# General Discussion

**URL:** https://community.deriv.com/c/uncategorised/1.md?page=21

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 22

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## [AYUDA CON INICIO DE SESION EN APP MOVIL](https://community.deriv.com/t/ayuda-con-inicio-de-sesion-en-app-movil/86091)

<div class="topic-metadata">

**Author:** [@agarwal-affairs-2](https://community.deriv.com/u/agarwal-affairs-2)\
**Replies:** 1\
**Last updated:** [April 11, 2024, 8:13am UTC](https://community.deriv.com/t/ayuda-con-inicio-de-sesion-en-app-movil/86091 "2024-04-11T08:13:35Z")

</div>

POR FAVOR AYUDEME PARA PODER INICIAR SESION CON LA CUENTA REAL en la app movil gracias

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## [Fraud Case](https://community.deriv.com/t/fraud-case/85913)

<div class="topic-metadata">

**Author:** [@chokras-accited-2](https://community.deriv.com/u/chokras-accited-2)\
**Replies:** 1\
**Last updated:** [April 9, 2024, 1:43pm UTC](https://community.deriv.com/t/fraud-case/85913 "2024-04-09T13:43:02Z")

</div>

Hi Dear,s. Today i place a OrdervTo Sell my 29$ on Deriv p2p. After 1 minute i have A notification 1 Person Name Raheel Ahmed want to purchase my $.i Send him msg that i am online. Plz send payment to Complete the order…

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## [Addresss verification account blocked](https://community.deriv.com/t/addresss-verification-account-blocked/83746)

<div class="topic-metadata">

**Author:** [@bryozoa-adeemed-2](https://community.deriv.com/u/bryozoa-adeemed-2)\
**Replies:** 5\
**Last updated:** [April 9, 2024, 3:57am UTC](https://community.deriv.com/t/addresss-verification-account-blocked/83746 "2024-04-09T03:57:08Z")

</div>

I send my proofe of address but i don,t know why deriv blocked my account

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## [Cancel of sell order](https://community.deriv.com/t/cancel-of-sell-order/85841)

<div class="topic-metadata">

**Author:** [@agility-acceded-2](https://community.deriv.com/u/agility-acceded-2)\
**Replies:** 1\
**Last updated:** [April 8, 2024, 9:43pm UTC](https://community.deriv.com/t/cancel-of-sell-order/85841 "2024-04-08T21:43:07Z")

</div>

I want to cancel my sell order which is wrongly post as 10pkr per usd instead of 275 pkr per isd

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## [Why is deriv refusing to approve my withdrawal? It’s been 3 days now since I have been running around thier live chart…](https://community.deriv.com/t/why-is-deriv-refusing-to-approve-my-withdrawal-it-s-been-3-days-now-since-i-have-been-running-around-thier-live-chart/85840)

<div class="topic-metadata">

**Author:** [@anthony-afreets-2](https://community.deriv.com/u/anthony-afreets-2)\
**Replies:** 1\
**Last updated:** [April 8, 2024, 9:37pm UTC](https://community.deriv.com/t/why-is-deriv-refusing-to-approve-my-withdrawal-it-s-been-3-days-now-since-i-have-been-running-around-thier-live-chart/85840 "2024-04-08T21:37:46Z")

</div>

Why is deriv refusing to approve my withdrawal? It’s been 3 days now since I have been running around thier live chart…

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## [My balance frozen](https://community.deriv.com/t/my-balance-frozen/83141)

<div class="topic-metadata">

**Author:** [@bareges-airflow-2](https://community.deriv.com/u/bareges-airflow-2)\
**Replies:** 5\
**Last updated:** [April 8, 2024, 4:38am UTC](https://community.deriv.com/t/my-balance-frozen/83141 "2024-04-08T04:38:03Z")

</div>

Hi can anyone help me I’m female from Pakistan and I deposited 125$ in transfer to mt5 after that I uploaded my electronic bank statement for proof of address after that Brocker rejected it and blocked my account permane…

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## [Verifying deriv](https://community.deriv.com/t/verifying-deriv/85590)

<div class="topic-metadata">

**Author:** [@chorals-advisal-2](https://community.deriv.com/u/chorals-advisal-2)\
**Replies:** 1\
**Last updated:** [April 6, 2024, 6:54pm UTC](https://community.deriv.com/t/verifying-deriv/85590 "2024-04-06T18:54:33Z")

</div>

If an account has verified identity, can one withdraw using DP2P without address verification if they have used deriv for about 2 years

