# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=54 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 55 --- ## [Mastercard](https://community.deriv.com/t/mastercard/13049)
**Author:** [@bunsens-acidify-2](https://community.deriv.com/u/bunsens-acidify-2)\ **Replies:** 0\ **Last updated:** [July 19, 2021, 11:38am UTC](https://community.deriv.com/t/mastercard/13049 "2021-07-19T11:38:47Z")
Hi it seems I can’t deposit into my trading account using master card says can’t process because of residing county and am based in South Africa please help guys --- ## [Dépôt effectuer mais ne s'affiche pas sur mon compte binary](https://community.deriv.com/t/depot-effectuer-mais-ne-saffiche-pas-sur-mon-compte-binary/12985)
**Author:** [@amooved-achiote-2](https://community.deriv.com/u/amooved-achiote-2)\ **Replies:** 0\ **Last updated:** [July 18, 2021, 12:04pm UTC](https://community.deriv.com/t/depot-effectuer-mais-ne-saffiche-pas-sur-mon-compte-binary/12985 "2021-07-18T12:04:22Z")
i made a deposit to my binary account a few minutes ago but did not receive the deposit --- ## [Je suis nouveau et j'aimerais mettre un robot en marche mais je ne sais pas comment y mettre](https://community.deriv.com/t/je-suis-nouveau-et-jaimerais-mettre-un-robot-en-marche-mais-je-ne-sais-pas-comment-y-mettre/12963)
**Author:** [@carvery-acmites-2](https://community.deriv.com/u/carvery-acmites-2)\ **Replies:** 0\ **Last updated:** [July 18, 2021, 4:58am UTC](https://community.deriv.com/t/je-suis-nouveau-et-jaimerais-mettre-un-robot-en-marche-mais-je-ne-sais-pas-comment-y-mettre/12963 "2021-07-18T04:58:12Z")
Aidez-moi à mettre un robot en marche. Je ne sais pas comment ça se fait. Il me faut combien ? --- ## [Autenticação da Conta](https://community.deriv.com/t/autenticacao-da-conta/12948)
**Author:** [@alaying-aconine-2](https://community.deriv.com/u/alaying-aconine-2)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 9:36pm UTC](https://community.deriv.com/t/autenticacao-da-conta/12948 "2021-07-17T21:36:05Z")
Olá! Tenho a conta real desde Domingo, mas até agora não fui contactada para autenticação. Depois de quanto tempo é que a conta é verificada? --- ## [My Visa Card is not working on the withdrawal](https://community.deriv.com/t/my-visa-card-is-not-working-on-the-withdrawal/12938)
**Author:** [@buckety-acidize-2](https://community.deriv.com/u/buckety-acidize-2)\ **Replies:** 0\ **Last updated:** [July 17, 2021, 6:09pm UTC](https://community.deriv.com/t/my-visa-card-is-not-working-on-the-withdrawal/12938 "2021-07-17T18:09:04Z")
Good morning guys, i wanted deposit money on my deriv account via my card visa, but it isn’t working. They show me this " Transaction was not successful We’re sorry, but the transaction encountered an error . Declined … --- ## [Assets & Pairs not showing](https://community.deriv.com/t/assets-pairs-not-showing/12829)
**Author:** [@bowyers-accusal-2](https://community.deriv.com/u/bowyers-accusal-2)\ **Replies:** 0\ **Last updated:** [July 15, 2021, 9:19pm UTC](https://community.deriv.com/t/assets-pairs-not-showing/12829 "2021-07-15T21:19:59Z")
All my assets/forex pairs do not show on my metatrader 5 app for DMT5. The only forex pair that appears is EUR/USD, why is that? --- ## [What are the conditions for Synthetic account verification](https://community.deriv.com/t/what-are-the-conditions-for-synthetic-account-verification/12771)
