# General Discussion
**URL:** https://community.deriv.com/c/uncategorised/1.md?page=60
[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)
**Page:** 61
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## [Problema na aquisição de U$D com cartão Mastercard](https://community.deriv.com/t/problema-na-aquisicao-de-u-d-com-cartao-mastercard/5031)
**Author:** [@amictus-accoyed-2](https://community.deriv.com/u/amictus-accoyed-2)\
**Replies:** 0\
**Last updated:** [September 14, 2020, 2:13am UTC](https://community.deriv.com/t/problema-na-aquisicao-de-u-d-com-cartao-mastercard/5031 "2020-09-14T02:13:44Z")
Não consigo efetivar a compra de USD para iniciar as operações , como faço para equipe Binary/Deriv . Me ajudem por gentileza, aguardo o retorno !
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## [Can't deposit to my binary account via card payment](https://community.deriv.com/t/cant-deposit-to-my-binary-account-via-card-payment/4729)
**Author:** [@acraein-absinth-2](https://community.deriv.com/u/acraein-absinth-2)\
**Replies:** 1\
**Last updated:** [September 14, 2020, 2:11am UTC](https://community.deriv.com/t/cant-deposit-to-my-binary-account-via-card-payment/4729 "2020-09-14T02:11:04Z")
For about 2 weeks now I can’t deposit to my account using my master card
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## [Reprendre son compte](https://community.deriv.com/t/reprendre-son-compte/5006)
**Author:** [@ciboria-accourt-2](https://community.deriv.com/u/ciboria-accourt-2)\
**Replies:** 0\
**Last updated:** [September 13, 2020, 3:04pm UTC](https://community.deriv.com/t/reprendre-son-compte/5006 "2020-09-13T15:04:18Z")
Je veux reprendre mon compte que j’ai désactivé et changer ma devise
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## [Hola buen día primero de septiembre Ise una transferencia de artim a binary y no me aparecen los 500 usd](https://community.deriv.com/t/hola-buen-dia-primero-de-septiembre-ise-una-transferencia-de-artim-a-binary-y-no-me-aparecen-los-500-usd/4972)
**Author:** [@caliper-accoils-2](https://community.deriv.com/u/caliper-accoils-2)\
**Replies:** 0\
**Last updated:** [September 12, 2020, 8:40pm UTC](https://community.deriv.com/t/hola-buen-dia-primero-de-septiembre-ise-una-transferencia-de-artim-a-binary-y-no-me-aparecen-los-500-usd/4972 "2020-09-12T20:40:12Z")
CR1718498 9014175.
---
## [Withdrawal via payment agent not authorize](https://community.deriv.com/t/withdrawal-via-payment-agent-not-authorize/4971)
**Author:** [@agapeti-abwatts-2](https://community.deriv.com/u/agapeti-abwatts-2)\
**Replies:** 0\
**Last updated:** [September 12, 2020, 7:58pm UTC](https://community.deriv.com/t/withdrawal-via-payment-agent-not-authorize/4971 "2020-09-12T19:58:12Z")
I tried to withdraw using MasterCard but failed, later learnt it only available for UK clients. Please I want payment agent to be configure for me to enable make withdrawal. Thanks
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## [Boom and Crash Stuck](https://community.deriv.com/t/boom-and-crash-stuck/4918)
**Author:** [@bounder-accited-2](https://community.deriv.com/u/bounder-accited-2)\
**Replies:** 0\
**Last updated:** [September 12, 2020, 1:39am UTC](https://community.deriv.com/t/boom-and-crash-stuck/4918 "2020-09-12T01:39:41Z")
Hi, about an hour ago or so Boom and Crash froze for about a minute or 2 and suddenly I lost but luckily I did two orders but still I lost and it’s my fucking money. I am really disappointed, I trusted Deriv.