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## [I can't login to MT5 with my laptop and my Volatility 250 is not responding](https://community.deriv.com/t/i-cant-login-to-mt5-with-my-laptop-and-my-volatility-250-is-not-responding/85053)

<div class="topic-metadata">

**Author:** [@biotite-abanded-4](https://community.deriv.com/u/biotite-abanded-4)\
**Replies:** 1\
**Last updated:** [April 3, 2024, 12:48pm UTC](https://community.deriv.com/t/i-cant-login-to-mt5-with-my-laptop-and-my-volatility-250-is-not-responding/85053 "2024-04-03T12:48:44Z")

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Please I’ve contacted customer service regarding the 2 issues I’m having not being able to login to MT5 platform using my laptop and also my Volatility 250 is not responding to buy or sell buttons. They promised looking …

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## [Minha conta bloqueada](https://community.deriv.com/t/minha-conta-bloqueada/84997)

<div class="topic-metadata">

**Author:** [@archfoe-abwatts-2](https://community.deriv.com/u/archfoe-abwatts-2)\
**Replies:** 2\
**Last updated:** [April 2, 2024, 3:59pm UTC](https://community.deriv.com/t/minha-conta-bloqueada/84997 "2024-04-02T15:59:34Z")

</div>

Como faço para desbloquear minha conta.?

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## [How is it that the deriv application says that identity is not verified and yet the DP2P app says it's verified](https://community.deriv.com/t/how-is-it-that-the-deriv-application-says-that-identity-is-not-verified-and-yet-the-dp2p-app-says-its-verified/84901)

<div class="topic-metadata">

**Author:** [@chorals-advisal-2](https://community.deriv.com/u/chorals-advisal-2)\
**Replies:** 1\
**Last updated:** [April 1, 2024, 7:18pm UTC](https://community.deriv.com/t/how-is-it-that-the-deriv-application-says-that-identity-is-not-verified-and-yet-the-dp2p-app-says-its-verified/84901 "2024-04-01T19:18:19Z")

</div>

How is it that the deriv application says that identity is not verified and yet the DP2P app says it’s verified and should I do, because I already verified the identity long ago

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## [P2P app design is wrong](https://community.deriv.com/t/p2p-app-design-is-wrong/84552)

<div class="topic-metadata">

**Author:** [@algesis-ahaaina-2](https://community.deriv.com/u/algesis-ahaaina-2)\
**Replies:** 1\
**Last updated:** [March 31, 2024, 8:35am UTC](https://community.deriv.com/t/p2p-app-design-is-wrong/84552 "2024-03-31T08:35:02Z")

</div>

Red alert. red button for I have received payment. When we make sell order for usd on p2p app. This Red button on worng location , by mistake if my fingers touch with this red Button (i have received payment) Der…

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## [Problem opening a real account](https://community.deriv.com/t/problem-opening-a-real-account/50752)

<div class="topic-metadata">

**Author:** [@buoyant-afforce-2](https://community.deriv.com/u/buoyant-afforce-2)\
**Replies:** 5\
**Last updated:** [March 31, 2024, 7:45am UTC](https://community.deriv.com/t/problem-opening-a-real-account/50752 "2024-03-31T07:45:03Z")

</div>

I am having trouble opening a real account and linking to MT 5 can someone help me please?

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## [Dispute for order not paid for](https://community.deriv.com/t/dispute-for-order-not-paid-for/84420)

<div class="topic-metadata">

**Author:** [@avaling-adverbs-2](https://community.deriv.com/u/avaling-adverbs-2)\
**Replies:** 1\
**Last updated:** [March 29, 2024, 6:19am UTC](https://community.deriv.com/t/dispute-for-order-not-paid-for/84420 "2024-03-29T06:19:57Z")

</div>

The buyer made an order of 100$ and did not pay for it… Order ID 6542154…i need my funds refunded back to my account

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## [Block](https://community.deriv.com/t/block/84371)

<div class="topic-metadata">

**Author:** [@caronic-airmass-2](https://community.deriv.com/u/caronic-airmass-2)\
**Replies:** 1\
**Last updated:** [March 29, 2024, 6:16am UTC](https://community.deriv.com/t/block/84371 "2024-03-29T06:16:39Z")

</div>

What is this admin

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## [payment agent scammed me](https://community.deriv.com/t/payment-agent-scammed-me/18737)

<div class="topic-metadata">

**Author:** [@cheeked-acidize-2](https://community.deriv.com/u/cheeked-acidize-2)\
**Replies:** 6\
**Last updated:** [March 28, 2024, 8:20pm UTC](https://community.deriv.com/t/payment-agent-scammed-me/18737 "2024-03-28T20:20:05Z")

</div>

how to report a payment agent ?

