# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=43 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 44 --- ## [Erro no fechamento da ordem!](https://community.deriv.com/t/erro-no-fechamento-da-ordem/3237)
**Author:** [@cachaza-acushla-1](https://community.deriv.com/u/cachaza-acushla-1)\ **Replies:** 2\ **Last updated:** [February 8, 2022, 8:27am UTC](https://community.deriv.com/t/erro-no-fechamento-da-ordem/3237 "2022-02-08T08:27:52Z")
Corretora está dando Loss em operações fechadas com taxas em WIN, sendo descarada com isso, estou acompanhando minhas ordens até o ultimo segundo e hoje 21/08/2020, abri uma ordem de venda as 09:40:18h horário de Brasíli… --- ## [P2P Agent Timer](https://community.deriv.com/t/p2p-agent-timer/26453)
**Author:** [@carotin-abolete-2](https://community.deriv.com/u/carotin-abolete-2)\ **Replies:** 1\ **Last updated:** [February 8, 2022, 8:25am UTC](https://community.deriv.com/t/p2p-agent-timer/26453 "2022-02-08T08:25:22Z")
Please can can’t the time on the deriv P2P platform reduced to 1 or 30mins? And some of them refused to put their contacts, only today I have wasted 2hrs plus. Got a new agent send them message no reply. Pls this should… --- ## [Cerre mi cuenta para abrir otra y no puedo](https://community.deriv.com/t/cerre-mi-cuenta-para-abrir-otra-y-no-puedo/26299)
**Author:** [@banjoes-afreets-1](https://community.deriv.com/u/banjoes-afreets-1)\ **Replies:** 1\ **Last updated:** [February 2, 2022, 3:00am UTC](https://community.deriv.com/t/cerre-mi-cuenta-para-abrir-otra-y-no-puedo/26299 "2022-02-02T03:00:52Z")
Buenos días, yo cerré mi cuenta de Deriv para abrir otra por que el correo de mi billetera virtual tiene otro correo mío diferente, ahora no puedo aperturar otra cuenta en Deriv por que ya hay una cuenta con mis datos a … --- ## [My deposit from perfect not credited](https://community.deriv.com/t/my-deposit-from-perfect-not-credited/26202)
**Author:** [@auxotox-achiral-2](https://community.deriv.com/u/auxotox-achiral-2)\ **Replies:** 1\ **Last updated:** [February 2, 2022, 2:51am UTC](https://community.deriv.com/t/my-deposit-from-perfect-not-credited/26202 "2022-02-02T02:51:10Z")
My deposit from perfect not credited What to do? --- ## [pourquoi ne pas parler de analyse du marcher et des etrategies des negociations](https://community.deriv.com/t/pourquoi-ne-pas-parler-de-analyse-du-marcher-et-des-etrategies-des-negociations/26228)
**Author:** [@carmele-adawlut-1](https://community.deriv.com/u/carmele-adawlut-1)\ **Replies:** 1\ **Last updated:** [February 1, 2022, 3:29pm UTC](https://community.deriv.com/t/pourquoi-ne-pas-parler-de-analyse-du-marcher-et-des-etrategies-des-negociations/26228 "2022-02-01T15:29:02Z")
pourquoi ne pas parler de analyse du marcher et des etrategies des negociations je suis dispo pour en parler +243899596704 whatsapp --- ## [Live Chat is not working](https://community.deriv.com/t/live-chat-is-not-working/25630)
**Author:** [@clairce-acutish-2](https://community.deriv.com/u/clairce-acutish-2)\ **Replies:** 2\ **Last updated:** [January 26, 2022, 2:19pm UTC](https://community.deriv.com/t/live-chat-is-not-working/25630 "2022-01-26T14:19:06Z")
my live chat is not working and i cannot verify my id. please help --- ## [Indicator for the red/blue balls in the SmartTrader small graph?](https://community.deriv.com/t/indicator-for-the-red-blue-balls-in-the-smarttrader-small-graph/25863)
**Author:** [@cariban-acausal-2](https://community.deriv.com/u/cariban-acausal-2)\ **Replies:** 1\ **Last updated:** [January 26, 2022, 6:06am UTC](https://community.deriv.com/t/indicator-for-the-red-blue-balls-in-the-smarttrader-small-graph/25863 "2022-01-26T06:06:19Z")
I would like to know which indicator, if any, is used to give the red/blue ball in the small chart on the SmartTrader. This one: Or, if that indicator is not available on the indicator menus, then I’d like to know ho… --- ## [Withdrawal into a bank account](https://community.deriv.com/t/withdrawal-into-a-bank-account/3139)
