# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=23 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 24 --- ## [Suspected fraud with Samsung & iPhone](https://community.deriv.com/t/suspected-fraud-with-samsung-iphone/79982)
**Author:** [@brankie-aftmost-2](https://community.deriv.com/u/brankie-aftmost-2)\ **Replies:** 1\ **Last updated:** [February 21, 2024, 6:28am UTC](https://community.deriv.com/t/suspected-fraud-with-samsung-iphone/79982 "2024-02-21T06:28:27Z")
I have two phones, Samsung and iPhone. Normally i would use the iPhone to all my transactions on Deriv but since ive gotten the Samsung ive been wanting to see how reliable it is on Deriv. I made a withdrawal with the Sa… --- ## [poor Customer Service](https://community.deriv.com/t/poor-customer-service/79763)
**Author:** [@banyans-airborn-2](https://community.deriv.com/u/banyans-airborn-2)\ **Replies:** 1\ **Last updated:** [February 19, 2024, 3:43pm UTC](https://community.deriv.com/t/poor-customer-service/79763 "2024-02-19T15:43:53Z")
Poor customer Service. Not able to communicate with their Agents and Ricardo never answers his phone --- ## [Account Verification Failing](https://community.deriv.com/t/account-verification-failing/27561)
**Author:** [@bombast-additum-2](https://community.deriv.com/u/bombast-additum-2)\ **Replies:** 6\ **Last updated:** [February 19, 2024, 2:33pm UTC](https://community.deriv.com/t/account-verification-failing/27561 "2024-02-19T14:33:21Z")
Im having a challenge verifying my account, it has rejected my ID submissions 3 times and it’s saying I have exhausted my attempts. Does this mean I can’t use your platform anymore or there is any other way you can help … --- ## [Депозит не зачислен!](https://community.deriv.com/t/topic/79338)
**Author:** [@causers-adoxies-2](https://community.deriv.com/u/causers-adoxies-2)\ **Replies:** 1\ **Last updated:** [February 18, 2024, 7:04am UTC](https://community.deriv.com/t/topic/79338 "2024-02-18T07:04:14Z")
14 февраля пополняла счёт на 215$, деньги так и не пришли на счёт, но списали с кошелька Perfect money. Сколько ещё ждать пополнения? Где мои деньги??? --- ## [На зачислен платеж!](https://community.deriv.com/t/topic/79334)
**Author:** [@causers-adoxies-2](https://community.deriv.com/u/causers-adoxies-2)\ **Replies:** 1\ **Last updated:** [February 18, 2024, 7:03am UTC](https://community.deriv.com/t/topic/79334 "2024-02-18T07:03:53Z")
14 февраля пополняла счёт на 215$, деньги так и не пришли на счёт, но списали с кошелька Perfect money. Сколько ещё ждать пополнения? Где мои деньги??? --- ## [Verificar domicilio](https://community.deriv.com/t/verificar-domicilio/78060)
**Author:** [@cenacle-airbags-2](https://community.deriv.com/u/cenacle-airbags-2)\ **Replies:** 1\ **Last updated:** [February 18, 2024, 6:01am UTC](https://community.deriv.com/t/verificar-domicilio/78060 "2024-02-18T06:01:10Z")
Hola queria verificar el domicilio, pero vivo con mis padres, y las facturas y documentos estan a nombre de ellos, como podria verificar? --- ## [cuenta y cajeros bloqueados por validación de domicilio](https://community.deriv.com/t/cuenta-y-cajeros-bloqueados-por-validacion-de-domicilio/76804)
**Author:** [@adusted-airable-2](https://community.deriv.com/u/adusted-airable-2)\ **Replies:** 1\ **Last updated:** [February 18, 2024, 5:12am UTC](https://community.deriv.com/t/cuenta-y-cajeros-bloqueados-por-validacion-de-domicilio/76804 "2024-02-18T05:12:11Z")
mi cuenta y mi cajero fueron bloqueados por la validación de mi domicilio envié en dos oportunidades mi recibo de agua donde estoy domiciliado, pero ninguna de las veces que fue enviado fue validado. La primera vez dije… --- ## [How do i update my server](https://community.deriv.com/t/how-do-i-update-my-server/71867)
