# General Discussion **URL:** https://community.deriv.com/c/uncategorised/1.md?page=59 [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) **Page:** 60 --- ## [Zakeer](https://community.deriv.com/t/zakeer/6557)
**Author:** [@basinet-achiote-2](https://community.deriv.com/u/basinet-achiote-2)\ **Replies:** 1\ **Last updated:** [March 29, 2021, 5:23am UTC](https://community.deriv.com/t/zakeer/6557 "2021-03-29T05:23:48Z")
How to deposit and withdrawal --- ## [I can't get my money out. I tried to use Bitcoin but they said I should use the first method. but it still doesn’t take off.](https://community.deriv.com/t/i-cant-get-my-money-out-i-tried-to-use-bitcoin-but-they-said-i-should-use-the-first-method-but-it-still-doesn-t-take-off/6583)
**Author:** [@bedgown-adjurer-1](https://community.deriv.com/u/bedgown-adjurer-1)\ **Replies:** 1\ **Last updated:** [March 29, 2021, 5:04am UTC](https://community.deriv.com/t/i-cant-get-my-money-out-i-tried-to-use-bitcoin-but-they-said-i-should-use-the-first-method-but-it-still-doesn-t-take-off/6583 "2021-03-29T05:04:47Z")
I can’t get my money out. I tried to use Bitcoin but they said I should use the first method. but it still doesn’t take off. --- ## [REAL ACCOUNT](https://community.deriv.com/t/real-account/5710)
**Author:** [@airstop-absciss-2](https://community.deriv.com/u/airstop-absciss-2)\ **Replies:** 5\ **Last updated:** [March 26, 2021, 5:57am UTC](https://community.deriv.com/t/real-account/5710 "2021-03-26T05:57:06Z")
hi how come my real account no longer displays real in the upper left corner of my MT5 but i’am using it now? --- ## [frozen mt5](https://community.deriv.com/t/frozen-mt5/6271)
**Author:** [@casitas-accrual-2](https://community.deriv.com/u/casitas-accrual-2)\ **Replies:** 9\ **Last updated:** [March 25, 2021, 2:58am UTC](https://community.deriv.com/t/frozen-mt5/6271 "2021-03-25T02:58:48Z")
hello, is anyone elses mt5 platform frozen, i am afraid my account will stopout and it will be due to system failure --- ## [There is no announcement stars today 25.03.2021, update](https://community.deriv.com/t/there-is-no-announcement-stars-today-25-03-2021-update/6391)
**Author:** [@bestand-abounds-2](https://community.deriv.com/u/bestand-abounds-2)\ **Replies:** 0\ **Last updated:** [March 25, 2021, 2:46am UTC](https://community.deriv.com/t/there-is-no-announcement-stars-today-25-03-2021-update/6391 "2021-03-25T02:46:04Z")
There is no announcement stars today 25.03.2021, update --- ## [address verification process](https://community.deriv.com/t/address-verification-process/6340)
**Author:** [@bannets-abscess-2](https://community.deriv.com/u/bannets-abscess-2)\ **Replies:** 0\ **Last updated:** [March 24, 2021, 5:34am UTC](https://community.deriv.com/t/address-verification-process/6340 "2021-03-24T05:34:54Z")
hello, good evening western Indonesia time why my address verification document has not been verified, usually 1-3 days of the verification process, but I have sent the document for more than 3 days and have not been ve… --- ## [how??](https://community.deriv.com/t/how/6337)
**Author:** [@alleged-accusor-2](https://community.deriv.com/u/alleged-accusor-2)\ **Replies:** 0\ **Last updated:** [March 24, 2021, 5:33am UTC](https://community.deriv.com/t/how/6337 "2021-03-24T05:33:26Z")
how to transfer value between different derivative accounts? from me to my fiancee … tks --- ## [Money not found in my a, kindly refund please](https://community.deriv.com/t/money-not-found-in-my-a-kindly-refund-please/6228)
