# General Discussion

**URL:** https://community.deriv.com/c/uncategorised/1.md?page=39

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 40

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## [Retrait bloqué s](https://community.deriv.com/t/retrait-bloque-s/32855)

<div class="topic-metadata">

**Author:** [@calache-acquest-2](https://community.deriv.com/u/calache-acquest-2)\
**Replies:** 1\
**Last updated:** [July 4, 2022, 6:20am UTC](https://community.deriv.com/t/retrait-bloque-s/32855 "2022-07-04T06:20:56Z")

</div>

S’il vous plaît je peux faire comment pour débloquer sa j’ai déjà regarde dans les paramètres de tous l’application je vois pas

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## [U.S. Citizen Trading Abroad](https://community.deriv.com/t/u-s-citizen-trading-abroad/32874)

<div class="topic-metadata">

**Author:** [@amebian-adjutor-2](https://community.deriv.com/u/amebian-adjutor-2)\
**Replies:** 1\
**Last updated:** [July 4, 2022, 6:04am UTC](https://community.deriv.com/t/u-s-citizen-trading-abroad/32874 "2022-07-04T06:04:51Z")

</div>

Would trading and withdrawal of profits be allowed to a U.S. resident while visiting Europe?

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## [Support](https://community.deriv.com/t/support/32866)

<div class="topic-metadata">

**Author:** [@boolies-aguador-1](https://community.deriv.com/u/boolies-aguador-1)\
**Replies:** 1\
**Last updated:** [July 4, 2022, 5:57am UTC](https://community.deriv.com/t/support/32866 "2022-07-04T05:57:45Z")

</div>

Help to sign in my account

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## [Access server](https://community.deriv.com/t/access-server/32892)

<div class="topic-metadata">

**Author:** [@ahungry-admired-2](https://community.deriv.com/u/ahungry-admired-2)\
**Replies:** 1\
**Last updated:** [July 4, 2022, 5:01am UTC](https://community.deriv.com/t/access-server/32892 "2022-07-04T05:01:39Z")

</div>

Please I want to change my server from Ireland to Nigeria

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## [where do one submit their documents to unlock the cashier](https://community.deriv.com/t/where-do-one-submit-their-documents-to-unlock-the-cashier/24522)

<div class="topic-metadata">

**Author:** [@araised-abuleia-2](https://community.deriv.com/u/araised-abuleia-2)\
**Replies:** 5\
**Last updated:** [July 4, 2022, 4:58am UTC](https://community.deriv.com/t/where-do-one-submit-their-documents-to-unlock-the-cashier/24522 "2022-07-04T04:58:11Z")

</div>

where do one submit their documents to unlock the cashier

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## [If I get blocked from the cashier when will I get unblocked after sending my documents again?](https://community.deriv.com/t/if-i-get-blocked-from-the-cashier-when-will-i-get-unblocked-after-sending-my-documents-again/32943)

<div class="topic-metadata">

**Author:** [@binging-acapnic-2](https://community.deriv.com/u/binging-acapnic-2)\
**Replies:** 1\
**Last updated:** [July 4, 2022, 4:30am UTC](https://community.deriv.com/t/if-i-get-blocked-from-the-cashier-when-will-i-get-unblocked-after-sending-my-documents-again/32943 "2022-07-04T04:30:57Z")

</div>

If I get blocked from the cashier when will I get unblocked after sending my documents again?

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## [Não consigo acessar esse aplicativo para transferir o dinheiro para corretora binary deryv bots](https://community.deriv.com/t/nao-consigo-acessar-esse-aplicativo-para-transferir-o-dinheiro-para-corretora-binary-deryv-bots/26659)

<div class="topic-metadata">

**Author:** [@cirrate-aflaunt-1](https://community.deriv.com/u/cirrate-aflaunt-1)\
**Replies:** 2\
**Last updated:** [June 25, 2022, 9:26pm UTC](https://community.deriv.com/t/nao-consigo-acessar-esse-aplicativo-para-transferir-o-dinheiro-para-corretora-binary-deryv-bots/26659 "2022-06-25T21:26:12Z")

</div>

Venda Ref. ID 304354227248 Moeda USD Data da transação 15 Jan 2022 14:26:30 GMT Crédito/Débito +14.08 Saldo 10,150.35

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## [Withdrawal Lock](https://community.deriv.com/t/withdrawal-lock/32231)