**Author:** [@bargeer-aidance-2](https://community.deriv.com/u/bargeer-aidance-2)\ **Replies:** 3\ **Last updated:** [February 18, 2024, 4:38am UTC](https://community.deriv.com/t/how-do-i-update-my-server/71867 "2024-02-18T04:38:19Z")
How do i update my server --- ## [Please verify me address](https://community.deriv.com/t/please-verify-me-address/73817)
**Author:** [@cantrap-adiated-2](https://community.deriv.com/u/cantrap-adiated-2)\ **Replies:** 2\ **Last updated:** [February 18, 2024, 3:52am UTC](https://community.deriv.com/t/please-verify-me-address/73817 "2024-02-18T03:52:19Z")
My address still unverified, can you please verify it --- ## [الحل للتسجيل](https://community.deriv.com/t/topic/72631)
**Author:** [@appoint-alodium-1](https://community.deriv.com/u/appoint-alodium-1)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 6:01am UTC](https://community.deriv.com/t/topic/72631 "2024-02-15T06:01:52Z")
Continuing the discussion from Verificación de dirección: اول وسيله ربط حسابك بمواقع التواص٥ تاني حاجه هعمل ليكون مقطع خلال اليوم يسهل كل حاجه علي المشغل والمطور والعميل وكيفيه سهوله الربط شكرا --- ## [My account is not verified i want verified](https://community.deriv.com/t/my-account-is-not-verified-i-want-verified/61716)
**Author:** [@abrades-aggress-2](https://community.deriv.com/u/abrades-aggress-2)\ **Replies:** 8\ **Last updated:** [February 15, 2024, 6:01am UTC](https://community.deriv.com/t/my-account-is-not-verified-i-want-verified/61716 "2024-02-15T06:01:43Z")
--- ## [للرد السريع لوصف المشكله](https://community.deriv.com/t/topic/73956)
**Author:** [@appoint-alodium-1](https://community.deriv.com/u/appoint-alodium-1)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 6:00am UTC](https://community.deriv.com/t/topic/73956 "2024-02-15T06:00:55Z")
Continuing the discussion from hay alguna cuenta de centavos?: Wats up 00201129062600 --- ## [تسجيل وتحفف](https://community.deriv.com/t/topic/72642)
**Author:** [@appoint-alodium-1](https://community.deriv.com/u/appoint-alodium-1)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 6:00am UTC](https://community.deriv.com/t/topic/72642 "2024-02-15T06:00:25Z")
Continuing the discussion from My account is not verified i want verified: اول ما نقول تمام كله هينفذ التعليمات دي خلينا متفقين أن الحيره في التسجيل دي حاجه تزود الطماننيه في الخصوصيه وعدمانتحال الشخصيات emphasized tex… --- ## [تحقف](https://community.deriv.com/t/topic/72646)
**Author:** [@appoint-alodium-1](https://community.deriv.com/u/appoint-alodium-1)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 5:59am UTC](https://community.deriv.com/t/topic/72646 "2024-02-15T05:59:51Z")
Continuing the discussion from Verificación de dirección: كلمه تمام بطا حسابين اوتلاته تواصل --- ## [تحقق وتسجيل وتعليم وانتشار](https://community.deriv.com/t/topic/72647)
**Author:** [@appoint-alodium-1](https://community.deriv.com/u/appoint-alodium-1)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 5:59am UTC](https://community.deriv.com/t/topic/72647 "2024-02-15T05:59:20Z")
Continuing the discussion from My account is not verified i want verified: كلنا حالا هندوس علي الدبوس هيظهر التواصل الاجتماعي هندوس تسجيل ومرسله داخل كل تطبيق تمام ونرجع لبعض نكملتحقق --- ## [how to change my address?](https://community.deriv.com/t/how-to-change-my-address/46030)
**Author:** [@annexer-affaire-2](https://community.deriv.com/u/annexer-affaire-2)\ **Replies:** 8\ **Last updated:** [February 13, 2024, 8:53pm UTC](https://community.deriv.com/t/how-to-change-my-address/46030 "2024-02-13T20:53:59Z")
Hi i live in Córdoba, when i first registered it took the city’s name as it is. But later when when I wanted to give a proof of address it said that the “ó” was not valid, so I tried to change it but a message appeared s… --- ## [Account closed after do update](https://community.deriv.com/t/account-closed-after-do-update/77275)
