# General Discussion
**URL:** https://community.deriv.com/c/uncategorised/1.md?page=29
[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)
**Page:** 30
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## [intenance on Tuesday, 21](https://community.deriv.com/t/intenance-on-tuesday-21/52296)
**Author:** [@buckles-aerides-2](https://community.deriv.com/u/buckles-aerides-2)\
**Replies:** 1\
**Last updated:** [April 8, 2023, 11:46am UTC](https://community.deriv.com/t/intenance-on-tuesday-21/52296 "2023-04-08T11:46:15Z")
Yes, I am an existing paying agent. Please I need help. how can you help me? I am a paying agent withdrawing dollars in a different way
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## [my chart analysis on deriv tradingview keeps going away each time i switch between timeframes](https://community.deriv.com/t/my-chart-analysis-on-deriv-tradingview-keeps-going-away-each-time-i-switch-between-timeframes/52288)
**Author:** [@benmost-aechmea-2](https://community.deriv.com/u/benmost-aechmea-2)\
**Replies:** 1\
**Last updated:** [April 8, 2023, 11:39am UTC](https://community.deriv.com/t/my-chart-analysis-on-deriv-tradingview-keeps-going-away-each-time-i-switch-between-timeframes/52288 "2023-04-08T11:39:25Z")
my chart analysis on deriv tradingview keeps going away each time i switch between timeframes. it makes it sohard to do a proper analysis
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## [I forgot my Deriv x user name](https://community.deriv.com/t/i-forgot-my-deriv-x-user-name/52277)
**Author:** [@chevres-adherer-2](https://community.deriv.com/u/chevres-adherer-2)\
**Replies:** 1\
**Last updated:** [April 8, 2023, 11:30am UTC](https://community.deriv.com/t/i-forgot-my-deriv-x-user-name/52277 "2023-04-08T11:30:54Z")
I forgot my Deriv x user name
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## [Login problems](https://community.deriv.com/t/login-problems/52238)
**Author:** [@bursate-abortus-2](https://community.deriv.com/u/bursate-abortus-2)\
**Replies:** 1\
**Last updated:** [April 7, 2023, 4:57pm UTC](https://community.deriv.com/t/login-problems/52238 "2023-04-07T16:57:34Z")
Hello I can’t login to my real account account on my MT5 mobile and my Laptop
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## [Laverage set up](https://community.deriv.com/t/laverage-set-up/48309)
**Author:** [@cereous-affaite-2](https://community.deriv.com/u/cereous-affaite-2)\
**Replies:** 1\
**Last updated:** [March 1, 2023, 3:31am UTC](https://community.deriv.com/t/laverage-set-up/48309 "2023-03-01T03:31:31Z")
Deriv does not allow his clients to set their own laverage… and evry account has deffrent laverage any reviews
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## [open positions during good friday holiday](https://community.deriv.com/t/open-positions-during-good-friday-holiday/52210)
**Author:** [@busting-accoyed-2](https://community.deriv.com/u/busting-accoyed-2)\
**Replies:** 0\
**Last updated:** [April 7, 2023, 1:50pm UTC](https://community.deriv.com/t/open-positions-during-good-friday-holiday/52210 "2023-04-07T13:50:05Z")
does deriv broker hit my take profits or stop loss during good friday holiday. on other platforms , price is moving normally, but on deriv, they are saying market is closed, so will my stops be acknowledged
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## [Tradingview chart issue](https://community.deriv.com/t/tradingview-chart-issue/52080)
**Author:** [@arabesk-abduced-2](https://community.deriv.com/u/arabesk-abduced-2)\
**Replies:** 1\
**Last updated:** [April 6, 2023, 2:41pm UTC](https://community.deriv.com/t/tradingview-chart-issue/52080 "2023-04-06T14:41:33Z")
Why tradingview.deriv.com chart always requesting to refresh the browser??
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## [Withdrawal payments](https://community.deriv.com/t/withdrawal-payments/52020)
**Author:** [@burette-accrete-2](https://community.deriv.com/u/burette-accrete-2)\
**Replies:** 1\
**Last updated:** [April 6, 2023, 5:08am UTC](https://community.deriv.com/t/withdrawal-payments/52020 "2023-04-06T05:08:50Z")
Greetings, I’ve made a withdrawal on the 29th of March 2023 but I haven’t received it in my bank account.