<div class="topic-metadata">

**Author:** [@blowers-acrilan-2](https://community.deriv.com/u/blowers-acrilan-2)\
**Replies:** 1\
**Last updated:** [June 20, 2022, 7:38am UTC](https://community.deriv.com/t/withdrawal-lock/32231 "2022-06-20T07:38:02Z")

</div>

Hello sir how are you? I hope you are doing will I have issue regarding withdrawal transfer to my fund in CR/MT5 kindly solve my problem as soon as possible

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## [DOCUMENTOS DE IDENTIFICACION](https://community.deriv.com/t/documentos-de-identificacion/32078)

<div class="topic-metadata">

**Author:** [@arisaid-acapnic-2](https://community.deriv.com/u/arisaid-acapnic-2)\
**Replies:** 1\
**Last updated:** [June 14, 2022, 3:19am UTC](https://community.deriv.com/t/documentos-de-identificacion/32078 "2022-06-14T03:19:17Z")

</div>

QUIERO REALIZAR UNA COMPRA DE DOLARES POR MEDIO DE MIS ANUNCIOS, YA ENVIE LA DOCUMENTACION REQUERIDA PERO HASTA EL MOMENTO NO HE TENIDO RESPUESTA NECESITO CREAR UN ANUNCIO PARA COMPRAR DOLARES

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## [Withdraw swift pay code](https://community.deriv.com/t/withdraw-swift-pay-code/3581)

<div class="topic-metadata">

**Author:** [@bulwand-abricot-2](https://community.deriv.com/u/bulwand-abricot-2)\
**Replies:** 2\
**Last updated:** [June 13, 2022, 6:25am UTC](https://community.deriv.com/t/withdraw-swift-pay-code/3581 "2022-06-13T06:25:50Z")

</div>

Hey please my withdraw from my bank is required to have a swift pay code in order to trace the money please send me the Swift pay code of Deriv .

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## [Account funding](https://community.deriv.com/t/account-funding/28418)

<div class="topic-metadata">

**Author:** [@bathyal-acritol-2](https://community.deriv.com/u/bathyal-acritol-2)\
**Replies:** 3\
**Last updated:** [June 13, 2022, 3:59am UTC](https://community.deriv.com/t/account-funding/28418 "2022-06-13T03:59:26Z")

</div>

What is the minimum deposit I can use to trade synthetic indices on my deriv account.

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## [Can’t reset trading password](https://community.deriv.com/t/can-t-reset-trading-password/12821)

<div class="topic-metadata">

**Author:** [@bestuur-abrayed-2](https://community.deriv.com/u/bestuur-abrayed-2)\
**Replies:** 2\
**Last updated:** [June 13, 2022, 3:56am UTC](https://community.deriv.com/t/can-t-reset-trading-password/12821 "2022-06-13T03:56:57Z")

</div>

I have been talking to almost 10 people at deriv and no one is able to assist me. I am trying to reset my trading password but when I do it, I do not get the confirmation email and therefore the new password. Can someone…

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## [Minha conta na Binary/Deriv foi roubada](https://community.deriv.com/t/minha-conta-na-binary-deriv-foi-roubada/31992)

<div class="topic-metadata">

**Author:** [@christy-addable-2](https://community.deriv.com/u/christy-addable-2)\
**Replies:** 1\
**Last updated:** [June 13, 2022, 2:54am UTC](https://community.deriv.com/t/minha-conta-na-binary-deriv-foi-roubada/31992 "2022-06-13T02:54:31Z")

</div>

Bom dia, Meu saldo da conta binary/ deriv foi zerado ontem. Pela manhã operei normalmente na Deriv com o robô raiobot, estava com 160.18 dólares. Criaram uma conta na Deriv P2P com minha identificação, acessaram e fizer…

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## [My Cashier is locked please help](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059)

<div class="topic-metadata">

**Author:** [@cannoli-acetums-2](https://community.deriv.com/u/cannoli-acetums-2)\
**Replies:** 23\
**Last updated:** [June 8, 2022, 9:33am UTC](https://community.deriv.com/t/my-cashier-is-locked-please-help/13059 "2022-06-08T09:33:27Z")

</div>

Please help. My cashier has been blocked. Please unblock it for me Asap. And i want to change the withdrawal payments too

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## [Withdrawal delay why?](https://community.deriv.com/t/withdrawal-delay-why/30128)

<div class="topic-metadata">

**Author:** [@billbug-acedias-2](https://community.deriv.com/u/billbug-acedias-2)\
**Replies:** 3\
**Last updated:** [June 8, 2022, 5:12am UTC](https://community.deriv.com/t/withdrawal-delay-why/30128 "2022-06-08T05:12:03Z")

</div>

I have waited for the 15 working days to pass…so I could get my funds to my visa card…15 days passed and I still haven’t gotten my cash…why is that?!