**Author:** [@amebean-aileron-2](https://community.deriv.com/u/amebean-aileron-2)\ **Replies:** 2\ **Last updated:** [February 11, 2024, 11:20am UTC](https://community.deriv.com/t/account-closed-after-do-update/77275 "2024-02-11T11:20:43Z")
Hi, i do the process to update and relogin account in mt5 app, then my account in Deriv SVG (its that i use) appears like closed, now I cannot operate. Mt5 web shows “Trading is disabled for your account on the server”. … --- ## [Deriv payment Agent](https://community.deriv.com/t/deriv-payment-agent/77904)
**Author:** [@boodles-abrooke-2](https://community.deriv.com/u/boodles-abrooke-2)\ **Replies:** 0\ **Last updated:** [February 11, 2024, 2:10am UTC](https://community.deriv.com/t/deriv-payment-agent/77904 "2024-02-11T02:10:57Z")
If you need a reliable payment agent for your Deriv deposit and withdrawal visit www.myabove.ng --- ## [I've been trying to attach a document for proof of address but deriv website does not grant me the option to attach a new document. I have tried using the link I was give a member of the support team but it's still not successful](https://community.deriv.com/t/ive-been-trying-to-attach-a-document-for-proof-of-address-but-deriv-website-does-not-grant-me-the-option-to-attach-a-new-document-i-have-tried-using-the-link-i-was-give-a-member-of-the-support-team-but-its-still-not-successful/77107)
**Author:** [@bedumbs-agoutis-2](https://community.deriv.com/u/bedumbs-agoutis-2)\ **Replies:** 1\ **Last updated:** [February 10, 2024, 11:28am UTC](https://community.deriv.com/t/ive-been-trying-to-attach-a-document-for-proof-of-address-but-deriv-website-does-not-grant-me-the-option-to-attach-a-new-document-i-have-tried-using-the-link-i-was-give-a-member-of-the-support-team-but-its-still-not-successful/77107 "2024-02-10T11:28:38Z")
Proof of address. I can’t attach a new document because deriv page isn’t permitting me to.Kindly assist --- ## [Problemas con la cuenta Deriv](https://community.deriv.com/t/problemas-con-la-cuenta-deriv/77277)
**Author:** [@arsonic-agouara-2](https://community.deriv.com/u/arsonic-agouara-2)\ **Replies:** 1\ **Last updated:** [February 10, 2024, 11:18am UTC](https://community.deriv.com/t/problemas-con-la-cuenta-deriv/77277 "2024-02-10T11:18:28Z")
Hola,no puedo operar en mi cuenta de dinero real ni en la cuenta demo con el metatrader 5, me dice cuenta inválida y en el Deriv figura cuenta real cerrada --- ## [Problem with withdrawal](https://community.deriv.com/t/problem-with-withdrawal/77218)
**Author:** [@advents-admires-2](https://community.deriv.com/u/advents-admires-2)\ **Replies:** 1\ **Last updated:** [February 10, 2024, 11:04am UTC](https://community.deriv.com/t/problem-with-withdrawal/77218 "2024-02-10T11:04:00Z")
I wanted to withdraw using my agent cause that’s how I deposited and it was saying “you cannot perform the withdrawal to the account, As the payment cashier is locked” which it isn’t. --- ## [Mt5 not connecting to server](https://community.deriv.com/t/mt5-not-connecting-to-server/60756)
**Author:** [@cedrate-abreact-1](https://community.deriv.com/u/cedrate-abreact-1)\ **Replies:** 1\ **Last updated:** [July 12, 2023, 7:03pm UTC](https://community.deriv.com/t/mt5-not-connecting-to-server/60756 "2023-07-12T19:03:07Z")
Hi there- i deposited to my Deriv but cant login to Mt5 platform-how can i fix this issue? --- ## [My account was deactivated](https://community.deriv.com/t/my-account-was-deactivated/19843)