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## [issue of deposit](https://community.deriv.com/t/issue-of-deposit/4899)
**Author:** [@anaboly-accloys-2](https://community.deriv.com/u/anaboly-accloys-2)\
**Replies:** 0\
**Last updated:** [September 11, 2020, 7:51pm UTC](https://community.deriv.com/t/issue-of-deposit/4899 "2020-09-11T19:51:12Z")
My Visa card was used to make a deposit before but now it’s now replying declined. What is the matter
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## [account authorization](https://community.deriv.com/t/account-authorization/4889)
**Author:** [@autocab-accoils-2](https://community.deriv.com/u/autocab-accoils-2)\
**Replies:** 0\
**Last updated:** [September 11, 2020, 4:21pm UTC](https://community.deriv.com/t/account-authorization/4889 "2020-09-11T16:21:02Z")
hey Deriv please authorize my account to be able to withdraw via payment agents kindly…ASAP CR1714849
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## [I can't deposit with ethereum, what's the problem](https://community.deriv.com/t/i-cant-deposit-with-ethereum-whats-the-problem/4883)
**Author:** [@albacea-account-2](https://community.deriv.com/u/albacea-account-2)\
**Replies:** 0\
**Last updated:** [September 11, 2020, 3:25pm UTC](https://community.deriv.com/t/i-cant-deposit-with-ethereum-whats-the-problem/4883 "2020-09-11T15:25:49Z")
Pls did it keep showing me dis ?
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## [Payment agent account suspension](https://community.deriv.com/t/payment-agent-account-suspension/4801)
**Author:** [@cantish-aboulic-2](https://community.deriv.com/u/cantish-aboulic-2)\
**Replies:** 0\
**Last updated:** [September 10, 2020, 10:21am UTC](https://community.deriv.com/t/payment-agent-account-suspension/4801 "2020-09-10T10:21:35Z")
I am a payment agent and trading and deposits on my account have been suspended. What could be the issue.
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## [Unsuccessful transaction](https://community.deriv.com/t/unsuccessful-transaction/4770)
**Author:** [@aphylly-accerse-2](https://community.deriv.com/u/aphylly-accerse-2)\
**Replies:** 0\
**Last updated:** [September 9, 2020, 2:54pm UTC](https://community.deriv.com/t/unsuccessful-transaction/4770 "2020-09-09T14:54:38Z")
I have been trying to deposit into my deriv account since two day now all to no avail, pls what’s the problem
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## [Refus](https://community.deriv.com/t/refus/4766)
**Author:** [@caccias-acaroid-2](https://community.deriv.com/u/caccias-acaroid-2)\
**Replies:** 0\
**Last updated:** [September 9, 2020, 2:34pm UTC](https://community.deriv.com/t/refus/4766 "2020-09-09T14:34:48Z")
Hello Trading and deposits have been disabled on your account. Kindly contact can you tell me what to do i can’t make a withdrawal
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## [Unusual loss on boom and crash](https://community.deriv.com/t/unusual-loss-on-boom-and-crash/4739)
**Author:** [@becurry-acanths-2](https://community.deriv.com/u/becurry-acanths-2)\
**Replies:** 0\
**Last updated:** [September 9, 2020, 6:48am UTC](https://community.deriv.com/t/unusual-loss-on-boom-and-crash/4739 "2020-09-09T06:48:00Z")
Hi I noticed that when I’m trading boom1000 or crash1000 now, the spikes are just too long, thereby making me lose like x3 of what i could have lost before. Is it because the leverage is now 1:500 instead of 1:1000?
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## [Complaining needing clarity](https://community.deriv.com/t/complaining-needing-clarity/4672)
**Author:** [@bifront-abrader-2](https://community.deriv.com/u/bifront-abrader-2)\
**Replies:** 1\
**Last updated:** [September 8, 2020, 7:46am UTC](https://community.deriv.com/t/complaining-needing-clarity/4672 "2020-09-08T07:46:01Z")
Good evening I will like to ask, I’m experiencing bad situation I placed a trade on boom 1000 as sell and I made little only to realize that the more my profit goes up my balance is reducing so I decided to close becaus…
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## [Asset list](https://community.deriv.com/t/asset-list/4664)
**Author:** [@bolases-aarrghh-4](https://community.deriv.com/u/bolases-aarrghh-4)\
**Replies:** 0\
**Last updated:** [September 7, 2020, 9:19pm UTC](https://community.deriv.com/t/asset-list/4664 "2020-09-07T21:19:48Z")
Hi, just a note to ask if the “Bull & Bear” assets have been withdrawn or can they still be traded?
