# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=47 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 48 --- ## [Bom dia! Fiz um deposito via boleto bancário através da Deriv, gostaria de saber quanto tempo leva para compensar, ja Tem 3 dias e até agora minha banca não foi recarregada, alguém pode me ajudar por favor?](https://community.deriv.com/t/bom-dia-fiz-um-deposito-via-boleto-bancario-atraves-da-deriv-gostaria-de-saber-quanto-tempo-leva-para-compensar-ja-tem-3-dias-e-ate-agora-minha-banca-nao-foi-recarregada-alguem-pode-me-ajudar-por-favor/21544)
**Author:** [@casters-acorned-2](https://community.deriv.com/u/casters-acorned-2)\ **Replies:** 1\ **Last updated:** [October 28, 2021, 4:56pm UTC](https://community.deriv.com/t/bom-dia-fiz-um-deposito-via-boleto-bancario-atraves-da-deriv-gostaria-de-saber-quanto-tempo-leva-para-compensar-ja-tem-3-dias-e-ate-agora-minha-banca-nao-foi-recarregada-alguem-pode-me-ajudar-por-favor/21544 "2021-10-28T16:56:31Z")
Bom dia! Fiz um deposito via boleto bancário através da Deriv, gostaria de saber quanto tempo leva para compensar, ja Tem 3 dias e até agora minha banca não foi recarregada, alguém pode me ajudar por favor? --- ## [Efectuar depósito](https://community.deriv.com/t/efectuar-deposito/12055)
**Author:** [@alaying-aconine-2](https://community.deriv.com/u/alaying-aconine-2)\ **Replies:** 1\ **Last updated:** [October 28, 2021, 2:15am UTC](https://community.deriv.com/t/efectuar-deposito/12055 "2021-10-28T02:15:33Z")
Olá! Abri a min ha conta hoje, depois de quanto tempo consigo fazer o depósito para negociar? --- ## [Pagamento via PIX foi debitado e não depositado](https://community.deriv.com/t/pagamento-via-pix-foi-debitado-e-nao-depositado/21023)
**Author:** [@chirked-acrotic-2](https://community.deriv.com/u/chirked-acrotic-2)\ **Replies:** 1\ **Last updated:** [October 27, 2021, 8:06pm UTC](https://community.deriv.com/t/pagamento-via-pix-foi-debitado-e-nao-depositado/21023 "2021-10-27T20:06:50Z")
Fiz um depósito via PIX QR Code e não caiu na conta. Como proceder? --- ## [Crear segunda cuenta con otro correo electrónico](https://community.deriv.com/t/crear-segunda-cuenta-con-otro-correo-electronico/21482)
**Author:** [@bowline-acouchy-2](https://community.deriv.com/u/bowline-acouchy-2)\ **Replies:** 1\ **Last updated:** [October 27, 2021, 5:13pm UTC](https://community.deriv.com/t/crear-segunda-cuenta-con-otro-correo-electronico/21482 "2021-10-27T17:13:41Z")
Se puede crear una segunda cuenta con otro correo electrónico? --- ## [¿No puedo retirar dinero por deriv?](https://community.deriv.com/t/no-puedo-retirar-dinero-por-deriv/21375)
**Author:** [@calvers-acratic-2](https://community.deriv.com/u/calvers-acratic-2)\ **Replies:** 6\ **Last updated:** [October 27, 2021, 2:20pm UTC](https://community.deriv.com/t/no-puedo-retirar-dinero-por-deriv/21375 "2021-10-27T14:20:35Z")
No me sale la opción de retiro de tarjeta tampoco para depositar así también solo la opción de skrill pero me enviaron un correo diciéndome que tengo que retirar el dinero a la tarjeta que utilize para depositar pero com… --- ## [How do i change withdraw method](https://community.deriv.com/t/how-do-i-change-withdraw-method/21386)
**Author:** [@cameist-acetals-2](https://community.deriv.com/u/cameist-acetals-2)\ **Replies:** 1\ **Last updated:** [October 26, 2021, 12:23pm UTC](https://community.deriv.com/t/how-do-i-change-withdraw-method/21386 "2021-10-26T12:23:41Z")
when i want to withdraw it only gives ZingPay for the method. i want to withdraw in to my Skrill account but it wont let me choose a different method other then ZingPay --- ## [Deposit Method](https://community.deriv.com/t/deposit-method/18743)