**Author:** [@cantion-acontia-2](https://community.deriv.com/u/cantion-acontia-2)\ **Replies:** 3\ **Last updated:** [February 7, 2024, 1:34pm UTC](https://community.deriv.com/t/my-account-was-deactivated/19843 "2024-02-07T13:34:32Z")
Please activate my account again It was deactivated due to not being active on it --- ## [Me cerraron la cuenta](https://community.deriv.com/t/me-cerraron-la-cuenta/73982)
**Author:** [@ateeter-aigrets-2](https://community.deriv.com/u/ateeter-aigrets-2)\ **Replies:** 2\ **Last updated:** [February 6, 2024, 8:17pm UTC](https://community.deriv.com/t/me-cerraron-la-cuenta/73982 "2024-02-06T20:17:37Z")
Se me calló el teléfono al agua y cuando abrí en mi nuevo teléfono y no puedo volver a a usarla necesito su ayuda --- ## [Confirmacion de direccion](https://community.deriv.com/t/confirmacion-de-direccion/74299)
**Author:** [@almagra-ailweed-2](https://community.deriv.com/u/almagra-ailweed-2)\ **Replies:** 1\ **Last updated:** [February 6, 2024, 5:55pm UTC](https://community.deriv.com/t/confirmacion-de-direccion/74299 "2024-02-06T17:55:19Z")
Buenas tardes, es para saber si ya aceptaron mi confirmacion de direccion. --- ## [hay alguna cuenta de centavos?](https://community.deriv.com/t/hay-alguna-cuenta-de-centavos/73944)
**Author:** [@ableist-aenigma-2](https://community.deriv.com/u/ableist-aenigma-2)\ **Replies:** 1\ **Last updated:** [February 6, 2024, 3:23pm UTC](https://community.deriv.com/t/hay-alguna-cuenta-de-centavos/73944 "2024-02-06T15:23:08Z")
hay alguna cuenta de centavos? --- ## [Do you guys a platform called deriv pay](https://community.deriv.com/t/do-you-guys-a-platform-called-deriv-pay/73438)
**Author:** [@bushily-adlands-2](https://community.deriv.com/u/bushily-adlands-2)\ **Replies:** 1\ **Last updated:** [February 3, 2024, 12:07pm UTC](https://community.deriv.com/t/do-you-guys-a-platform-called-deriv-pay/73438 "2024-02-03T12:07:23Z")
K. --- ## [Este comercio no esta Disponible Temporalmente](https://community.deriv.com/t/este-comercio-no-esta-disponible-temporalmente/72698)
**Author:** [@carouse-ablates-2](https://community.deriv.com/u/carouse-ablates-2)\ **Replies:** 0\ **Last updated:** [January 26, 2024, 10:34pm UTC](https://community.deriv.com/t/este-comercio-no-esta-disponible-temporalmente/72698 "2024-01-26T22:34:19Z")
Hola Buen día, mi inconveniente esta en que no puedo realizar transacciones por Índices Crash/Boom, me aparece el siguiente mensaje, ““Este comercio no esta Disponible Temporalmente””, así esta hace mas de 8 días y no s… --- ## [Verificación de dirección](https://community.deriv.com/t/verificacion-de-direccion/35045)
**Author:** [@burgles-adorned-2](https://community.deriv.com/u/burgles-adorned-2)\ **Replies:** 10\ **Last updated:** [January 26, 2024, 6:00am UTC](https://community.deriv.com/t/verificacion-de-direccion/35045 "2024-01-26T06:00:22Z")
Hola buenas noches, tengo problemas para la verificación de dirección ya me la ha rechazado varias veces y no puedo hacer retiro, ayúdenme por favor que llevo varios días así --- ## [This trade is temporarily unavailable](https://community.deriv.com/t/this-trade-is-temporarily-unavailable/72437)
**Author:** [@brulots-acridin-2](https://community.deriv.com/u/brulots-acridin-2)\ **Replies:** 1\ **Last updated:** [January 25, 2024, 5:22pm UTC](https://community.deriv.com/t/this-trade-is-temporarily-unavailable/72437 "2024-01-25T17:22:59Z")
Greetings, since last Friday the 19th, the synthetic crash and boom indices do not allow buying/selling, it says: this trade is temporarily unavailable [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=22) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=24)