# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=31 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 32 --- ## [Modification de mes données personnelles](https://community.deriv.com/t/modification-de-mes-donnees-personnelles/48177)
**Author:** [@calpacs-abactor-4](https://community.deriv.com/u/calpacs-abactor-4)\ **Replies:** 3\ **Last updated:** [February 27, 2023, 4:38pm UTC](https://community.deriv.com/t/modification-de-mes-donnees-personnelles/48177 "2023-02-27T16:38:59Z")
Salut, j’avais fait une erreur sur ma nationalité, je veux arranger cela --- ## [Servers Down.](https://community.deriv.com/t/servers-down/48017)
**Author:** [@bobeche-aceship-2](https://community.deriv.com/u/bobeche-aceship-2)\ **Replies:** 4\ **Last updated:** [February 27, 2023, 4:44am UTC](https://community.deriv.com/t/servers-down/48017 "2023-02-27T04:44:22Z")
I did not see any email about the servers being down in the 25th. This is affecting my open trades. How will this been handled? It’s moveing past 1 hour and I am still unable to access MT5 or transfer funds online form m… --- ## [Question](https://community.deriv.com/t/question/48095)
**Author:** [@alizari-admires-2](https://community.deriv.com/u/alizari-admires-2)\ **Replies:** 1\ **Last updated:** [February 27, 2023, 4:38am UTC](https://community.deriv.com/t/question/48095 "2023-02-27T04:38:34Z")
I have a question about how long it can take to verify some documents to validate that the funds or assets will have legal origin and will probably be the necessary documents to attach, do you request this information or… --- ## [Withdrawal to new card](https://community.deriv.com/t/withdrawal-to-new-card/40007)
**Author:** [@agented-actless-2](https://community.deriv.com/u/agented-actless-2)\ **Replies:** 3\ **Last updated:** [February 26, 2023, 7:16am UTC](https://community.deriv.com/t/withdrawal-to-new-card/40007 "2023-02-26T07:16:39Z")
i was previously depositing and withdrawing to the card that was lost so i got a new card from the bank and now depositing and withdrawing to that one but after a few withdrawals it is asking me to withdraw to the old ca… --- ## [Envio de comprovante de endereço](https://community.deriv.com/t/envio-de-comprovante-de-endereco/47706)
**Author:** [@candier-affeard-2](https://community.deriv.com/u/candier-affeard-2)\ **Replies:** 1\ **Last updated:** [February 23, 2023, 4:27pm UTC](https://community.deriv.com/t/envio-de-comprovante-de-endereco/47706 "2023-02-23T16:27:52Z")
Não consigo enviar o comprovante e a mensagem é que a cidade Goiânia não poderia ter acento e não consigo alterar, ou seja, trava o envio e não deixa corrigir a cidade de Goiânia para Goiania. --- ## [Mt5 Deriv](https://community.deriv.com/t/mt5-deriv/47734)
**Author:** [@charged-aburton-2](https://community.deriv.com/u/charged-aburton-2)\ **Replies:** 1\ **Last updated:** [February 23, 2023, 8:13am UTC](https://community.deriv.com/t/mt5-deriv/47734 "2023-02-23T08:13:25Z")
My account mt5 Deriv it does not work anymore Thé indice in a platform mt5 are blocked --- ## [Cambio de moneda](https://community.deriv.com/t/cambio-de-moneda/46854)
**Author:** [@bolivar-aerials-2](https://community.deriv.com/u/bolivar-aerials-2)\ **Replies:** 3\ **Last updated:** [February 22, 2023, 12:56pm UTC](https://community.deriv.com/t/cambio-de-moneda/46854 "2023-02-22T12:56:09Z")
Buenos dias, quisiera si me pueden ayudar, quiero cambiar mi moneda a USD, esta en dolar australiano en estos momentos, si es posible que me puedan orientar, muchas gracias. --- ## [How to change the address](https://community.deriv.com/t/how-to-change-the-address/47582)
