# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=20 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 21 --- ## [Account hold, and documents requested sent](https://community.deriv.com/t/account-hold-and-documents-requested-sent/86772)
**Author:** [@ambrite-ambages-1](https://community.deriv.com/u/ambrite-ambages-1)\ **Replies:** 3\ **Last updated:** [May 4, 2024, 6:05pm UTC](https://community.deriv.com/t/account-hold-and-documents-requested-sent/86772 "2024-05-04T18:05:10Z")
Hi, my account has been blocked, and requested documents has been sent (Proof of Income, bank statements), then 2 weeks later, I got the message below: The recent blocking and freezing of your deriv account were carried… --- ## [My Deriv can't transfer money to MT5 its saying my MT5 account has been disabled](https://community.deriv.com/t/my-deriv-cant-transfer-money-to-mt5-its-saying-my-mt5-account-has-been-disabled/86768)
**Author:** [@boation-airtime-2](https://community.deriv.com/u/boation-airtime-2)\ **Replies:** 1\ **Last updated:** [May 4, 2024, 10:43am UTC](https://community.deriv.com/t/my-deriv-cant-transfer-money-to-mt5-its-saying-my-mt5-account-has-been-disabled/86768 "2024-05-04T10:43:18Z")
What can l.do please please help --- ## [Admin fee for swap free account](https://community.deriv.com/t/admin-fee-for-swap-free-account/86754)
**Author:** [@calabar-ahriman-2](https://community.deriv.com/u/calabar-ahriman-2)\ **Replies:** 2\ **Last updated:** [May 4, 2024, 3:07am UTC](https://community.deriv.com/t/admin-fee-for-swap-free-account/86754 "2024-05-04T03:07:51Z")
Starting from May 01st, admin fee is applicable in swap free accounts. Then is there any difference between swap charged account and swap free admin fee charged account ? Also the admin fee is charged on daily basis bas… --- ## [Need Help With POA](https://community.deriv.com/t/need-help-with-poa/86762)
**Author:** [@bulkers-airlike-2](https://community.deriv.com/u/bulkers-airlike-2)\ **Replies:** 2\ **Last updated:** [May 3, 2024, 2:17pm UTC](https://community.deriv.com/t/need-help-with-poa/86762 "2024-05-03T14:17:52Z")
Hello I sent an utility bill and it was not accepted,it was said to me that it didn’t pass the automated checks system,I asked the representative what it actually means since it is a Costa Rican document and of course it… --- ## [I can’t withdraw](https://community.deriv.com/t/i-can-t-withdraw/86758)
**Author:** [@barring-affined-2](https://community.deriv.com/u/barring-affined-2)\ **Replies:** 1\ **Last updated:** [May 2, 2024, 11:02am UTC](https://community.deriv.com/t/i-can-t-withdraw/86758 "2024-05-02T11:02:05Z")
Hello, I don’t know what else to do. My account was disabled for withdrawals and for operation. And I have already sent thousands of documents and they keep asking for more. Besides, I can’t even withdraw my initial capi… --- ## [Transfer from Deriv to Mt5 went wrong](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong/86751)
**Author:** [@amadous-airthed-2](https://community.deriv.com/u/amadous-airthed-2)\ **Replies:** 1\ **Last updated:** [May 2, 2024, 10:55am UTC](https://community.deriv.com/t/transfer-from-deriv-to-mt5-went-wrong/86751 "2024-05-02T10:55:10Z")
I made a transfer from Deriv to my Mt5 account the money left my DERIV but isn’t reflecting on my MT5 --- ## [Crear otra cuenta](https://community.deriv.com/t/crear-otra-cuenta/86750)
**Author:** [@cinuran-alloxan-1](https://community.deriv.com/u/cinuran-alloxan-1)\ **Replies:** 1\ **Last updated:** [May 2, 2024, 10:52am UTC](https://community.deriv.com/t/crear-otra-cuenta/86750 "2024-05-02T10:52:42Z")
Crear otra cuenta o recuperar la anterior: Perdí el acceso al mail q usaba para mi cuenta de Deriv y cuando intento crearme otra cuenta me dice q ya tengo una. Pero no tengo acceso porque no me acuerdo ni del mail q us… --- ## [Se me bloqueo mi cajero](https://community.deriv.com/t/se-me-bloqueo-mi-cajero/27286)
