# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=35 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 36 --- ## [I deposited money to my account through Dmpesa but my account is not reflecting money balance](https://community.deriv.com/t/i-deposited-money-to-my-account-through-dmpesa-but-my-account-is-not-reflecting-money-balance/39739)
**Author:** [@amorous-aegises-2](https://community.deriv.com/u/amorous-aegises-2)\ **Replies:** 0\ **Last updated:** [November 20, 2022, 4:06am UTC](https://community.deriv.com/t/i-deposited-money-to-my-account-through-dmpesa-but-my-account-is-not-reflecting-money-balance/39739 "2022-11-20T04:06:30Z")
I deposited money to my account through Dmpesa but my account is not reflecting money balance --- ## [Volatility 300 (1s) Index](https://community.deriv.com/t/volatility-300-1s-index/39731)
**Author:** [@aftergo-acerbic-2](https://community.deriv.com/u/aftergo-acerbic-2)\ **Replies:** 0\ **Last updated:** [November 19, 2022, 11:12pm UTC](https://community.deriv.com/t/volatility-300-1s-index/39731 "2022-11-19T23:12:26Z")
Сьогодні я задавала багато запитань в онлайн чаті про заборону торгувати цим індексом . Мені дали відповідь, що компанія Deriv закрила можливість торгувати індексом 300 (1s). Також мені в онлайн чаті відповіли, що це тим… --- ## [Estou sem as aulas iniciais](https://community.deriv.com/t/estou-sem-as-aulas-iniciais/39728)
**Author:** [@atriums-aegises-2](https://community.deriv.com/u/atriums-aegises-2)\ **Replies:** 0\ **Last updated:** [November 19, 2022, 9:20pm UTC](https://community.deriv.com/t/estou-sem-as-aulas-iniciais/39728 "2022-11-19T21:20:56Z")
Estou sem as aulas iniciais --- ## [Banning of volatility 300 1s and 200 1s](https://community.deriv.com/t/banning-of-volatility-300-1s-and-200-1s/39647)
**Author:** [@bedrape-acinary-2](https://community.deriv.com/u/bedrape-acinary-2)\ **Replies:** 0\ **Last updated:** [November 18, 2022, 1:01pm UTC](https://community.deriv.com/t/banning-of-volatility-300-1s-and-200-1s/39647 "2022-11-18T13:01:17Z")
Cant we take deriv to court over the ban on volatility 300 1s and volatility 200 1s --- ## [Deposit Airtm](https://community.deriv.com/t/deposit-airtm/39579)
**Author:** [@blanche-adagial-2](https://community.deriv.com/u/blanche-adagial-2)\ **Replies:** 0\ **Last updated:** [November 17, 2022, 9:29am UTC](https://community.deriv.com/t/deposit-airtm/39579 "2022-11-17T09:29:40Z")
When I try to make a deposit with airtm, a message shows, saying that “Transaction was not successful We’re sorry, but you have exceeded the number of deposit transactions allowed for this payment method. For assistance… --- ## [Jump 75 index](https://community.deriv.com/t/jump-75-index/39541)
**Author:** [@accrews-accoils-2](https://community.deriv.com/u/accrews-accoils-2)\ **Replies:** 1\ **Last updated:** [November 17, 2022, 5:16am UTC](https://community.deriv.com/t/jump-75-index/39541 "2022-11-17T05:16:00Z")
Please update Jump 75 signal update --- ## [Volatility 300 (1s)](https://community.deriv.com/t/volatility-300-1s/39571)
**Author:** [@canzoni-abacist-4](https://community.deriv.com/u/canzoni-abacist-4)\ **Replies:** 1\ **Last updated:** [November 17, 2022, 5:14am UTC](https://community.deriv.com/t/volatility-300-1s/39571 "2022-11-17T05:14:25Z")
I am not able to place any trades with Volatility 300 (1s) index. Can we atleast get an explanation why this pair is banned ? --- ## [Volatility 200 1s](https://community.deriv.com/t/volatility-200-1s/39552)
