# General Discussion

**URL:** https://community.deriv.com/c/uncategorised/1.md?page=36

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 37

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## [Activation perfile](https://community.deriv.com/t/activation-perfile/37869)

<div class="topic-metadata">

**Author:** [@brooked-abactor-4](https://community.deriv.com/u/brooked-abactor-4)\
**Replies:** 0\
**Last updated:** [October 14, 2022, 12:41pm UTC](https://community.deriv.com/t/activation-perfile/37869 "2022-10-14T12:41:08Z")

</div>

Good afternoon. how are you?. I am currently having an issue with my account activation due to the proof of address utility document not being authenticated. Right now I’m in Lorca, Spain, but I’m from Colombia.

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## [Link of MT5](https://community.deriv.com/t/link-of-mt5/37712)

<div class="topic-metadata">

**Author:** [@cascade-acoasma-2](https://community.deriv.com/u/cascade-acoasma-2)\
**Replies:** 1\
**Last updated:** [October 12, 2022, 6:03am UTC](https://community.deriv.com/t/link-of-mt5/37712 "2022-10-12T06:03:23Z")

</div>

How i link Deriv account with MT5 because I tried several times but it is saying authorised failed. What’s wrong I doing here

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## [Operação em par de moedas](https://community.deriv.com/t/operacao-em-par-de-moedas/37716)

<div class="topic-metadata">

**Author:** [@claiver-advises-2](https://community.deriv.com/u/claiver-advises-2)\
**Replies:** 1\
**Last updated:** [October 12, 2022, 6:01am UTC](https://community.deriv.com/t/operacao-em-par-de-moedas/37716 "2022-10-12T06:01:55Z")

</div>

Não etou conseguindo operar em par de moedas eur/usd, aud/cad e demais

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## [Withdrawal limits](https://community.deriv.com/t/withdrawal-limits/37624)

<div class="topic-metadata">

**Author:** [@cheeter-acraein-2](https://community.deriv.com/u/cheeter-acraein-2)\
**Replies:** 1\
**Last updated:** [October 11, 2022, 9:19am UTC](https://community.deriv.com/t/withdrawal-limits/37624 "2022-10-11T09:19:59Z")

</div>

Hi, what happens if exceed my account withdrawal limit. My account t shows I’m left with less than 3000.

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## [desbloquear cajero](https://community.deriv.com/t/desbloquear-cajero/37630)

<div class="topic-metadata">

**Author:** [@cambium-advisal-2](https://community.deriv.com/u/cambium-advisal-2)\
**Replies:** 1\
**Last updated:** [October 11, 2022, 9:17am UTC](https://community.deriv.com/t/desbloquear-cajero/37630 "2022-10-11T09:17:36Z")

</div>

buenos dias de la manera mas respetuosa pido comedidamente ayuda para desbloquear mi cajero . gracias

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## [withidraw](https://community.deriv.com/t/withidraw/37653)

<div class="topic-metadata">

**Author:** [@bodgery-abutted-2](https://community.deriv.com/u/bodgery-abutted-2)\
**Replies:** 1\
**Last updated:** [October 11, 2022, 9:15am UTC](https://community.deriv.com/t/withidraw/37653 "2022-10-11T09:15:03Z")

</div>

fiz um saque na sexta feira e ja c passaram mais de 48 hora e nao recebi nada

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## [Hey i initiated my withdrawal now about 27 hours has collapsed not yet received my money help](https://community.deriv.com/t/hey-i-initiated-my-withdrawal-now-about-27-hours-has-collapsed-not-yet-received-my-money-help/37680)

<div class="topic-metadata">

**Author:** [@ancoral-adviser-2](https://community.deriv.com/u/ancoral-adviser-2)\
**Replies:** 1\
**Last updated:** [October 11, 2022, 9:13am UTC](https://community.deriv.com/t/hey-i-initiated-my-withdrawal-now-about-27-hours-has-collapsed-not-yet-received-my-money-help/37680 "2022-10-11T09:13:06Z")

</div>

Hey i initiated my withdrawal now about 27 hours has collapsed not yet received my money help

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## [Under Dispute money on deriv peer to peer not reversed into main account](https://community.deriv.com/t/under-dispute-money-on-deriv-peer-to-peer-not-reversed-into-main-account/9005)

<div class="topic-metadata">

**Author:** [@aziones-abronia-2](https://community.deriv.com/u/aziones-abronia-2)\
**Replies:** 4\
**Last updated:** [October 10, 2022, 12:42pm UTC](https://community.deriv.com/t/under-dispute-money-on-deriv-peer-to-peer-not-reversed-into-main-account/9005 "2022-10-10T12:42:02Z")

