# General Discussion

**URL:** https://community.deriv.com/c/uncategorised/1.md?page=32

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 33

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## [Trading account login](https://community.deriv.com/t/trading-account-login/40934)

<div class="topic-metadata">

**Author:** [@cabbage-acquent-2](https://community.deriv.com/u/cabbage-acquent-2)\
**Replies:** 5\
**Last updated:** [February 2, 2023, 7:20pm UTC](https://community.deriv.com/t/trading-account-login/40934 "2023-02-02T19:20:40Z")

</div>

Good morning gentlemen, my name is Bernole. I come to you guys today for the sake of help. Few months ago I haven’t use my trading account as often as before, as I’m focusing on educations. Today I decided to perform a…

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## [Sorry, an account already exists with those details. Only one real money account is allowed per client.](https://community.deriv.com/t/sorry-an-account-already-exists-with-those-details-only-one-real-money-account-is-allowed-per-client/45590)

<div class="topic-metadata">

**Author:** [@assizes-adenyls-2](https://community.deriv.com/u/assizes-adenyls-2)\
**Replies:** 1\
**Last updated:** [February 2, 2023, 2:07pm UTC](https://community.deriv.com/t/sorry-an-account-already-exists-with-those-details-only-one-real-money-account-is-allowed-per-client/45590 "2023-02-02T14:07:55Z")

</div>

How can I change my personal details when this pop up appears “Sorry, an account already exists with those details. Only one real money account is allowed per client.”

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## [Change of Residential Address](https://community.deriv.com/t/change-of-residential-address/45575)

<div class="topic-metadata">

**Author:** [@altezza-affable-2](https://community.deriv.com/u/altezza-affable-2)\
**Replies:** 1\
**Last updated:** [February 2, 2023, 1:57pm UTC](https://community.deriv.com/t/change-of-residential-address/45575 "2023-02-02T13:57:24Z")

</div>

Good day, is there a way of changing my residential address?

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## [Pending LTC withdrawal](https://community.deriv.com/t/pending-ltc-withdrawal/45280)

<div class="topic-metadata">

**Author:** [@bringer-aerogun-2](https://community.deriv.com/u/bringer-aerogun-2)\
**Replies:** 1\
**Last updated:** [January 30, 2023, 4:17pm UTC](https://community.deriv.com/t/pending-ltc-withdrawal/45280 "2023-01-30T16:17:09Z")

</div>

Hi I’ve been waiting for a withdrawal of 145$ to go through via LTC Please deriv officials check on it

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## [What's going on?](https://community.deriv.com/t/whats-going-on/45062)

<div class="topic-metadata">

**Author:** [@bahrein-addicts-2](https://community.deriv.com/u/bahrein-addicts-2)\
**Replies:** 2\
**Last updated:** [January 29, 2023, 6:05am UTC](https://community.deriv.com/t/whats-going-on/45062 "2023-01-29T06:05:45Z")

</div>

Why can’t i trade vix 200 and 300 pairs again? Even on my demo i can’t place trades, but their charts and prices are still moving. Please give me a response ASAP

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## [Trading volatility](https://community.deriv.com/t/trading-volatility/44939)

<div class="topic-metadata">

**Author:** [@braggle-abought-2](https://community.deriv.com/u/braggle-abought-2)\
**Replies:** 1\
**Last updated:** [January 26, 2023, 6:38pm UTC](https://community.deriv.com/t/trading-volatility/44939 "2023-01-26T18:38:03Z")

</div>

I need to trade volatiliy in my MT5 but cant find it and previously I was using Binary. But in derive i cant find an account that allows me to trade volatility in my MT5. Kindly help and assist me with this.