**Author:** [@burgall-abacaxi-4](https://community.deriv.com/u/burgall-abacaxi-4)\ **Replies:** 1\ **Last updated:** [November 17, 2022, 5:14am UTC](https://community.deriv.com/t/volatility-200-1s/39552 "2022-11-17T05:14:03Z")
I can not trade volatility 200 1s? --- ## [Como puedo cambiar mi residencia](https://community.deriv.com/t/como-puedo-cambiar-mi-residencia/34148)
**Author:** [@beebalm-abactor-4](https://community.deriv.com/u/beebalm-abactor-4)\ **Replies:** 2\ **Last updated:** [November 16, 2022, 12:56pm UTC](https://community.deriv.com/t/como-puedo-cambiar-mi-residencia/34148 "2022-11-16T12:56:12Z")
Como puedo cambiar mi residencia --- ## [I'm having issued with my deposit I'm using Visa card to deposit into my mt5 but it not going through please help me out](https://community.deriv.com/t/im-having-issued-with-my-deposit-im-using-visa-card-to-deposit-into-my-mt5-but-it-not-going-through-please-help-me-out/15126)
**Author:** [@birlinn-achates-2](https://community.deriv.com/u/birlinn-achates-2)\ **Replies:** 2\ **Last updated:** [November 16, 2022, 12:08pm UTC](https://community.deriv.com/t/im-having-issued-with-my-deposit-im-using-visa-card-to-deposit-into-my-mt5-but-it-not-going-through-please-help-me-out/15126 "2022-11-16T12:08:19Z")
I’m having issue with my deposit Visa card to deposit into my mt5 but it not going through please help me out why please help me out --- ## [Transferir dinero de Multiplicadores a DMT5](https://community.deriv.com/t/transferir-dinero-de-multiplicadores-a-dmt5/39460)
**Author:** [@annicut-abactor-4](https://community.deriv.com/u/annicut-abactor-4)\ **Replies:** 1\ **Last updated:** [November 16, 2022, 3:59am UTC](https://community.deriv.com/t/transferir-dinero-de-multiplicadores-a-dmt5/39460 "2022-11-16T03:59:11Z")
transferir dinero de Multiplicadores a DMT --- ## [Change of password](https://community.deriv.com/t/change-of-password/39497)
**Author:** [@abalone-acoasma-2](https://community.deriv.com/u/abalone-acoasma-2)\ **Replies:** 1\ **Last updated:** [November 16, 2022, 3:56am UTC](https://community.deriv.com/t/change-of-password/39497 "2022-11-16T03:56:51Z")
I am struggling to change my password… What should I do? --- ## [Resetting MT5 Password](https://community.deriv.com/t/resetting-mt5-password/39284)
**Author:** [@bankets-abruzzi-2](https://community.deriv.com/u/bankets-abruzzi-2)\ **Replies:** 1\ **Last updated:** [November 14, 2022, 5:11am UTC](https://community.deriv.com/t/resetting-mt5-password/39284 "2022-11-14T05:11:11Z")
How do i reset my MT5 password? The help in the app is taking me round in circles. --- ## [Validación de dirección](https://community.deriv.com/t/validacion-de-direccion/39152)
**Author:** [@capably-adurent-2](https://community.deriv.com/u/capably-adurent-2)\ **Replies:** 1\ **Last updated:** [November 10, 2022, 5:47am UTC](https://community.deriv.com/t/validacion-de-direccion/39152 "2022-11-10T05:47:46Z")
Saludos tengo 5 días esperando validación y no me confirman --- ## [Deriv in Mexico](https://community.deriv.com/t/deriv-in-mexico/38905)
**Author:** [@argylls-adorned-2](https://community.deriv.com/u/argylls-adorned-2)\ **Replies:** 1\ **Last updated:** [November 6, 2022, 3:41am UTC](https://community.deriv.com/t/deriv-in-mexico/38905 "2022-11-06T03:41:09Z")
I am interesting to promote DERIV in Mexico and Panama. Can I get some support from the company ? --- ## [Deriv Official Social Media Accounts](https://community.deriv.com/t/deriv-official-social-media-accounts/38758)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [November 2, 2022, 5:54am UTC](https://community.deriv.com/t/deriv-official-social-media-accounts/38758 "2022-11-02T05:54:17Z")
