# General Discussion

**URL:** https://community.deriv.com/c/uncategorised/1.md?page=61

[Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md)

**Page:** 62

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## [Filling in the tax return](https://community.deriv.com/t/filling-in-the-tax-return/4168)

<div class="topic-metadata">

**Author:** [@DanielSilvaPT](https://community.deriv.com/u/DanielSilvaPT)\
**Replies:** 0\
**Last updated:** [August 31, 2020, 7:05pm UTC](https://community.deriv.com/t/filling-in-the-tax-return/4168 "2020-08-31T19:05:30Z")

</div>

Hello everyone! I live in Portugal and I wanna know how to fill in my tax return. I guess it’s different on transactions done on Synthetic Indices and Forex/Stock Indices/Commodities. Are synthetic indices considered a…

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## [Changing currency](https://community.deriv.com/t/changing-currency/4125)

<div class="topic-metadata">

**Author:** [@abbassi-abacaxi-4](https://community.deriv.com/u/abbassi-abacaxi-4)\
**Replies:** 0\
**Last updated:** [August 31, 2020, 11:07am UTC](https://community.deriv.com/t/changing-currency/4125 "2020-08-31T11:07:28Z")

</div>

how to change my mt5 currency

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## [Change pay bank to pay agent](https://community.deriv.com/t/change-pay-bank-to-pay-agent/3952)

<div class="topic-metadata">

**Author:** [@blaasop-abcissa-2](https://community.deriv.com/u/blaasop-abcissa-2)\
**Replies:** 0\
**Last updated:** [August 29, 2020, 11:59am UTC](https://community.deriv.com/t/change-pay-bank-to-pay-agent/3952 "2020-08-29T11:59:42Z")

</div>

How to withdraw with bank to pay agent

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## [Moving stop loss into profit on Deriv](https://community.deriv.com/t/moving-stop-loss-into-profit-on-deriv/3932)

<div class="topic-metadata">

**Author:** [@amatols-abrosia-2](https://community.deriv.com/u/amatols-abrosia-2)\
**Replies:** 0\
**Last updated:** [August 29, 2020, 8:24am UTC](https://community.deriv.com/t/moving-stop-loss-into-profit-on-deriv/3932 "2020-08-29T08:24:59Z")

</div>

How do you move stop loss into profit on Deriv platform?

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## [Market database](https://community.deriv.com/t/market-database/3923)

<div class="topic-metadata">

**Author:** [@acicula-abscess-2](https://community.deriv.com/u/acicula-abscess-2)\
**Replies:** 0\
**Last updated:** [August 29, 2020, 4:35am UTC](https://community.deriv.com/t/market-database/3923 "2020-08-29T04:35:00Z")

</div>

Hello there I would like to know, if one can be able to find or download Market database(cryptographic data) of Synthetic indices or if you have them in tubular format on the website can I please be directed where to fin…

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## [Want to change my payment method to Bitcoin](https://community.deriv.com/t/want-to-change-my-payment-method-to-bitcoin/869)

<div class="topic-metadata">

**Author:** [@addling-accidia-2](https://community.deriv.com/u/addling-accidia-2)\
**Replies:** 1\
**Last updated:** [August 28, 2020, 4:07pm UTC](https://community.deriv.com/t/want-to-change-my-payment-method-to-bitcoin/869 "2020-08-28T16:07:55Z")

</div>

Hello I want to change my payment method to bitcoin

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## [Wallet not credited even though I was debited](https://community.deriv.com/t/wallet-not-credited-even-though-i-was-debited/3857)

<div class="topic-metadata">

**Author:** [@citadel-accolle-2](https://community.deriv.com/u/citadel-accolle-2)\
**Replies:** 1\
**Last updated:** [August 28, 2020, 11:40am UTC](https://community.deriv.com/t/wallet-not-credited-even-though-i-was-debited/3857 "2020-08-28T11:40:52Z")

</div>

Yesterday,27th august 2020. I funded my wallet with $100 but my wallet not funded till now

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## [Withdrawal fund not received](https://community.deriv.com/t/withdrawal-fund-not-received/3829)

<div class="topic-metadata">

**Author:** [@anaboly-accloys-2](https://community.deriv.com/u/anaboly-accloys-2)\
**Replies:** 0\
**Last updated:** [August 27, 2020, 8:16pm UTC](https://community.deriv.com/t/withdrawal-fund-not-received/3829 "2020-08-27T20:16:01Z")

</div>

Since about 15 good working days I requested for withdrawal, I haven’t received any of it . And I will like to see the request form or processing form of the account please.