**Author:** [@bigoses-absence-2](https://community.deriv.com/u/bigoses-absence-2)\ **Replies:** 4\ **Last updated:** [October 25, 2021, 5:16pm UTC](https://community.deriv.com/t/deposit-method/18743 "2021-10-25T17:16:33Z")
I can’t deposit using Zing Pay of which I’ve been using all along --- ## [Redrawal issue](https://community.deriv.com/t/redrawal-issue/20995)
**Author:** [@anquera-aclinal-2](https://community.deriv.com/u/anquera-aclinal-2)\ **Replies:** 18\ **Last updated:** [October 24, 2021, 6:42pm UTC](https://community.deriv.com/t/redrawal-issue/20995 "2021-10-24T18:42:50Z")
I actually Funded Deriv through payment Agent and I want to redraw using same method but now it’s not allowing me to click the Icon for Redrawal what can I do? --- ## [How do I verify my account and upload my identity documents](https://community.deriv.com/t/how-do-i-verify-my-account-and-upload-my-identity-documents/14463)
**Author:** [@bravoes-acquist-2](https://community.deriv.com/u/bravoes-acquist-2)\ **Replies:** 9\ **Last updated:** [October 24, 2021, 3:22pm UTC](https://community.deriv.com/t/how-do-i-verify-my-account-and-upload-my-identity-documents/14463 "2021-10-24T15:22:08Z")
How do I verify my account and upload identity document --- ## [Bad service and manipulation of trading account](https://community.deriv.com/t/bad-service-and-manipulation-of-trading-account/21220)
**Author:** [@bhunder-acridly-2](https://community.deriv.com/u/bhunder-acridly-2)\ **Replies:** 0\ **Last updated:** [October 24, 2021, 6:32am UTC](https://community.deriv.com/t/bad-service-and-manipulation-of-trading-account/21220 "2021-10-24T06:32:22Z")
Was trading boom 1000 and had placed my Stop loss below my entry point to have a risk free trade when I checked on the platform it told me my Stop loss will give me a profit of $1 yet it hit Stop Loss and I had - $21 on… --- ## [Why are my sell stop and buy stop orders not being executed](https://community.deriv.com/t/why-are-my-sell-stop-and-buy-stop-orders-not-being-executed/21216)
**Author:** [@ananter-acrylic-2](https://community.deriv.com/u/ananter-acrylic-2)\ **Replies:** 0\ **Last updated:** [October 24, 2021, 5:34am UTC](https://community.deriv.com/t/why-are-my-sell-stop-and-buy-stop-orders-not-being-executed/21216 "2021-10-24T05:34:05Z")
Could you help understand why my sell stop and buy stop orders not being executed --- ## [deposite mistake](https://community.deriv.com/t/deposite-mistake/21168)
**Author:** [@bullous-ablates-2](https://community.deriv.com/u/bullous-ablates-2)\ **Replies:** 1\ **Last updated:** [October 23, 2021, 7:51pm UTC](https://community.deriv.com/t/deposite-mistake/21168 "2021-10-23T19:51:01Z")
Im deposite USDT my walleet. but Im selected addres is eUSDT wallet address. Transaction is Success. but not recieved USDT this is the details. Status Completed Date 2021-10-23 11:27 Coin USDT Withdraw amount … --- ## [No me llega el deposito](https://community.deriv.com/t/no-me-llega-el-deposito/21111)
**Author:** [@cantily-acroter-2](https://community.deriv.com/u/cantily-acroter-2)\ **Replies:** 4\ **Last updated:** [October 23, 2021, 3:23pm UTC](https://community.deriv.com/t/no-me-llega-el-deposito/21111 "2021-10-23T15:23:59Z")
Buenas tarde. El 20 de octubre hice un deposito a Deriv por medio de pago seguro. Aun no me llega a la plataforma. Cuando me generaron el código para pagar era de pagar $100 y pagué $150. Dígame que puedo hacer. Porque a… --- ## [Withdrawal to a different banking details](https://community.deriv.com/t/withdrawal-to-a-different-banking-details/21028)
**Author:** [@burlaps-absurds-2](https://community.deriv.com/u/burlaps-absurds-2)\ **Replies:** 1\ **Last updated:** [October 22, 2021, 7:55am UTC](https://community.deriv.com/t/withdrawal-to-a-different-banking-details/21028 "2021-10-22T07:55:34Z")
I made a deposit to a different bank of mine and I haven’t still received my funds and I would like to speak to someone on deriv via email or something? --- ## [Bot is not compatible](https://community.deriv.com/t/bot-is-not-compatible/20863)