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## [Cashier blocked but status is verified](https://community.deriv.com/t/cashier-blocked-but-status-is-verified/84337)

<div class="topic-metadata">

**Author:** [@bryozoa-adeemed-2](https://community.deriv.com/u/bryozoa-adeemed-2)\
**Replies:** 4\
**Last updated:** [March 28, 2024, 6:52pm UTC](https://community.deriv.com/t/cashier-blocked-but-status-is-verified/84337 "2024-03-28T18:52:46Z")

</div>

My account is verified , but one assistant say your account is athenticated and another says mistakes from our end your account is not verified ,

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## [Akkaunt block](https://community.deriv.com/t/akkaunt-block/84368)

<div class="topic-metadata">

**Author:** [@caronic-airmass-2](https://community.deriv.com/u/caronic-airmass-2)\
**Replies:** 1\
**Last updated:** [March 28, 2024, 4:05pm UTC](https://community.deriv.com/t/akkaunt-block/84368 "2024-03-28T16:05:48Z")

</div>

Why is my profile locked? Who will explain why I just registered?

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## [Mi cajero de retiro sale bloqueado](https://community.deriv.com/t/mi-cajero-de-retiro-sale-bloqueado/22962)

<div class="topic-metadata">

**Author:** [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\
**Replies:** 8\
**Last updated:** [March 28, 2024, 4:40am UTC](https://community.deriv.com/t/mi-cajero-de-retiro-sale-bloqueado/22962 "2024-03-28T04:40:48Z")

</div>

Ayuda por favor mis documentos ya están cargados y verificados no se por que me se a bloqueado por favor.

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## [About Deipute](https://community.deriv.com/t/about-deipute/83951)

<div class="topic-metadata">

**Author:** [@barneys-airline-2](https://community.deriv.com/u/barneys-airline-2)\
**Replies:** 1\
**Last updated:** [March 25, 2024, 3:02am UTC](https://community.deriv.com/t/about-deipute/83951 "2024-03-25T03:02:35Z")

</div>

I wanted to sell some USD through p2p and i selected a buyer and send confimation… Agent name was DollarAgentSrilanka Order ID 6516330 That buyer privately send me message through wats up and inform me for payment rec…

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## [Is creating a new account allowed?](https://community.deriv.com/t/is-creating-a-new-account-allowed/83926)

<div class="topic-metadata">

**Author:** [@anaudia-airline-2](https://community.deriv.com/u/anaudia-airline-2)\
**Replies:** 1\
**Last updated:** [March 25, 2024, 2:52am UTC](https://community.deriv.com/t/is-creating-a-new-account-allowed/83926 "2024-03-25T02:52:05Z")

</div>

Hi, is it possible to create a new Deriv account… Wanted changing my IB and can’t seem to find an option for that, so I wanted to know if it’s possible to create a new one using my IB’s link with.

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## [Hola mi cuenta MT5 esta inactiva , como puedo volverla a activar??](https://community.deriv.com/t/hola-mi-cuenta-mt5-esta-inactiva-como-puedo-volverla-a-activar/83842)

<div class="topic-metadata">

**Author:** [@ankusha-aguized-2](https://community.deriv.com/u/ankusha-aguized-2)\
**Replies:** 1\
**Last updated:** [March 25, 2024, 2:48am UTC](https://community.deriv.com/t/hola-mi-cuenta-mt5-esta-inactiva-como-puedo-volverla-a-activar/83842 "2024-03-25T02:48:38Z")

</div>

Hola mi cuenta MT5 esta inactiva , como puedo volverla a activar??

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## [Change of payment method](https://community.deriv.com/t/change-of-payment-method/1376)

<div class="topic-metadata">

**Author:** [@bluffly-abroach-2](https://community.deriv.com/u/bluffly-abroach-2)\
**Replies:** 1\
**Last updated:** [March 23, 2024, 3:22pm UTC](https://community.deriv.com/t/change-of-payment-method/1376 "2024-03-23T15:22:35Z")

</div>

Good day . I’m having a problem withdrawing with a payment agent . I have used Skrill to deposit before but I want to start using a payment agent . It has come to my attention that the payment agent method has been disab…

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## [Kenapa saya tidak bisa login ke akun mt5 saya dari indonesia](https://community.deriv.com/t/kenapa-saya-tidak-bisa-login-ke-akun-mt5-saya-dari-indonesia/83654)

