# 10 coins deposit guideline

**URL:** <https://community.deriv.com/t/10-coins-deposit-guideline/35063>\
**Category:** Payments & Transactions\
**Created:** [August 18, 2022, 12:29pm UTC](https://community.deriv.com/t/10-coins-deposit-guideline/35063 "2022-08-18T12:29:23Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [August 18, 2022, 12:29pm UTC](https://community.deriv.com/t/10-coins-deposit-guideline/35063/1 "2022-08-18T12:29:23Z")

</div>

Hi Deriv Community Members, 💡

![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c6d74883644af8ca28592711c7297d5899df7e84.png)

Here are the steps on how to deposit using 10 coins payment method ?

Step 1 : Please enter the amount you would like to deposit

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/6ccddeca94b21915c965d6c35dd6e0d9f1a1f15d.png)

Step 2 : Once you have entered the deposit amount, click on _ **continue** _

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/507591ad80d602366771ebdaf2796c8725832060.png)

Step 3 : The page will redirect you to the 10 coins payment method page and you need to select your wallet currency.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/6b9e097610147411c6c564060a91b42bf623e814.png)

Step 4 : After clicking on submit, the QR code and the cryptocurrency address will be generated for you to make the deposit.

Step 5 : Click on the “payment sent” after you have completed the deposit.

Step 6: Once done, you will receive a confirmation of the approved transaction. You will also receive an email confirmation of the successful deposit.

_Disclaimer: The wallet has an expiration time._

Hope this information helps 💡

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

---

<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [August 18, 2022, 12:29pm UTC](https://community.deriv.com/t/10-coins-deposit-guideline/35063/2 "2022-08-18T12:29:46Z")

</div>



---

<div class="post-metadata">

**Author:** ![bubbled-abraham-2](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@bubbled-abraham-2](https://community.deriv.com/u/bubbled-abraham-2)\
**Post date:** [November 7, 2022, 11:52pm UTC](https://community.deriv.com/t/10-coins-deposit-guideline/35063/3 "2022-11-07T23:52:30Z")

</div>

Dear support team,

I have two issues of concern :

1. I made a withdrawal of $100 worth of TRON (TRX) on 1st of November via TenCoins, it was approved by Deriv but it has not reached my TRX wallet to date, it has now been 7 days. I contacted Deriv via live chat and was advised to wait 2 -3 days, it has now been 7 days .

2. I have made a deposit of $21.20 still via TenCoins, my deposit has not been credited to my account to date.

---

<div class="post-metadata">

**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [November 8, 2022, 4:37am UTC](https://community.deriv.com/t/10-coins-deposit-guideline/35063/4 "2022-11-08T04:37:56Z")

</div>

Dear @bubbled-abraham-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

![](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/9/90a9941d866b155895680c37a65a8221e6208cbd.png)[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)

### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)

Regards,

[Deriv.](http://deriv.com/?_ga=2.227810013.1393637564.1658297084-535439446.1657619680)com