# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=45 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 46 --- ## [Can't see Rise and Fall](https://community.deriv.com/t/cant-see-rise-and-fall/24009)
**Author:** [@K3IOZ](https://community.deriv.com/u/K3IOZ)\ **Replies:** 1\ **Last updated:** [December 3, 2021, 5:33am UTC](https://community.deriv.com/t/cant-see-rise-and-fall/24009 "2021-12-03T05:33:16Z")
Hello! I’m portuguese and just found about Deriv. I was going to try trading with Rise and Fall but all I can see on types of negotiations is Multipliers. What do I need to do to see it? I haven’t deposited any money… --- ## [Lowest Available Trade Amount](https://community.deriv.com/t/lowest-available-trade-amount/23979)
**Author:** [@lanre](https://community.deriv.com/u/lanre)\ **Replies:** 1\ **Last updated:** [December 3, 2021, 5:30am UTC](https://community.deriv.com/t/lowest-available-trade-amount/23979 "2021-12-03T05:30:55Z")
I cant get the normal 0.35 dollars lowest amount available on Synthetic Indices now it’s showing 10 dollars ,Is anybody having same issues what is the resolution --- ## [Ethereum Desposit from KuCoin using KCC](https://community.deriv.com/t/ethereum-desposit-from-kucoin-using-kcc/24050)
**Author:** [@acetins-actinia-2](https://community.deriv.com/u/acetins-actinia-2)\ **Replies:** 1\ **Last updated:** [December 2, 2021, 8:41pm UTC](https://community.deriv.com/t/ethereum-desposit-from-kucoin-using-kcc/24050 "2021-12-02T20:41:27Z")
I deposited some Ethereum on deriv that I withdrew from KuCoin but it has not reflect and it has been 1hr 6 minutes but still the funds have not reflected in my ethereum Wallet. What’s going on??? I have attached the pro… --- ## [problème lié au dépôt par perfect money](https://community.deriv.com/t/probleme-lie-au-depot-par-perfect-money/24124)
**Author:** [@begonia-actures-2](https://community.deriv.com/u/begonia-actures-2)\ **Replies:** 0\ **Last updated:** [December 2, 2021, 5:17pm UTC](https://community.deriv.com/t/probleme-lie-au-depot-par-perfect-money/24124 "2021-12-02T17:17:20Z")
je ne retrouve pas mon argent déposé --- ## [Delay of withdrawal](https://community.deriv.com/t/delay-of-withdrawal/17868)
**Author:** [@balding-acolyth-2](https://community.deriv.com/u/balding-acolyth-2)\ **Replies:** 1\ **Last updated:** [December 2, 2021, 3:32pm UTC](https://community.deriv.com/t/delay-of-withdrawal/17868 "2021-12-02T15:32:52Z")
I withdraw from deriv for over 10 days now with my local card but my money is yet to reflect in my local account, why? --- ## [Withdrawal declined ,saying not a bank](https://community.deriv.com/t/withdrawal-declined-saying-not-a-bank/24085)
**Author:** [@berglet-achymia-2](https://community.deriv.com/u/berglet-achymia-2)\ **Replies:** 0\ **Last updated:** [December 1, 2021, 6:50pm UTC](https://community.deriv.com/t/withdrawal-declined-saying-not-a-bank/24085 "2021-12-01T18:50:07Z")
I withdraw my money to skrill and later found out that it cant withdraw to my bank.I deposited back to deriv and tried to withdraw using bank account but it declined say its not a bank,how can this be solved --- ## [Unable to place new trades](https://community.deriv.com/t/unable-to-place-new-trades/23974)
**Author:** [@bhaigan-acnodes-2](https://community.deriv.com/u/bhaigan-acnodes-2)\ **Replies:** 0\ **Last updated:** [November 29, 2021, 8:41am UTC](https://community.deriv.com/t/unable-to-place-new-trades/23974 "2021-11-29T08:41:04Z")
Hi I am unable to place new trades on my Mt5 desktop platform. What could be causing this? --- ## [Porque](https://community.deriv.com/t/porque/23953)
