# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=33 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 34 --- ## [Desabilitaron mi cuenta](https://community.deriv.com/t/desabilitaron-mi-cuenta/43120)
**Author:** [@aerobia-agnosia-1](https://community.deriv.com/u/aerobia-agnosia-1)\ **Replies:** 1\ **Last updated:** [January 7, 2023, 3:49pm UTC](https://community.deriv.com/t/desabilitaron-mi-cuenta/43120 "2023-01-07T15:49:11Z")
Han desactivado mi cuenta, es posible volverla a recuperar --- ## [HELP pls! - This contract is unavailable on this account.](https://community.deriv.com/t/help-pls-this-contract-is-unavailable-on-this-account/43088)
**Author:** [@Teax](https://community.deriv.com/u/Teax)\ **Replies:** 3\ **Last updated:** [January 7, 2023, 3:43pm UTC](https://community.deriv.com/t/help-pls-this-contract-is-unavailable-on-this-account/43088 "2023-01-07T15:43:28Z")
Hello, I keep getting trade blocks and I don’t know why. I made only 4 trades in one day with small amounts and got a lock on all assets. I have standard limits and I do not exceed them. Why am I getting these restri… --- ## [Personal Info conflict](https://community.deriv.com/t/personal-info-conflict/43064)
**Author:** [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)\ **Replies:** 1\ **Last updated:** [January 6, 2023, 6:57pm UTC](https://community.deriv.com/t/personal-info-conflict/43064 "2023-01-06T18:57:33Z")
Hello Every time I login, The system is complaining that my date of birth is incorrect or not matching something and says contact customer support but then the system hangs indefinitely. I checked and the birth date is… --- ## [Account Closure](https://community.deriv.com/t/account-closure/43052)
**Author:** [@abraids-acouchy-2](https://community.deriv.com/u/abraids-acouchy-2)\ **Replies:** 1\ **Last updated:** [January 6, 2023, 6:56pm UTC](https://community.deriv.com/t/account-closure/43052 "2023-01-06T18:56:17Z")
I am trying to close my account and I am facing issues, I have a Balance of $0.01 in my account and there is no way to withdraw such an amount now my account will not close until I withdraw this amount. I really don’t ca… --- ## [account verification](https://community.deriv.com/t/account-verification/43034)
**Author:** [@boskage-abbasid-2](https://community.deriv.com/u/boskage-abbasid-2)\ **Replies:** 5\ **Last updated:** [January 6, 2023, 1:03pm UTC](https://community.deriv.com/t/account-verification/43034 "2023-01-06T13:03:56Z")
i have uploaded my document for verification but yet to get back to me on the status. this is the third day. --- ## [MetaTrader 5 \> Login Failed \> Invalid Account - but Correct Login Details entered](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114)
**Author:** [@chiasms-achates-2](https://community.deriv.com/u/chiasms-achates-2)\ **Replies:** 3\ **Last updated:** [January 6, 2023, 9:19am UTC](https://community.deriv.com/t/metatrader-5-login-failed-invalid-account-but-correct-login-details-entered/34114 "2023-01-06T09:19:11Z")
Hi. I entered all my correct Deriv login details on MetaTrader 5 Desktop. Access failed; says invalid account. Tried numerous times. Login is correct; Server is correct; password is correct. Tried password reset ; stil… --- ## [Crypto currency deposit and withdrawal fees](https://community.deriv.com/t/crypto-currency-deposit-and-withdrawal-fees/42950)
**Author:** [@cardons-aerator-2](https://community.deriv.com/u/cardons-aerator-2)\ **Replies:** 1\ **Last updated:** [January 5, 2023, 4:31pm UTC](https://community.deriv.com/t/crypto-currency-deposit-and-withdrawal-fees/42950 "2023-01-05T16:31:24Z")
Btc deposit and withdrawal fee Ltc deposit and withdrawal fee Eth deposit and withdrawal fee Usdt Erc20 deposit and withdrawal fee --- ## [Withdrawal and no email for processed withdrawal](https://community.deriv.com/t/withdrawal-and-no-email-for-processed-withdrawal/5328)
