# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=4 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 5 --- ## [Cómo denunciar a deriv por restricción en cuenta ?](https://community.deriv.com/t/como-denunciar-a-deriv-por-restriccion-en-cuenta/88991)
**Author:** [@branles-accurst-2](https://community.deriv.com/u/branles-accurst-2)\ **Replies:** 1\ **Last updated:** [January 14, 2026, 2:25am UTC](https://community.deriv.com/t/como-denunciar-a-deriv-por-restriccion-en-cuenta/88991 "2026-01-14T02:25:46Z")
Tengo mucho tiempo tratando de cómunicarme con soporte y no me responden si alguien me podría ayudar, donde puedo denunciar a deriv por quedarse con mis fondos, ellos no cumplen con los clientes, y lo peor no le dan resp… --- ## [My deposit isn't reflecting on my deriv account](https://community.deriv.com/t/my-deposit-isnt-reflecting-on-my-deriv-account/88969)
**Author:** [@bestirs-alumish-2](https://community.deriv.com/u/bestirs-alumish-2)\ **Replies:** 1\ **Last updated:** [January 13, 2026, 6:05am UTC](https://community.deriv.com/t/my-deposit-isnt-reflecting-on-my-deriv-account/88969 "2026-01-13T06:05:46Z")
I made a deposit of 10$ through bank transfer on the 3rd of this month and I was debited instantly from my side but it hasn’t reflected yet on my deriv account and today is 8th making it 5 days now…. The most annoying … --- ## [Affiliate partner problem](https://community.deriv.com/t/affiliate-partner-problem/88911)
**Author:** [@chirper-accrete-2](https://community.deriv.com/u/chirper-accrete-2)\ **Replies:** 0\ **Last updated:** [December 29, 2025, 10:37am UTC](https://community.deriv.com/t/affiliate-partner-problem/88911 "2025-12-29T10:37:51Z")
What is happening with Deriv…??? No customer support for Nigerians; They put a horrible person as a customer support agent for Nigerians(Amy but name) and she don’t even know anything about Deriv :cry: When you ask her… --- ## [complains on block my account after uploading POA](https://community.deriv.com/t/complains-on-block-my-account-after-uploading-poa/88886)
**Author:** [@aglance-aludels-2](https://community.deriv.com/u/aglance-aludels-2)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 2:51am UTC](https://community.deriv.com/t/complains-on-block-my-account-after-uploading-poa/88886 "2025-12-17T02:51:11Z")
I don’t know the main reason after uploading POA on my deriv account was rejected and the result was to burn my account permanently i don’t understand what’s foolish games and stupidity deriv is right now they block my … --- ## [Pls am been denied to deposited fund into my Cr wallet](https://community.deriv.com/t/pls-am-been-denied-to-deposited-fund-into-my-cr-wallet/88866)
**Author:** [@barless-airshow-2](https://community.deriv.com/u/barless-airshow-2)\ **Replies:** 3\ **Last updated:** [December 7, 2025, 1:28am UTC](https://community.deriv.com/t/pls-am-been-denied-to-deposited-fund-into-my-cr-wallet/88866 "2025-12-07T01:28:09Z")
I have been denied to deposit into my wallet pls can some one guide me on how to di it pls --- ## [Withdrawal to bank card](https://community.deriv.com/t/withdrawal-to-bank-card/88843)
**Author:** [@beknown-absinth-2](https://community.deriv.com/u/beknown-absinth-2)\ **Replies:** 1\ **Last updated:** [December 1, 2025, 9:04am UTC](https://community.deriv.com/t/withdrawal-to-bank-card/88843 "2025-12-01T09:04:04Z")
Cant seem to withdraw from my account, the broker keeps telling me to withdraw into a card that was cancelled a long time ago, ive been using a new card for deposits and withdrawals, even went to bank to get proof that t… --- ## [Withdrawal not being authorized](https://community.deriv.com/t/withdrawal-not-being-authorized/88829)
**Author:** [@cations-adzooks-2](https://community.deriv.com/u/cations-adzooks-2)\ **Replies:** 0\ **Last updated:** [November 24, 2025, 10:54am UTC](https://community.deriv.com/t/withdrawal-not-being-authorized/88829 "2025-11-24T10:54:27Z")
What the hell is going on with this broker,they are tosing people around…. When depositing you don’t have issues now when it comes to withdraw, problem arises….what scam is this. They came up with issues one to another m… --- ## [Deriv Prop Firm](https://community.deriv.com/t/deriv-prop-firm/88497)