**Author:** [@cantily-acroter-2](https://community.deriv.com/u/cantily-acroter-2)\ **Replies:** 1\ **Last updated:** [November 28, 2021, 10:16pm UTC](https://community.deriv.com/t/porque/23953 "2021-11-28T22:16:53Z")
Porque se inventaron esa vela a las 17:00 en btcusd. --- ## [não consigo retirar meu dinheiro na forma de pix](https://community.deriv.com/t/nao-consigo-retirar-meu-dinheiro-na-forma-de-pix/23944)
**Author:** [@alameda-actuate-2](https://community.deriv.com/u/alameda-actuate-2)\ **Replies:** 0\ **Last updated:** [November 28, 2021, 8:43pm UTC](https://community.deriv.com/t/nao-consigo-retirar-meu-dinheiro-na-forma-de-pix/23944 "2021-11-28T20:43:00Z")
alguem pode me ajudar --- ## [Erro na operação](https://community.deriv.com/t/erro-na-operacao/23925)
**Author:** [@chaetal-actitis-2](https://community.deriv.com/u/chaetal-actitis-2)\ **Replies:** 0\ **Last updated:** [November 28, 2021, 5:20pm UTC](https://community.deriv.com/t/erro-na-operacao/23925 "2021-11-28T17:20:56Z")
--- ## [Zingpay deposit](https://community.deriv.com/t/zingpay-deposit/22744)
**Author:** [@chelide-aconine-2](https://community.deriv.com/u/chelide-aconine-2)\ **Replies:** 3\ **Last updated:** [November 28, 2021, 4:55pm UTC](https://community.deriv.com/t/zingpay-deposit/22744 "2021-11-28T16:55:14Z")
Hi everyone. On Saturday I made a deposit using zingpay the amount that I deposited was deducted from my bank account however did not reflect on my wallet. Has anyone ever faced such an issue and how were u assisted? --- ## [ID card with middle name, bank statement without middle name](https://community.deriv.com/t/id-card-with-middle-name-bank-statement-without-middle-name/23553)
**Author:** [@brummer-acetiam-2](https://community.deriv.com/u/brummer-acetiam-2)\ **Replies:** 2\ **Last updated:** [November 28, 2021, 6:24am UTC](https://community.deriv.com/t/id-card-with-middle-name-bank-statement-without-middle-name/23553 "2021-11-28T06:24:21Z")
My ID card has my middle name on it but my bank account doesn’t have my middle name, how do I verify my identity with these documents on deriv, please, help me. My utility bill has my father’s name but deriv wants my u… --- ## [How can I upload my proof of address?](https://community.deriv.com/t/how-can-i-upload-my-proof-of-address/5643)
**Author:** [@carcels-acaroid-2](https://community.deriv.com/u/carcels-acaroid-2)\ **Replies:** 4\ **Last updated:** [November 24, 2021, 12:08pm UTC](https://community.deriv.com/t/how-can-i-upload-my-proof-of-address/5643 "2021-11-24T12:08:39Z")
How Can I upload proof of address? --- ## [Profits Disappeared](https://community.deriv.com/t/profits-disappeared/23654)
**Author:** [@babylon-actinal-2](https://community.deriv.com/u/babylon-actinal-2)\ **Replies:** 0\ **Last updated:** [November 23, 2021, 12:06am UTC](https://community.deriv.com/t/profits-disappeared/23654 "2021-11-23T00:06:56Z")
After closing my live trades, all profits disappeared. --- ## [personal area log in](https://community.deriv.com/t/personal-area-log-in/23590)
**Author:** [@callans-acerose-2](https://community.deriv.com/u/callans-acerose-2)\ **Replies:** 0\ **Last updated:** [November 22, 2021, 7:10am UTC](https://community.deriv.com/t/personal-area-log-in/23590 "2021-11-22T07:10:44Z")
I cannot log in to my personal area since yesterday --- ## [Assets missing](https://community.deriv.com/t/assets-missing/23469)
**Author:** [@brember-abacist-4](https://community.deriv.com/u/brember-abacist-4)\ **Replies:** 0\ **Last updated:** [November 20, 2021, 12:32pm UTC](https://community.deriv.com/t/assets-missing/23469 "2021-11-20T12:32:07Z")
Hy why I don’t find all assets here? If not how can I create a new account only with synthetic? --- ## [problemas na plataforma](https://community.deriv.com/t/problemas-na-plataforma/10080)
