# 24/7 support with Deriv Live Chat **URL:** \ **Category:** Accounts\ **Tags:** service, livechat, support\ **Created:** [March 21, 2023, 10:48am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430 "2023-03-21T10:48:32Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![bloomed-address-2](https://avatars.discourse-cdn.com/v4/letter/b/ecc23a/32.png) [@bloomed-address-2](https://community.deriv.com/u/bloomed-address-2)\ **Post date:** [October 28, 2023, 4:20am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/21 "2023-10-28T04:20:28Z")
Hi, how can I get assisted on withdrawal issue ---
**Author:** ![alpiste-agamont-2](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@alpiste-agamont-2](https://community.deriv.com/u/alpiste-agamont-2)\ **Post date:** [November 20, 2023, 4:37pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/22 "2023-11-20T16:37:30Z")
Hi I’m using a Macbook/OS, Why doesn’t my MT5 allow me to connect to my deriv account or any other account. There’s no option to connect to real account and when i tap on connect account, thee is no selection for the deriv server and any other server, only the demo. ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [November 21, 2023, 2:26pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/23 "2023-11-21T14:26:52Z")
Dear @alpiste-agamont-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)** > > Trading platforms designed with you in mind. ---
**Author:** ![causing-adamant-2](https://avatars.discourse-cdn.com/v4/letter/c/c67d28/32.png) [@causing-adamant-2](https://community.deriv.com/u/causing-adamant-2)\ **Post date:** [March 10, 2024, 4:43pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/24 "2024-03-10T16:43:42Z")
Hello deriv. I have been trying to place my orders but they are getting rejected on the BVI servers ---
**Author:** ![catalog-acyloxy-2](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@catalog-acyloxy-2](https://community.deriv.com/u/catalog-acyloxy-2)\ **Post date:** [March 21, 2024, 4:37pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/25 "2024-03-21T16:37:22Z")
Hi i have problem with my MT5real accountwheni tradeits says rejected ---
**Author:** ![juanjo](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/juanjo/32/5512_2.png) [@juanjo](https://community.deriv.com/u/juanjo)\ **Post date:** [April 4, 2024, 7:33pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/26 "2024-04-04T19:33:26Z")
For cases that we have contacted the client: Hello @causing-adamant-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apogean-agrapha-2](https://avatars.discourse-cdn.com/v4/letter/a/b487fb/32.png) [@apogean-agrapha-2](https://community.deriv.com/u/apogean-agrapha-2)\ **Post date:** [April 12, 2024, 6:12pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/27 "2024-04-12T18:12:30Z")
I deposited on meta trader 5 but I cannot find a few dollars I left after trading ---
**Author:** ![bitcoin-agonium-2](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bitcoin-agonium-2](https://community.deriv.com/u/bitcoin-agonium-2)\ **Post date:** [April 16, 2024, 7:49pm UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/28 "2024-04-16T19:49:50Z")
I withdraw fund on Sunday and it has been approved till now it’s not yet reflect on my account ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 17, 2024, 2:08am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/29 "2024-04-17T02:08:45Z")
Hi @apogean-agrapha-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 17, 2024, 3:26am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/30 "2024-04-17T03:26:47Z")
Hello @bitcoin-agonium-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![bitcoin-agonium-2](https://avatars.discourse-cdn.com/v4/letter/b/ee7513/32.png) [@bitcoin-agonium-2](https://community.deriv.com/u/bitcoin-agonium-2)\ **Post date:** [April 17, 2024, 10:57am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/31 "2024-04-17T10:57:50Z")
Holding payment for long periods doesn’t seems right when we deposit it reflect within minutes but when we want to withdraw our profit it takes long periods before we could get it [Previous page](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430.md?page=1)