</div>

Hie I posted an advert to exchange cash on deriv peer to peer (dp2p) but someone clicked buy on my advert but didn’t send me money or confirmation for payment and now deriv has locked my money and isn’t reversing it desp…

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## [Account problem](https://community.deriv.com/t/account-problem/5775)

<div class="topic-metadata">

**Author:** [@cerotin-abscond-2](https://community.deriv.com/u/cerotin-abscond-2)\
**Replies:** 1\
**Last updated:** [October 10, 2022, 4:45am UTC](https://community.deriv.com/t/account-problem/5775 "2022-10-10T04:45:02Z")

</div>

Hello can please help because my account can’t login in the MT5 l don’t why

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## [Retiros](https://community.deriv.com/t/retiros/37508)

<div class="topic-metadata">

**Author:** [@bologna-admixes-2](https://community.deriv.com/u/bologna-admixes-2)\
**Replies:** 0\
**Last updated:** [October 7, 2022, 9:36pm UTC](https://community.deriv.com/t/retiros/37508 "2022-10-07T21:36:45Z")

</div>

hace unos dias hice un deposito de 50usd por binance, cuestion que ahora quiero retirar 10usd y a la hora de retirar no me aparece ningun metodo de retiro.

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## [hi the fx eurusd is closed?](https://community.deriv.com/t/hi-the-fx-eurusd-is-closed/36921)

<div class="topic-metadata">

**Author:** [@baffles-abiuret-2](https://community.deriv.com/u/baffles-abiuret-2)\
**Replies:** 2\
**Last updated:** [October 7, 2022, 8:42pm UTC](https://community.deriv.com/t/hi-the-fx-eurusd-is-closed/36921 "2022-10-07T20:42:58Z")

</div>

hi the fx eurusd is closed?

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## [Blocked Account](https://community.deriv.com/t/blocked-account/10640)

<div class="topic-metadata">

**Author:** [@cambium-acidity-2](https://community.deriv.com/u/cambium-acidity-2)\
**Replies:** 3\
**Last updated:** [October 7, 2022, 4:58am UTC](https://community.deriv.com/t/blocked-account/10640 "2022-10-07T04:58:02Z")

</div>

Thanks a million but I have a serious issue with my Deriv Account. The Cashier has been blocked for almost three weeks now due to an error from me. I have uploaded proves of ownership and exchanged emails but to no avail…

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## [Turn on tablet mode](https://community.deriv.com/t/turn-on-tablet-mode/37407)

<div class="topic-metadata">

**Author:** [@brinies-acronyc-2](https://community.deriv.com/u/brinies-acronyc-2)\
**Replies:** 0\
**Last updated:** [October 6, 2022, 9:44am UTC](https://community.deriv.com/t/turn-on-tablet-mode/37407 "2022-10-06T09:44:35Z")

</div>

How to turn on tablet interface mode

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## [LOGGING INTO DP2P MOBILE APP](https://community.deriv.com/t/logging-into-dp2p-mobile-app/37357)

<div class="topic-metadata">

**Author:** [@calanid-abjunct-2](https://community.deriv.com/u/calanid-abjunct-2)\
**Replies:** 1\
**Last updated:** [October 5, 2022, 11:17am UTC](https://community.deriv.com/t/logging-into-dp2p-mobile-app/37357 "2022-10-05T11:17:04Z")

</div>

My DP2p app is refusing to log in giving a message “No network connection, trying to connect” every time. Updated , reinstalled and changed networks but the problem is still there, I am unable to login on the application…

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## [No puedo retirar mis fondos a traves de airtm](https://community.deriv.com/t/no-puedo-retirar-mis-fondos-a-traves-de-airtm/37243)

<div class="topic-metadata">

**Author:** [@awnings-acousma-2](https://community.deriv.com/u/awnings-acousma-2)\
**Replies:** 1\
**Last updated:** [October 3, 2022, 7:23am UTC](https://community.deriv.com/t/no-puedo-retirar-mis-fondos-a-traves-de-airtm/37243 "2022-10-03T07:23:37Z")

</div>

Hola agentes de Deriv necesito ayuda normalmente realizo depósitos y retiros en Deriv a traves de airtm pero ahora para retirar mis fondos no me aparece la opción de deriv por favor ayudenme

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## [Kehilangan verifikasi identitas 2FA](https://community.deriv.com/t/kehilangan-verifikasi-identitas-2fa/37118)

<div class="topic-metadata">

**Author:** [@calcomp-actifed-2](https://community.deriv.com/u/calcomp-actifed-2)\
**Replies:** 1\
**Last updated:** [September 30, 2022, 6:53am UTC](https://community.deriv.com/t/kehilangan-verifikasi-identitas-2fa/37118 "2022-09-30T06:53:44Z")

</div>

Kehilangan verifikasi identitas 2FA, apakah bisa di reset?