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## [Deposito em btc](https://community.deriv.com/t/deposito-em-btc/4650)
**Author:** [@balanid-abluent-2](https://community.deriv.com/u/balanid-abluent-2)\
**Replies:** 0\
**Last updated:** [September 7, 2020, 3:58pm UTC](https://community.deriv.com/t/deposito-em-btc/4650 "2020-09-07T15:58:02Z")
Boa tarde! Fiz um deposito para minha conta em BTC no dia 04/09/2020 r ainda não entrou, sendo que está confirmado na Blockchair. Favor verificar. Hash (Id de tx) b005a9fbb54c6c18b03ada8fc5719c9f1e9ee257ffa668fbb171c0…
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## [I cant find bear and bull markets? is it closed ?](https://community.deriv.com/t/i-cant-find-bear-and-bull-markets-is-it-closed/4567)
**Author:** [@caskets-acceder-2](https://community.deriv.com/u/caskets-acceder-2)\
**Replies:** 1\
**Last updated:** [September 6, 2020, 9:41am UTC](https://community.deriv.com/t/i-cant-find-bear-and-bull-markets-is-it-closed/4567 "2020-09-06T09:41:23Z")
Have binary stopped supporting bear and bull trades?
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## [Bitcoin withdrawal delay](https://community.deriv.com/t/bitcoin-withdrawal-delay/4562)
**Author:** [@acraein-acarari-2](https://community.deriv.com/u/acraein-acarari-2)\
**Replies:** 0\
**Last updated:** [September 6, 2020, 5:56am UTC](https://community.deriv.com/t/bitcoin-withdrawal-delay/4562 "2020-09-06T05:56:05Z")
It’s been 72hrs and my btc is still pending
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## [Bull and Bear market](https://community.deriv.com/t/bull-and-bear-market/4551)
**Author:** [@brawest-abtruse-2](https://community.deriv.com/u/brawest-abtruse-2)\
**Replies:** 0\
**Last updated:** [September 5, 2020, 6:59pm UTC](https://community.deriv.com/t/bull-and-bear-market/4551 "2020-09-05T18:59:37Z")
please explain what happened to the synthetic bull and bear market indices. Why did they disappear?
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## [I cannot return the money I have invested](https://community.deriv.com/t/i-cannot-return-the-money-i-have-invested/4478)
**Author:** [@aphotic-abysses-2](https://community.deriv.com/u/aphotic-abysses-2)\
**Replies:** 0\
**Last updated:** [September 4, 2020, 12:55pm UTC](https://community.deriv.com/t/i-cannot-return-the-money-i-have-invested/4478 "2020-09-04T12:55:58Z")
Sorry for my english, im from russia. I need return my payments, not all. Your service can’t back auto payback. What can I do? I have not encountered such a problem on any binary options service. I am not asking to withd…
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## [account recovery](https://community.deriv.com/t/account-recovery/4400)
**Author:** [@cartman-adactyl-1](https://community.deriv.com/u/cartman-adactyl-1)\
**Replies:** 0\
**Last updated:** [September 3, 2020, 2:50pm UTC](https://community.deriv.com/t/account-recovery/4400 "2020-09-03T14:50:06Z")
Greetings, pls how can i reactivate my account?