<div class="topic-metadata">

**Author:** [@chantey-aclydes-2](https://community.deriv.com/u/chantey-aclydes-2)\
**Replies:** 1\
**Last updated:** [March 22, 2024, 3:14pm UTC](https://community.deriv.com/t/kenapa-saya-tidak-bisa-login-ke-akun-mt5-saya-dari-indonesia/83654 "2024-03-22T15:14:59Z")

</div>

Kenapa saya tidak bisa masuk ke akun mt5 saya dari indonesia

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## [Errore account](https://community.deriv.com/t/errore-account/83610)

<div class="topic-metadata">

**Author:** [@buccate-abandon-4](https://community.deriv.com/u/buccate-abandon-4)\
**Replies:** 1\
**Last updated:** [March 22, 2024, 12:06am UTC](https://community.deriv.com/t/errore-account/83610 "2024-03-22T00:06:25Z")

</div>

Tentei 6 vezes confirmar o meu account, enviando documentos completamente coerentes com os dados da minha identidade e endereço mas continuam rejeitando… quero poder cancelar esse account ou resolver esse problema… esta …

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## [Verify adress](https://community.deriv.com/t/verify-adress/83593)

<div class="topic-metadata">

**Author:** [@bodings-airling-2](https://community.deriv.com/u/bodings-airling-2)\
**Replies:** 1\
**Last updated:** [March 21, 2024, 7:16pm UTC](https://community.deriv.com/t/verify-adress/83593 "2024-03-21T19:16:56Z")

</div>

Hi, please help verify my adress. Thanks

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## [Hello deriv community would you plz assist me in connecting bukhari exchange as my payment agent](https://community.deriv.com/t/hello-deriv-community-would-you-plz-assist-me-in-connecting-bukhari-exchange-as-my-payment-agent/83533)

<div class="topic-metadata">

**Author:** [@bryales-airlike-2](https://community.deriv.com/u/bryales-airlike-2)\
**Replies:** 1\
**Last updated:** [March 21, 2024, 1:49pm UTC](https://community.deriv.com/t/hello-deriv-community-would-you-plz-assist-me-in-connecting-bukhari-exchange-as-my-payment-agent/83533 "2024-03-21T13:49:58Z")

</div>

Hello deriv community would you plz assist me in connecting bukhari exchange as my payment agent

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## [Verification Adress](https://community.deriv.com/t/verification-adress/3634)

<div class="topic-metadata">

**Author:** [@adevism-absciss-2](https://community.deriv.com/u/adevism-absciss-2)\
**Replies:** 2\
**Last updated:** [March 21, 2024, 3:28am UTC](https://community.deriv.com/t/verification-adress/3634 "2024-03-21T03:28:09Z")

</div>

Hello, please help verify my adress…It’s failing to deposit because my adress is unverified and it won’t let me verify from the web

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## [Stop loss hunt in synthetic](https://community.deriv.com/t/stop-loss-hunt-in-synthetic/31253)

<div class="topic-metadata">

**Author:** [@bartend-acetary-2](https://community.deriv.com/u/bartend-acetary-2)\
**Replies:** 8\
**Last updated:** [March 20, 2024, 7:27pm UTC](https://community.deriv.com/t/stop-loss-hunt-in-synthetic/31253 "2024-03-20T19:27:54Z")

</div>

I suspect manipulations from deriv in synthetic indices.

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## [Automatic Dbot](https://community.deriv.com/t/automatic-dbot/83430)

<div class="topic-metadata">

**Author:** [@becovet-agatize-2](https://community.deriv.com/u/becovet-agatize-2)\
**Replies:** 1\
**Last updated:** [March 20, 2024, 4:31pm UTC](https://community.deriv.com/t/automatic-dbot/83430 "2024-03-20T16:31:36Z")

</div>

Hello guys. I’m new to Deriv trading and looking for automatic Dbot which can analyze the market by itself. Anyone kindly.

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## [Margin requirements](https://community.deriv.com/t/margin-requirements/83385)

<div class="topic-metadata">

**Author:** [@bailees-agamete-2](https://community.deriv.com/u/bailees-agamete-2)\
**Replies:** 1\
**Last updated:** [March 20, 2024, 12:23am UTC](https://community.deriv.com/t/margin-requirements/83385 "2024-03-20T00:23:01Z")

</div>

Why are my Contracts being rejected for volatility indices yet I’ve met margin requirements example: volatility 75 1s has spread 0.15 pips for minimum lot of 0.05 and account balance of 1$ Orders are rejected

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