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## [Debit cards](https://community.deriv.com/t/debit-cards/37023)

<div class="topic-metadata">

**Author:** [@brickly-aciform-2](https://community.deriv.com/u/brickly-aciform-2)\
**Replies:** 1\
**Last updated:** [September 29, 2022, 11:28am UTC](https://community.deriv.com/t/debit-cards/37023 "2022-09-29T11:28:09Z")

</div>

Hello good day, I am having network issues depositing to my deriv account via bank card i provided. Can i add another bank card the still belongs to me to initiate my deposit? In this case can i use two bank card on m…

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## [Requests to open deals stopped working in applications.](https://community.deriv.com/t/requests-to-open-deals-stopped-working-in-applications/36951)

<div class="topic-metadata">

**Author:** [@antares-acmites-2](https://community.deriv.com/u/antares-acmites-2)\
**Replies:** 1\
**Last updated:** [September 27, 2022, 4:02am UTC](https://community.deriv.com/t/requests-to-open-deals-stopped-working-in-applications/36951 "2022-09-27T04:02:30Z")

</div>

Good afternoon! My apps stopped responding after changes on your side with demo and live accounts. https://easyxyzmoneyanalyzerv8.pages.dev/

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## [aprender a configurar extrategica](https://community.deriv.com/t/aprender-a-configurar-extrategica/36901)

<div class="topic-metadata">

**Author:** [@clerked-advects-2](https://community.deriv.com/u/clerked-advects-2)\
**Replies:** 0\
**Last updated:** [September 25, 2022, 2:25pm UTC](https://community.deriv.com/t/aprender-a-configurar-extrategica/36901 "2022-09-25T14:25:26Z")

</div>

gostaria de ajuda para configurar uma estrategica

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## [Withdrawal issues on app](https://community.deriv.com/t/withdrawal-issues-on-app/36755)

<div class="topic-metadata">

**Author:** [@bajocco-acouasm-2](https://community.deriv.com/u/bajocco-acouasm-2)\
**Replies:** 2\
**Last updated:** [September 24, 2022, 3:15pm UTC](https://community.deriv.com/t/withdrawal-issues-on-app/36755 "2022-09-24T15:15:17Z")

</div>

I am having trouble withdrawing my funds . The page keeps saying that it’s loading and never goes to the withdrawal tab

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## [I am unable to login my account it’s saying that invalid account](https://community.deriv.com/t/i-am-unable-to-login-my-account-it-s-saying-that-invalid-account/36690)

<div class="topic-metadata">

**Author:** [@bedpost-acromia-2](https://community.deriv.com/u/bedpost-acromia-2)\
**Replies:** 1\
**Last updated:** [September 21, 2022, 4:26am UTC](https://community.deriv.com/t/i-am-unable-to-login-my-account-it-s-saying-that-invalid-account/36690 "2022-09-21T04:26:34Z")

</div>

strong text :smiling\_face\_with\_tear:emphasized text

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## [cacelar autenticação google autenticador](https://community.deriv.com/t/cacelar-autenticacao-google-autenticador/36626)

<div class="topic-metadata">

**Author:** [@attempt-ailsyte-1](https://community.deriv.com/u/attempt-ailsyte-1)\
**Replies:** 2\
**Last updated:** [September 20, 2022, 2:02pm UTC](https://community.deriv.com/t/cacelar-autenticacao-google-autenticador/36626 "2022-09-20T14:02:19Z")

</div>

olá , gostaria de uma ajuda, não consigo acessar a minha conta por que eu perdi o acesso ao google autenticador, gostaria que pudessem remover essa segurança, para eu continuar com as minhas operações no mercado. Aguard…

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## [Dp2p dispute](https://community.deriv.com/t/dp2p-dispute/36583)

<div class="topic-metadata">

**Author:** [@chicker-acrilan-2](https://community.deriv.com/u/chicker-acrilan-2)\
**Replies:** 0\
**Last updated:** [September 18, 2022, 7:51pm UTC](https://community.deriv.com/t/dp2p-dispute/36583 "2022-09-18T19:51:14Z")

