202/89233)
**Author:** [@catspaw-amatito-2](https://community.deriv.com/u/catspaw-amatito-2)\ **Replies:** 1\ **Last updated:** [March 14, 2026, 2:26pm UTC](https://community.deriv.com/t/trader-hub-wipe-my-deposited-202/89233 "2026-03-14T14:26:11Z")
I’m completely new on Deriv. I registered on Deriv, fully verified and funded. Some minutes ago I set my password again. Then it lead me to Traders hub which is the first time I’m seeing this. Prompt me with USD wallet… --- ## [Withdrawal is locked](https://community.deriv.com/t/withdrawal-is-locked/89232)
**Author:** [@chewets-alfalfa-2](https://community.deriv.com/u/chewets-alfalfa-2)\ **Replies:** 1\ **Last updated:** [March 12, 2026, 6:47pm UTC](https://community.deriv.com/t/withdrawal-is-locked/89232 "2026-03-12T18:47:37Z")
My withdrawal has been lock for 2 weeks and everytime I speak with some from live chat they keep extending 3 business I so sick of this there holding my money and Im sitting while good trades pass me by this should be il… --- ## [Problema para actualizar Documento de Identidad.](https://community.deriv.com/t/problema-para-actualizar-documento-de-identidad/89228)
**Author:** [@beelike-agistor-2](https://community.deriv.com/u/beelike-agistor-2)\ **Replies:** 3\ **Last updated:** [March 10, 2026, 12:45pm UTC](https://community.deriv.com/t/problema-para-actualizar-documento-de-identidad/89228 "2026-03-10T12:45:50Z")
Buen día. Mi documento de identidad caducó y bloquea depósitos/retiros/transferencias. Al intentar actualizar desde la notificación, aparece ‘Su prueba de identidad ha sido verificada’ y no deja subir el nuevo documento… --- ## [Deposit not appearing](https://community.deriv.com/t/deposit-not-appearing/88120)
**Author:** [@buzukia-acaleph-2](https://community.deriv.com/u/buzukia-acaleph-2)\ **Replies:** 9\ **Last updated:** [March 9, 2026, 5:01pm UTC](https://community.deriv.com/t/deposit-not-appearing/88120 "2026-03-09T17:01:05Z")
I deposited money on Friday but it still doesn’t appear on my deriv account --- ## [Payment pending](https://community.deriv.com/t/payment-pending/89226)
**Author:** [@chicane-abricot-2](https://community.deriv.com/u/chicane-abricot-2)\ **Replies:** 1\ **Last updated:** [March 9, 2026, 11:13am UTC](https://community.deriv.com/t/payment-pending/89226 "2026-03-09T11:13:06Z")
Goodday. Please assist me with the payment that I have made on 27/02/2026 that is still not reflecting on my account. I made payment of 72usd via capitec pay and it was successful on their side but no money reflecting … --- ## [Account paused](https://community.deriv.com/t/account-paused/89220)
**Author:** [@cabomba-amating-2](https://community.deriv.com/u/cabomba-amating-2)\ **Replies:** 2\ **Last updated:** [March 8, 2026, 2:52pm UTC](https://community.deriv.com/t/account-paused/89220 "2026-03-08T14:52:36Z")
Good Morning Sir/Madam, Hope all is well with you.. I am currently Facing some difficulties with my Deposit being Paused on your App and I have all the necessary Documents to proof that the Banking details belong to me … --- ## [hi my cashier is blocked can you help me](https://community.deriv.com/t/hi-my-cashier-is-blocked-can-you-help-me/89218)
**Author:** [@axillar-alongst-2](https://community.deriv.com/u/axillar-alongst-2)\ **Replies:** 2\ **Last updated:** [March 8, 2026, 8:32am UTC](https://community.deriv.com/t/hi-my-cashier-is-blocked-can-you-help-me/89218 "2026-03-08T08:32:21Z")
hi my cashier is blocked can you help me --- ## [I have done all verifications for my account but still unable to transfer and deposit please i need to be assigned to a human customer support because this bot chat isn’t helping](https://community.deriv.com/t/i-have-done-all-verifications-for-my-account-but-still-unable-to-transfer-and-deposit-please-i-need-to-be-assigned-to-a-human-customer-support-because-this-bot-chat-isn-t-helping/89206)
**Author:** [@bowsman-alluded-2](https://community.deriv.com/u/bowsman-alluded-2)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 6:16pm UTC](https://community.deriv.com/t/i-have-done-all-verifications-for-my-account-but-still-unable-to-transfer-and-deposit-please-i-need-to-be-assigned-to-a-human-customer-support-because-this-bot-chat-isn-t-helping/89206 "2026-03-05T18:16:48Z")
I have done all verifications for my account but still unable to transfer and deposit please i need to be assigned to a human customer support because this bot chat isn’t helping --- ## [My crypto deposit not credited since 4 hours](https://community.deriv.com/t/my-crypto-deposit-not-credited-since-4-hours/89185)
**Author:** [@broncho-abseils-2](https://community.deriv.com/u/broncho-abseils-2)\ **Replies:** 3\ **Last updated:** [March 4, 2026, 5:46am UTC](https://community.deriv.com/t/my-crypto-deposit-not-credited-since-4-hours/89185 "2026-03-04T05:46:58Z")
Hello Made a deposit on my deriv account since 4 hours now to take a particular trade. Transaction confirmed on the blockchain but still pending on Deriv. Deposit made with TRX (TRON). Sent message to support chat and W… --- ## [I deposited funds through mpesa and when I try to withdraw the money it says transaction failed](https://community.deriv.com/t/i-deposited-funds-through-mpesa-and-when-i-try-to-withdraw-the-money-it-says-transaction-failed/89197)
**Author:** [@athymia-alaskas-2](https://community.deriv.com/u/athymia-alaskas-2)\ **Replies:** 0\ **Last updated:** [March 4, 2026, 1:47am UTC](https://community.deriv.com/t/i-deposited-funds-through-mpesa-and-when-i-try-to-withdraw-the-money-it-says-transaction-failed/89197 "2026-03-04T01:47:18Z")
I deposited funds through mpesa and when I try to withdraw the money it says transaction failed [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=1) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=3)