**Author:** [@bynames-acronic-2](https://community.deriv.com/u/bynames-acronic-2)\ **Replies:** 1\ **Last updated:** [October 20, 2021, 1:00pm UTC](https://community.deriv.com/t/bot-is-not-compatible/20863 "2021-10-20T13:00:25Z")
I’m trying to load a robot and it says the file is not compatible. What do I do? --- ## [Meus Saques estão desabilitados!](https://community.deriv.com/t/meus-saques-estao-desabilitados/20713)
**Author:** [@caliper-acridic-2](https://community.deriv.com/u/caliper-acridic-2)\ **Replies:** 2\ **Last updated:** [October 20, 2021, 12:39pm UTC](https://community.deriv.com/t/meus-saques-estao-desabilitados/20713 "2021-10-20T12:39:56Z")
Já q a paylivre estava indisponível para saques, fui tentar seca via btc e fui bloqueado… por favor resolvao isso. --- ## [nao consigo fazer um deposito via neteller](https://community.deriv.com/t/nao-consigo-fazer-um-deposito-via-neteller/20825)
**Author:** [@chuppah-acritan-2](https://community.deriv.com/u/chuppah-acritan-2)\ **Replies:** 0\ **Last updated:** [October 19, 2021, 4:42pm UTC](https://community.deriv.com/t/nao-consigo-fazer-um-deposito-via-neteller/20825 "2021-10-19T16:42:35Z")
nao consigo fazer um deposito via neteller --- ## [A Plea To Refund !!!!!](https://community.deriv.com/t/a-plea-to-refund/20184)
**Author:** [@calques-acolyte-2](https://community.deriv.com/u/calques-acolyte-2)\ **Replies:** 1\ **Last updated:** [October 19, 2021, 11:15am UTC](https://community.deriv.com/t/a-plea-to-refund/20184 "2021-10-19T11:15:39Z")
This is what actually happened, i have never experienced this before. market did not close fast on profit when i wanted to close, it delayed 10 seconds before it closed and when it did everything was in loss, after few m… --- ## [No Response to post](https://community.deriv.com/t/no-response-to-post/20669)
**Author:** [@bonasus-abaiser-2](https://community.deriv.com/u/bonasus-abaiser-2)\ **Replies:** 1\ **Last updated:** [October 18, 2021, 7:59pm UTC](https://community.deriv.com/t/no-response-to-post/20669 "2021-10-18T19:59:58Z")
Why is that no one responds to peoples complaints or posts here. Is there any further use of using this place then --- ## [create a real DMT5 account](https://community.deriv.com/t/create-a-real-dmt5-account/20695)
**Author:** [@bitings-abalone-5](https://community.deriv.com/u/bitings-abalone-5)\ **Replies:** 1\ **Last updated:** [October 18, 2021, 7:58pm UTC](https://community.deriv.com/t/create-a-real-dmt5-account/20695 "2021-10-18T19:58:19Z")
Hello, I cannot create a DMT5 real account, I have the demo one but I cannot create a new one in real life. What should I do ? Thank you --- ## [Compte réel DMT5?](https://community.deriv.com/t/compte-reel-dmt5/20680)
**Author:** [@bitings-abalone-5](https://community.deriv.com/u/bitings-abalone-5)\ **Replies:** 0\ **Last updated:** [October 18, 2021, 9:52am UTC](https://community.deriv.com/t/compte-reel-dmt5/20680 "2021-10-18T09:52:09Z")
Bonjour, je n’arrive pas à crée un compte réel DMT5, j’ai celui de démo mais impossible pour moi de crée un nouveau en réel. Que dois je faire? Merci --- ## [UNABLE TO WITHDRAW VIA PAYMENT AGENT](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509)
**Author:** [@caecias-accloys-2](https://community.deriv.com/u/caecias-accloys-2)\ **Replies:** 5\ **Last updated:** [October 17, 2021, 1:27pm UTC](https://community.deriv.com/t/unable-to-withdraw-via-payment-agent/20509 "2021-10-17T13:27:55Z")
Please how can my withdrawal via payment agent be enable. I really wanna withdraw through payment agent. --- ## [Operación](https://community.deriv.com/t/operacion/20515)
