# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=34 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 35 --- ## [Real account not showing on my page](https://community.deriv.com/t/real-account-not-showing-on-my-page/41301)
**Author:** [@brownly-accites-2](https://community.deriv.com/u/brownly-accites-2)\ **Replies:** 2\ **Last updated:** [December 16, 2022, 12:38pm UTC](https://community.deriv.com/t/real-account-not-showing-on-my-page/41301 "2022-12-16T12:38:35Z")
Hello. My real account isn’t showing when I login to deriv website but I am able to login on mt5 and trade. How do I resolve this? --- ## [How to delete Deriv accounts](https://community.deriv.com/t/how-to-delete-deriv-accounts/41388)
**Author:** [@belotte-aerials-2](https://community.deriv.com/u/belotte-aerials-2)\ **Replies:** 1\ **Last updated:** [December 16, 2022, 7:43am UTC](https://community.deriv.com/t/how-to-delete-deriv-accounts/41388 "2022-12-16T07:43:47Z")
I accidently created some accounts that i didnt want to trade in, how do i delete them?? --- ## [Saisi numéro carte bancaire](https://community.deriv.com/t/saisi-numero-carte-bancaire/41319)
**Author:** [@angelet-aerates-2](https://community.deriv.com/u/angelet-aerates-2)\ **Replies:** 1\ **Last updated:** [December 15, 2022, 4:08pm UTC](https://community.deriv.com/t/saisi-numero-carte-bancaire/41319 "2022-12-15T16:08:21Z")
Ca ne me permet pas de saisir mon numéro de carte bancaire quand je veux retirer des fonds Que faire ? --- ## [Live account](https://community.deriv.com/t/live-account/40845)
**Author:** [@acrania-acceder-1](https://community.deriv.com/u/acrania-acceder-1)\ **Replies:** 4\ **Last updated:** [December 15, 2022, 7:48am UTC](https://community.deriv.com/t/live-account/40845 "2022-12-15T07:48:07Z")
Some guidance needed to open a live account, fund, verify and go to the trading platform but there is no visible live chat icon --- ## [Connexion MT5](https://community.deriv.com/t/connexion-mt5/40648)
**Author:** [@carrats-adonite-2](https://community.deriv.com/u/carrats-adonite-2)\ **Replies:** 3\ **Last updated:** [December 14, 2022, 5:44pm UTC](https://community.deriv.com/t/connexion-mt5/40648 "2022-12-14T17:44:32Z")
Bonjour, j’ai récemment créé mon compte deriv et connecté sur MT5 mais après il a été désactivé. Comment parvenir à le réactiver ? Étant donné que j’essaie d’en créer un autre mais on me dit que mon email est déjà utili… --- ## [Bank transfer not credited](https://community.deriv.com/t/bank-transfer-not-credited/41302)
**Author:** [@artisan-aeneous-2](https://community.deriv.com/u/artisan-aeneous-2)\ **Replies:** 1\ **Last updated:** [December 14, 2022, 4:10pm UTC](https://community.deriv.com/t/bank-transfer-not-credited/41302 "2022-12-14T16:10:28Z")
Good Morning I came here looking for help because I tried to make a deposit here via bank transfer but the money was not credited here I already tried support in every possible way and I was unsuccessful. was not credit… --- ## [Deriv access server](https://community.deriv.com/t/deriv-access-server/41214)
**Author:** [@ateuchi-accrete-2](https://community.deriv.com/u/ateuchi-accrete-2)\ **Replies:** 1\ **Last updated:** [December 13, 2022, 11:01am UTC](https://community.deriv.com/t/deriv-access-server/41214 "2022-12-13T11:01:58Z")
Hi How do I open an account with this server (Access server) instead of the MT5 Access Real 01 server that is usually provided? --- ## [Simulation trading to backtest](https://community.deriv.com/t/simulation-trading-to-backtest/41168)
**Author:** [@abduces-acajous-2](https://community.deriv.com/u/abduces-acajous-2)\ **Replies:** 1\ **Last updated:** [December 13, 2022, 10:57am UTC](https://community.deriv.com/t/simulation-trading-to-backtest/41168 "2022-12-13T10:57:24Z")
Anybody know how to simulate trades using synthetic indices?please help :smiling\_face\_with\_tear: --- ## [Failed withdrawal](https://community.deriv.com/t/failed-withdrawal/41005)