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## [MT5 account frozen](https://community.deriv.com/t/mt5-account-frozen/3816)

<div class="topic-metadata">

**Author:** [@bastite-accidia-2](https://community.deriv.com/u/bastite-accidia-2)\
**Replies:** 0\
**Last updated:** [August 27, 2020, 5:13pm UTC](https://community.deriv.com/t/mt5-account-frozen/3816 "2020-08-27T17:13:05Z")

</div>

My MT5 froze 2 hours ago and I had running trades. Deriv do something we are losing money.

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## [Changer mon adresse email](https://community.deriv.com/t/changer-mon-adresse-email/3743)

<div class="topic-metadata">

**Author:** [@barkier-abrased-2](https://community.deriv.com/u/barkier-abrased-2)\
**Replies:** 0\
**Last updated:** [August 27, 2020, 10:45am UTC](https://community.deriv.com/t/changer-mon-adresse-email/3743 "2020-08-27T10:45:00Z")

</div>

Bonjour, Je veux changer mon adresse email de binary. J’ai une autre adresse email que je souhaite utiliser pour des raisons de sécurité. Comment faire ? Quelles sont les étapes a suivre pour le faire ?

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## [I want to use my skrill account for withdraw which was previously used for another account which was mine only but is now deactivated.](https://community.deriv.com/t/i-want-to-use-my-skrill-account-for-withdraw-which-was-previously-used-for-another-account-which-was-mine-only-but-is-now-deactivated/3729)

<div class="topic-metadata">

**Author:** [@bowbent-accoils-2](https://community.deriv.com/u/bowbent-accoils-2)\
**Replies:** 0\
**Last updated:** [August 27, 2020, 6:51am UTC](https://community.deriv.com/t/i-want-to-use-my-skrill-account-for-withdraw-which-was-previously-used-for-another-account-which-was-mine-only-but-is-now-deactivated/3729 "2020-08-27T06:51:37Z")

</div>

Please help me how can i use my skrill which was used for my previous account for withdrawl,

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## [How to set volume on synthetic demo trade](https://community.deriv.com/t/how-to-set-volume-on-synthetic-demo-trade/3700)

<div class="topic-metadata">

**Author:** [@canvass-acushla-1](https://community.deriv.com/u/canvass-acushla-1)\
**Replies:** 0\
**Last updated:** [August 26, 2020, 7:00pm UTC](https://community.deriv.com/t/how-to-set-volume-on-synthetic-demo-trade/3700 "2020-08-26T19:00:24Z")

</div>

How do I go about setting/calculating the volume to use?

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## [Synthetic demo account balance](https://community.deriv.com/t/synthetic-demo-account-balance/3699)

<div class="topic-metadata">

**Author:** [@canvass-acushla-1](https://community.deriv.com/u/canvass-acushla-1)\
**Replies:** 0\
**Last updated:** [August 26, 2020, 6:57pm UTC](https://community.deriv.com/t/synthetic-demo-account-balance/3699 "2020-08-26T18:57:50Z")

</div>

Hello, Is there a way to reduce the amount to trade with in the demo from $10,000 to a smaller amount?

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## [Перевод на счета МТ](https://community.deriv.com/t/topic/2897)

<div class="topic-metadata">

**Author:** [@Андрей](https://community.deriv.com/u/%D0%90%D0%BD%D0%B4%D1%80%D0%B5%D0%B9)\
**Replies:** 9\
**Last updated:** [August 26, 2020, 1:58pm UTC](https://community.deriv.com/t/topic/2897 "2020-08-26T13:58:46Z")

</div>

Добрый вечер. Почему у меня выскакивает ошибка “Transfers are not allowed for these accounts” при переводе денежных средств с основного счета на МТ счета? В чем проблема?