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## [Does VPN use disable or completely block an account](https://community.deriv.com/t/does-vpn-use-disable-or-completely-block-an-account/44910)

<div class="topic-metadata">

**Author:** [@buccate-afacing-2](https://community.deriv.com/u/buccate-afacing-2)\
**Replies:** 1\
**Last updated:** [January 26, 2023, 4:37pm UTC](https://community.deriv.com/t/does-vpn-use-disable-or-completely-block-an-account/44910 "2023-01-26T16:37:48Z")

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I read that if you use a vpn while on Deriv that the account would be disabled but I would like to know whether if I where to accidentally trade while my VPN is on will this broker block my account and the funds inside o…

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## [Dinero no acreditado](https://community.deriv.com/t/dinero-no-acreditado/44756)

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**Author:** [@cibaria-abactor-4](https://community.deriv.com/u/cibaria-abactor-4)\
**Replies:** 1\
**Last updated:** [January 25, 2023, 5:28pm UTC](https://community.deriv.com/t/dinero-no-acreditado/44756 "2023-01-25T17:28:24Z")

</div>

Hola hice un deposito por rapid transfer ayer y no me aparece reflejado en mi saldo

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## [Change address](https://community.deriv.com/t/change-address/44647)

<div class="topic-metadata">

**Author:** [@casease-aerosat-2](https://community.deriv.com/u/casease-aerosat-2)\
**Replies:** 1\
**Last updated:** [January 24, 2023, 2:47pm UTC](https://community.deriv.com/t/change-address/44647 "2023-01-24T14:47:53Z")

</div>

Goid day…how do I go about changing my personal address?

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## [cuentas fondeadas](https://community.deriv.com/t/cuentas-fondeadas/44624)

<div class="topic-metadata">

**Author:** [@bionics-acidier-2](https://community.deriv.com/u/bionics-acidier-2)\
**Replies:** 1\
**Last updated:** [January 24, 2023, 1:02pm UTC](https://community.deriv.com/t/cuentas-fondeadas/44624 "2023-01-24T13:02:06Z")

</div>

quisiera saber si deriv se asocia con “ciertas compañias” para dar cuentas fondeadas

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## [Novedad al verificar mi dirección](https://community.deriv.com/t/novedad-al-verificar-mi-direccion/44582)

<div class="topic-metadata">

**Author:** [@cistori-aethers-2](https://community.deriv.com/u/cistori-aethers-2)\
**Replies:** 1\
**Last updated:** [January 23, 2023, 4:35pm UTC](https://community.deriv.com/t/novedad-al-verificar-mi-direccion/44582 "2023-01-23T16:35:16Z")

</div>

Cordial saludo, tengo una pequeña novedad diligenciando los datos de mi dirección en el campo town/city digitalice un carácter especial y ahora al momento de cargar el documento para verificar mi dirección no me deja! S…

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## [Identity verification](https://community.deriv.com/t/identity-verification/19060)

<div class="topic-metadata">

**Author:** [@chavish-accited-2](https://community.deriv.com/u/chavish-accited-2)\
**Replies:** 41\
**Last updated:** [January 23, 2023, 8:24am UTC](https://community.deriv.com/t/identity-verification/19060 "2023-01-23T08:24:03Z")

</div>

How do I verify my identity in order to deposit via ZingPay?

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## [Bloco: Total profit/loss](https://community.deriv.com/t/bloco-total-profit-loss/44450)

<div class="topic-metadata">

**Author:** [@ataxies-abstort-2](https://community.deriv.com/u/ataxies-abstort-2)\
**Replies:** 1\
**Last updated:** [January 23, 2023, 4:17am UTC](https://community.deriv.com/t/bloco-total-profit-loss/44450 "2023-01-23T04:17:33Z")

</div>

Estou criando um bot na bot.deriv.com, estou precisando usar o bloco Total profit/loss que temos na Dbot, mas não consigo achar no construtor da bot.deriv.com, lá eu só consigo achar o bloco Total profit, alguém que poss…

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## [Account limit](https://community.deriv.com/t/account-limit/44453)

<div class="topic-metadata">

**Author:** [@buyoffs-addible-2](https://community.deriv.com/u/buyoffs-addible-2)\
**Replies:** 1\
**Last updated:** [January 23, 2023, 4:07am UTC](https://community.deriv.com/t/account-limit/44453 "2023-01-23T04:07:59Z")

</div>

I was messing around with my account limits and I changed true logout time to 60480 minutes. I thought it meant my deriv account would log me out until that time. However, I’m locked out until that timer is counted down.…

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## [Retrait bloqué](https://community.deriv.com/t/retrait-bloque/32845)

<div class="topic-metadata">

**Author:** [@calache-acquest-2](https://community.deriv.com/u/calache-acquest-2)\
**Replies:** 2\
**Last updated:** [January 22, 2023, 9:56am UTC](https://community.deriv.com/t/retrait-bloque/32845 "2023-01-22T09:56:25Z")