**Author:** [@broncos-accidie-2](https://community.deriv.com/u/broncos-accidie-2)\ **Replies:** 0\ **Last updated:** [July 14, 2021, 7:00pm UTC](https://community.deriv.com/t/what-are-the-conditions-for-synthetic-account-verification/12771 "2021-07-14T19:00:01Z")
I have been trying trying to verify my Synthetic account with my international passport, i dont know why its rejecting it…if the passport is expired, will it take it? --- ## [Desbloquear conta](https://community.deriv.com/t/desbloquear-conta/12664)
**Author:** [@byliner-aconite-2](https://community.deriv.com/u/byliner-aconite-2)\ **Replies:** 0\ **Last updated:** [July 13, 2021, 9:40am UTC](https://community.deriv.com/t/desbloquear-conta/12664 "2021-07-13T09:40:00Z")
Preciso que você resouva meu problema, eu estou com a minha contade retiradas bloqueada, por favor me ajude!!! --- ## [Nạp tiền vào tài khoản](https://community.deriv.com/t/n-p-ti-n-vao-tai-kho-n/12646)
**Author:** [@advisal-ableism-2](https://community.deriv.com/u/advisal-ableism-2)\ **Replies:** 0\ **Last updated:** [July 13, 2021, 1:02am UTC](https://community.deriv.com/t/n-p-ti-n-vao-tai-kho-n/12646 "2021-07-13T01:02:02Z")
Tôi đã nạp vào tài khoản hôm qua đến nay nhưng trong tài khoản tôi chưa ghi có, Ngân hàng đã trừ tiền rồi. Đây là biên lai chuyển tiền của tôi từ Ngân hàng đến Binary. Các bạn có thể hỗ trợ xem xet\`1 ghi có vào tài khoản… --- ## [Customer Service doesn't exist ?](https://community.deriv.com/t/customer-service-doesnt-exist/12600)
**Author:** [@apiator-abacist-4](https://community.deriv.com/u/apiator-abacist-4)\ **Replies:** 2\ **Last updated:** [July 12, 2021, 6:24pm UTC](https://community.deriv.com/t/customer-service-doesnt-exist/12600 "2021-07-12T18:24:23Z")
Joined deriv because I wanted to trade synthetic indices on mt5 , however the option to open such account isn’t available to me for some reason ? Already submitted my documents and no issues with that , my account is li… --- ## [Deposit left my account](https://community.deriv.com/t/deposit-left-my-account/12582)
**Author:** [@awnless-absciss-2](https://community.deriv.com/u/awnless-absciss-2)\ **Replies:** 2\ **Last updated:** [July 12, 2021, 4:51pm UTC](https://community.deriv.com/t/deposit-left-my-account/12582 "2021-07-12T16:51:04Z")
I deposited money and it left my account, but it wasn’t credited in my wallet. what do I do to get my money? --- ## [Technical Analysis on PC](https://community.deriv.com/t/technical-analysis-on-pc/12538)
**Author:** [@biprism-acadian-2](https://community.deriv.com/u/biprism-acadian-2)\ **Replies:** 0\ **Last updated:** [July 11, 2021, 11:58am UTC](https://community.deriv.com/t/technical-analysis-on-pc/12538 "2021-07-11T11:58:35Z")
Hello, What application can I install on my PC to enable me to do technical analysis? Regards Gogol --- ## [Invalid password](https://community.deriv.com/t/invalid-password/12526)
**Author:** [@antiflu-acarari-2](https://community.deriv.com/u/antiflu-acarari-2)\ **Replies:** 0\ **Last updated:** [July 11, 2021, 6:40am UTC](https://community.deriv.com/t/invalid-password/12526 "2021-07-11T06:40:34Z")
When l log onto the website my details are correct as l use my email address as the username, but when l log onto the PC app, it says my details are incorrect. But I am getting my user number from the website, there is … --- ## [How do I refund my MT5 DEMO ACCOUNT?](https://community.deriv.com/t/how-do-i-refund-my-mt5-demo-account/12477)
**Author:** [@anunder-accurst-2](https://community.deriv.com/u/anunder-accurst-2)\ **Replies:** 0\ **Last updated:** [July 10, 2021, 11:51am UTC](https://community.deriv.com/t/how-do-i-refund-my-mt5-demo-account/12477 "2021-07-10T11:51:03Z")
My demo account has been blown up --- ## [Activate payment agents](https://community.deriv.com/t/activate-payment-agents/12429)