**Author:** [@awnless-absciss-2](https://community.deriv.com/u/awnless-absciss-2)\ **Replies:** 2\ **Last updated:** [January 5, 2023, 3:23pm UTC](https://community.deriv.com/t/withdrawal-and-no-email-for-processed-withdrawal/5328 "2023-01-05T15:23:14Z")
I requested a withdrawal and I think it has been processed since the money doesn’t appear on my account anymore but they haven’t sent me an email to tell me it is processed. Will I still receive my withdrawal? --- ## [no puedo entrar con mi cuenta real](https://community.deriv.com/t/no-puedo-entrar-con-mi-cuenta-real/42906)
**Author:** [@champed-akepiro-1](https://community.deriv.com/u/champed-akepiro-1)\ **Replies:** 1\ **Last updated:** [January 5, 2023, 10:33am UTC](https://community.deriv.com/t/no-puedo-entrar-con-mi-cuenta-real/42906 "2023-01-05T10:33:22Z")
Hola buenas noche , les escribo porque no puedo entrar con mi cuenta real pongo el usuario que tengo cunado la cree a la misma y la contraseña y me dice que no es válida, ala cuanta demo es la que más uso y esa la saque … --- ## [I cant able to make new real account with new email id](https://community.deriv.com/t/i-cant-able-to-make-new-real-account-with-new-email-id/42748)
**Author:** [@cecally-alamode-1](https://community.deriv.com/u/cecally-alamode-1)\ **Replies:** 1\ **Last updated:** [January 3, 2023, 9:24am UTC](https://community.deriv.com/t/i-cant-able-to-make-new-real-account-with-new-email-id/42748 "2023-01-03T09:24:15Z")
I am making new Real Account with new id, when i complete real account form i see " An account with your details alredy exits" i delet my old account, i want to make new account with someone link thts why i delet my old … --- ## [Locking up cashier](https://community.deriv.com/t/locking-up-cashier/42716)
**Author:** [@bugling-adapted-2](https://community.deriv.com/u/bugling-adapted-2)\ **Replies:** 3\ **Last updated:** [January 2, 2023, 6:01pm UTC](https://community.deriv.com/t/locking-up-cashier/42716 "2023-01-02T18:01:31Z")
Pls my cashier was lock for a reason that i dont know how can u help me out. --- ## [Número CR de cadastro](https://community.deriv.com/t/numero-cr-de-cadastro/42587)
**Author:** [@chuddar-aerobat-2](https://community.deriv.com/u/chuddar-aerobat-2)\ **Replies:** 1\ **Last updated:** [January 2, 2023, 1:15pm UTC](https://community.deriv.com/t/numero-cr-de-cadastro/42587 "2023-01-02T13:15:14Z")
Não consigo dar prosseguimento na compra de dólar pelo aplicativo Whatsaap pois meu número CR não aparece em nenhuma página de cadastro realizado. Estou perdendo tempo com isto. Poderiam me ajudar? Grato --- ## [Personal area log in problem](https://community.deriv.com/t/personal-area-log-in-problem/23552)
**Author:** [@callans-acerose-2](https://community.deriv.com/u/callans-acerose-2)\ **Replies:** 1\ **Last updated:** [January 2, 2023, 11:50am UTC](https://community.deriv.com/t/personal-area-log-in-problem/23552 "2023-01-02T11:50:14Z")
Hi, today i had an issue of loging in to personal area since this morning. Is there anyone ever face the same issue, what to do please… --- ## [Connections problems](https://community.deriv.com/t/connections-problems/42556)
**Author:** [@azactam-adience-2](https://community.deriv.com/u/azactam-adience-2)\ **Replies:** 0\ **Last updated:** [December 31, 2022, 9:10am UTC](https://community.deriv.com/t/connections-problems/42556 "2022-12-31T09:10:14Z")
Hello sir, I have problems connection. I explaint; every time i am in my demo account and i want To connect to my real account,even if i type the correct password i can not log in to my real account unless i go black T… --- ## [Dispute](https://community.deriv.com/t/dispute/24342)