**Author:** [@calando-acedias-2](https://community.deriv.com/u/calando-acedias-2)\ **Replies:** 3\ **Last updated:** [May 1, 2024, 6:42am UTC](https://community.deriv.com/t/se-me-bloqueo-mi-cajero/27286 "2024-05-01T06:42:57Z")
Se me bloqueo mi cajero no me permite transferir mi saldo en dólares a sinteticos --- ## [I have tried verified my account up to 3 times my account is not yet verified. Now it shows i can not verify again. Please help me out to verify so i can make withdrawal](https://community.deriv.com/t/i-have-tried-verified-my-account-up-to-3-times-my-account-is-not-yet-verified-now-it-shows-i-can-not-verify-again-please-help-me-out-to-verify-so-i-can-make-withdrawal/15266)
**Author:** [@checked-academe-2](https://community.deriv.com/u/checked-academe-2)\ **Replies:** 5\ **Last updated:** [April 29, 2024, 11:34am UTC](https://community.deriv.com/t/i-have-tried-verified-my-account-up-to-3-times-my-account-is-not-yet-verified-now-it-shows-i-can-not-verify-again-please-help-me-out-to-verify-so-i-can-make-withdrawal/15266 "2024-04-29T11:34:29Z")
have tried verified my account up to 3 times my account is not yet verified. Now it shows i can not verify again. Please help me out to verify so i can make withdrawal --- ## [Change of Address](https://community.deriv.com/t/change-of-address/47443)
**Author:** [@chirmed-abortin-2](https://community.deriv.com/u/chirmed-abortin-2)\ **Replies:** 3\ **Last updated:** [April 29, 2024, 11:22am UTC](https://community.deriv.com/t/change-of-address/47443 "2024-04-29T11:22:33Z")
Please assist on how to change address on my account. It seems the details are not active for any changes. --- ## [Getting Old Account details](https://community.deriv.com/t/getting-old-account-details/20511)
**Author:** [@buckies-acronyc-1](https://community.deriv.com/u/buckies-acronyc-1)\ **Replies:** 1\ **Last updated:** [April 28, 2024, 6:46pm UTC](https://community.deriv.com/t/getting-old-account-details/20511 "2024-04-28T18:46:11Z")
hello, I have been trying to create a real account but it seems that the account with the same details have already been created in the past. An I remember I have already used that in tge past I have forgotten the creden… --- ## [open to live account again](https://community.deriv.com/t/open-to-live-account-again/86729)
**Author:** [@byrlady-abasing-2](https://community.deriv.com/u/byrlady-abasing-2)\ **Replies:** 1\ **Last updated:** [April 26, 2024, 6:46pm UTC](https://community.deriv.com/t/open-to-live-account-again/86729 "2024-04-26T18:46:01Z")
I will prove my address, and need : Utility bill (gas, water, electricity, landline phone, or TV monthly subscription) Bank Statement, - Affidavit of residence. thies funy for indonesia. many Indonesian, live in deffr… --- ## [I’m a new member](https://community.deriv.com/t/i-m-a-new-member/86727)
**Author:** [@blahing-airstop-2](https://community.deriv.com/u/blahing-airstop-2)\ **Replies:** 1\ **Last updated:** [April 26, 2024, 3:30pm UTC](https://community.deriv.com/t/i-m-a-new-member/86727 "2024-04-26T15:30:37Z")
New membership\[date=2024-04-25\] --- ## [Mpesa deposit](https://community.deriv.com/t/mpesa-deposit/86728)
**Author:** [@bonsoir-airport-2](https://community.deriv.com/u/bonsoir-airport-2)\ **Replies:** 2\ **Last updated:** [April 25, 2024, 8:55pm UTC](https://community.deriv.com/t/mpesa-deposit/86728 "2024-04-25T20:55:06Z")
My mpesa deposit not reflecting --- ## [Poland](https://community.deriv.com/t/poland/20397)
**Author:** [@astarte-abalone-5](https://community.deriv.com/u/astarte-abalone-5)\ **Replies:** 2\ **Last updated:** [April 25, 2024, 3:42pm UTC](https://community.deriv.com/t/poland/20397 "2024-04-25T15:42:30Z")
Hello Is there anyone on the forum from Poland --- ## [Verification In LATAM countries](https://community.deriv.com/t/verification-in-latam-countries/86720)