**Author:** [@causson-abusage-2](https://community.deriv.com/u/causson-abusage-2)\ **Replies:** 2\ **Last updated:** [November 22, 2025, 7:34am UTC](https://community.deriv.com/t/deriv-prop-firm/88497 "2025-11-22T07:34:08Z")
Hi there, don’t you think it’s high time the business start looking having its own prop firm where people will buy their demo account, pass their trading phases and get a funded account? I can’t wait for them to buy into… --- ## [Introduction of Price alert apps](https://community.deriv.com/t/introduction-of-price-alert-apps/26629)
**Author:** [@betides-acraein-2](https://community.deriv.com/u/betides-acraein-2)\ **Replies:** 4\ **Last updated:** [November 22, 2025, 4:52am UTC](https://community.deriv.com/t/introduction-of-price-alert-apps/26629 "2025-11-22T04:52:18Z")
I want to say i really love your services and i want your business to keep on growing and thriving, however we have a small kind request which is for your benefit and for your beloved deriv traders also; most of us keep … --- ## [Forgot my password to my MT5 account](https://community.deriv.com/t/forgot-my-password-to-my-mt5-account/42373)
**Author:** [@castled-addlins-2](https://community.deriv.com/u/castled-addlins-2)\ **Replies:** 3\ **Last updated:** [November 20, 2025, 8:00am UTC](https://community.deriv.com/t/forgot-my-password-to-my-mt5-account/42373 "2025-11-20T08:00:26Z")
I forgot my password to my MT5 account --- ## [Withdrawals issues](https://community.deriv.com/t/withdrawals-issues/88792)
**Author:** [@bedpost-abysmal-2](https://community.deriv.com/u/bedpost-abysmal-2)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 7:48am UTC](https://community.deriv.com/t/withdrawals-issues/88792 "2025-11-20T07:48:17Z")
I can’t withdraw funds , this is the messaage I got on email. Your payout via card ending with 8598 could not be processed due to restrictions from your card provider. You may withdraw using another available payment … --- ## [Difficile à retirer l’argent](https://community.deriv.com/t/difficile-a-retirer-l-argent/88794)
**Author:** [@admires-alswith-2](https://community.deriv.com/u/admires-alswith-2)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 7:46am UTC](https://community.deriv.com/t/difficile-a-retirer-l-argent/88794 "2025-11-20T07:46:04Z")
J’ai déposé avec une carte prépayée mais le retrait échoue. Que puis-je faire depuis la RDC ? --- ## [Hola hace tiempo intenté verificar mi domicilio pero tiene mucho tiempo que solo me dice que la verificación está en proceso y que espere 3 días laborales](https://community.deriv.com/t/hola-hace-tiempo-intente-verificar-mi-domicilio-pero-tiene-mucho-tiempo-que-solo-me-dice-que-la-verificacion-esta-en-proceso-y-que-espere-3-dias-laborales/88801)
**Author:** [@cafilas-airgaps-2](https://community.deriv.com/u/cafilas-airgaps-2)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 7:42am UTC](https://community.deriv.com/t/hola-hace-tiempo-intente-verificar-mi-domicilio-pero-tiene-mucho-tiempo-que-solo-me-dice-que-la-verificacion-esta-en-proceso-y-que-espere-3-dias-laborales/88801 "2025-11-20T07:42:21Z")
Hola hace tiempo intenté verificar mi domicilio pero tiene mucho tiempo que solo me dice que la verificación está en proceso y que espere 3 días laborales, han pasado muchos más días y no me deja ni volver a subir mis do… --- ## [POA verification](https://community.deriv.com/t/poa-verification/88816)
**Author:** [@beswarm-airshed-2](https://community.deriv.com/u/beswarm-airshed-2)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 6:55am UTC](https://community.deriv.com/t/poa-verification/88816 "2025-11-20T06:55:12Z")
I previously had my account fully verified, all of a sudden, I need to resubmit my POA, I wonder what triggers such, of which I did and it is still under review! The way I trusted deriv I didn’t expect such, my accumulat… --- ## [DEPOSIT PAUSED](https://community.deriv.com/t/deposit-paused/88755)
**Author:** [@bezzant-alpacas-2](https://community.deriv.com/u/bezzant-alpacas-2)\ **Replies:** 1\ **Last updated:** [October 28, 2025, 12:48pm UTC](https://community.deriv.com/t/deposit-paused/88755 "2025-10-28T12:48:41Z")
My account keeps showing ‘DEPOSIT PAUSED’ since i created the account but my identity and address has been verified yet i cant seem to deposit. please, who has a solution to this issue cause i have been trying to contac… --- ## [Salut la communauté,](https://community.deriv.com/t/salut-la-communaute/46905)