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## [placing of trade](https://community.deriv.com/t/placing-of-trade/3643)

<div class="topic-metadata">

**Author:** [@belonid-abrades-2](https://community.deriv.com/u/belonid-abrades-2)\
**Replies:** 0\
**Last updated:** [August 26, 2020, 8:24am UTC](https://community.deriv.com/t/placing-of-trade/3643 "2020-08-26T08:24:53Z")

</div>

hi sir while placing trade there’s an error occurring again by again

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## [Verification](https://community.deriv.com/t/verification/1596)

<div class="topic-metadata">

**Author:** [@annatto-abusion-2](https://community.deriv.com/u/annatto-abusion-2)\
**Replies:** 1\
**Last updated:** [August 26, 2020, 6:17am UTC](https://community.deriv.com/t/verification/1596 "2020-08-26T06:17:40Z")

</div>

How to verify proof address verification please. My proof identity is verified

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## [AGENT WITHDRAWAL](https://community.deriv.com/t/agent-withdrawal/3594)

<div class="topic-metadata">

**Author:** [@bespout-abutted-2](https://community.deriv.com/u/bespout-abutted-2)\
**Replies:** 0\
**Last updated:** [August 25, 2020, 4:32pm UTC](https://community.deriv.com/t/agent-withdrawal/3594 "2020-08-25T16:32:25Z")

</div>

Pls admin, why are my unable to withdraw through agent while I funded through same method?

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## [Authenticate](https://community.deriv.com/t/authenticate/3577)

<div class="topic-metadata">

**Author:** [@awarest-acaudal-2](https://community.deriv.com/u/awarest-acaudal-2)\
**Replies:** 0\
**Last updated:** [August 25, 2020, 12:25pm UTC](https://community.deriv.com/t/authenticate/3577 "2020-08-25T12:25:18Z")

</div>

How can I authenticate my identity?

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## [mudanca de link de afliado](https://community.deriv.com/t/mudanca-de-link-de-afliado/3575)

<div class="topic-metadata">

**Author:** [@arctiid-abricot-2](https://community.deriv.com/u/arctiid-abricot-2)\
**Replies:** 0\
**Last updated:** [August 25, 2020, 12:14pm UTC](https://community.deriv.com/t/mudanca-de-link-de-afliado/3575 "2020-08-25T12:14:25Z")

</div>

ola bom dia nao quero encerrar a minha conta porem gostarioa de mudar de link de afiliado como proceder?

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## [Deposit Notice](https://community.deriv.com/t/deposit-notice/3553)

<div class="topic-metadata">

**Author:** [@cantare-abaisse-5](https://community.deriv.com/u/cantare-abaisse-5)\
**Replies:** 0\
**Last updated:** [August 25, 2020, 9:17am UTC](https://community.deriv.com/t/deposit-notice/3553 "2020-08-25T09:17:40Z")

</div>

Hello My Friends , I have a problem about deposit . I want to deposit 50 dollar with my card , but I see a notice . I upload the detail as photo . What shoul I do? Is this problem general ? Best regads…

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## [Cashier disabled](https://community.deriv.com/t/cashier-disabled/3511)

<div class="topic-metadata">

**Author:** [@bagwigs-aburban-2](https://community.deriv.com/u/bagwigs-aburban-2)\
**Replies:** 0\
**Last updated:** [August 24, 2020, 9:18pm UTC](https://community.deriv.com/t/cashier-disabled/3511 "2020-08-24T21:18:28Z")

</div>

My cashier is been disabled since 11th August Ive used my card to deposit in my friend’s account What can i do

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## [Card type cannot be used to withdraw](https://community.deriv.com/t/card-type-cannot-be-used-to-withdraw/3510)

<div class="topic-metadata">

**Author:** [@carfare-acarian-2](https://community.deriv.com/u/carfare-acarian-2)\
**Replies:** 0\
**Last updated:** [August 24, 2020, 8:55pm UTC](https://community.deriv.com/t/card-type-cannot-be-used-to-withdraw/3510 "2020-08-24T20:55:33Z")

</div>

I’ve been trying to withdraw since the day started and i keep getting an error massage sayinb my card type cannot be used to receive payouts please heeelllp

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## [daily limits on loses](https://community.deriv.com/t/daily-limits-on-loses/3471)