**Author:** [@aneurin-aciform-2](https://community.deriv.com/u/aneurin-aciform-2)\ **Replies:** 1\ **Last updated:** [November 17, 2021, 11:18pm UTC](https://community.deriv.com/t/problemas-na-plataforma/10080 "2021-11-17T23:18:49Z")
desde do dia 29 abril estou com problemas para receber payout --- ## [tiempo de retiro](https://community.deriv.com/t/tiempo-de-retiro/23182)
**Author:** [@algeses-actinic-2](https://community.deriv.com/u/algeses-actinic-2)\ **Replies:** 0\ **Last updated:** [November 16, 2021, 4:32pm UTC](https://community.deriv.com/t/tiempo-de-retiro/23182 "2021-11-16T16:32:13Z")
cuanto se demora el retiro de mis comisiones para verse reflejado, solo me sale un mensaje de orden pendiente --- ## [Problems Experienced with Deriv](https://community.deriv.com/t/problems-experienced-with-deriv/22883)
**Author:** [@becuiba-acaroid-2](https://community.deriv.com/u/becuiba-acaroid-2)\ **Replies:** 8\ **Last updated:** [November 16, 2021, 12:43pm UTC](https://community.deriv.com/t/problems-experienced-with-deriv/22883 "2021-11-16T12:43:04Z")
So far i havent been able to upload any of my documents to that my account could be verified. I have made a deposit using my visa debt card but when i go wot withdraw it has my card number crossed out and doesnt give me… --- ## [UK Clients](https://community.deriv.com/t/uk-clients/21229)
**Author:** [@bheesty-abacaxi-4](https://community.deriv.com/u/bheesty-abacaxi-4)\ **Replies:** 1\ **Last updated:** [November 15, 2021, 5:36pm UTC](https://community.deriv.com/t/uk-clients/21229 "2021-11-15T17:36:28Z")
So what’s the reason UK clients are having their gaming accounts closed, and why will we no longer be able to use multipliers on synthetics? Anyone know? --- ## [Trasferencia bancaria](https://community.deriv.com/t/trasferencia-bancaria/22905)
**Author:** [@agraffe-acronym-2](https://community.deriv.com/u/agraffe-acronym-2)\ **Replies:** 5\ **Last updated:** [November 15, 2021, 12:04pm UTC](https://community.deriv.com/t/trasferencia-bancaria/22905 "2021-11-15T12:04:07Z")
Buenas noches el día jueves realicé una trasferencia mediante pago seguro, sin embargo no se refleja en mi cuenta Deriv, me pueden ayudar por favor --- ## [Activate my account of cashier it's blocked thank you](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362)
**Author:** [@acylate-abought-2](https://community.deriv.com/u/acylate-abought-2)\ **Replies:** 20\ **Last updated:** [November 14, 2021, 2:51pm UTC](https://community.deriv.com/t/activate-my-account-of-cashier-its-blocked-thank-you/19362 "2021-11-14T14:51:58Z")
Please unblock my account for me to withdraw through payment agent… --- ## [E-mail diferente](https://community.deriv.com/t/e-mail-diferente/23014)
**Author:** [@bdellid-acmites-2](https://community.deriv.com/u/bdellid-acmites-2)\ **Replies:** 1\ **Last updated:** [November 14, 2021, 2:27pm UTC](https://community.deriv.com/t/e-mail-diferente/23014 "2021-11-14T14:27:39Z")
Oi por favor alguém pode me ajudar, estou tentando sacar dinheiro e minha única forma e a paylivre, mas tenho uma conta na neteller só que e com email diferente do cadastrado na deriv , pois não consegui fazer com o mesm… --- ## [Please help me](https://community.deriv.com/t/please-help-me/18117)