**Author:** [@acutish-acrania-2](https://community.deriv.com/u/acutish-acrania-2)\ **Replies:** 3\ **Last updated:** [October 28, 2025, 12:46pm UTC](https://community.deriv.com/t/salut-la-communaute/46905 "2025-10-28T12:46:29Z")
Salut la communauté, Depuis un temps, j’essaie de me connecter sur mes comptes deriv sur MT5 en vain. Cela ne s’ouvre pas. Le message d’échec \<\\> Prière m’aider sur la procédure de débloquer le … --- ## [Lost access to registered email on Deriv](https://community.deriv.com/t/lost-access-to-registered-email-on-deriv/88716)
**Author:** [@ablesse-abroach-2](https://community.deriv.com/u/ablesse-abroach-2)\ **Replies:** 1\ **Last updated:** [October 14, 2025, 12:31pm UTC](https://community.deriv.com/t/lost-access-to-registered-email-on-deriv/88716 "2025-10-14T12:31:00Z")
Hi everyone. Any suggestions on how I could link a new email account to my Deriv account since I have lost access to the old email account registered on Deriv. I tried the recovery process multiple times with no success.… --- ## [Commission not received for 2 months! Emails don't reach me. No support!](https://community.deriv.com/t/commission-not-received-for-2-months-emails-dont-reach-me-no-support/84043)
**Author:** [@albumen-acinuni-2](https://community.deriv.com/u/albumen-acinuni-2)\ **Replies:** 6\ **Last updated:** [October 14, 2025, 12:28pm UTC](https://community.deriv.com/t/commission-not-received-for-2-months-emails-dont-reach-me-no-support/84043 "2025-10-14T12:28:46Z")
I would like to report a SERIOUS problem that has been happening to me for about 2 months. Out of nowhere, my account stopped receiving markup commissions. When I contacted one of the affiliate managers he said he woul… --- ## [Account Cashier Locked by Deriv](https://community.deriv.com/t/account-cashier-locked-by-deriv/88703)
**Author:** [@brechan-alogian-2](https://community.deriv.com/u/brechan-alogian-2)\ **Replies:** 2\ **Last updated:** [October 2, 2025, 3:36am UTC](https://community.deriv.com/t/account-cashier-locked-by-deriv/88703 "2025-10-02T03:36:30Z")
Hello, recently started using deriv. My husband also signed up and tried to used my card that I already used to deposit on my account. Now my account is locked. I have messaged multiple times, sent in my bank statement b… --- ## [synthetics and account login on deriv](https://community.deriv.com/t/synthetics-and-account-login-on-deriv/88685)
**Author:** [@berakot-abjoint-2](https://community.deriv.com/u/berakot-abjoint-2)\ **Replies:** 1\ **Last updated:** [September 25, 2025, 9:00am UTC](https://community.deriv.com/t/synthetics-and-account-login-on-deriv/88685 "2025-09-25T09:00:51Z")
hie, is it possible to login my deriv account of trading view and when are we getting synthetics on this tradingview platform --- ## [Can I trade boom 600 with a 4.28 balance?](https://community.deriv.com/t/can-i-trade-boom-600-with-a-4-28-balance/88686)
**Author:** [@archers-absorbs-2](https://community.deriv.com/u/archers-absorbs-2)\ **Replies:** 1\ **Last updated:** [September 25, 2025, 3:32am UTC](https://community.deriv.com/t/can-i-trade-boom-600-with-a-4-28-balance/88686 "2025-09-25T03:32:29Z")
Can I trade boom 600 with a 4.28 balance? --- ## [loked kassir](https://community.deriv.com/t/loked-kassir/88679)
**Author:** [@becrush-airline-2](https://community.deriv.com/u/becrush-airline-2)\ **Replies:** 1\ **Last updated:** [September 25, 2025, 3:21am UTC](https://community.deriv.com/t/loked-kassir/88679 "2025-09-25T03:21:05Z")
Can I trade again, after a long time without being able to deposit or withdraw, how does Deriv deal with this? --- ## [deriv.com cashier locked](https://community.deriv.com/t/deriv-com-cashier-locked/88672)
**Author:** [@becrush-airline-2](https://community.deriv.com/u/becrush-airline-2)\ **Replies:** 1\ **Last updated:** [September 23, 2025, 3:08am UTC](https://community.deriv.com/t/deriv-com-cashier-locked/88672 "2025-09-23T03:08:27Z")
Can I trade again, after a long time without being able to deposit or withdraw, how does Deriv deal with this? --- ## [Cómo instalar mt5 derivado en mac](https://community.deriv.com/t/como-instalar-mt5-derivado-en-mac/83092)