**Author:** [@begorra-acarari-2](https://community.deriv.com/u/begorra-acarari-2)\ **Replies:** 0\ **Last updated:** [July 9, 2021, 7:40pm UTC](https://community.deriv.com/t/activate-payment-agents/12429 "2021-07-09T19:40:43Z")
Hello can you kindly assist me by activating my payments agent cause i wanna use them now, skrill is giving me a hard time it keeps returning my money when i try to withdraw --- ## [Conta de retirada bloqueada.](https://community.deriv.com/t/conta-de-retirada-bloqueada/12424)
**Author:** [@byliner-aconite-2](https://community.deriv.com/u/byliner-aconite-2)\ **Replies:** 0\ **Last updated:** [July 9, 2021, 7:02pm UTC](https://community.deriv.com/t/conta-de-retirada-bloqueada/12424 "2021-07-09T19:02:49Z")
My account has been blocked and I want it unblocked --- ## [Ajuda](https://community.deriv.com/t/ajuda/12383)
**Author:** [@anadrom-aconite-2](https://community.deriv.com/u/anadrom-aconite-2)\ **Replies:** 0\ **Last updated:** [July 9, 2021, 4:58am UTC](https://community.deriv.com/t/ajuda/12383 "2021-07-09T04:58:39Z")
Eu quero cancelar a minha assinatura que fiz no cartão de crédito --- ## [AstroPay](https://community.deriv.com/t/astropay/12301)
**Author:** [@attrite-acinary-2](https://community.deriv.com/u/attrite-acinary-2)\ **Replies:** 0\ **Last updated:** [July 8, 2021, 1:06am UTC](https://community.deriv.com/t/astropay/12301 "2021-07-08T01:06:22Z")
abri uma conta para comprar ações na binay mais ficou retido um valor nessa conta e eu não consgo resgatar… Alguém aí pode me ajudar? Conta AstroPay … --- ## [Card declined](https://community.deriv.com/t/card-declined/2937)
**Author:** [@chiffer-accoast-2](https://community.deriv.com/u/chiffer-accoast-2)\ **Replies:** 1\ **Last updated:** [July 7, 2021, 8:33pm UTC](https://community.deriv.com/t/card-declined/2937 "2021-07-07T20:33:57Z")
What must i do to get past this cause its the first time im using this card but it shows me this Transaction was not successful Please note, multiple attempts have been made to process your transaction. Unfortunately, … --- ## [Please what is the maximum stake amount](https://community.deriv.com/t/please-what-is-the-maximum-stake-amount/12247)
**Author:** [@alluded-abulias-2](https://community.deriv.com/u/alluded-abulias-2)\ **Replies:** 0\ **Last updated:** [July 7, 2021, 12:34pm UTC](https://community.deriv.com/t/please-what-is-the-maximum-stake-amount/12247 "2021-07-07T12:34:25Z")
What is the maximum stake amount for binary options with synthetic indices? --- ## [MT5 is closed](https://community.deriv.com/t/mt5-is-closed/12215)
**Author:** [@clauted-achaean-2](https://community.deriv.com/u/clauted-achaean-2)\ **Replies:** 0\ **Last updated:** [July 6, 2021, 10:24pm UTC](https://community.deriv.com/t/mt5-is-closed/12215 "2021-07-06T22:24:06Z")
My MT5 is closed due to Inactivity . How do I reopen it? --- ## [False trading](https://community.deriv.com/t/false-trading/12151)
**Author:** [@annoyed-accidie-2](https://community.deriv.com/u/annoyed-accidie-2)\ **Replies:** 0\ **Last updated:** [July 6, 2021, 12:56am UTC](https://community.deriv.com/t/false-trading/12151 "2021-07-06T00:56:48Z")
I’m being in negatives while my orders are in profits, why --- ## [problemas de retiro](https://community.deriv.com/t/problemas-de-retiro/12148)
**Author:** [@chinned-acetyls-2](https://community.deriv.com/u/chinned-acetyls-2)\ **Replies:** 0\ **Last updated:** [July 5, 2021, 11:58pm UTC](https://community.deriv.com/t/problemas-de-retiro/12148 "2021-07-05T23:58:42Z")
No puedo retirar porque? si mis documentos ya fueron verificadas --- ## [Mt5 is misbehaving](https://community.deriv.com/t/mt5-is-misbehaving/12134)