Dear Community Members, We would like to share with you our official social media accounts on the available platforms. Facebook Deriv.com BeSquare by Deriv Instagram Deriv.com Deriv.com EU Deriv.com Español De… --- ## [Intenté recargar mi cuenta, hice el retiro y no llegó](https://community.deriv.com/t/intente-recargar-mi-cuenta-hice-el-retiro-y-no-llego/38681)
**Author:** [@byrlady-adzooks-2](https://community.deriv.com/u/byrlady-adzooks-2)\ **Replies:** 1\ **Last updated:** [November 1, 2022, 6:56am UTC](https://community.deriv.com/t/intente-recargar-mi-cuenta-hice-el-retiro-y-no-llego/38681 "2022-11-01T06:56:03Z")
Hola, intenté recargar mi cuenta de Deriv por la plataforma Red TRX y el retiro salió de mi wallet de Binance, pero no se refleja en mi cuenta de Deriv Txid: 33dd33f4cb55fe8f6a3db2e1b844b70eb3bb29d80df0efc946c47801529dc… --- ## [Mt5 withdrawal](https://community.deriv.com/t/mt5-withdrawal/38692)
**Author:** [@chinked-acoasma-2](https://community.deriv.com/u/chinked-acoasma-2)\ **Replies:** 1\ **Last updated:** [November 1, 2022, 6:54am UTC](https://community.deriv.com/t/mt5-withdrawal/38692 "2022-11-01T06:54:27Z")
Hello, I have money in my mt5 but whenever I try to withdraw, it keeps showing insufficient funds. How can this be resolved please. --- ## [Address Verification Nyangens](https://community.deriv.com/t/address-verification-nyangens/38704)
**Author:** [@amorosa-achages-2](https://community.deriv.com/u/amorosa-achages-2)\ **Replies:** 1\ **Last updated:** [November 1, 2022, 6:53am UTC](https://community.deriv.com/t/address-verification-nyangens/38704 "2022-11-01T06:53:23Z")
Hi , it’s been more than 3 days since i uploaded my address verification documents. I cant trade . Can you fix that for me? --- ## [My withdrawal was not processed](https://community.deriv.com/t/my-withdrawal-was-not-processed/38542)
**Author:** [@aplenty-abysses-2](https://community.deriv.com/u/aplenty-abysses-2)\ **Replies:** 0\ **Last updated:** [October 28, 2022, 7:43am UTC](https://community.deriv.com/t/my-withdrawal-was-not-processed/38542 "2022-10-28T07:43:12Z")
Hello my withdrawal was not processed I made a withdraw through Litecoin, followed the normal process, instead of the withdrawal to go through it just get cancelled and I can’t see the withdrawal history nothing It is … --- ## [Aún no aparece mí dirección verificada](https://community.deriv.com/t/aun-no-aparece-mi-direccion-verificada/38316)
**Author:** [@catnaps-advisal-2](https://community.deriv.com/u/catnaps-advisal-2)\ **Replies:** 2\ **Last updated:** [October 25, 2022, 8:39pm UTC](https://community.deriv.com/t/aun-no-aparece-mi-direccion-verificada/38316 "2022-10-25T20:39:08Z")
Ya llevo más de tres semanas esperando mí verificación de domicilio. Que trámite más debo hacer??? --- ## [Link account to Mt5](https://community.deriv.com/t/link-account-to-mt5/38160)
**Author:** [@chipses-adurent-1](https://community.deriv.com/u/chipses-adurent-1)\ **Replies:** 1\ **Last updated:** [October 24, 2022, 5:48am UTC](https://community.deriv.com/t/link-account-to-mt5/38160 "2022-10-24T05:48:14Z")
I am trying to link my account to Mt5 but it keeps giving feedback that authorisation failed. What should I do? --- ## [Skill requires a minimum of](https://community.deriv.com/t/skill-requires-a-minimum-of/38295)
**Author:** [@agamete-adaptor-2](https://community.deriv.com/u/agamete-adaptor-2)\ **Replies:** 1\ **Last updated:** [October 24, 2022, 2:47am UTC](https://community.deriv.com/t/skill-requires-a-minimum-of/38295 "2022-10-24T02:47:57Z")
Continuing the discussion from I want to use my skrill account for withdraw which was previously used for another account which was mine only but is now deactivated.: --- ## [Im unable to place trades on Mt5.help](https://community.deriv.com/t/im-unable-to-place-trades-on-mt5-help/38140)