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## [Trading time limit](https://community.deriv.com/t/trading-time-limit/31610)

<div class="topic-metadata">

**Author:** [@chigoes-accedes-2](https://community.deriv.com/u/chigoes-accedes-2)\
**Replies:** 1\
**Last updated:** [June 7, 2022, 6:17am UTC](https://community.deriv.com/t/trading-time-limit/31610 "2022-06-07T06:17:59Z")

</div>

Does Deriv have a limit of the number of hours someone can trade in a day?

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## [Reirada Via PayLivre](https://community.deriv.com/t/reirada-via-paylivre/29904)

<div class="topic-metadata">

**Author:** [@lica\_eli](https://community.deriv.com/u/lica_eli)\
**Replies:** 2\
**Last updated:** [June 6, 2022, 11:18am UTC](https://community.deriv.com/t/reirada-via-paylivre/29904 "2022-06-06T11:18:29Z")

</div>

Estou tentando fazer uma retirada via PayLivre, porém após solicitar a retirada e clicar no botão para concluir, não há finalização. Já entrei em contato com a PayLivre pelo chat, e eles me informaram que as transações …

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## [IB commission withdrawal vi Crypto Currency](https://community.deriv.com/t/ib-commission-withdrawal-vi-crypto-currency/31666)

<div class="topic-metadata">

**Author:** [@carduus-abaised-2](https://community.deriv.com/u/carduus-abaised-2)\
**Replies:** 1\
**Last updated:** [June 6, 2022, 9:43am UTC](https://community.deriv.com/t/ib-commission-withdrawal-vi-crypto-currency/31666 "2022-06-06T09:43:16Z")

</div>

How much time does it take to get the IB commission via Crypto Currency?

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## [in binary purchases it is presenting errors when buying in real by the binary api](https://community.deriv.com/t/in-binary-purchases-it-is-presenting-errors-when-buying-in-real-by-the-binary-api/31641)

<div class="topic-metadata">

**Author:** [@canezou-aggadot-1](https://community.deriv.com/u/canezou-aggadot-1)\
**Replies:** 0\
**Last updated:** [June 3, 2022, 9:20pm UTC](https://community.deriv.com/t/in-binary-purchases-it-is-presenting-errors-when-buying-in-real-by-the-binary-api/31641 "2022-06-03T21:20:25Z")

</div>

for a few hours the purchase of contracts of synthetic indices is not working the purchase of contracts in real error: { code: 'CompanyWideLimitExceeded', message: 'No further trading is allowed on this contra…

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## [Money desappeared from my account](https://community.deriv.com/t/money-desappeared-from-my-account/31580)

<div class="topic-metadata">

**Author:** [@aefaldy-acutest-2](https://community.deriv.com/u/aefaldy-acutest-2)\
**Replies:** 3\
**Last updated:** [June 3, 2022, 9:33am UTC](https://community.deriv.com/t/money-desappeared-from-my-account/31580 "2022-06-03T09:33:31Z")

</div>

After an unauthorized trade in my account yesterday and i got debited of all the cash in the account 51 dollars. I opened a ticket but till now any response…i will deposit and record to show in my youtube channel to show…

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## [unauthorized trading](https://community.deriv.com/t/unauthorized-trading/31559)

<div class="topic-metadata">

**Author:** [@archons-aclydes-2](https://community.deriv.com/u/archons-aclydes-2)\
**Replies:** 4\
**Last updated:** [June 3, 2022, 5:59am UTC](https://community.deriv.com/t/unauthorized-trading/31559 "2022-06-03T05:59:31Z")

</div>

there was an unauthorized trade on my account this morning and i got debited of all the cash in the account this is the second time it is happening

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## [CASHIER BLOQUE](https://community.deriv.com/t/cashier-bloque/31488)

<div class="topic-metadata">

**Author:** [@changar-acridic-2](https://community.deriv.com/u/changar-acridic-2)\
**Replies:** 1\
**Last updated:** [June 1, 2022, 7:41am UTC](https://community.deriv.com/t/cashier-bloque/31488 "2022-06-01T07:41:07Z")

</div>

MON CASHIER a été bloqué soit disant que j’ai utiliser mes informations bancaires sur un autre compte deriv pourtant j’ai un seul compte .chose que je ne comprends pas .