**Author:** [@caskful-acrilan-2](https://community.deriv.com/u/caskful-acrilan-2)\ **Replies:** 12\ **Last updated:** [December 28, 2022, 9:03pm UTC](https://community.deriv.com/t/dispute/24342 "2022-12-28T21:03:35Z")
Some one click on my order it’s now 48hours I have not been reversed and I have received several mails about the update and I comply and send what’s ask for and I also contacted the customer service they are asking for a… --- ## [Mes retraits sont bloquées](https://community.deriv.com/t/mes-retraits-sont-bloquees/42374)
**Author:** [@borrows-adurent-2](https://community.deriv.com/u/borrows-adurent-2)\ **Replies:** 1\ **Last updated:** [December 28, 2022, 5:53pm UTC](https://community.deriv.com/t/mes-retraits-sont-bloquees/42374 "2022-12-28T17:53:58Z")
Je veux effectuer un retrait de mon compte derive vers mt5 ou de derive vers binance mais mes retrait sont bloquées. Je vous ecris donc afin d’avoir plus amples informations --- ## [Verificación de cuenta demora mucho](https://community.deriv.com/t/verificacion-de-cuenta-demora-mucho/42218)
**Author:** [@charets-aeraria-2](https://community.deriv.com/u/charets-aeraria-2)\ **Replies:** 3\ **Last updated:** [December 27, 2022, 1:01pm UTC](https://community.deriv.com/t/verificacion-de-cuenta-demora-mucho/42218 "2022-12-27T13:01:58Z")
Hola, llevo mas de dos semanas que subí el comprobante de residencia y aún dice que está en revisión. Pero en el chat no me ayudan. Por favor quién me pueda ayudar. --- ## [Order Rejection](https://community.deriv.com/t/order-rejection/42244)
**Author:** [@adornos-adipoma-2](https://community.deriv.com/u/adornos-adipoma-2)\ **Replies:** 1\ **Last updated:** [December 27, 2022, 8:13am UTC](https://community.deriv.com/t/order-rejection/42244 "2022-12-27T08:13:45Z")
I just funded my real account, placed an order but the order is rejected. what’s the solutions --- ## [Change withdrawal method from crypto to payment agent](https://community.deriv.com/t/change-withdrawal-method-from-crypto-to-payment-agent/42197)
**Author:** [@Dennis123](https://community.deriv.com/u/Dennis123)\ **Replies:** 1\ **Last updated:** [December 26, 2022, 2:17pm UTC](https://community.deriv.com/t/change-withdrawal-method-from-crypto-to-payment-agent/42197 "2022-12-26T14:17:12Z")
How do i contact live chat, i want to change my withdrawal method, normally i use a payment agent to deposit but recently i used crypto to deposit myself, now i ama trying to withdraw andd they say i must usee the same d… --- ## [Withdrawal issues on Zingpay](https://community.deriv.com/t/withdrawal-issues-on-zingpay/42101)
**Author:** [@boundly-acholic-2](https://community.deriv.com/u/boundly-acholic-2)\ **Replies:** 4\ **Last updated:** [December 26, 2022, 12:46pm UTC](https://community.deriv.com/t/withdrawal-issues-on-zingpay/42101 "2022-12-26T12:46:32Z")
Please help guys i nerd yo withdraw ive been seeing tjis message when i try too. Anyone experiencingi, please telling me how dd you resolve this. Deriv team they’ve been sending me around eith no answer on how tji… --- ## [failing to deposit](https://community.deriv.com/t/failing-to-deposit/42045)
**Author:** [@chewing-acetars-2](https://community.deriv.com/u/chewing-acetars-2)\ **Replies:** 1\ **Last updated:** [December 24, 2022, 4:39pm UTC](https://community.deriv.com/t/failing-to-deposit/42045 "2022-12-24T16:39:53Z")
Hello Deriv Community i have been not depositing to my account not when i try put remote pin it shows that it has been disabled for security reasons how do i fund again --- ## [Withdrawal options](https://community.deriv.com/t/withdrawal-options/42042)
**Author:** [@cerites-abraham-2](https://community.deriv.com/u/cerites-abraham-2)\ **Replies:** 1\ **Last updated:** [December 24, 2022, 4:38pm UTC](https://community.deriv.com/t/withdrawal-options/42042 "2022-12-24T16:38:08Z")
İ need help getting past this option is inorder to be able to make a withdrawal please if anyone can help me out i can’t find the payout options --- ## [address verification has been pending for a week](https://community.deriv.com/t/address-verification-has-been-pending-for-a-week/41928)