**Author:** [@bonbons-alveloz-1](https://community.deriv.com/u/bonbons-alveloz-1)\ **Replies:** 3\ **Last updated:** [September 18, 2025, 9:50am UTC](https://community.deriv.com/t/como-instalar-mt5-derivado-en-mac/83092 "2025-09-18T09:50:45Z")
Hola, necesito ayuda para instalar mt5 deriv.com en mac. quiero operar con índices sintéticos pero no puedo, siempre se me abre forex y no es lo que busco alguien me ayuda? --- ## [My deriv account hasn't been reflected](https://community.deriv.com/t/my-deriv-account-hasnt-been-reflected/88339)
**Author:** [@chichas-allices-2](https://community.deriv.com/u/chichas-allices-2)\ **Replies:** 5\ **Last updated:** [September 18, 2025, 8:52am UTC](https://community.deriv.com/t/my-deriv-account-hasnt-been-reflected/88339 "2025-09-18T08:52:51Z")
I deposited 30 dollars into my deriv account but the money have been deducted from my local bank wallet. Please the 30 dollars have not reflected in my deriv account I’m really sad about this it been hours --- ## [Funds have been deducted from my bank, but not being reflected in Derive account](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527)
**Author:** [@abrased-abraser-2](https://community.deriv.com/u/abrased-abraser-2)\ **Replies:** 10\ **Last updated:** [September 18, 2025, 8:37am UTC](https://community.deriv.com/t/funds-have-been-deducted-from-my-bank-but-not-being-reflected-in-derive-account/62527 "2025-09-18T08:37:12Z")
I’ve tried to add funds via UPI (meant to be instant) and the money has been deducted from my bank account, but my Deriv account hasn’t been credited and it has been more than 5 days now. I’ve logged a ticket, but your l… --- ## [My friends account has been deactivated and she would like to know why?? No email was sent either](https://community.deriv.com/t/my-friends-account-has-been-deactivated-and-she-would-like-to-know-why-no-email-was-sent-either/88587)
**Author:** [@clatchy-airlift-2](https://community.deriv.com/u/clatchy-airlift-2)\ **Replies:** 1\ **Last updated:** [September 18, 2025, 8:32am UTC](https://community.deriv.com/t/my-friends-account-has-been-deactivated-and-she-would-like-to-know-why-no-email-was-sent-either/88587 "2025-09-18T08:32:21Z")
My friends account has been deactivated and she would like to know why…There was no email recieved as to why either --- ## [Problemas de envio do comprovante de Residência](https://community.deriv.com/t/problemas-de-envio-do-comprovante-de-residencia/44921)
**Author:** [@bournes-aerogen-2](https://community.deriv.com/u/bournes-aerogen-2)\ **Replies:** 3\ **Last updated:** [September 18, 2025, 7:41am UTC](https://community.deriv.com/t/problemas-de-envio-do-comprovante-de-residencia/44921 "2025-09-18T07:41:29Z")
Não consigo enviar o comprovante de residência, pois o nome da minha cidade está com acento, e não consigo mudar, dai não consigo enviar o comprovante, e quando eu tento corrigir, retirando o o acento, e envio, ele diz q… --- ## [Uncredited deposit on deriv](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451)
**Author:** [@alumish-aldazin-2](https://community.deriv.com/u/alumish-aldazin-2)\ **Replies:** 2\ **Last updated:** [September 18, 2025, 2:54am UTC](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451 "2025-09-18T02:54:21Z")
I have made deposit twice on my deriv account and noone of them still uncredited.. I sent all details to customer service and still nothing was done… I mean to deposit separately. That’s not fair.. you need to do someth… --- ## [Le serveur DerivBVI-03 n’est pas disponible sur MT5 par conséquent j’essaye de me connecter et ça refuse. Je dois faire comment ?](https://community.deriv.com/t/le-serveur-derivbvi-03-n-est-pas-disponible-sur-mt5-par-consequent-j-essaye-de-me-connecter-et-ca-refuse-je-dois-faire-comment/88605)
**Author:** [@chondre-almuten-2](https://community.deriv.com/u/chondre-almuten-2)\ **Replies:** 1\ **Last updated:** [September 17, 2025, 10:25am UTC](https://community.deriv.com/t/le-serveur-derivbvi-03-n-est-pas-disponible-sur-mt5-par-consequent-j-essaye-de-me-connecter-et-ca-refuse-je-dois-faire-comment/88605 "2025-09-17T10:25:16Z")
Le serveur DerivBVI-03 n’est pas disponible sur MT5 par conséquent j’essaye de me connecter et ça refuse. Je dois faire comment ? [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=3) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=5)