**Author:** [@bemazed-achuete-2](https://community.deriv.com/u/bemazed-achuete-2)\ **Replies:** 0\ **Last updated:** [July 5, 2021, 7:14pm UTC](https://community.deriv.com/t/mt5-is-misbehaving/12134 "2021-07-05T19:14:49Z")
I’m having troubles with my deriv ACC, it’s just like whenever I place a trade either sell or buy it doesn’t buy nor sell at that point where the price is .Whenever I buy it goes very far above where the price is and bu… --- ## [Delay of withdrawal acceptance](https://community.deriv.com/t/delay-of-withdrawal-acceptance/12079)
**Author:** [@bandsaw-absciss-2](https://community.deriv.com/u/bandsaw-absciss-2)\ **Replies:** 0\ **Last updated:** [July 5, 2021, 5:54am UTC](https://community.deriv.com/t/delay-of-withdrawal-acceptance/12079 "2021-07-05T05:54:42Z")
I had withdrawn money on Friday, it was being processed , till these day it hasn’t been accepted but money just vanished into a thin air --- ## [I want to withdraw using bitcoin how do I do it](https://community.deriv.com/t/i-want-to-withdraw-using-bitcoin-how-do-i-do-it/12074)
**Author:** [@botched-acidify-2](https://community.deriv.com/u/botched-acidify-2)\ **Replies:** 0\ **Last updated:** [July 5, 2021, 3:27am UTC](https://community.deriv.com/t/i-want-to-withdraw-using-bitcoin-how-do-i-do-it/12074 "2021-07-05T03:27:18Z")
I want to withdraw using bitcoin how do I do it --- ## [affiliate vs payment agents problems](https://community.deriv.com/t/affiliate-vs-payment-agents-problems/11698)
**Author:** [@bogusly-achaian-2](https://community.deriv.com/u/bogusly-achaian-2)\ **Replies:** 1\ **Last updated:** [July 4, 2021, 3:14pm UTC](https://community.deriv.com/t/affiliate-vs-payment-agents-problems/11698 "2021-07-04T15:14:58Z")
hi guys. Needed to ask this. So you can’t be a payment agent if you are signed up as an affiliate ? --- ## [Failure to withdraw](https://community.deriv.com/t/failure-to-withdraw/4665)
**Author:** [@chartae-adangle-1](https://community.deriv.com/u/chartae-adangle-1)\ **Replies:** 1\ **Last updated:** [July 4, 2021, 8:27am UTC](https://community.deriv.com/t/failure-to-withdraw/4665 "2021-07-04T08:27:17Z")
Whats really happening here??? I cant withdraw and its been days, live chat is a robot obviously not helpful. Where is this peoples email??? --- ## [recharger par carte visa et reutiliser un compte reel apres plusieurs mois de non utilisation](https://community.deriv.com/t/recharger-par-carte-visa-et-reutiliser-un-compte-reel-apres-plusieurs-mois-de-non-utilisation/12003)
**Author:** [@bouchal-accuses-2](https://community.deriv.com/u/bouchal-accuses-2)\ **Replies:** 0\ **Last updated:** [July 4, 2021, 1:09am UTC](https://community.deriv.com/t/recharger-par-carte-visa-et-reutiliser-un-compte-reel-apres-plusieurs-mois-de-non-utilisation/12003 "2021-07-04T01:09:08Z")
bonsoir j aimerais recharger mon compte deriv avec ma carte visa . comment s y prendre ? Et aussi j’ai déjà un compte sur lequel j’ai trade .j’ai cramé le compte donc j’ai décidé de me former en demo . J’ai décidé de re… --- ## [Complaints](https://community.deriv.com/t/complaints/2652)
**Author:** [@alamode-abysmal-2](https://community.deriv.com/u/alamode-abysmal-2)\ **Replies:** 1\ **Last updated:** [July 3, 2021, 6:08pm UTC](https://community.deriv.com/t/complaints/2652 "2021-07-03T18:08:58Z")
My transaction to deposit my account has been declined. Please do something [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=53) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=55)