**Author:** [@bulkers-airlike-2](https://community.deriv.com/u/bulkers-airlike-2)\ **Replies:** 1\ **Last updated:** [April 23, 2024, 6:38pm UTC](https://community.deriv.com/t/verification-in-latam-countries/86720 "2024-04-23T18:38:19Z")
Hello,I need help verifying my account,I sent a receipt from the electricity company, the first time I sent it it was blur because it was a screenshot now I sent the original document and just says “ \*\*Your proof of add… --- ## [Withdrawal issues and unavailable live chat](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840)
**Author:** [@aphetic-addulce-2](https://community.deriv.com/u/aphetic-addulce-2)\ **Replies:** 7\ **Last updated:** [April 23, 2024, 3:28am UTC](https://community.deriv.com/t/withdrawal-issues-and-unavailable-live-chat/32840 "2024-04-23T03:28:40Z")
It’s rather annoying that after I made a withdrawal request and it was processed successfully, it didn’t reflect on my bank account. I’ve tried to reach out through the LiveChat but it seems like the button on the websit… --- ## [Payout request not received](https://community.deriv.com/t/payout-request-not-received/85620)
**Author:** [@caulote-aieries-2](https://community.deriv.com/u/caulote-aieries-2)\ **Replies:** 4\ **Last updated:** [April 21, 2024, 5:32am UTC](https://community.deriv.com/t/payout-request-not-received/85620 "2024-04-21T05:32:47Z")
I requested a payout two times, I haven’t received it dont know what’s the issue --- ## [Pending Time Duration for Deposits to Reflect](https://community.deriv.com/t/pending-time-duration-for-deposits-to-reflect/86710)
**Author:** [@brandon-airplot-2](https://community.deriv.com/u/brandon-airplot-2)\ **Replies:** 1\ **Last updated:** [April 19, 2024, 5:02pm UTC](https://community.deriv.com/t/pending-time-duration-for-deposits-to-reflect/86710 "2024-04-19T17:02:25Z")
Hello greetings, how long does it take lately for a deposit via mobile wallet to reflect in the Deriv financial Acc? --- ## [\[Untitled AI bot PM\]](https://community.deriv.com/t/untitled-ai-bot-pm/86706)
**Author:** [@bajadas-airsick-2](https://community.deriv.com/u/bajadas-airsick-2)\ **Replies:** 2\ **Last updated:** [April 19, 2024, 3:12am UTC](https://community.deriv.com/t/untitled-ai-bot-pm/86706 "2024-04-19T03:12:09Z")
Why is my MetaTrader 5 account not working? --- ## [Cuenta cerrada 2](https://community.deriv.com/t/cuenta-cerrada-2/86694)
**Author:** [@citizen-airpost-2](https://community.deriv.com/u/citizen-airpost-2)\ **Replies:** 1\ **Last updated:** [April 18, 2024, 2:42pm UTC](https://community.deriv.com/t/cuenta-cerrada-2/86694 "2024-04-18T14:42:08Z")
Buenas noches Acabo de crear mi cuenta y dice cuenta cerrada y en metatrader 5 no me deja operar, Gracias por su ayuda --- ## [ESTAFA](https://community.deriv.com/t/estafa/50491)
**Author:** [@caduacs-adamant-2](https://community.deriv.com/u/caduacs-adamant-2)\ **Replies:** 2\ **Last updated:** [April 18, 2024, 11:35am UTC](https://community.deriv.com/t/estafa/50491 "2024-04-18T11:35:07Z")
Buenas tardes, el día de hoy le robaron a mi esposa la cuenta de deriv y ella no ha podido retirar todos estos días porque aparecía que no había verificado la cuenta…y alguien del telegram se ofreció a ayudarle y solo ro… --- ## [I need help to build my app](https://community.deriv.com/t/i-need-help-to-build-my-app/49806)
**Author:** [@chorded-abraser-2](https://community.deriv.com/u/chorded-abraser-2)\ **Replies:** 2\ **Last updated:** [April 18, 2024, 5:00am UTC](https://community.deriv.com/t/i-need-help-to-build-my-app/49806 "2024-04-18T05:00:43Z")
I started using API . I regeistered app but i don’t know how start or what is the programing language that can help me . also i seen that i can use githup to make front end also i can’t understand how can start ? --- ## [La vérification de mon compte](https://community.deriv.com/t/la-verification-de-mon-compte/86687)