**Author:** [@allelic-adverts-2](https://community.deriv.com/u/allelic-adverts-2)\ **Replies:** 4\ **Last updated:** [December 24, 2022, 3:45pm UTC](https://community.deriv.com/t/address-verification-has-been-pending-for-a-week/41928 "2022-12-24T15:45:06Z")
good morning, I had a problem with the verification of my address and I had to reupload the documentation but it has been verifying it for almost a week and therefore I cannot operate in mt5. I have tried to communicate … --- ## [modification de données](https://community.deriv.com/t/modification-de-donnees/41869)
**Author:** [@armband-aeriest-2](https://community.deriv.com/u/armband-aeriest-2)\ **Replies:** 1\ **Last updated:** [December 22, 2022, 2:03pm UTC](https://community.deriv.com/t/modification-de-donnees/41869 "2022-12-22T14:03:58Z")
slt .j’ai fais erreur au niveau de la date de naissance et je voudrais la changer . comment faire? --- ## [COMUNICACION](https://community.deriv.com/t/comunicacion/41854)
**Author:** [@arriver-adenota-2](https://community.deriv.com/u/arriver-adenota-2)\ **Replies:** 1\ **Last updated:** [December 21, 2022, 5:24pm UTC](https://community.deriv.com/t/comunicacion/41854 "2022-12-21T17:24:11Z")
la función de chat es inútil y no da solución. por favor necesito un correo para comunicarme con una persona --- ## [Datos personales](https://community.deriv.com/t/datos-personales/41796)
**Author:** [@chiopin-aeonist-2](https://community.deriv.com/u/chiopin-aeonist-2)\ **Replies:** 1\ **Last updated:** [December 21, 2022, 6:44am UTC](https://community.deriv.com/t/datos-personales/41796 "2022-12-21T06:44:55Z")
Como puedo cambiar mi nombre y mi fecha de nacimiento de la aplicación? --- ## [Time Limit for any order open to be valid](https://community.deriv.com/t/time-limit-for-any-order-open-to-be-valid/41682)
**Author:** [@annoyer-aeoline-2](https://community.deriv.com/u/annoyer-aeoline-2)\ **Replies:** 1\ **Last updated:** [December 20, 2022, 10:48am UTC](https://community.deriv.com/t/time-limit-for-any-order-open-to-be-valid/41682 "2022-12-20T10:48:51Z")
I have question about the minimum time to be a trade to be opened so it would be considered as valid trade. It means, can I even close any order 10 seconds or even just after 1 second? And will it still be valid? Would I… --- ## [Problème d'authentification de mon compte](https://community.deriv.com/t/probleme-dauthentification-de-mon-compte/41654)
**Author:** [@bisters-adipoid-2](https://community.deriv.com/u/bisters-adipoid-2)\ **Replies:** 1\ **Last updated:** [December 19, 2022, 4:44pm UTC](https://community.deriv.com/t/probleme-dauthentification-de-mon-compte/41654 "2022-12-19T16:44:48Z")
Bonjour, J’ai soumis mes documents pour l’authentification de mon compte de trading. J’ai même écrit 2 fois au support de deriv. Mais jusqu’à présent je n’ai pas de retour de mon mail et mon compte est bloqué notamment… --- ## [SVG failed to login in mt5,i need help](https://community.deriv.com/t/svg-failed-to-login-in-mt5-i-need-help/41504)
**Author:** [@balagan-acronic-2](https://community.deriv.com/u/balagan-acronic-2)\ **Replies:** 1\ **Last updated:** [December 17, 2022, 4:52pm UTC](https://community.deriv.com/t/svg-failed-to-login-in-mt5-i-need-help/41504 "2022-12-17T16:52:03Z")
--- ## [Rising Up & Down - Missing ?](https://community.deriv.com/t/rising-up-down-missing/41430)
**Author:** [@arkoses-akvavit-1](https://community.deriv.com/u/arkoses-akvavit-1)\ **Replies:** 7\ **Last updated:** [December 16, 2022, 4:03pm UTC](https://community.deriv.com/t/rising-up-down-missing/41430 "2022-12-16T16:03:12Z")
Hello, i mainly joined for it’s binary option type Rising Up & Rising Down however all i see is a normal trading type called Multipliers. Why can’t i play Binary Options ? I’m testing on Demo … [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=32) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=34)