<div class="topic-metadata">

**Author:** [@balabos-abigeus-2](https://community.deriv.com/u/balabos-abigeus-2)\
**Replies:** 0\
**Last updated:** [August 24, 2020, 2:40pm UTC](https://community.deriv.com/t/daily-limits-on-loses/3471 "2020-08-24T14:40:39Z")

</div>

how to relea se my daily limits on loses

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## [nome de usuário de afiliado](https://community.deriv.com/t/nome-de-usuario-de-afiliado/3167)

<div class="topic-metadata">

**Author:** [@bauleah-abridge-2](https://community.deriv.com/u/bauleah-abridge-2)\
**Replies:** 1\
**Last updated:** [August 22, 2020, 8:26pm UTC](https://community.deriv.com/t/nome-de-usuario-de-afiliado/3167 "2020-08-22T20:26:52Z")

</div>

Boa tarde! Tenho mais de 4 mil clientes que utilizam a plataforma de vocês através de mim e minha equipe. Eu preciso saber qual é o meu nome de usuário para eu entrar no meu acesso de afiliado. Já tentei umas 6 vezes rec…

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## [Affiliate program](https://community.deriv.com/t/affiliate-program/3226)

<div class="topic-metadata">

**Author:** [@visionpips](https://community.deriv.com/u/visionpips)\
**Replies:** 0\
**Last updated:** [August 21, 2020, 9:15am UTC](https://community.deriv.com/t/affiliate-program/3226 "2020-08-21T09:15:10Z")

</div>

I have tried to sign up for the affiliate program but every time i try the response is “invalid submission” anybody with an idea how to solve this please?

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## [Range Break](https://community.deriv.com/t/range-break/3175)

<div class="topic-metadata">

**Author:** [@bestrow-accoied-2](https://community.deriv.com/u/bestrow-accoied-2)\
**Replies:** 0\
**Last updated:** [August 20, 2020, 7:33pm UTC](https://community.deriv.com/t/range-break/3175 "2020-08-20T19:33:08Z")

</div>

How much do I have to have on my DMT5 account to trade the Range Break indexe?

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## [Blocked Cashier](https://community.deriv.com/t/blocked-cashier/3117)

<div class="topic-metadata">

**Author:** [@chafers-acaudal-2](https://community.deriv.com/u/chafers-acaudal-2)\
**Replies:** 0\
**Last updated:** [August 20, 2020, 9:31am UTC](https://community.deriv.com/t/blocked-cashier/3117 "2020-08-20T09:31:13Z")

</div>

Hello, someone should please help me…been struggling with this. Been trying to deposit from my perfect money account to Deriv but I’m unable to. I keep receiving this in my browser “about: blank#blocked”

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## [Mr Beckford](https://community.deriv.com/t/mr-beckford/3040)

<div class="topic-metadata">

**Author:** [@anlases-abacate-4](https://community.deriv.com/u/anlases-abacate-4)\
**Replies:** 0\
**Last updated:** [August 19, 2020, 11:53am UTC](https://community.deriv.com/t/mr-beckford/3040 "2020-08-19T11:53:36Z")

</div>

Hello. I would like to know why the trading and deposits has been disabled on my account pls thank you

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## [Hi, i opened an account with Deriv.](https://community.deriv.com/t/hi-i-opened-an-account-with-deriv/2951)

<div class="topic-metadata">

**Author:** [@johforex](https://community.deriv.com/u/johforex)\
**Replies:** 0\
**Last updated:** [August 18, 2020, 11:58am UTC](https://community.deriv.com/t/hi-i-opened-an-account-with-deriv/2951 "2020-08-18T11:58:35Z")

</div>

I wasn’t able to place trades yesterday. Today i send my ID, proof of Residence and a selfie of me holding my ID. When will i get verified?

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## [Deposit issues](https://community.deriv.com/t/deposit-issues/2868)

<div class="topic-metadata">

**Author:** [@benzyls-accited-2](https://community.deriv.com/u/benzyls-accited-2)\
**Replies:** 3\
**Last updated:** [August 18, 2020, 7:55am UTC](https://community.deriv.com/t/deposit-issues/2868 "2020-08-18T07:55:26Z")

</div>

I made a deposit of 50$ on my Deriv account and I was debited 19500 Naira from my bank but I didn’t recieved it on my Deriv account. Here is my Ref No: 783901886 Pls I anticipate your Response, Thank You. God Bless Y…

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