**Author:** [@cabined-achieve-2](https://community.deriv.com/u/cabined-achieve-2)\ **Replies:** 1\ **Last updated:** [March 24, 2021, 4:28am UTC](https://community.deriv.com/t/money-not-found-in-my-a-kindly-refund-please/6228 "2021-03-24T04:28:14Z")
So I deposited money into my account and I can’t see it there anymore, kindly refund --- ## [Mt5 connection](https://community.deriv.com/t/mt5-connection/6214)
**Author:** [@chaufed-achenia-2](https://community.deriv.com/u/chaufed-achenia-2)\ **Replies:** 1\ **Last updated:** [March 24, 2021, 3:52am UTC](https://community.deriv.com/t/mt5-connection/6214 "2021-03-24T03:52:52Z")
Trying to connect to real account server after just funding. But keep on failing --- ## [MT5 problem](https://community.deriv.com/t/mt5-problem/776)
**Author:** [@atomist-abollas-2](https://community.deriv.com/u/atomist-abollas-2)\ **Replies:** 4\ **Last updated:** [March 23, 2021, 12:53am UTC](https://community.deriv.com/t/mt5-problem/776 "2021-03-23T00:53:03Z")
I’m enable to transfer fund from CR account to MT5, please help to solve this problems, it happened two days ago, I can’t transfer fund from CT to MT5 account, why??? Please help --- ## [Proof of identity failed](https://community.deriv.com/t/proof-of-identity-failed/5839)
**Author:** [@appress-absence-2](https://community.deriv.com/u/appress-absence-2)\ **Replies:** 3\ **Last updated:** [March 22, 2021, 6:31am UTC](https://community.deriv.com/t/proof-of-identity-failed/5839 "2021-03-22T06:31:52Z")
Please I have submitted my proof of identity several time and deriv doesn’t want to accept it. I can’t get any customer agent to speak to but only robot that don’t understand me. This is very bad in a way. --- ## [Como modificar el apalancamiento?](https://community.deriv.com/t/como-modificar-el-apalancamiento/5930)
**Author:** [@carrell-achenia-2](https://community.deriv.com/u/carrell-achenia-2)\ **Replies:** 0\ **Last updated:** [March 16, 2021, 1:23pm UTC](https://community.deriv.com/t/como-modificar-el-apalancamiento/5930 "2021-03-16T13:23:06Z")
Hola. como va? veo que lo han preguntado antes y nadie ha respondido. Alguien podría decirme como cambiar el apalancamiento de mi cuenta Deriv?? Gracias desde ya. --- ## [Account withdrawal](https://community.deriv.com/t/account-withdrawal/3137)
**Author:** [@buckoes-abeyant-2](https://community.deriv.com/u/buckoes-abeyant-2)\ **Replies:** 1\ **Last updated:** [March 14, 2021, 11:50am UTC](https://community.deriv.com/t/account-withdrawal/3137 "2021-03-14T11:50:32Z")
CR398962 im having a problem with withdrawing saying my back account has been used by another account please assist --- ## [Funding Hasn't Reflected On My Account.](https://community.deriv.com/t/funding-hasnt-reflected-on-my-account/5685)
**Author:** [@barbeau-abwatts-2](https://community.deriv.com/u/barbeau-abwatts-2)\ **Replies:** 0\ **Last updated:** [March 12, 2021, 1:48pm UTC](https://community.deriv.com/t/funding-hasnt-reflected-on-my-account/5685 "2021-03-12T13:48:31Z")
I Funded My Account 2 Days Ago, But The Funds Haven’t Been Credited Into My MT5 Account. What Seems To Be A Problem? --- ## [My deposit is not reflecting](https://community.deriv.com/t/my-deposit-is-not-reflecting/5629)
**Author:** [@bastite-accidia-2](https://community.deriv.com/u/bastite-accidia-2)\ **Replies:** 1\ **Last updated:** [December 23, 2020, 9:55am UTC](https://community.deriv.com/t/my-deposit-is-not-reflecting/5629 "2020-12-23T09:55:42Z")
I made a deposit last week with my card the money has been deducted from my account and is not reflecting on my deriv account. I tried contacting the bank but yet nothing happened. What is the problem? --- ## [bagaimana cara untuk menghubungi custemer support deriv,,melalui live chat,,?](https://community.deriv.com/t/bagaimana-cara-untuk-menghubungi-custemer-support-deriv-melalui-live-chat/5655)