**Author:** [@carlino-abstain-2](https://community.deriv.com/u/carlino-abstain-2)\ **Replies:** 3\ **Last updated:** [December 12, 2022, 2:13pm UTC](https://community.deriv.com/t/failed-withdrawal/41005 "2022-12-12T14:13:19Z")
Hello sir, since 10th October 2022, i requested for a withdrawal via bank transfer which was unsuccessful up till these moment. The Deriv financial team have proven to me that they cannot troubleshoot and resolve the is… --- ## [OPENING TRADES](https://community.deriv.com/t/opening-trades/40958)
**Author:** [@ballats-admixes-2](https://community.deriv.com/u/ballats-admixes-2)\ **Replies:** 1\ **Last updated:** [December 12, 2022, 3:53am UTC](https://community.deriv.com/t/opening-trades/40958 "2022-12-12T03:53:43Z")
I am unable to open any trade or transfer money between accounts. What is going on Deriv? --- ## [Proof of verification](https://community.deriv.com/t/proof-of-verification/19487)
**Author:** [@chiefry-acapnic-2](https://community.deriv.com/u/chiefry-acapnic-2)\ **Replies:** 6\ **Last updated:** [December 12, 2022, 3:10am UTC](https://community.deriv.com/t/proof-of-verification/19487 "2022-12-12T03:10:17Z")
I want to make a deposit using the Zingpay method but I need to send documents to verify my account. How do I do this? Help! --- ## [withdrawal to card declined](https://community.deriv.com/t/withdrawal-to-card-declined/40818)
**Author:** [@brutter-adlumin-2](https://community.deriv.com/u/brutter-adlumin-2)\ **Replies:** 1\ **Last updated:** [December 8, 2022, 2:46pm UTC](https://community.deriv.com/t/withdrawal-to-card-declined/40818 "2022-12-08T14:46:32Z")
I cant withdraw via the same card i deposited with. my withdrawal request was declined and apparently i must use a different payment method,help! --- ## [problema para retirar](https://community.deriv.com/t/problema-para-retirar/40782)
**Author:** [@arbutin-aenigma-2](https://community.deriv.com/u/arbutin-aenigma-2)\ **Replies:** 1\ **Last updated:** [December 8, 2022, 2:42pm UTC](https://community.deriv.com/t/problema-para-retirar/40782 "2022-12-08T14:42:44Z")
hola muy buenas, Lo que pasa es que hice mi depósito con tarjeta de crédito visa, y ahora no me aparece la opción de retirar con tarjeta, ni me deja retirar por ningún otro método, cómo puedo solucionar esto? gracias. --- ## [Quiero saber si mi cuenta esta activa y verificada](https://community.deriv.com/t/quiero-saber-si-mi-cuenta-esta-activa-y-verificada/40740)
**Author:** [@biophor-adamite-2](https://community.deriv.com/u/biophor-adamite-2)\ **Replies:** 1\ **Last updated:** [December 7, 2022, 2:14pm UTC](https://community.deriv.com/t/quiero-saber-si-mi-cuenta-esta-activa-y-verificada/40740 "2022-12-07T14:14:49Z")
Quiero saber si mi cuenta sigue activa, la ingreso a MT5 y me dice que no es valida, escribo al live y solo me contesta el bot. Quien me ayuda con esta situacion por favor --- ## [Deposito (robo)](https://community.deriv.com/t/deposito-robo/40663)
**Author:** [@ceasmic-adonist-2](https://community.deriv.com/u/ceasmic-adonist-2)\ **Replies:** 1\ **Last updated:** [December 6, 2022, 4:45pm UTC](https://community.deriv.com/t/deposito-robo/40663 "2022-12-06T16:45:18Z")
Saludos, hace mas de dos semas semanas realize un deposito aqui en deriv y aun no se me ha acreditado, por favor como puedo recuperar mi dinero. --- ## [My account is locked](https://community.deriv.com/t/my-account-is-locked/15304)