**Author:** [@buckoes-abeyant-2](https://community.deriv.com/u/buckoes-abeyant-2)\ **Replies:** 4\ **Last updated:** [January 26, 2022, 5:51am UTC](https://community.deriv.com/t/withdrawal-into-a-bank-account/3139 "2022-01-26T05:51:21Z")
How to sort out the issue of bank account saying it has been used on another account --- ## [Como hablar con un agente](https://community.deriv.com/t/como-hablar-con-un-agente/25989)
**Author:** [@boloney-acronal-2](https://community.deriv.com/u/boloney-acronal-2)\ **Replies:** 1\ **Last updated:** [January 26, 2022, 5:50am UTC](https://community.deriv.com/t/como-hablar-con-un-agente/25989 "2022-01-26T05:50:03Z")
Me gustaria hablar con un agente o administrador --- ## [Urgente](https://community.deriv.com/t/urgente/26047)
**Author:** [@anarchy-adamant-2](https://community.deriv.com/u/anarchy-adamant-2)\ **Replies:** 1\ **Last updated:** [January 26, 2022, 5:37am UTC](https://community.deriv.com/t/urgente/26047 "2022-01-26T05:37:09Z")
Hola buenas noches mi cuenta está bloqueada no se por que --- ## [Withdrawal error : verification code](https://community.deriv.com/t/withdrawal-error-verification-code/25879)
**Author:** [@buttled-acronyc-2](https://community.deriv.com/u/buttled-acronyc-2)\ **Replies:** 1\ **Last updated:** [January 21, 2022, 2:58am UTC](https://community.deriv.com/t/withdrawal-error-verification-code/25879 "2022-01-21T02:58:11Z")
I got this error message while trying to withdraw from my deriv account. This is my first time of withdrawal Withdrawal error : verification code Please how do I go about this, thank you :v: :heart: Marshall --- ## [How can I change my withdrawal option](https://community.deriv.com/t/how-can-i-change-my-withdrawal-option/25641)
**Author:** [@blacked-acridly-2](https://community.deriv.com/u/blacked-acridly-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 5:27am UTC](https://community.deriv.com/t/how-can-i-change-my-withdrawal-option/25641 "2022-01-19T05:27:47Z")
I’ve been using my sister’s skrill for withdrawal, I have finally opened my own. How can I remove the previous skrill account. --- ## [RETIRADA AGENTE DE PAGAMENTO](https://community.deriv.com/t/retirada-agente-de-pagamento/25678)
**Author:** [@bundled-acylase-2](https://community.deriv.com/u/bundled-acylase-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 5:27am UTC](https://community.deriv.com/t/retirada-agente-de-pagamento/25678 "2022-01-19T05:27:11Z")
Minha conta da binary CR3299108 não aparece os agentes de pagamento para realizar saque. Diz que eu não estou autorizado. Preciso que liberem o agente de pagamento. --- ## [Trades Closing](https://community.deriv.com/t/trades-closing/25691)
**Author:** [@bazzazz-abraser-2](https://community.deriv.com/u/bazzazz-abraser-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 5:25am UTC](https://community.deriv.com/t/trades-closing/25691 "2022-01-19T05:25:19Z")
Why are my trades closing themselves with no valid reason? The funny thing is that they only close when they are about to be in profit, so they close in losses. I’ve been experiencing this problem since last week. --- ## [Authorization code](https://community.deriv.com/t/authorization-code/25697)
**Author:** [@abigeat-accends-2](https://community.deriv.com/u/abigeat-accends-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 5:24am UTC](https://community.deriv.com/t/authorization-code/25697 "2022-01-19T05:24:31Z")
I received a ticket from deriv which I used to process my withdrawal from sowget, I was directed to check my email for authorization code during the process,I checked but didn’t find any,pls help me rectify the issue --- ## [Link para invitar amigo](https://community.deriv.com/t/link-para-invitar-amigo/25702)