</div>

My story goes like this, there is this guy called chadwick Kawundura, he recently advertised information about selling $11 dp2p so he needed cash so l then contacted him because l needed that dp2p fund he was selling and…

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## [Trade](https://community.deriv.com/t/trade/36507)

<div class="topic-metadata">

**Author:** [@ascaunt-acutest-2](https://community.deriv.com/u/ascaunt-acutest-2)\
**Replies:** 0\
**Last updated:** [September 16, 2022, 8:07pm UTC](https://community.deriv.com/t/trade/36507 "2022-09-16T20:07:51Z")

</div>

Can I use a 5$- 10$ on crash 300 with 0.25 lot size

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## [Ib Commission](https://community.deriv.com/t/ib-commission/36475)

<div class="topic-metadata">

**Author:** [@anklung-absvolt-2](https://community.deriv.com/u/anklung-absvolt-2)\
**Replies:** 0\
**Last updated:** [September 16, 2022, 9:37am UTC](https://community.deriv.com/t/ib-commission/36475 "2022-09-16T09:37:54Z")

</div>

How much is ib commission for 1 standard lot in volatility 75?

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## [Input Validation Failed](https://community.deriv.com/t/input-validation-failed/36376)

<div class="topic-metadata">

**Author:** [@acatour-adagios-2](https://community.deriv.com/u/acatour-adagios-2)\
**Replies:** 1\
**Last updated:** [September 14, 2022, 12:52pm UTC](https://community.deriv.com/t/input-validation-failed/36376 "2022-09-14T12:52:01Z")

</div>

I’m trying to open my real DMT5 synthetic account, and it gives me the following error: “Input Validation Failed: Address” how can I fix it?

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## [Withdrawal issues: Excessive processing time and live chat unavailable](https://community.deriv.com/t/withdrawal-issues-excessive-processing-time-and-live-chat-unavailable/32808)

<div class="topic-metadata">

**Author:** [@aguador-adelges-2](https://community.deriv.com/u/aguador-adelges-2)\
**Replies:** 2\
**Last updated:** [September 12, 2022, 6:36pm UTC](https://community.deriv.com/t/withdrawal-issues-excessive-processing-time-and-live-chat-unavailable/32808 "2022-09-12T18:36:29Z")

</div>

Hello, I’ve requested a withdrawal from more than one day and I haven’t received it yet. I’ve tried to contact livechat but it does not work, the livechat button is unavailable.

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## [My Withdrawals and DP2P are locked](https://community.deriv.com/t/my-withdrawals-and-dp2p-are-locked/36299)

<div class="topic-metadata">

**Author:** [@adossee-adnouns-2](https://community.deriv.com/u/adossee-adnouns-2)\
**Replies:** 2\
**Last updated:** [September 12, 2022, 8:18am UTC](https://community.deriv.com/t/my-withdrawals-and-dp2p-are-locked/36299 "2022-09-12T08:18:12Z")

</div>

Hi! its been 2 days now and my cashier and DP2P are both locked and also I’m not allowed to transfer funds within my account. In the notfication area I could see a message related cashier locked and prompted me to contac…

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## [Por favor me ajude quero fazer um deposito via boleto como faço.](https://community.deriv.com/t/por-favor-me-ajude-quero-fazer-um-deposito-via-boleto-como-faco/36250)

<div class="topic-metadata">

**Author:** [@alkamin-aflower-1](https://community.deriv.com/u/alkamin-aflower-1)\
**Replies:** 1\
**Last updated:** [September 12, 2022, 7:40am UTC](https://community.deriv.com/t/por-favor-me-ajude-quero-fazer-um-deposito-via-boleto-como-faco/36250 "2022-09-12T07:40:23Z")

</div>

Por favor preciso fazer um depósito via boleto como faço.

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## [Quero sacar e não consigo,como resolver](https://community.deriv.com/t/quero-sacar-e-nao-consigo-como-resolver/18814)

<div class="topic-metadata">

**Author:** [@aliunde-acritan-2](https://community.deriv.com/u/aliunde-acritan-2)\
**Replies:** 5\
**Last updated:** [September 11, 2022, 6:09pm UTC](https://community.deriv.com/t/quero-sacar-e-nao-consigo-como-resolver/18814 "2022-09-11T18:09:51Z")

</div>

Preciso fazer um saque de 15 dólares não estou conseguindo resolver

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