**Author:** [@aeronef-affeers-2](https://community.deriv.com/u/aeronef-affeers-2)\ **Replies:** 1\ **Last updated:** [February 22, 2023, 6:40am UTC](https://community.deriv.com/t/how-to-change-the-address/47582 "2023-02-22T06:40:44Z")
I’ve been having some trouble I tried reaching out to the live chat but still couldn’t get help… can anyone kindly assist me with changing my address --- ## [TikTok](https://community.deriv.com/t/tiktok/47455)
**Author:** [@blately-alarmed-1](https://community.deriv.com/u/blately-alarmed-1)\ **Replies:** 1\ **Last updated:** [February 21, 2023, 10:48am UTC](https://community.deriv.com/t/tiktok/47455 "2023-02-21T10:48:06Z")
TikTok Microsoft Apps --- ## [Change my date of birth](https://community.deriv.com/t/change-my-date-of-birth/47404)
**Author:** [@babylon-acarian-2](https://community.deriv.com/u/babylon-acarian-2)\ **Replies:** 1\ **Last updated:** [February 20, 2023, 2:21pm UTC](https://community.deriv.com/t/change-my-date-of-birth/47404 "2023-02-20T14:21:39Z")
How to change my date of birth --- ## [Depósito no reflejado](https://community.deriv.com/t/deposito-no-reflejado/47141)
**Author:** [@arcella-aegises-2](https://community.deriv.com/u/arcella-aegises-2)\ **Replies:** 3\ **Last updated:** [February 20, 2023, 12:51pm UTC](https://community.deriv.com/t/deposito-no-reflejado/47141 "2023-02-20T12:51:22Z")
Buenos días, realicé un depósito de AIRTM pero no refleja el saldo en DERIV. Correo mpangel2994@gmail.com ID DE COMPRA 34772204 Fecha deposito 16-02-2021 8:51 Depósito $25.00 --- ## [Forgot my logging in password](https://community.deriv.com/t/forgot-my-logging-in-password/47227)
**Author:** [@apandry-adornos-2](https://community.deriv.com/u/apandry-adornos-2)\ **Replies:** 1\ **Last updated:** [February 18, 2023, 1:23pm UTC](https://community.deriv.com/t/forgot-my-logging-in-password/47227 "2023-02-18T13:23:48Z")
Hi. Can you assist me on recovering my logging in password for MT5 --- ## [Problema de hackeo](https://community.deriv.com/t/problema-de-hackeo/47136)
**Author:** [@chelide-affeare-2](https://community.deriv.com/u/chelide-affeare-2)\ **Replies:** 0\ **Last updated:** [February 17, 2023, 1:20pm UTC](https://community.deriv.com/t/problema-de-hackeo/47136 "2023-02-17T13:20:15Z")
Alguien podría ayudarme ? Hackearon mis fondos e intento contactar con deriv pero el chat es línea es un asco no deja adjuntar las pruebas suficientes para que te respondan y ya van varios días ! --- ## [How can I see my trading history for the year 2021 sent to my email](https://community.deriv.com/t/how-can-i-see-my-trading-history-for-the-year-2021-sent-to-my-email/47116)
**Author:** [@chacker-abusion-2](https://community.deriv.com/u/chacker-abusion-2)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 12:14pm UTC](https://community.deriv.com/t/how-can-i-see-my-trading-history-for-the-year-2021-sent-to-my-email/47116 "2023-02-17T12:14:05Z")
How can I get my trading history for the year 2021 sent to my email --- ## [seguindo acessar a conta da AA Invictus](https://community.deriv.com/t/seguindo-acessar-a-conta-da-aa-invictus/46991)
**Author:** [@benweed-affeare-2](https://community.deriv.com/u/benweed-affeare-2)\ **Replies:** 1\ **Last updated:** [February 16, 2023, 2:26pm UTC](https://community.deriv.com/t/seguindo-acessar-a-conta-da-aa-invictus/46991 "2023-02-16T14:26:43Z")
Não estou conseguindo acessar a conta da AA Invictus o que faço? --- ## [Loan from deriv](https://community.deriv.com/t/loan-from-deriv/7214)
