# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=28 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 29 --- ## [If you need help with your withdrawal, please click here to visit our Help Centre. Alternatively, you may reach us via live chat.](https://community.deriv.com/t/if-you-need-help-with-your-withdrawal-please-click-here-to-visit-our-help-centre-alternatively-you-may-reach-us-via-live-chat/55106)
**Author:** [@clavuvi-aeonial-2](https://community.deriv.com/u/clavuvi-aeonial-2)\ **Replies:** 3\ **Last updated:** [May 4, 2023, 8:14am UTC](https://community.deriv.com/t/if-you-need-help-with-your-withdrawal-please-click-here-to-visit-our-help-centre-alternatively-you-may-reach-us-via-live-chat/55106 "2023-05-04T08:14:48Z")
If you need help with your withdrawal, please click here to visit our Help Centre. Alternatively, you may reach us via live chat. --- ## [Step index Minimum Stop Loss level](https://community.deriv.com/t/step-index-minimum-stop-loss-level/54824)
**Author:** [@arborer-airguns-1](https://community.deriv.com/u/arborer-airguns-1)\ **Replies:** 1\ **Last updated:** [May 4, 2023, 3:40am UTC](https://community.deriv.com/t/step-index-minimum-stop-loss-level/54824 "2023-05-04T03:40:07Z")
simple question : what is the minimum stop loss level for Step Index instrument. i know that the minimum volume is 0.10. im trying to use it on EA but he keeps give me " invalid stop loss error " the EA only accept 1$ an… --- ## [Transaction fail](https://community.deriv.com/t/transaction-fail/55031)
**Author:** [@beliers-affraps-2](https://community.deriv.com/u/beliers-affraps-2)\ **Replies:** 3\ **Last updated:** [May 3, 2023, 2:54am UTC](https://community.deriv.com/t/transaction-fail/55031 "2023-05-03T02:54:26Z")
Hello, I have just made an outgoing money transfer from deriv to meta5 but the money does not appear on meta5 while on deriv the sums no longer appear, what to do please. --- ## [À problème about the transaction of money](https://community.deriv.com/t/a-probleme-about-the-transaction-of-money/55036)
**Author:** [@beliers-affraps-2](https://community.deriv.com/u/beliers-affraps-2)\ **Replies:** 1\ **Last updated:** [May 2, 2023, 3:17pm UTC](https://community.deriv.com/t/a-probleme-about-the-transaction-of-money/55036 "2023-05-02T15:17:08Z")
Hello, I have just made an outgoing money transfer from deriv to meta5 but the money does not appear on meta5 while on deriv the sums no longer appear, what to do please. --- ## [El dinero de mi cuenta desapareció](https://community.deriv.com/t/el-dinero-de-mi-cuenta-desaparecio/55028)
**Author:** [@acreman-adwoman-2](https://community.deriv.com/u/acreman-adwoman-2)\ **Replies:** 1\ **Last updated:** [May 2, 2023, 3:09pm UTC](https://community.deriv.com/t/el-dinero-de-mi-cuenta-desaparecio/55028 "2023-05-02T15:09:55Z")
Hice un deposito de LTC a la cuenta y se realizó correctamente, al intentar transferir el dinero a la cuenta de MT5 me salio un anuncio de error al intentar transferir y el saldo que tenia desapareció, no está en ninguna… --- ## [Currency trading](https://community.deriv.com/t/currency-trading/55017)
**Author:** [@ballium-aftosas-2](https://community.deriv.com/u/ballium-aftosas-2)\ **Replies:** 1\ **Last updated:** [May 2, 2023, 3:01pm UTC](https://community.deriv.com/t/currency-trading/55017 "2023-05-02T15:01:00Z")
Why can’t I trade on currencies like EURUSD on my deriv-server-02 account but can do on my deriv demo account --- ## [Withdrawal issue/problem](https://community.deriv.com/t/withdrawal-issue-problem/32772)
**Author:** [@affloof-adlumia-2](https://community.deriv.com/u/affloof-adlumia-2)\ **Replies:** 3\ **Last updated:** [April 30, 2023, 7:46am UTC](https://community.deriv.com/t/withdrawal-issue-problem/32772 "2023-04-30T07:46:53Z")
I have recently made a withdrawal by Ltc but haven’t received it yet? It’s been quite long time now. --- ## [Why can’t I withdraw](https://community.deriv.com/t/why-can-t-i-withdraw/30426)