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## [Deposito/retiro](https://community.deriv.com/t/deposito-retiro/31140)

<div class="topic-metadata">

**Author:** [@barilla-acomous-2](https://community.deriv.com/u/barilla-acomous-2)\
**Replies:** 3\
**Last updated:** [May 25, 2022, 1:36am UTC](https://community.deriv.com/t/deposito-retiro/31140 "2022-05-25T01:36:04Z")

</div>

Hola muy buenas tardes,no puedo desbloquear mi caja para retirar y nada que sale para lo del live chat

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## [Le retrait](https://community.deriv.com/t/le-retrait/31188)

<div class="topic-metadata">

**Author:** [@affaire-acetous-2](https://community.deriv.com/u/affaire-acetous-2)\
**Replies:** 1\
**Last updated:** [May 25, 2022, 1:29am UTC](https://community.deriv.com/t/le-retrait/31188 "2022-05-25T01:29:56Z")

</div>

Bonsoir j’ai un problème de retrait il refuse ma carte bancaire

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## [Não consigo fazer a retirada](https://community.deriv.com/t/nao-consigo-fazer-a-retirada/27580)

<div class="topic-metadata">

**Author:** [@albacea-actures-2](https://community.deriv.com/u/albacea-actures-2)\
**Replies:** 3\
**Last updated:** [May 23, 2022, 8:21am UTC](https://community.deriv.com/t/nao-consigo-fazer-a-retirada/27580 "2022-05-23T08:21:27Z")

</div>

Na hora de retirar me mandam um e-mail de verificação equando eu clico, me redireciona para o site da binery e não aparece nenhuma opção de retirar.

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## [Caixa broquiado](https://community.deriv.com/t/caixa-broquiado/31155)

<div class="topic-metadata">

**Author:** [@banjore-adenous-2](https://community.deriv.com/u/banjore-adenous-2)\
**Replies:** 1\
**Last updated:** [May 23, 2022, 8:20am UTC](https://community.deriv.com/t/caixa-broquiado/31155 "2022-05-23T08:20:36Z")

</div>

Meu caixa foi bloqueado e eu tenho 52 dólares preso

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## [BTC deposit issues](https://community.deriv.com/t/btc-deposit-issues/31081)

<div class="topic-metadata">

**Author:** [@awheels-accidia-2](https://community.deriv.com/u/awheels-accidia-2)\
**Replies:** 3\
**Last updated:** [May 23, 2022, 8:18am UTC](https://community.deriv.com/t/btc-deposit-issues/31081 "2022-05-23T08:18:10Z")

</div>

I have deposited $3000 via btc and my account was incorrectly allocated they have allocated $431 instead of $3000, i am not getting help on the support

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## [Hello regards my usd I’m yet to receive it back until now](https://community.deriv.com/t/hello-regards-my-usd-i-m-yet-to-receive-it-back-until-now/31041)

<div class="topic-metadata">

**Author:** [@avenery-acumens-2](https://community.deriv.com/u/avenery-acumens-2)\
**Replies:** 1\
**Last updated:** [May 23, 2022, 4:02am UTC](https://community.deriv.com/t/hello-regards-my-usd-i-m-yet-to-receive-it-back-until-now/31041 "2022-05-23T04:02:56Z")

</div>

Hello regards my usd I’m yet to receive it back until now

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## [CHANGING BANK DETAILS ON THE APP](https://community.deriv.com/t/changing-bank-details-on-the-app/30980)

<div class="topic-metadata">

**Author:** [@aquerne-achiras-2](https://community.deriv.com/u/aquerne-achiras-2)\
**Replies:** 1\
**Last updated:** [May 23, 2022, 3:59am UTC](https://community.deriv.com/t/changing-bank-details-on-the-app/30980 "2022-05-23T03:59:31Z")

</div>

Halo guys ,can anyone tell me if i change banking details like bank card that is on Deriv system,will i still be able to use same account with updated bank details or i will have to open a new account?

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## [Withdrawal issues on my account](https://community.deriv.com/t/withdrawal-issues-on-my-account/30910)

<div class="topic-metadata">

**Author:** [@caducei-abthain-2](https://community.deriv.com/u/caducei-abthain-2)\
**Replies:** 1\
**Last updated:** [May 23, 2022, 3:55am UTC](https://community.deriv.com/t/withdrawal-issues-on-my-account/30910 "2022-05-23T03:55:20Z")

</div>

Hello …My Emmanuel Akinduntire from Nigeria…I have been using my binary account for year now …in 2019 or 2018 we Nigeria were allowed to deposit into binary with card but this year we ain’t allowed…so about 3 or 4 week a…

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