**Author:** [@angered-achaian-2](https://community.deriv.com/u/angered-achaian-2)\ **Replies:** 2\ **Last updated:** [February 16, 2023, 9:05am UTC](https://community.deriv.com/t/loan-from-deriv/7214 "2023-02-16T09:05:28Z")
Is it possible to get a loan from deriv ? --- ## [CDF real account openings in kenya](https://community.deriv.com/t/cdf-real-account-openings-in-kenya/46957)
**Author:** [@calahan-affeare-2](https://community.deriv.com/u/calahan-affeare-2)\ **Replies:** 1\ **Last updated:** [February 15, 2023, 4:58pm UTC](https://community.deriv.com/t/cdf-real-account-openings-in-kenya/46957 "2023-02-15T16:58:00Z")
How do I open a real account for CDF MT5 in kenya. I am beings bombarded with this. --- ## [How to close MT5 account](https://community.deriv.com/t/how-to-close-mt5-account/46878)
**Author:** [@aswithe-acmatic-2](https://community.deriv.com/u/aswithe-acmatic-2)\ **Replies:** 3\ **Last updated:** [February 15, 2023, 11:03am UTC](https://community.deriv.com/t/how-to-close-mt5-account/46878 "2023-02-15T11:03:21Z")
How to close my MT5 account ? Am I able to create a new MT5 account if I close the existing MT5 account ? --- ## [Duvida de importação de arquivo xml](https://community.deriv.com/t/duvida-de-importacao-de-arquivo-xml/46703)
**Author:** [@Wilson](https://community.deriv.com/u/Wilson)\ **Replies:** 1\ **Last updated:** [February 14, 2023, 1:31pm UTC](https://community.deriv.com/t/duvida-de-importacao-de-arquivo-xml/46703 "2023-02-14T13:31:14Z")
Estou importando um aquivo xml mas nao consigo visualizar o cálculo de cada tic. Como faço para poder visualizar esta parte do bot? --- ## [My fund balance got deducted](https://community.deriv.com/t/my-fund-balance-got-deducted/46818)
**Author:** [@calcine-affeard-2](https://community.deriv.com/u/calcine-affeard-2)\ **Replies:** 1\ **Last updated:** [February 14, 2023, 4:45am UTC](https://community.deriv.com/t/my-fund-balance-got-deducted/46818 "2023-02-14T04:45:59Z")
Yesterday I fund mu account using bitcoin. after traslating to usd my balance was deducted to almost the half --- ## [history not updating trades](https://community.deriv.com/t/history-not-updating-trades/46775)
**Author:** [@atelets-acantha-2](https://community.deriv.com/u/atelets-acantha-2)\ **Replies:** 1\ **Last updated:** [February 13, 2023, 4:19pm UTC](https://community.deriv.com/t/history-not-updating-trades/46775 "2023-02-13T16:19:11Z")
after closing trades my Mt5 id not updating on history … can u please assist me --- ## [Landscape View Not supported](https://community.deriv.com/t/landscape-view-not-supported/46747)
**Author:** [@bugweed-achroma-2](https://community.deriv.com/u/bugweed-achroma-2)\ **Replies:** 1\ **Last updated:** [February 13, 2023, 2:19pm UTC](https://community.deriv.com/t/landscape-view-not-supported/46747 "2023-02-13T14:19:40Z")
Is it my machine alone or is everyone experiencing the issue of the landscape view not being supported right now. --- ## [no me deja actualizar mi fecha de nacimiento y esta perjudicando mis retiros](https://community.deriv.com/t/no-me-deja-actualizar-mi-fecha-de-nacimiento-y-esta-perjudicando-mis-retiros/46519)
**Author:** [@ailweed-actable-2](https://community.deriv.com/u/ailweed-actable-2)\ **Replies:** 1\ **Last updated:** [February 11, 2023, 5:15pm UTC](https://community.deriv.com/t/no-me-deja-actualizar-mi-fecha-de-nacimiento-y-esta-perjudicando-mis-retiros/46519 "2023-02-11T17:15:08Z")
he intentado en varias ocaciones actualizar mi fecha de nacimiento pero no me deja para comunicarme con un asesor es muy dificil no lo he logrado me pueden colaborar por favor --- ## [MT5 accounts disappeared](https://community.deriv.com/t/mt5-accounts-disappeared/46331)