**Author:** [@beknown-acosmic-2](https://community.deriv.com/u/beknown-acosmic-2)\ **Replies:** 13\ **Last updated:** [November 14, 2021, 12:25pm UTC](https://community.deriv.com/t/please-help-me/18117 "2021-11-14T12:25:36Z")
Hello Please I deposited through ADVCASH and I want to withdraw through the same ADVCASH but system just redirected me here everyone, please help me to activate advcash as my withdrawal methods on my account My CR numb… --- ## [No puedo usar el cajero](https://community.deriv.com/t/no-puedo-usar-el-cajero/22961)
**Author:** [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\ **Replies:** 1\ **Last updated:** [November 14, 2021, 12:10pm UTC](https://community.deriv.com/t/no-puedo-usar-el-cajero/22961 "2021-11-14T12:10:40Z")
Mi cuenta está cargada con mi recibo y Dni ya está verificado pero cuando quiero retirar o mandar dinero a mt5 pero no me permite necesito ayuda por favor no puedo operar --- ## [Graficos de indices para multipliers](https://community.deriv.com/t/graficos-de-indices-para-multipliers/22952)
**Author:** [@calyces-abacaxi-4](https://community.deriv.com/u/calyces-abacaxi-4)\ **Replies:** 0\ **Last updated:** [November 13, 2021, 4:03pm UTC](https://community.deriv.com/t/graficos-de-indices-para-multipliers/22952 "2021-11-13T16:03:17Z")
Tenho uma plataforma metatrader 5 onde seguia os graficos dos indices de volatilidade até ao 100 (1s) e agora não consigo apanhar o BOOM 300,CRASH 300,Volatilidade 200(1s) e Volatilidade 300 (1s). Como se consegue apanh… --- ## [Buenas noches hice una transferencia bancaria a deriv ayer a las 4y 20 y no se hace efectivo me podría ayudar que pasó hice mediante transferencia a pagoseguro](https://community.deriv.com/t/buenas-noches-hice-una-transferencia-bancaria-a-deriv-ayer-a-las-4y-20-y-no-se-hace-efectivo-me-podria-ayudar-que-paso-hice-mediante-transferencia-a-pagoseguro/22892)
**Author:** [@chinois-acridly-2](https://community.deriv.com/u/chinois-acridly-2)\ **Replies:** 0\ **Last updated:** [November 13, 2021, 12:01am UTC](https://community.deriv.com/t/buenas-noches-hice-una-transferencia-bancaria-a-deriv-ayer-a-las-4y-20-y-no-se-hace-efectivo-me-podria-ayudar-que-paso-hice-mediante-transferencia-a-pagoseguro/22892 "2021-11-13T00:01:28Z")
Buenas noches esa transferencia no esta hecha efectiva me podrían ayudar --- ## [My biggest loss in trading.](https://community.deriv.com/t/my-biggest-loss-in-trading/22815)
**Author:** [@charnel-acouchy-2](https://community.deriv.com/u/charnel-acouchy-2)\ **Replies:** 0\ **Last updated:** [November 11, 2021, 6:13pm UTC](https://community.deriv.com/t/my-biggest-loss-in-trading/22815 "2021-11-11T18:13:51Z")
Hello, Deriv community, what was your biggest loss in trading and how did you deal with it… Please share your experience with others, it will help a lot of us going through same set back. Thanks. --- ## [To withdrew from my account](https://community.deriv.com/t/to-withdrew-from-my-account/22782)
**Author:** [@chesset-acridyl-2](https://community.deriv.com/u/chesset-acridyl-2)\ **Replies:** 0\ **Last updated:** [November 11, 2021, 10:07am UTC](https://community.deriv.com/t/to-withdrew-from-my-account/22782 "2021-11-11T10:07:34Z")
I want to withdrew I am on able to do that --- ## [Verification of documents](https://community.deriv.com/t/verification-of-documents/22652)
**Author:** [@bogymen-acrisia-2](https://community.deriv.com/u/bogymen-acrisia-2)\ **Replies:** 4\ **Last updated:** [November 10, 2021, 8:40pm UTC](https://community.deriv.com/t/verification-of-documents/22652 "2021-11-10T20:40:47Z")
Why are my options for verification blank? I can’t click on them and yet I can’t deposit without verifying. Does anybody have an email I can send documents to? [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=44) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=46)