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## [Withdrawal issues](https://community.deriv.com/t/withdrawal-issues/51695)
**Author:** [@cadgers-acronal-2](https://community.deriv.com/u/cadgers-acronal-2)\
**Replies:** 1\
**Last updated:** [April 3, 2023, 2:15pm UTC](https://community.deriv.com/t/withdrawal-issues/51695 "2023-04-03T14:15:04Z")
I can’t make withdrawal via a payment agent why?
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## [Não tenho mais acesso ao e-mail da minha conta.](https://community.deriv.com/t/nao-tenho-mais-acesso-ao-e-mail-da-minha-conta/51480)
**Author:** [@arisaid-actuary-2](https://community.deriv.com/u/arisaid-actuary-2)\
**Replies:** 1\
**Last updated:** [April 1, 2023, 10:25am UTC](https://community.deriv.com/t/nao-tenho-mais-acesso-ao-e-mail-da-minha-conta/51480 "2023-04-01T10:25:44Z")
Meu pc pegou um vírus que afetou minhas contas de e-mail. Logo, o Google e o MSN cancelaram as mesmas. Não tenho como acessar pra confirmar movimentação. O que fazer?
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## [we need alternative fair deriv broker](https://community.deriv.com/t/we-need-alternative-fair-deriv-broker/51418)
**Author:** [@bengali-adzooks-2](https://community.deriv.com/u/bengali-adzooks-2)\
**Replies:** 1\
**Last updated:** [March 31, 2023, 2:17pm UTC](https://community.deriv.com/t/we-need-alternative-fair-deriv-broker/51418 "2023-03-31T14:17:00Z")
hi guys, those are will not run out if we write down all those robbing cases. as you know deriv is not fair and fully manipulated broker. they are just robbing us what ever they want. so we need alternative fair broke…
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## [What happened to Deriv withdrawal options for Nigerians?](https://community.deriv.com/t/what-happened-to-deriv-withdrawal-options-for-nigerians/51351)
**Author:** [@chikhor-acemila-2](https://community.deriv.com/u/chikhor-acemila-2)\
**Replies:** 1\
**Last updated:** [March 31, 2023, 8:07am UTC](https://community.deriv.com/t/what-happened-to-deriv-withdrawal-options-for-nigerians/51351 "2023-03-31T08:07:41Z")
For days now I’ve been trying to chat support to give me different withdrawal options as they usually do but to no avail I’m limited just to my bank account and the rate there is half the original value.
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## [No me llega el deposito y van varios dias](https://community.deriv.com/t/no-me-llega-el-deposito-y-van-varios-dias/51345)
**Author:** [@beteela-afflate-2](https://community.deriv.com/u/beteela-afflate-2)\
**Replies:** 1\
**Last updated:** [March 31, 2023, 8:05am UTC](https://community.deriv.com/t/no-me-llega-el-deposito-y-van-varios-dias/51345 "2023-03-31T08:05:51Z")
Rusbelsan@hotmail.com
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## [sell at market is not working in bot.deriv.com](https://community.deriv.com/t/sell-at-market-is-not-working-in-bot-deriv-com/51153)
**Author:** [@acratia-abduces-2](https://community.deriv.com/u/acratia-abduces-2)\
**Replies:** 1\
**Last updated:** [March 28, 2023, 4:21pm UTC](https://community.deriv.com/t/sell-at-market-is-not-working-in-bot-deriv-com/51153 "2023-03-28T16:21:28Z")
hi i like to work in old binary bot a lot but due to developing of site i try the new one but i find some issues like sell at market is not working in bot.deriv.com
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## [J'aimerai installer l'indicateur le canal de donchian sur mt5](https://community.deriv.com/t/jaimerai-installer-lindicateur-le-canal-de-donchian-sur-mt5/51048)
**Author:** [@axolotl-aceship-2](https://community.deriv.com/u/axolotl-aceship-2)\
**Replies:** 1\
**Last updated:** [March 27, 2023, 6:38pm UTC](https://community.deriv.com/t/jaimerai-installer-lindicateur-le-canal-de-donchian-sur-mt5/51048 "2023-03-27T18:38:50Z")
Bonjour je trouve pas l’indicateur le canal de donchian sur meta trader 5 , j’aimerai savoir si l’equipe Deriv ou quelqu’un d’autre en a et peut m’aider. merci.