**Author:** [@byliner-acquire-2](https://community.deriv.com/u/byliner-acquire-2)\ **Replies:** 5\ **Last updated:** [December 5, 2022, 7:05am UTC](https://community.deriv.com/t/my-account-is-locked/15304 "2022-12-05T07:05:18Z")
I have 5 days talking to derive people I submitted everything the asked and they always say they are fixing this is not good at alk --- ## [Name Change/update](https://community.deriv.com/t/name-change-update/40477)
**Author:** [@ballast-achates-2](https://community.deriv.com/u/ballast-achates-2)\ **Replies:** 0\ **Last updated:** [December 2, 2022, 1:58pm UTC](https://community.deriv.com/t/name-change-update/40477 "2022-12-02T13:58:42Z")
Hi, I’ve been trying to update my name on my personal details, the option to change it is not available. please help. --- ## [No puedo retirar dinero](https://community.deriv.com/t/no-puedo-retirar-dinero/40468)
**Author:** [@caramel-adynamy-2](https://community.deriv.com/u/caramel-adynamy-2)\ **Replies:** 0\ **Last updated:** [December 2, 2022, 11:28am UTC](https://community.deriv.com/t/no-puedo-retirar-dinero/40468 "2022-12-02T11:28:40Z")
Hola necesito ayuda con el retiro de mis fondos ya que al hacer la petición de retiro me sale un mensaje : Debido a las limitaciones del procesador de tarjetas, podemos revertir los fondos hasta el monto depositado. Vue… --- ## [classic bot locking](https://community.deriv.com/t/classic-bot-locking/40466)
**Author:** [@bungler-abidden-2](https://community.deriv.com/u/bungler-abidden-2)\ **Replies:** 0\ **Last updated:** [December 2, 2022, 11:06am UTC](https://community.deriv.com/t/classic-bot-locking/40466 "2022-12-02T11:06:45Z")
how to lock classic binary bot to CR account I mean like if i give you my bot it will only work on your cr account. --- ## [Failing to withdraw using Visa card and dont have other payment methods](https://community.deriv.com/t/failing-to-withdraw-using-visa-card-and-dont-have-other-payment-methods/40356)
**Author:** [@bumbler-admires-2](https://community.deriv.com/u/bumbler-admires-2)\ **Replies:** 1\ **Last updated:** [December 2, 2022, 4:08am UTC](https://community.deriv.com/t/failing-to-withdraw-using-visa-card-and-dont-have-other-payment-methods/40356 "2022-12-02T04:08:53Z")
Hi Deriv Community Members, I have been making deposits using Visa card and now i want to withdraw but deriv is giving me a limit of an amount which is even below the amount i deposited .Deriv is telling me use other pa… --- ## [Error on the platform and website! Chat function](https://community.deriv.com/t/error-on-the-platform-and-website-chat-function/22615)
**Author:** [@chalice-actinal-2](https://community.deriv.com/u/chalice-actinal-2)\ **Replies:** 2\ **Last updated:** [December 1, 2022, 3:41pm UTC](https://community.deriv.com/t/error-on-the-platform-and-website-chat-function/22615 "2022-12-01T15:41:57Z")
I can’t open any chat functions this button is not shown to me. I wanted to try to contact the support because my question is not in the FAQ, unfortunately this is not possible for me because it does not open a chat bot … --- ## [Where can i get ID and account tye informations?](https://community.deriv.com/t/where-can-i-get-id-and-account-tye-informations/40323)
**Author:** [@affeare-abulias-2](https://community.deriv.com/u/affeare-abulias-2)\ **Replies:** 1\ **Last updated:** [November 30, 2022, 10:50am UTC](https://community.deriv.com/t/where-can-i-get-id-and-account-tye-informations/40323 "2022-11-30T10:50:40Z")
Good day , I’ve received an email containing these requirements , i only know my account ID , need some help thank you --- ## [I am being logged out](https://community.deriv.com/t/i-am-being-logged-out/40144)