**Author:** [@arguses-abjunct-2](https://community.deriv.com/u/arguses-abjunct-2)\ **Replies:** 1\ **Last updated:** [December 23, 2020, 9:49am UTC](https://community.deriv.com/t/bagaimana-cara-untuk-menghubungi-custemer-support-deriv-melalui-live-chat/5655 "2020-12-23T09:49:43Z")
bagaimana cara untuk menghubungi custemer support deriv,melalui live chat,? --- ## [Personality proof request more than once](https://community.deriv.com/t/personality-proof-request-more-than-once/5648)
**Author:** [@clavuvi-absence-2](https://community.deriv.com/u/clavuvi-absence-2)\ **Replies:** 1\ **Last updated:** [December 17, 2020, 5:09am UTC](https://community.deriv.com/t/personality-proof-request-more-than-once/5648 "2020-12-17T05:09:09Z")
Why is identification verification required more than once and it was previously proven --- ## [Authentication](https://community.deriv.com/t/authentication/3022)
**Author:** [@clanged-abrazos-2](https://community.deriv.com/u/clanged-abrazos-2)\ **Replies:** 2\ **Last updated:** [December 9, 2020, 4:06am UTC](https://community.deriv.com/t/authentication/3022 "2020-12-09T04:06:36Z")
How long does it take for documents to be authenticated? I uploaded my documents on Monday 17 August 2020, today is 19 August 2020 and my documents are still not authenticated. This is causing delays with my withdrawal a… --- ## [Deposit with ETH not reflecting for two days now](https://community.deriv.com/t/deposit-with-eth-not-reflecting-for-two-days-now/4951)
**Author:** [@ChukwuebukaJude](https://community.deriv.com/u/ChukwuebukaJude)\ **Replies:** 6\ **Last updated:** [October 2, 2020, 11:34am UTC](https://community.deriv.com/t/deposit-with-eth-not-reflecting-for-two-days-now/4951 "2020-10-02T11:34:37Z")
I made a deposit with ETH 2 days ago but I’m yet to see it in my balance. What is the problem. --- ## [MT5 FROZE FOR ABOUT 30MINS AS AT TODAY 3:00am GMT 27 September, 2020.](https://community.deriv.com/t/mt5-froze-for-about-30mins-as-at-today-3-00am-gmt-27-september-2020/5603)
**Author:** [@ahriman-academe-2](https://community.deriv.com/u/ahriman-academe-2)\ **Replies:** 3\ **Last updated:** [September 27, 2020, 9:28am UTC](https://community.deriv.com/t/mt5-froze-for-about-30mins-as-at-today-3-00am-gmt-27-september-2020/5603 "2020-09-27T09:28:04Z")
WHAT IS YOUR MANAGEMENT DOING NOW ON THIS ISSUE, WE CAN BE SITTING HERE WHILE YOU GUYS DECEIVE AND TAKE OUR HAD EARNED FUNDS FROM ACCOUNT SIMPLY BECAUSE YOU GUYS WERE BEING CARELESS WITH YOUR SERVERS. I WILL MAKE SURE I … --- ## [reativar saque na minha conta](https://community.deriv.com/t/reativar-saque-na-minha-conta/5536)
**Author:** [@asseour-accoils-2](https://community.deriv.com/u/asseour-accoils-2)\ **Replies:** 1\ **Last updated:** [September 24, 2020, 12:32pm UTC](https://community.deriv.com/t/reativar-saque-na-minha-conta/5536 "2020-09-24T12:32:22Z")
não consigo efetuar saque na minha conta, esta ferramenta foi desativada da minha conta quando tentei efetuar uma retirada e não fui no meu email pra confirmar, alguém por favor me ajude!! --- ## [Becoming an agent](https://community.deriv.com/t/becoming-an-agent/5490)
**Author:** [@agamian-accepts-2](https://community.deriv.com/u/agamian-accepts-2)\ **Replies:** 0\ **Last updated:** [September 21, 2020, 9:44am UTC](https://community.deriv.com/t/becoming-an-agent/5490 "2020-09-21T09:44:32Z")
I would like to know the procedures to be an agent. --- ## [Is it possible to add desktop icon on smart phone 📱?](https://community.deriv.com/t/is-it-possible-to-add-desktop-icon-on-smart-phone/5463)