</div>

Bonjour depuis la création de mon compte deriv limited tous marchait très bien jusqu’à j’ai plus fait mes premiers profil mes Au moment du retrait on me dit que c’est bloqué sur je me dirige vers le live chat je le fais …

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## [Close trading on my account](https://community.deriv.com/t/close-trading-on-my-account/44283)

<div class="topic-metadata">

**Author:** [@careful-adience-2](https://community.deriv.com/u/careful-adience-2)\
**Replies:** 1\
**Last updated:** [January 20, 2023, 4:55pm UTC](https://community.deriv.com/t/close-trading-on-my-account/44283 "2023-01-20T16:55:52Z")

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Show me this message Purchase Error Sorry, your account is not authorised for any further contract purchases.

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## [E-wallet Funding](https://community.deriv.com/t/e-wallet-funding/44118)

<div class="topic-metadata">

**Author:** [@autoing-acronic-2](https://community.deriv.com/u/autoing-acronic-2)\
**Replies:** 1\
**Last updated:** [January 19, 2023, 6:42am UTC](https://community.deriv.com/t/e-wallet-funding/44118 "2023-01-19T06:42:54Z")

</div>

Hi guys. I have a Skrill account with a different email from the one I used to open my deriv account. Will I get banned if try funding my account with the skrill account and also will the money get deposited successfully…

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## [My cashier is closed](https://community.deriv.com/t/my-cashier-is-closed/4910)

<div class="topic-metadata">

**Author:** [@bougets-ablings-2](https://community.deriv.com/u/bougets-ablings-2)\
**Replies:** 3\
**Last updated:** [January 17, 2023, 8:40pm UTC](https://community.deriv.com/t/my-cashier-is-closed/4910 "2023-01-17T20:40:32Z")

</div>

I want to open my cashier

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## [I need new withdrawal method](https://community.deriv.com/t/i-need-new-withdrawal-method/43896)

<div class="topic-metadata">

**Author:** [@chinwag-accoied-2](https://community.deriv.com/u/chinwag-accoied-2)\
**Replies:** 1\
**Last updated:** [January 16, 2023, 4:48pm UTC](https://community.deriv.com/t/i-need-new-withdrawal-method/43896 "2023-01-16T16:48:32Z")

</div>

I want my account to be verified so I make my withdrawal please

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## [Affiliate](https://community.deriv.com/t/affiliate/43695)

<div class="topic-metadata">

**Author:** [@buppies-aerogun-2](https://community.deriv.com/u/buppies-aerogun-2)\
**Replies:** 0\
**Last updated:** [January 14, 2023, 9:32am UTC](https://community.deriv.com/t/affiliate/43695 "2023-01-14T09:32:47Z")

</div>

How does one know that a customer has used his or her link to sign up?

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## [Save button Tradingview](https://community.deriv.com/t/save-button-tradingview/43633)

<div class="topic-metadata">

**Author:** [@carrell-acousma-2](https://community.deriv.com/u/carrell-acousma-2)\
**Replies:** 1\
**Last updated:** [January 13, 2023, 5:35pm UTC](https://community.deriv.com/t/save-button-tradingview/43633 "2023-01-13T17:35:42Z")

</div>

could you add again the save button in tradingview, please?

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## [prueba de identidad](https://community.deriv.com/t/prueba-de-identidad/43408)

<div class="topic-metadata">

**Author:** [@blonder-acystia-2](https://community.deriv.com/u/blonder-acystia-2)\
**Replies:** 13\
**Last updated:** [January 13, 2023, 4:17pm UTC](https://community.deriv.com/t/prueba-de-identidad/43408 "2023-01-13T16:17:29Z")

</div>

Hola compas, tengo una dificultad con la prueba de identidad y mi documento soporte, pues en deriv coloque un nombre simplificado y en mi documento de identidad aparece mi nombre extenso, y al momento de realizar la ver…

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## [cancel](https://community.deriv.com/t/cancel/43484)

<div class="topic-metadata">

**Author:** [@agelong-aeronef-2](https://community.deriv.com/u/agelong-aeronef-2)\
**Replies:** 1\
**Last updated:** [January 12, 2023, 7:22am UTC](https://community.deriv.com/t/cancel/43484 "2023-01-12T07:22:07Z")