**Author:** [@choicer-addooms-2](https://community.deriv.com/u/choicer-addooms-2)\ **Replies:** 4\ **Last updated:** [April 29, 2023, 12:46am UTC](https://community.deriv.com/t/why-can-t-i-withdraw/30426 "2023-04-29T00:46:18Z")
We were unable to process your withdrawal We noticed that you have attempted to make a withdrawal from your account recently. We are unable to support the request at this time because there was insufficient trading act… --- ## [how to see other pairs currencies and gold on mt5](https://community.deriv.com/t/how-to-see-other-pairs-currencies-and-gold-on-mt5/43425)
**Author:** [@chested-aitesis-1](https://community.deriv.com/u/chested-aitesis-1)\ **Replies:** 1\ **Last updated:** [April 28, 2023, 2:10pm UTC](https://community.deriv.com/t/how-to-see-other-pairs-currencies-and-gold-on-mt5/43425 "2023-04-28T14:10:39Z")
Hi I am new on MT5.My Deriv demo account is showing indices only on Market watch.How do I add commodities and currency pairs?I cannot see them. --- ## [Script font on Trading windows on both chrome and opera](https://community.deriv.com/t/script-font-on-trading-windows-on-both-chrome-and-opera/54636)
**Author:** [@carfare-affloof-2](https://community.deriv.com/u/carfare-affloof-2)\ **Replies:** 2\ **Last updated:** [April 28, 2023, 1:45pm UTC](https://community.deriv.com/t/script-font-on-trading-windows-on-both-chrome-and-opera/54636 "2023-04-28T13:45:05Z")
Please help me fix this. I have script font on trading tab only. which is very annoying and unreadable. can’t post screenshot home page shows a default font which is good and reable. --- ## [As an affiliate how do I get the link and access to ebooks and educational materials to share to my clients](https://community.deriv.com/t/as-an-affiliate-how-do-i-get-the-link-and-access-to-ebooks-and-educational-materials-to-share-to-my-clients/53138)
**Author:** [@beetler-acrider-2](https://community.deriv.com/u/beetler-acrider-2)\ **Replies:** 2\ **Last updated:** [April 27, 2023, 5:38pm UTC](https://community.deriv.com/t/as-an-affiliate-how-do-i-get-the-link-and-access-to-ebooks-and-educational-materials-to-share-to-my-clients/53138 "2023-04-27T17:38:46Z")
I have joined affiliate for sometimes now how do I get recent ebooks and educational materials to promote the ones in my dashboard is old. How do I get the link to recent ebooks and educational materials so as to have a … --- ## [Hakeo](https://community.deriv.com/t/hakeo/54457)
**Author:** [@bulbier-affined-2](https://community.deriv.com/u/bulbier-affined-2)\ **Replies:** 1\ **Last updated:** [April 27, 2023, 3:50am UTC](https://community.deriv.com/t/hakeo/54457 "2023-04-27T03:50:22Z")
Buen dìa para confirmar que el dìa 24-4-2023 me sacaron 20 usd de mi cuenta y nadie responde, esto es un engaño, la plataforma tiene que responde y luego envian un correo diciendo que me comunique al chat el cual es un … --- ## [DERIV platform Stole ?!](https://community.deriv.com/t/deriv-platform-stole/33136)
**Author:** [@chivari-acquiet-2](https://community.deriv.com/u/chivari-acquiet-2)\ **Replies:** 6\ **Last updated:** [April 26, 2023, 9:38pm UTC](https://community.deriv.com/t/deriv-platform-stole/33136 "2023-04-26T21:38:32Z")
How Deriv programmers team and CEO can explain this convenient ERROR ?! I just run Deriv App using my smartphone, and my bot sequence is very simple… after 2 loss, change the direction… My surprise when the system DON… --- ## [Account withdrawal limits](https://community.deriv.com/t/account-withdrawal-limits/50807)
**Author:** [@arabesk-affraps-2](https://community.deriv.com/u/arabesk-affraps-2)\ **Replies:** 2\ **Last updated:** [April 21, 2023, 9:19pm UTC](https://community.deriv.com/t/account-withdrawal-limits/50807 "2023-04-21T21:19:29Z")
Have you ever withdrawn more than $10000 --- ## [Tradingview](https://community.deriv.com/t/tradingview/33196)