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## [Retiro](https://community.deriv.com/t/retiro/4389)
**Author:** [@cabbled-abscise-2](https://community.deriv.com/u/cabbled-abscise-2)\
**Replies:** 0\
**Last updated:** [September 3, 2020, 10:50am UTC](https://community.deriv.com/t/retiro/4389 "2020-09-03T10:50:48Z")
Tengo problema para retirar me dice el correo q retire con la tarjeta terminacion 2005 y la verdad q ya no la uso y quiero retirar con la tarjeta 0886 pero no me deje siempre me dice q retire con la 2005 no se que hacer …
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## [transferencia por bitcoin](https://community.deriv.com/t/transferencia-por-bitcoin/4285)
**Author:** [@causeur-accolle-2](https://community.deriv.com/u/causeur-accolle-2)\
**Replies:** 1\
**Last updated:** [September 2, 2020, 11:24pm UTC](https://community.deriv.com/t/transferencia-por-bitcoin/4285 "2020-09-02T23:24:16Z")
ola boa noite a todos, fiz uma tranferencia por bitcoi hoje de manha em torno de 7 e meia agora são 20:48 e minha transferencia não caiu em minha conta binary, ja entrei en contato com mercado bitcoin e a trasnferencia f…
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## [Log in details](https://community.deriv.com/t/log-in-details/4355)
**Author:** [@baccoes-acaters-2](https://community.deriv.com/u/baccoes-acaters-2)\
**Replies:** 0\
**Last updated:** [September 2, 2020, 10:27pm UTC](https://community.deriv.com/t/log-in-details/4355 "2020-09-02T22:27:28Z")
Hi comunity I would like to know when giving someone your mt5 login details can they make changes to your account or is it safe ?
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## [Время торговли](https://community.deriv.com/t/topic/4348)
**Author:** [@cadette-abronia-2](https://community.deriv.com/u/cadette-abronia-2)\
**Replies:** 0\
**Last updated:** [September 2, 2020, 9:37pm UTC](https://community.deriv.com/t/topic/4348 "2020-09-02T21:37:42Z")
Почему написано одно время торговли,а торги прекращаются раньше?
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## [authenticate account](https://community.deriv.com/t/authenticate-account/4299)
**Author:** [@burelle-accords-2](https://community.deriv.com/u/burelle-accords-2)\
**Replies:** 0\
**Last updated:** [September 2, 2020, 6:35am UTC](https://community.deriv.com/t/authenticate-account/4299 "2020-09-02T06:35:56Z")
How long after i have registered a new account takes for it to allow me for authenticate thanks!
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## [Account reactivation](https://community.deriv.com/t/account-reactivation/4225)
**Author:** [@Hape\_Borotho](https://community.deriv.com/u/Hape_Borotho)\
**Replies:** 0\
**Last updated:** [September 1, 2020, 12:50pm UTC](https://community.deriv.com/t/account-reactivation/4225 "2020-09-01T12:50:46Z")
Hi, how do i reactivate my account since i forgot my login password?
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## [Limit deposit](https://community.deriv.com/t/limit-deposit/4217)
**Author:** [@acroter-absolve-2](https://community.deriv.com/u/acroter-absolve-2)\
**Replies:** 1\
**Last updated:** [September 1, 2020, 12:23pm UTC](https://community.deriv.com/t/limit-deposit/4217 "2020-09-01T12:23:49Z")
Hi I can’t deposit to.my biray I exceeded the limits please help I want to deposit again
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## [Verve](https://community.deriv.com/t/verve/4206)
**Author:** [@ciboule-acardia-2](https://community.deriv.com/u/ciboule-acardia-2)\
**Replies:** 0\
**Last updated:** [September 1, 2020, 9:17am UTC](https://community.deriv.com/t/verve/4206 "2020-09-01T09:17:20Z")
Have been trying to deposit with a verve card is not going through What’s wrong
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## [Account Reactivating my Account](https://community.deriv.com/t/account-reactivating-my-account/4170)
**Author:** [@bitties-accents-2](https://community.deriv.com/u/bitties-accents-2)\
**Replies:** 0\
**Last updated:** [August 31, 2020, 8:07pm UTC](https://community.deriv.com/t/account-reactivating-my-account/4170 "2020-08-31T20:07:06Z")
I want to reactivate my account. Can you assist, please.
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