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## [Complient](https://community.deriv.com/t/complient/51005)
**Author:** [@autarch-acepots-2](https://community.deriv.com/u/autarch-acepots-2)\
**Replies:** 1\
**Last updated:** [March 27, 2023, 10:19am UTC](https://community.deriv.com/t/complient/51005 "2023-03-27T10:19:18Z")
Why I set the stop loss at price 8678.1, but it was executed at 8683.5
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## [Payment agent](https://community.deriv.com/t/payment-agent/50959)
**Author:** [@clavier-adipsia-2](https://community.deriv.com/u/clavier-adipsia-2)\
**Replies:** 1\
**Last updated:** [March 27, 2023, 3:02am UTC](https://community.deriv.com/t/payment-agent/50959 "2023-03-27T03:02:13Z")
How to become a payment agent
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## [Yes that is correct Abdellatif You will be able to withdraw using Skrill once you have withdrawn the equivalent amount of 811 USD via Payment Agent If you do not have any further enquiries, I will proceed to close this chat. Should you have any inquiries,](https://community.deriv.com/t/yes-that-is-correct-abdellatif-you-will-be-able-to-withdraw-using-skrill-once-you-have-withdrawn-the-equivalent-amount-of-811-usd-via-payment-agent-if-you-do-not-have-any-further-enquiries-i-will-proceed-to-close-this-chat-should-you-have-any-inquiries/50979)
**Author:** [@awnlike-affixed-2](https://community.deriv.com/u/awnlike-affixed-2)\
**Replies:** 1\
**Last updated:** [March 27, 2023, 2:21am UTC](https://community.deriv.com/t/yes-that-is-correct-abdellatif-you-will-be-able-to-withdraw-using-skrill-once-you-have-withdrawn-the-equivalent-amount-of-811-usd-via-payment-agent-if-you-do-not-have-any-further-enquiries-i-will-proceed-to-close-this-chat-should-you-have-any-inquiries/50979 "2023-03-27T02:21:37Z")
Yes that is correct Abdellatif You will be able to withdraw using Skrill once you have withdrawn the equivalent amount of 811 USD via Payment Agent If you do not have any further enquiries, I will proceed to close this…
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## [Yes, my dear, you must be careful and work with all your effort and energy I want to ask you an unexpected problem.I have??](https://community.deriv.com/t/yes-my-dear-you-must-be-careful-and-work-with-all-your-effort-and-energy-i-want-to-ask-you-an-unexpected-problem-i-have/50915)
**Author:** [@awnlike-affixed-2](https://community.deriv.com/u/awnlike-affixed-2)\
**Replies:** 2\
**Last updated:** [March 26, 2023, 4:17am UTC](https://community.deriv.com/t/yes-my-dear-you-must-be-careful-and-work-with-all-your-effort-and-energy-i-want-to-ask-you-an-unexpected-problem-i-have/50915 "2023-03-26T04:17:15Z")
We want speed in withdrawing and depositing, my dear. My friends are complaining about withdrawals and delays. Why?
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## [Récupération de compte](https://community.deriv.com/t/recuperation-de-compte/50420)
**Author:** [@antacid-afflict-2](https://community.deriv.com/u/antacid-afflict-2)\
**Replies:** 6\
**Last updated:** [March 25, 2023, 11:26am UTC](https://community.deriv.com/t/recuperation-de-compte/50420 "2023-03-25T11:26:53Z")
Bonjour j’avais un compte deriv et j’aimerai le recuperer j’ai plus acces à mon adress email et j’ai oublie mon mot de passe
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## [Password change failed](https://community.deriv.com/t/password-change-failed/50805)
**Author:** [@allobar-accrues-2](https://community.deriv.com/u/allobar-accrues-2)\
**Replies:** 2\
**Last updated:** [March 25, 2023, 10:28am UTC](https://community.deriv.com/t/password-change-failed/50805 "2023-03-25T10:28:11Z")
My mt5 password is not changing
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## [different payment methods](https://community.deriv.com/t/different-payment-methods/50745)
**Author:** [@bleeder-alcohol-1](https://community.deriv.com/u/bleeder-alcohol-1)\
**Replies:** 1\
**Last updated:** [March 24, 2023, 1:06pm UTC](https://community.deriv.com/t/different-payment-methods/50745 "2023-03-24T13:06:06Z")
I would like to deposit through jeton wallet and start the trading. Later on i would like to withdraw my money thro crypto. Is it ok ?