**Author:** [@TradersCore](https://community.deriv.com/u/TradersCore)\ **Replies:** 4\ **Last updated:** [April 20, 2023, 2:11am UTC](https://community.deriv.com/t/tradingview/33196 "2023-04-20T02:11:02Z")
Why can’t we all write to deriv to add their synthetic indices to the main tradingview platform? Its high time its done --- ## [Slots](https://community.deriv.com/t/slots/53679)
**Author:** [@acanths-aflaxen-2](https://community.deriv.com/u/acanths-aflaxen-2)\ **Replies:** 1\ **Last updated:** [April 19, 2023, 4:06pm UTC](https://community.deriv.com/t/slots/53679 "2023-04-19T16:06:39Z")
Does deriv offer micro slots for an account like xm? And if so I would wanna access gold micro slots how would i --- ## [Dmt5 not appearing on traders hub](https://community.deriv.com/t/dmt5-not-appearing-on-traders-hub/53509)
**Author:** [@amebous-accents-2](https://community.deriv.com/u/amebous-accents-2)\ **Replies:** 1\ **Last updated:** [April 17, 2023, 5:08pm UTC](https://community.deriv.com/t/dmt5-not-appearing-on-traders-hub/53509 "2023-04-17T17:08:25Z")
DMT5 not appearing on traders hub I don’t know what’s the problem --- ## [money lost from nowhere](https://community.deriv.com/t/money-lost-from-nowhere/29651)
**Author:** [@bepewed-acholia-2](https://community.deriv.com/u/bepewed-acholia-2)\ **Replies:** 3\ **Last updated:** [April 17, 2023, 6:54am UTC](https://community.deriv.com/t/money-lost-from-nowhere/29651 "2023-04-17T06:54:02Z")
i started my day with an equity of 74 and without a running trade but when i entered my last trades my balance was on 70 and withdrew 62 and left $8 balance with trades in profit but when i checked the $62 funds i had tr… --- ## [Authentication via ZingPay](https://community.deriv.com/t/authentication-via-zingpay/19898)
**Author:** [@bespray-abscess-2](https://community.deriv.com/u/bespray-abscess-2)\ **Replies:** 44\ **Last updated:** [April 16, 2023, 10:02am UTC](https://community.deriv.com/t/authentication-via-zingpay/19898 "2023-04-16T10:02:13Z")
When I try to deposit via ZingPay , it says my account needs to be authenticated but I have already done the authentication process --- ## [MT5 log in](https://community.deriv.com/t/mt5-log-in/53152)
**Author:** [@berendo-acetate-2](https://community.deriv.com/u/berendo-acetate-2)\ **Replies:** 4\ **Last updated:** [April 16, 2023, 3:37am UTC](https://community.deriv.com/t/mt5-log-in/53152 "2023-04-16T03:37:05Z")
I tryd to to log in to my MT5 account but it always says failed to log in 8 renew my password but still tells me the same thing please help --- ## [Visa withdraw](https://community.deriv.com/t/visa-withdraw/53302)
**Author:** [@abashed-affrets-2](https://community.deriv.com/u/abashed-affrets-2)\ **Replies:** 1\ **Last updated:** [April 16, 2023, 3:35am UTC](https://community.deriv.com/t/visa-withdraw/53302 "2023-04-16T03:35:54Z")
Can’t withdraw with vISA though I deposited through visa card how will I withdraw --- ## [I made a deposit and I did not receive my money due to your credibility is very weak](https://community.deriv.com/t/i-made-a-deposit-and-i-did-not-receive-my-money-due-to-your-credibility-is-very-weak/53282)
**Author:** [@awnlike-affixed-2](https://community.deriv.com/u/awnlike-affixed-2)\ **Replies:** 1\ **Last updated:** [April 15, 2023, 1:43pm UTC](https://community.deriv.com/t/i-made-a-deposit-and-i-did-not-receive-my-money-due-to-your-credibility-is-very-weak/53282 "2023-04-15T13:43:01Z")
I made a deposit and I did not receive my money due to your credibility is very weak --- ## [Problem with tradershub need help](https://community.deriv.com/t/problem-with-tradershub-need-help/53185)