**Author:** [@chested-aitesis-1](https://community.deriv.com/u/chested-aitesis-1)\ **Replies:** 2\ **Last updated:** [November 30, 2022, 4:33am UTC](https://community.deriv.com/t/i-am-being-logged-out/40144 "2022-11-30T04:33:51Z")
I am new,I am using the demo account for now.I am trying to login,its being successful,I will even see my demo balance,that will last for about 2 secnds and I am immediately logged out.Why is that happening,how can it be… --- ## [Volatility 300 1s and 200 1s Traders beware : MUST READ](https://community.deriv.com/t/volatility-300-1s-and-200-1s-traders-beware-must-read/39591)
**Author:** [@cerillo-abruzzi-2](https://community.deriv.com/u/cerillo-abruzzi-2)\ **Replies:** 3\ **Last updated:** [November 28, 2022, 4:36pm UTC](https://community.deriv.com/t/volatility-300-1s-and-200-1s-traders-beware-must-read/39591 "2022-11-28T16:36:30Z")
After the closure of volatility 300 1s and 200 1s we had an interesting conversation with thousands of traders on of the online forums l am part of and we reaching as many traders as we can to take note of the following.… --- ## [Déposite not crédited](https://community.deriv.com/t/deposite-not-credited/40167)
**Author:** [@bushies-accites-2](https://community.deriv.com/u/bushies-accites-2)\ **Replies:** 1\ **Last updated:** [November 28, 2022, 2:43am UTC](https://community.deriv.com/t/deposite-not-credited/40167 "2022-11-28T02:43:27Z")
I made a deposit since yesterday on my account by Perfect Money however the account has not been credited until today. in addition I can not get a drift agent by online messaging. How to solve this problem ? --- ## [Como posso alterar a moeda da minha conta?](https://community.deriv.com/t/como-posso-alterar-a-moeda-da-minha-conta/39991)
**Author:** [@aphasia-aeolian-2](https://community.deriv.com/u/aphasia-aeolian-2)\ **Replies:** 1\ **Last updated:** [November 25, 2022, 12:00pm UTC](https://community.deriv.com/t/como-posso-alterar-a-moeda-da-minha-conta/39991 "2022-11-25T12:00:10Z")
Como posso alterar a moeda da minha conta --- ## [Deriv accout verification](https://community.deriv.com/t/deriv-accout-verification/40030)
**Author:** [@cineole-acronic-2](https://community.deriv.com/u/cineole-acronic-2)\ **Replies:** 1\ **Last updated:** [November 25, 2022, 11:58am UTC](https://community.deriv.com/t/deriv-accout-verification/40030 "2022-11-25T11:58:19Z")
Guys which documets did you submit for proof of address?I am having a hard time here --- ## [M'y adresse not process for vérification since 5 days](https://community.deriv.com/t/my-adresse-not-process-for-verification-since-5-days/39938)
**Author:** [@cascrom-acinose-2](https://community.deriv.com/u/cascrom-acinose-2)\ **Replies:** 1\ **Last updated:** [November 23, 2022, 6:26pm UTC](https://community.deriv.com/t/my-adresse-not-process-for-verification-since-5-days/39938 "2022-11-23T18:26:51Z")
Hello Dear community. What Can I do if my adresse is not process for vérification since 5 days? --- ## [Dfx 1oo index](https://community.deriv.com/t/dfx-1oo-index/39766)
**Author:** [@blaubok-adharma-2](https://community.deriv.com/u/blaubok-adharma-2)\ **Replies:** 1\ **Last updated:** [November 21, 2022, 4:04am UTC](https://community.deriv.com/t/dfx-1oo-index/39766 "2022-11-21T04:04:15Z")
Dfx 100 indexes were completely deleted. Have you banned that class of assets please let us know since no notice was given. Thanks --- ## [Форуми для обговорення Deriv](https://community.deriv.com/t/deriv/39752)
**Author:** [@aftergo-acerbic-2](https://community.deriv.com/u/aftergo-acerbic-2)\ **Replies:** 0\ **Last updated:** [November 20, 2022, 10:37am UTC](https://community.deriv.com/t/deriv/39752 "2022-11-20T10:37:03Z")
Всім доброго дня ! Напишіть будь ласка форуми , на яких можна ділитися інформацією та методами торгівлі на платформі Deriv. Напишіть тут або на мою електронну пошту rams86@ukr.net [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=33) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=35)