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## [Mot de passe oublié](https://community.deriv.com/t/mot-de-passe-oublie/50698)
**Author:** [@brickie-affords-2](https://community.deriv.com/u/brickie-affords-2)\
**Replies:** 1\
**Last updated:** [March 24, 2023, 8:45am UTC](https://community.deriv.com/t/mot-de-passe-oublie/50698 "2023-03-24T08:45:08Z")
Je n’arrive pas à me connecter à mon compte deriv Metatrader 5 pour debuter le trading
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## [Withdrawal failed](https://community.deriv.com/t/withdrawal-failed/50701)
**Author:** [@carnied-acorned-2](https://community.deriv.com/u/carnied-acorned-2)\
**Replies:** 3\
**Last updated:** [March 24, 2023, 4:27am UTC](https://community.deriv.com/t/withdrawal-failed/50701 "2023-03-24T04:27:40Z")
I haven’t received two withdrawals on my Skrill account yet.
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## [I can't change my address](https://community.deriv.com/t/i-cant-change-my-address/50681)
**Author:** [@asquirm-abomine-2](https://community.deriv.com/u/asquirm-abomine-2)\
**Replies:** 1\
**Last updated:** [March 23, 2023, 5:42pm UTC](https://community.deriv.com/t/i-cant-change-my-address/50681 "2023-03-23T17:42:27Z")
I tried to verify my address, but I couldn’t. I entered all the information correctly, but a message always appears saying “your address cannot be changed”. Can you please help me?
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## [Travelling](https://community.deriv.com/t/travelling/50575)
**Author:** [@carotin-adjutor-2](https://community.deriv.com/u/carotin-adjutor-2)\
**Replies:** 3\
**Last updated:** [March 23, 2023, 12:02pm UTC](https://community.deriv.com/t/travelling/50575 "2023-03-23T12:02:59Z")
Hello, I am travelling to Europe and will be there for 1 month. I am from Mexico so I was wondering if I can do Trading from another country with certain Indices, because Step Index and some of Volatility are not availab…
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## [Deriv DP2P](https://community.deriv.com/t/deriv-dp2p/50645)
**Author:** [@chafing-aegagri-2](https://community.deriv.com/u/chafing-aegagri-2)\
**Replies:** 1\
**Last updated:** [March 23, 2023, 10:24am UTC](https://community.deriv.com/t/deriv-dp2p/50645 "2023-03-23T10:24:04Z")
Can I send dp2p internationally on an unverified proof of address account
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## [Order execution](https://community.deriv.com/t/order-execution/50615)
**Author:** [@charvet-airlock-1](https://community.deriv.com/u/charvet-airlock-1)\
**Replies:** 1\
**Last updated:** [March 23, 2023, 2:45am UTC](https://community.deriv.com/t/order-execution/50615 "2023-03-23T02:45:05Z")
when i place order it takes time to be placed like 2-3 seconds. i need instant order execution
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## [How do I change my personal address?](https://community.deriv.com/t/how-do-i-change-my-personal-address/50199)
**Author:** [@bladded-affixes-2](https://community.deriv.com/u/bladded-affixes-2)\
**Replies:** 5\
**Last updated:** [March 22, 2023, 7:44am UTC](https://community.deriv.com/t/how-do-i-change-my-personal-address/50199 "2023-03-22T07:44:42Z")
I entered my personal residential address by mistake (Spelling mistake). So I can’t verify my address proof.
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## [Problème de retrait](https://community.deriv.com/t/probleme-de-retrait/50499)
**Author:** [@barkery-afflate-2](https://community.deriv.com/u/barkery-afflate-2)\
**Replies:** 1\
**Last updated:** [March 22, 2023, 2:10am UTC](https://community.deriv.com/t/probleme-de-retrait/50499 "2023-03-22T02:10:04Z")
J’ai un problème de retrait et j’attends votre validation depuis plus de trois jours mais rien
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