**Author:** [@englianhu](https://community.deriv.com/u/englianhu)\ **Replies:** 0\ **Last updated:** [September 20, 2020, 7:19pm UTC](https://community.deriv.com/t/is-it-possible-to-add-desktop-icon-on-smart-phone/5463 "2020-09-20T19:19:43Z")
Is it possible to add desktop icon on smart phone :iphone:? Similar with ®️Studio Community and ®️ebelbetting Community, Easier for all users to access by one click… --- ## [Demo account](https://community.deriv.com/t/demo-account/5429)
**Author:** [@clerics-accloys-2](https://community.deriv.com/u/clerics-accloys-2)\ **Replies:** 0\ **Last updated:** [September 20, 2020, 3:15am UTC](https://community.deriv.com/t/demo-account/5429 "2020-09-20T03:15:31Z")
Please help me with my demo account I’m failing to sign in even if I use correct password. It keeps telling me authorisation failed. If I try to reset is says token expired. --- ## [Change synthetic account to STP](https://community.deriv.com/t/change-synthetic-account-to-stp/5414)
**Author:** [@beetewk-accoils-2](https://community.deriv.com/u/beetewk-accoils-2)\ **Replies:** 0\ **Last updated:** [September 19, 2020, 4:40pm UTC](https://community.deriv.com/t/change-synthetic-account-to-stp/5414 "2020-09-19T16:40:32Z")
Good evening trust that you well Please assist. I have registered a synthetic account and I need to change to STP as I realised that it has more assets. How do I go about it? --- ## [deposit button showing grey on mt5](https://community.deriv.com/t/deposit-button-showing-grey-on-mt5/5392)
**Author:** [@angrite-abuttal-2](https://community.deriv.com/u/angrite-abuttal-2)\ **Replies:** 0\ **Last updated:** [September 19, 2020, 9:04am UTC](https://community.deriv.com/t/deposit-button-showing-grey-on-mt5/5392 "2020-09-19T09:04:46Z")
who can help me out please? --- ## [Exposure of accounts and personal informations](https://community.deriv.com/t/exposure-of-accounts-and-personal-informations/5369)
**Author:** [@beqwete-acantha-2](https://community.deriv.com/u/beqwete-acantha-2)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 11:23pm UTC](https://community.deriv.com/t/exposure-of-accounts-and-personal-informations/5369 "2020-09-18T23:23:33Z")
Is possible for for you to provide my accounts and personal informations to anyone asking them without my concern? --- ## [I cant place an order](https://community.deriv.com/t/i-cant-place-an-order/5339)
**Author:** [@bedelve-accoyed-2](https://community.deriv.com/u/bedelve-accoyed-2)\ **Replies:** 0\ **Last updated:** [September 18, 2020, 11:37am UTC](https://community.deriv.com/t/i-cant-place-an-order/5339 "2020-09-18T11:37:39Z")
after opening an account I cant place an order its just grey --- ## [Help](https://community.deriv.com/t/help/5240)
**Author:** [@beagles-accosts-2](https://community.deriv.com/u/beagles-accosts-2)\ **Replies:** 0\ **Last updated:** [September 16, 2020, 5:34pm UTC](https://community.deriv.com/t/help/5240 "2020-09-16T17:34:47Z")
I withdraw money out my binary account into my credit card but it declined, the money never reflect in my card and it still not reflecting back in my binary account… what do i do now. --- ## [Fiat account](https://community.deriv.com/t/fiat-account/5203)
**Author:** [@astreus-accompt-2](https://community.deriv.com/u/astreus-accompt-2)\ **Replies:** 0\ **Last updated:** [September 16, 2020, 7:39am UTC](https://community.deriv.com/t/fiat-account/5203 "2020-09-16T07:39:26Z")
I am not seeing any credit card options for depositing my fiat account i am only seeing e-wallets options [Previous page](https://community.deriv.com/c/uncategorised/1.md?page=58) [Next page](https://community.deriv.com/c/uncategorised/1.md?page=60)