# 24/7 support with Deriv Live Chat
**URL:** https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430
**Category:** Accounts
**Tags:** livechat, service, support
**Created:** [March 21, 2023, 10:48am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430 "2023-03-21T10:48:32Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [March 21, 2023, 10:48am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/1 "2023-03-21T10:48:33Z")
Dear members,
If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our [Contact Us](https://deriv.com/contact_us/) page.
However, if you need further assistance, you may contact our Customer Support team via LiveChat and WhatsApp.
You may find the Deriv LiveChat and the Deriv WhatsApp icon at the bottom of our website [here](https://deriv.com/). (Please refer to the screenshot)
Hope the above helps!
If you have any questions, please visit our [Help Centre](https://deriv.com/help-centre) or contact us via Live Chat and WhatsApp.
> **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)**
>
> Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [March 21, 2023, 10:48am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/2 "2023-03-21T10:48:41Z")
---
### Author:  [@avyzing-alberge-1](https://community.deriv.com/u/avyzing-alberge-1)
#### Post date: [March 25, 2023, 8:16am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/3 "2023-03-25T08:16:47Z")
[aliyuaishatuyakubu@gmail.com](mailto:aliyuaishatuyakubu@gmail.com)
I change my password
So pls put me the $90 I want make a trading
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### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [March 25, 2023, 11:13am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/4 "2023-03-25T11:13:00Z")
Hello @avyzing-alberge-1 ,
Thank you for joining the community and leaving us a comment.
Please note that transactions are executed by the clients themselves.
Feel free to use the following link to make a deposit to your accounthttps://app.deriv.com/cashier/deposit
In case you have any more inquiries, feel free to contact our Customer Support team which is available 24/7 via the Live Chat. We will work with you to resolve any issue as quickly as possible.
Thank you.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@bodrage-afernan-2](https://community.deriv.com/u/bodrage-afernan-2)
#### Post date: [April 7, 2023, 5:07pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/5 "2023-04-07T17:07:35Z")
Hello, I want to know if it is possible to open two Synthetic indices account with deriv
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### Author:  [@babydom-acoasma-2](https://community.deriv.com/u/babydom-acoasma-2)
#### Post date: [April 20, 2023, 9:36am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/6 "2023-04-20T09:36:40Z")
I’m having problem logging in my Deriv acct on MT5 it’s giving me this response “AUTHORIZATION FAILED ” pls what could have gone wrong
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### Author:  [@Paola](https://community.deriv.com/u/Paola)
#### Post date: [April 20, 2023, 6:56pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/7 "2023-04-20T18:56:45Z")
Hello @bodrage-afernan-2 ,
Thank you for joining the community and for leaving us a comment.
Please know that we will require to make further checks in order to assist with your inquiry.
Therefore, for better protection of your account’s data, you may contact our Customer Support team which is available 24/7 via the Live Chat.
We will work with you to resolve any issue as quickly as possible.
Thank you.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@Binary.Bot.Download](https://community.deriv.com/u/Binary.Bot.Download)
#### Post date: [May 12, 2023, 12:11am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/8 "2023-05-12T00:11:56Z")
Yes this should be possible
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### Author:  [@amebian-advices-2](https://community.deriv.com/u/amebian-advices-2)
#### Post date: [May 19, 2023, 10:49am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/9 "2023-05-19T10:49:25Z")
Pls i am trading to locate live chat on deriv website on my smartphone. I can’t find their live chat. I need help please
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [May 22, 2023, 4:38am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/10 "2023-05-22T04:38:55Z")
Hello, @amebian-advices-2. Thank you for posting in our Deriv Community. You may check this article for Live Chat information:
> [@How to use live chat to contact us](https://community.deriv.com/t/how-to-use-live-chat-to-contact-us/43541):
>
> Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time. Where can I find the live chat icon? You can find the live chat icon on our webpage. If you’re logged in, you can also see it in your account. You can be assisted in languages o…
However, if you have any other inquiries, kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@asprawl-adlands-2](https://community.deriv.com/u/asprawl-adlands-2)
#### Post date: [May 22, 2023, 5:48am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/11 "2023-05-22T05:48:18Z")
My drive acunt balock but I a sending All proof
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [May 22, 2023, 6:28am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/12 "2023-05-22T06:28:58Z")
Hello @asprawl-adlands-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
---
### Author:  [@anesone-aftmost-2](https://community.deriv.com/u/anesone-aftmost-2)
#### Post date: [May 26, 2023, 4:54pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/13 "2023-05-26T16:54:13Z")
hi guys I registered my DP2P last week ago but its not confirmed, I submitted but not confirmed 😢
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### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [May 28, 2023, 3:03am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/14 "2023-05-28T03:03:42Z")
Hi @anesone-aftmost-2, hope you are doing well and we are sorry to hear that you have an issue with DP2P. In regards to your DP2P account activation, we would need to conduct some checks for further assistance. Therefore, we advise that you contact our Live Chat support, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@anesone-aftmost-2](https://community.deriv.com/u/anesone-aftmost-2)
#### Post date: [May 29, 2023, 9:34am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/15 "2023-05-29T09:34:47Z")
Hi deriv . I submitted my DP2P account now is 2 weeks ago please 🙏 activated my DP2P. I want to buy dollar
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### Author:  [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)
#### Post date: [May 30, 2023, 4:40am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/16 "2023-05-30T04:40:18Z")
Hello @anesone-aftmost-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
---
### Author:  [@camanay-adsorbs-2](https://community.deriv.com/u/camanay-adsorbs-2)
#### Post date: [June 4, 2023, 5:43am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/17 "2023-06-04T05:43:51Z")
I’m having issues logging into my mt5 account
Says Authorization failed. How can it be fixed asap?
---
### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [June 4, 2023, 8:52am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/18 "2023-06-04T08:52:27Z")
Hi @camanay-adsorbs-2, thank you for joining our community. In regards to your MT5 account, kindly refer to the article below to guide you with your issue:
> [@Deriv MT5 Login error: Authorization failed (Invalid Account) error message](https://community.deriv.com/t/deriv-mt5-login-error-authorization-failed-invalid-account-error-message/50035):
>
> Dear Deriv Community members, Authorization failed or Invalid account error message is commonly seen when you have entered incorrect login information. This includes either an incorrect Deriv MT5 login ID, server, or password. The error message of your MT5 will be shown in the journal section: You may easily find your DMT5 account login information in the Deriv MT5 Dashboard by clicking [here](https://app.deriv.com/mt5). Click on the Trade to see your login information for the Deriv M…
If you face any issues, please do not hesitate to reach out to us . We will work with you to resolve your issue as soon as possible. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
---
### Author:  [@clarted-adreamt-2](https://community.deriv.com/u/clarted-adreamt-2)
#### Post date: [July 4, 2023, 7:54pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/19 "2023-07-04T19:54:44Z")
Hello, Plz , Can I withraw without verification?
Can you tell me the limit of withrawal without KYC ?
thank you.
---
### Author:  [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)
#### Post date: [July 5, 2023, 2:29am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/20 "2023-07-05T02:29:00Z")
Dear @clarted-adreamt-2 , thank you for joining our community! We are sorry to hear this. Kindly be informed that you may see your account limits [here](https://app.deriv.com/account/account-limits). To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
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