**Author:** [@aphriza-acronic-2](https://community.deriv.com/u/aphriza-acronic-2)\ **Replies:** 0\ **Last updated:** [October 16, 2021, 12:45pm UTC](https://community.deriv.com/t/operacion/20515 "2021-10-16T12:45:34Z")
Porque hoy sábado no puedo ejecutar ninguna orden programada en buy limit o sell stop? Es en mt5 con el boom, alguien sabe? --- ## [Self exclusion Limit](https://community.deriv.com/t/self-exclusion-limit/20506)
**Author:** [@bitolyl-abalone-5](https://community.deriv.com/u/bitolyl-abalone-5)\ **Replies:** 0\ **Last updated:** [October 16, 2021, 11:22am UTC](https://community.deriv.com/t/self-exclusion-limit/20506 "2021-10-16T11:22:00Z")
Please remove my self exclusion limit, feel free to contact me, thank you --- ## [Self exclusion](https://community.deriv.com/t/self-exclusion/20505)
**Author:** [@bitolyl-abalone-5](https://community.deriv.com/u/bitolyl-abalone-5)\ **Replies:** 0\ **Last updated:** [October 16, 2021, 11:19am UTC](https://community.deriv.com/t/self-exclusion/20505 "2021-10-16T11:19:52Z")
How can i remove the self exclusion on my account? --- ## [Não consigo fazer meu saque que absurdo isso!](https://community.deriv.com/t/nao-consigo-fazer-meu-saque-que-absurdo-isso/20413)
**Author:** [@badging-acronyc-2](https://community.deriv.com/u/badging-acronyc-2)\ **Replies:** 3\ **Last updated:** [October 15, 2021, 1:32pm UTC](https://community.deriv.com/t/nao-consigo-fazer-meu-saque-que-absurdo-isso/20413 "2021-10-15T13:32:55Z")
Eu preciso fazer o meu saque mais,não estar disponível nem pix e nem pay livre. Como vou sacar se não parece outra forma de saque? --- ## [New debit card](https://community.deriv.com/t/new-debit-card/20339)
**Author:** [@caldron-acerate-2](https://community.deriv.com/u/caldron-acerate-2)\ **Replies:** 1\ **Last updated:** [October 15, 2021, 12:53pm UTC](https://community.deriv.com/t/new-debit-card/20339 "2021-10-15T12:53:53Z")
So, my previous debit card was used for fraud, so I blocked it and I have a new one, but Deriv won´t withdraw my money to my new debit card, because they say they need a bank statement stating that I requested a new Debi… --- ## [J'ai fait un dépôt et ça ne passe](https://community.deriv.com/t/jai-fait-un-depot-et-ca-ne-passe/20400)
**Author:** [@bronzen-acepots-2](https://community.deriv.com/u/bronzen-acepots-2)\ **Replies:** 0\ **Last updated:** [October 15, 2021, 9:05am UTC](https://community.deriv.com/t/jai-fait-un-depot-et-ca-ne-passe/20400 "2021-10-15T09:05:27Z")
J’ai fait un dépôt et ça passe --- ## [Payment agent withdrawal unauthorized](https://community.deriv.com/t/payment-agent-withdrawal-unauthorized/11277)
**Author:** [@carpale-abutted-2](https://community.deriv.com/u/carpale-abutted-2)\ **Replies:** 2\ **Last updated:** [October 15, 2021, 4:01am UTC](https://community.deriv.com/t/payment-agent-withdrawal-unauthorized/11277 "2021-10-15T04:01:11Z")
please authorize my account for payment agent withdrawal. and be serious with your customer service cos i cant get any of your agents to help me --- ## [Cashier still blocked after my documents were verified](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801)
**Author:** [@blacked-acinuni-2](https://community.deriv.com/u/blacked-acinuni-2)\ **Replies:** 11\ **Last updated:** [October 14, 2021, 8:43pm UTC](https://community.deriv.com/t/cashier-still-blocked-after-my-documents-were-verified/10801 "2021-10-14T20:43:33Z")
My cashier was locked so I sent my proof of identity and my proof of addresses and has been verified but my cashier is still locked [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=46) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=48)