**Author:** [@autopen-airiest-2](https://community.deriv.com/u/autopen-airiest-2)\ **Replies:** 1\ **Last updated:** [April 17, 2024, 10:50am UTC](https://community.deriv.com/t/la-verification-de-mon-compte/86687 "2024-04-17T10:50:34Z")
Bonjour, Ça ait 5 fois que je renvoie un document en guise de preuve de domiciliation mais c’est toujours refusé alors que tout est conforme à vos exigences, pourquoi ?? --- ## [cashier blocked](https://community.deriv.com/t/cashier-blocked/13429)
**Author:** [@blendes-aclinal-2](https://community.deriv.com/u/blendes-aclinal-2)\ **Replies:** 4\ **Last updated:** [April 17, 2024, 4:49am UTC](https://community.deriv.com/t/cashier-blocked/13429 "2024-04-17T04:49:34Z")
my cashier is blocked and live chat am communicating with a bot that can not assist me, i have not received any email regarding this matter. can i withdraw my profits i need to pay my rent. Just hope i am not scammed --- ## [cashier lock, Account address verification completed 2 times ,](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313)
**Author:** [@bagpipe-acylase-2](https://community.deriv.com/u/bagpipe-acylase-2)\ **Replies:** 3\ **Last updated:** [April 17, 2024, 4:47am UTC](https://community.deriv.com/t/cashier-lock-account-address-verification-completed-2-times/29313 "2024-04-17T04:47:32Z")
cashier lock for address verification, i had completed 2 times account verification still my cashier not unlock --- ## [Why does dont provide signup notifications to affiliates?](https://community.deriv.com/t/why-does-dont-provide-signup-notifications-to-affiliates/86682)
**Author:** [@claimer-abortee-2](https://community.deriv.com/u/claimer-abortee-2)\ **Replies:** 1\ **Last updated:** [April 17, 2024, 4:41am UTC](https://community.deriv.com/t/why-does-dont-provide-signup-notifications-to-affiliates/86682 "2024-04-17T04:41:39Z")
Because people are signup with our link and we don’t see them in our dashboard ( Its a problem many affiliates complain about last webner many people reported that issue), when we ask all we get is sent email: of the cli… --- ## [BOOM and CRASH 600 900](https://community.deriv.com/t/boom-and-crash-600-900/86656)
**Author:** [@blocker-adoptee-2](https://community.deriv.com/u/blocker-adoptee-2)\ **Replies:** 1\ **Last updated:** [April 16, 2024, 11:15am UTC](https://community.deriv.com/t/boom-and-crash-600-900/86656 "2024-04-16T11:15:18Z")
Will these be available on MT5 anytime soon? --- ## [Zingpay is deactivated- no withdrawals](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040)
**Author:** [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)\ **Replies:** 27\ **Last updated:** [April 12, 2024, 5:47pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040 "2024-04-12T17:47:06Z")
Dear @bestirs-acaters-2 Thank you for joining the community. We are sorry for this inconvenience. Please note that we would need to check further on your issue. Kindly reach out to us via LiveChat for better assistance a… --- ## [I made a withdrawal from my account but my bank rejected it and I don't see the money in my deriv account](https://community.deriv.com/t/i-made-a-withdrawal-from-my-account-but-my-bank-rejected-it-and-i-dont-see-the-money-in-my-deriv-account/86287)
**Author:** [@brevier-aeonium-2](https://community.deriv.com/u/brevier-aeonium-2)\ **Replies:** 1\ **Last updated:** [April 12, 2024, 4:55pm UTC](https://community.deriv.com/t/i-made-a-withdrawal-from-my-account-but-my-bank-rejected-it-and-i-dont-see-the-money-in-my-deriv-account/86287 "2024-04-12T16:55:13Z")
hello, I made a withdrawal from my account but my bank rejected it and I don’t see the money in my deriv account ? [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=19) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=21)