**Author:** [@callose-acholic-2](https://community.deriv.com/u/callose-acholic-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 5:23am UTC](https://community.deriv.com/t/link-para-invitar-amigo/25702 "2022-01-19T05:23:51Z")
De dónde saco el link para invitar un amigo --- ## [Cambio de contraseña](https://community.deriv.com/t/cambio-de-contrasena/25753)
**Author:** [@buzzsaw-afounde-1](https://community.deriv.com/u/buzzsaw-afounde-1)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 5:16am UTC](https://community.deriv.com/t/cambio-de-contrasena/25753 "2022-01-19T05:16:43Z")
Buenas tardes es que a mí me llegó al correo algo que cambio de contraseña donde yo no he solicitado nada --- ## [Un compte réel crée en EUR](https://community.deriv.com/t/un-compte-reel-cree-en-eur/25779)
**Author:** [@broguer-acutest-2](https://community.deriv.com/u/broguer-acutest-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 4:49am UTC](https://community.deriv.com/t/un-compte-reel-cree-en-eur/25779 "2022-01-19T04:49:25Z")
J’aimerais savoir de quel façon ,je peux changer ou switcher d’un compte en devises EUR à celui d’un compte en devise USD --- ## [no se refleja mi solicitud de retiro en mi extracto](https://community.deriv.com/t/no-se-refleja-mi-solicitud-de-retiro-en-mi-extracto/25828)
**Author:** [@arrests-abstain-2](https://community.deriv.com/u/arrests-abstain-2)\ **Replies:** 1\ **Last updated:** [January 19, 2022, 4:46am UTC](https://community.deriv.com/t/no-se-refleja-mi-solicitud-de-retiro-en-mi-extracto/25828 "2022-01-19T04:46:45Z")
Buenas tardes, solicite un retiro, me llego el enlace a mi correo, seguí el proceso normal, pero no se ve reflejado en mi extracto la solicitud --- ## [How to calculate margin for synthetic indices](https://community.deriv.com/t/how-to-calculate-margin-for-synthetic-indices/25610)
**Author:** [@birched-abattis-2](https://community.deriv.com/u/birched-abattis-2)\ **Replies:** 1\ **Last updated:** [January 13, 2022, 2:45am UTC](https://community.deriv.com/t/how-to-calculate-margin-for-synthetic-indices/25610 "2022-01-13T02:45:49Z")
Hi I would like to know how do I calculate margin requirements for synthetic indices or do you have a ready-made calculator --- ## [cant find LiveChat](https://community.deriv.com/t/cant-find-livechat/25576)
**Author:** [@celtuce-abacist-4](https://community.deriv.com/u/celtuce-abacist-4)\ **Replies:** 2\ **Last updated:** [January 12, 2022, 9:25pm UTC](https://community.deriv.com/t/cant-find-livechat/25576 "2022-01-12T21:25:10Z")
I have some problems with trying to run bots on demo to test them before i deposit and go live. But i want to find the livechat function which i cant find anywhere, it doesn’t appear on the screen for me:stuck\_out\_tongu… --- ## [How to access history files through python for purposes of back testing a trading bot](https://community.deriv.com/t/how-to-access-history-files-through-python-for-purposes-of-back-testing-a-trading-bot/25602)
**Author:** [@centrum-acceder-2](https://community.deriv.com/u/centrum-acceder-2)\ **Replies:** 0\ **Last updated:** [January 12, 2022, 4:14pm UTC](https://community.deriv.com/t/how-to-access-history-files-through-python-for-purposes-of-back-testing-a-trading-bot/25602 "2022-01-12T16:14:49Z")
How can I download/access history files for a period up to 2 years or more, from a python algorithm, for the purposes of back testing a trading bot? --- ## [No puedo retirar, no aparece la tarjeta con que deposite](https://community.deriv.com/t/no-puedo-retirar-no-aparece-la-tarjeta-con-que-deposite/25419)