**Author:** [@charmed-aflower-2](https://community.deriv.com/u/charmed-aflower-2)\ **Replies:** 1\ **Last updated:** [April 14, 2023, 4:25pm UTC](https://community.deriv.com/t/problem-with-tradershub-need-help/53185 "2023-04-14T16:25:49Z")
I have a problem I’m new here and I can’t access traders hub I want to copy my personal info to mt5 --- ## [Missing withdrawals payments](https://community.deriv.com/t/missing-withdrawals-payments/53097)
**Author:** [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)\ **Replies:** 2\ **Last updated:** [April 14, 2023, 12:50pm UTC](https://community.deriv.com/t/missing-withdrawals-payments/53097 "2023-04-14T12:50:53Z")
Hello Deriv I usually process withdrawals using Zingpay(Not working currently- pls update us). I have noticed that one of the withdrawals has not been paid into my bank account, more than a week ago. How do I handle thi… --- ## [Which account does the markup amount from my app go to?](https://community.deriv.com/t/which-account-does-the-markup-amount-from-my-app-go-to/53028)
**Author:** [@bladded-alberts-1](https://community.deriv.com/u/bladded-alberts-1)\ **Replies:** 1\ **Last updated:** [April 14, 2023, 4:12am UTC](https://community.deriv.com/t/which-account-does-the-markup-amount-from-my-app-go-to/53028 "2023-04-14T04:12:13Z")
Using the API requests “Application: Markup Details” and “Application: Markup Statistics” I can see what income the application brought me, but I do not understand where this income is accrued. --- ## [No Live chat icon on my Deriv screens](https://community.deriv.com/t/no-live-chat-icon-on-my-deriv-screens/53095)
**Author:** [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)\ **Replies:** 1\ **Last updated:** [April 14, 2023, 3:30am UTC](https://community.deriv.com/t/no-live-chat-icon-on-my-deriv-screens/53095 "2023-04-14T03:30:41Z")
Heloo Deriv Please activate live chat buttons on my profile. The virtual robot is not helpful. --- ## [desbloquear mi cajero](https://community.deriv.com/t/desbloquear-mi-cajero/26585)
**Author:** [@Sonia](https://community.deriv.com/u/Sonia)\ **Replies:** 9\ **Last updated:** [April 11, 2023, 3:14am UTC](https://community.deriv.com/t/desbloquear-mi-cajero/26585 "2023-04-11T03:14:41Z")
por favor ayuda me sale un mensaje que mi cajero esta bloqueado temporalmente --- ## [Trades prohibidos](https://community.deriv.com/t/trades-prohibidos/52715)
**Author:** [@anstoss-agrized-1](https://community.deriv.com/u/anstoss-agrized-1)\ **Replies:** 1\ **Last updated:** [April 11, 2023, 3:03am UTC](https://community.deriv.com/t/trades-prohibidos/52715 "2023-04-11T03:03:08Z")
Hola, me contacte con Deriv vía whattsap y me gustaría saber cuáles son esos tales “ Trades prohibited “ que señalan en un apartado, soy Trader demo aún pero quiero ver si mi estrategia es fiable --- ## [Bot code](https://community.deriv.com/t/bot-code/52331)
**Author:** [@auantic-alberge-1](https://community.deriv.com/u/auantic-alberge-1)\ **Replies:** 1\ **Last updated:** [April 10, 2023, 2:28am UTC](https://community.deriv.com/t/bot-code/52331 "2023-04-10T02:28:39Z")
what code for bot to open many trade without close trade previously… --- ## [Como ver o menu para assistir os vídeos de aula](https://community.deriv.com/t/como-ver-o-menu-para-assistir-os-videos-de-aula/52304)
**Author:** [@burmite-aflatus-2](https://community.deriv.com/u/burmite-aflatus-2)\ **Replies:** 1\ **Last updated:** [April 8, 2023, 12:01pm UTC](https://community.deriv.com/t/como-ver-o-menu-para-assistir-os-videos-de-aula/52304 "2023-04-08T12:01:32Z")
Olá, até agora só cheguei a ver o vídeo de como criar uma conta real. Quando fui subir os arquivos para identificação, já nao consegui ver os demais vídeos. Como posso encontrar esses vídeos, que se supoe é os vídeos p… [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=27) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=29)