**Author:** [@benthos-adinole-2](https://community.deriv.com/u/benthos-adinole-2)\ **Replies:** 5\ **Last updated:** [February 9, 2023, 6:32pm UTC](https://community.deriv.com/t/mt5-accounts-disappeared/46331 "2023-02-09T18:32:47Z")
My MT5 accounts are not being displayed on my account, since last week. Need help because i cant access them. --- ## [Mt5 login id and proof of address verification](https://community.deriv.com/t/mt5-login-id-and-proof-of-address-verification/46372)
**Author:** [@anywhen-affable-2](https://community.deriv.com/u/anywhen-affable-2)\ **Replies:** 1\ **Last updated:** [February 9, 2023, 3:11pm UTC](https://community.deriv.com/t/mt5-login-id-and-proof-of-address-verification/46372 "2023-02-09T15:11:31Z")
I have a problem,I didn’t receive an email containing my Mt5 login ID so I can link it to my account and again I have a problem with verifying my proof of address,the document I’m suppose to send turns grey --- ## [Proof of address 2](https://community.deriv.com/t/proof-of-address-2/46275)
**Author:** [@agathis-adjurer-2](https://community.deriv.com/u/agathis-adjurer-2)\ **Replies:** 3\ **Last updated:** [February 8, 2023, 6:31pm UTC](https://community.deriv.com/t/proof-of-address-2/46275 "2023-02-08T18:31:34Z")
Hello, please I have submitted proof and address 2 time but was rejected even though I supplied correct information. What is wrong. --- ## [Withdraw using cryptocurrency](https://community.deriv.com/t/withdraw-using-cryptocurrency/45993)
**Author:** [@chubbed-acetate-2](https://community.deriv.com/u/chubbed-acetate-2)\ **Replies:** 1\ **Last updated:** [February 6, 2023, 11:47am UTC](https://community.deriv.com/t/withdraw-using-cryptocurrency/45993 "2023-02-06T11:47:05Z")
I have tried several withdrawals and never gone through, what could be the problem? --- ## [Login Code for MT5](https://community.deriv.com/t/login-code-for-mt5/45857)
**Author:** [@bumpers-afdecho-2](https://community.deriv.com/u/bumpers-afdecho-2)\ **Replies:** 1\ **Last updated:** [February 6, 2023, 4:59am UTC](https://community.deriv.com/t/login-code-for-mt5/45857 "2023-02-06T04:59:20Z")
Hi, When signing up for Deriv, i used my social google account, and so I’ve just always used my email to sign in. However now im trying to sign in via the MT5 and it requires my login code for Deriv and ive never been s… --- ## [How do i remove win and loss flags on candles](https://community.deriv.com/t/how-do-i-remove-win-and-loss-flags-on-candles/45723)
**Author:** [@buddhas-advents-2](https://community.deriv.com/u/buddhas-advents-2)\ **Replies:** 1\ **Last updated:** [February 3, 2023, 7:05pm UTC](https://community.deriv.com/t/how-do-i-remove-win-and-loss-flags-on-candles/45723 "2023-02-03T19:05:45Z")
The flags are really obstructing my view when trading how can i remove them --- ## [Verification Document Expired](https://community.deriv.com/t/verification-document-expired/44184)
**Author:** [@carnary-acaciin-2](https://community.deriv.com/u/carnary-acaciin-2)\ **Replies:** 5\ **Last updated:** [February 3, 2023, 12:21pm UTC](https://community.deriv.com/t/verification-document-expired/44184 "2023-02-03T12:21:55Z")
Why does it say my account verification document has expired. but when I attempt to provide a new one I get notified that I do not need to authenticate my account at this time. I cannot move funds around pls assist [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=30) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=32)