**Author:** [@calalus-acquist-2](https://community.deriv.com/u/calalus-acquist-2)\ **Replies:** 3\ **Last updated:** [January 10, 2022, 6:35am UTC](https://community.deriv.com/t/no-puedo-retirar-no-aparece-la-tarjeta-con-que-deposite/25419 "2022-01-10T06:35:48Z")
Buenos días, mi situación es la siguiente, he depositado dinero con mi tarjeta debito y luego de un tiempo he obtenido ganancias, quiero retirar las ganancias y dejar el capital para seguir operando, pero cuando voy a la… --- ## [Volatility Index 75 based on?](https://community.deriv.com/t/volatility-index-75-based-on/25477)
**Author:** [@candock-acarian-2](https://community.deriv.com/u/candock-acarian-2)\ **Replies:** 1\ **Last updated:** [January 10, 2022, 6:34am UTC](https://community.deriv.com/t/volatility-index-75-based-on/25477 "2022-01-10T06:34:14Z")
Hello, could anyone explain to me, what drive the Volatility Index 75 up/down? Does it based on news? Or VIX Index? Or what? Really I’m not understand because when I used technical analysis there’s wrong --- ## [Envio de documentação](https://community.deriv.com/t/envio-de-documentacao/24608)
**Author:** [@betaine-actless-2](https://community.deriv.com/u/betaine-actless-2)\ **Replies:** 1\ **Last updated:** [January 7, 2022, 3:22am UTC](https://community.deriv.com/t/envio-de-documentacao/24608 "2022-01-07T03:22:33Z")
Boa tarde Preciso enviar documentação e adicionar meus dados bancários para poder transferir dinheiro mais esta desabilitado preciso operar em conta real o que faço pode me ajudar ? --- ## [Deriv synthetic account closed](https://community.deriv.com/t/deriv-synthetic-account-closed/13924)
**Author:** [@cabinet-achieve-2](https://community.deriv.com/u/cabinet-achieve-2)\ **Replies:** 2\ **Last updated:** [January 6, 2022, 6:47am UTC](https://community.deriv.com/t/deriv-synthetic-account-closed/13924 "2022-01-06T06:47:33Z")
Please my account way closed and was reported inactive meanwhile I recently funded 10 dollars to the same account and traded for a while how can. The 10 dollars be reversed to my main account? Old account number 2029648… --- ## [unlock of account](https://community.deriv.com/t/unlock-of-account/23273)
**Author:** [@chianti-acerbic-2](https://community.deriv.com/u/chianti-acerbic-2)\ **Replies:** 8\ **Last updated:** [January 6, 2022, 6:47am UTC](https://community.deriv.com/t/unlock-of-account/23273 "2022-01-06T06:47:01Z")
am mistake used my brother card on my account nd there ock my account --- ## [no se ve reflejada mi transferencia](https://community.deriv.com/t/no-se-ve-reflejada-mi-transferencia/25353)
**Author:** [@asunder-acutate-2](https://community.deriv.com/u/asunder-acutate-2)\ **Replies:** 1\ **Last updated:** [January 6, 2022, 3:27am UTC](https://community.deriv.com/t/no-se-ve-reflejada-mi-transferencia/25353 "2022-01-06T03:27:41Z")
realice una tranferencia a Deriv pero aun no se ve reflejada pueden ayudarme a saber por que? --- ## [Wrong account number](https://community.deriv.com/t/wrong-account-number/24271)
**Author:** [@azafran-actuals-2](https://community.deriv.com/u/azafran-actuals-2)\ **Replies:** 2\ **Last updated:** [January 5, 2022, 8:24am UTC](https://community.deriv.com/t/wrong-account-number/24271 "2022-01-05T08:24:07Z")
Guys I withdrew using a wrong account number how can deriv rectify it for me mphomelavincent0@gmail.com is my email p --- ## [Données personnelles](https://community.deriv.com/t/donnees-personnelles/25335)
**Author:** [@bisques-acetine-2](https://community.deriv.com/u/bisques-acetine-2)\ **Replies:** 1\ **Last updated:** [January 5, 2022, 8:18am UTC](https://community.deriv.com/t/donnees-personnelles/25335 "2022-01-05T08:18:07Z")
Je n’arrive pas à modifier mes informations personnelles alors que je n’ai pas encore authentifié mon compte [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=42) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=44)