</div>

I would like to close my account, but I can’t because I have 0.06 dollars but I don’t want to withdraw it, I just delete the account CR4940469

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## [Any one traded volatility 300s](https://community.deriv.com/t/any-one-traded-volatility-300s/26419)

<div class="topic-metadata">

**Author:** [@archsin-abrasax-2](https://community.deriv.com/u/archsin-abrasax-2)\
**Replies:** 2\
**Last updated:** [January 11, 2023, 5:20pm UTC](https://community.deriv.com/t/any-one-traded-volatility-300s/26419 "2023-01-11T17:20:02Z")

</div>

guys is there any here have traded volatility 300s,beacause the stoploss is far away if you decide to put it.

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## [Binary scam. What?](https://community.deriv.com/t/binary-scam-what/43414)

<div class="topic-metadata">

**Author:** [@arnatto-abigail-2](https://community.deriv.com/u/arnatto-abigail-2)\
**Replies:** 1\
**Last updated:** [January 11, 2023, 2:17pm UTC](https://community.deriv.com/t/binary-scam-what/43414 "2023-01-11T14:17:58Z")

</div>

I trade rise, end time frame M5. Why is my order losing? Binary scam ?

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## [Comisiones](https://community.deriv.com/t/comisiones/43365)

<div class="topic-metadata">

**Author:** [@attrite-adjutor-2](https://community.deriv.com/u/attrite-adjutor-2)\
**Replies:** 1\
**Last updated:** [January 10, 2023, 4:27pm UTC](https://community.deriv.com/t/comisiones/43365 "2023-01-10T16:27:18Z")

</div>

Hola. Estoy actualmente registrado en el programa de afiliados de Deriv. Consulta! ¿Cobro la comisión CPA de un cliente de Argentina? si deposita $100usd.

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## [(MASH) AS A LAW OF ATTORNEY EXCHANGE](https://community.deriv.com/t/mash-as-a-law-of-attorney-exchange/43296)

<div class="topic-metadata">

**Author:** [@amakebe-adtevac-2](https://community.deriv.com/u/amakebe-adtevac-2)\
**Replies:** 1\
**Last updated:** [January 9, 2023, 6:44pm UTC](https://community.deriv.com/t/mash-as-a-law-of-attorney-exchange/43296 "2023-01-09T18:44:19Z")

</div>

This postulate meta-characteristics methodology define a newly generated key (---%) which in a new un-hashed package +(---%) consist of primary element cell components data which once hashed will generate a metrics of un…

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## [Comment relier mon compte deriv a MT5](https://community.deriv.com/t/comment-relier-mon-compte-deriv-a-mt5/43229)

<div class="topic-metadata">

**Author:** [@brommer-abactor-4](https://community.deriv.com/u/brommer-abactor-4)\
**Replies:** 1\
**Last updated:** [January 9, 2023, 11:04am UTC](https://community.deriv.com/t/comment-relier-mon-compte-deriv-a-mt5/43229 "2023-01-09T11:04:02Z")

</div>

Bonjour aidez moi avec le sujet

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## [account information](https://community.deriv.com/t/account-information/15463)

<div class="topic-metadata">

**Author:** [@calvity-advises-1](https://community.deriv.com/u/calvity-advises-1)\
**Replies:** 2\
**Last updated:** [January 9, 2023, 7:06am UTC](https://community.deriv.com/t/account-information/15463 "2023-01-09T07:06:20Z")

</div>

I forgot my deriv account details how can I be assisted with that?

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## [Sobre a conta demo](https://community.deriv.com/t/sobre-a-conta-demo/43039)

<div class="topic-metadata">

**Author:** [@bedrock-aedeagi-2](https://community.deriv.com/u/bedrock-aedeagi-2)\
**Replies:** 1\
**Last updated:** [January 7, 2023, 4:00pm UTC](https://community.deriv.com/t/sobre-a-conta-demo/43039 "2023-01-07T16:00:46Z")

</div>

Gostaria de saber se tem a possibilidade de restaurar o limite de 10 mil da conta demo apos zerar o limite, ou so e possivel criando outra conta, pois nos testes de estrategia de robos as vezes o limite e atingido e estz…

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