**Author:** [@bilkers-adreads-2](https://community.deriv.com/u/bilkers-adreads-2)\ **Replies:** 0\ **Last updated:** [October 19, 2022, 8:15pm UTC](https://community.deriv.com/t/im-unable-to-place-trades-on-mt5-help/38140 "2022-10-19T20:15:57Z")
Help on how to place orders.I cant trade in Mt5 --- ## [Mi plataforma/ servidor de MT5 hace 3 dias que no conecta](https://community.deriv.com/t/mi-plataforma-servidor-de-mt5-hace-3-dias-que-no-conecta/38121)
**Author:** [@brusher-adlumia-2](https://community.deriv.com/u/brusher-adlumia-2)\ **Replies:** 0\ **Last updated:** [October 19, 2022, 11:11am UTC](https://community.deriv.com/t/mi-plataforma-servidor-de-mt5-hace-3-dias-que-no-conecta/38121 "2022-10-19T11:11:13Z")
Estimados mi plataforma de mt5 hace tres dias no conecta, no puedo operar ni en real ni en demo? --- ## [No me permite operar en modo real](https://community.deriv.com/t/no-me-permite-operar-en-modo-real/38072)
**Author:** [@catnaps-advisal-2](https://community.deriv.com/u/catnaps-advisal-2)\ **Replies:** 1\ **Last updated:** [October 19, 2022, 6:27am UTC](https://community.deriv.com/t/no-me-permite-operar-en-modo-real/38072 "2022-10-19T06:27:22Z")
Buen dia, quiero operar en nodo real y la plataforma me dice que debo reportarme con mi broker por un problema. Ademas encuentro un mensaje donde me dice que aun no termino mi verificacion de domicilio y yo ya hice mi re… --- ## [REMINDER](https://community.deriv.com/t/reminder/38040)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [October 18, 2022, 5:54am UTC](https://community.deriv.com/t/reminder/38040 "2022-10-18T05:54:01Z")
Deriv/Binary will never request a client’s personal details through another platform apart from LiveChat. For security reasons, all confidential requests and issues should only be done via LiveChat with our Customer Sup… --- ## [Unable to attach proof of address](https://community.deriv.com/t/unable-to-attach-proof-of-address/37916)
**Author:** [@blueing-abraded-2](https://community.deriv.com/u/blueing-abraded-2)\ **Replies:** 1\ **Last updated:** [October 17, 2022, 7:11am UTC](https://community.deriv.com/t/unable-to-attach-proof-of-address/37916 "2022-10-17T07:11:41Z")
Good Day I’m required to attach proof address for the second time which I don’t understand but am not given an option to attach. Live support gave me a link to attach but when I click it I’m receiving a thank you messa… --- ## [Fibonacci Retracement may be added to the drawing tools.](https://community.deriv.com/t/fibonacci-retracement-may-be-added-to-the-drawing-tools/37934)
**Author:** [@bastian-adjutor-2](https://community.deriv.com/u/bastian-adjutor-2)\ **Replies:** 1\ **Last updated:** [October 17, 2022, 7:11am UTC](https://community.deriv.com/t/fibonacci-retracement-may-be-added-to-the-drawing-tools/37934 "2022-10-17T07:11:08Z")
Good day Deriv, hope I met you well? Please I suggest that Fibonacci Retracement tools should be added to the drawing tools on the Dtrader app. This will help majority trading journey. As this as been one of the major t… --- ## [Password retrieval](https://community.deriv.com/t/password-retrieval/37969)
**Author:** [@baywood-acrylyl-2](https://community.deriv.com/u/baywood-acrylyl-2)\ **Replies:** 1\ **Last updated:** [October 17, 2022, 7:09am UTC](https://community.deriv.com/t/password-retrieval/37969 "2022-10-17T07:09:22Z")
Hi Can you please hep me retrieve my password on Mt5 [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=34) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=36)