# 24/7 support with Deriv Live Chat

**URL:** <https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430>\
**Category:** Accounts\
**Tags:** service, livechat, support\
**Created:** [March 21, 2023, 10:48am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430 "2023-03-21T10:48:32Z")\
**Posts on this page:** 1\
**Showing post:** 18

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**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\
**Post date:** [June 4, 2023, 8:52am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430/18 "2023-06-04T08:52:27Z")

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Hi @camanay-adsorbs-2, thank you for joining our community. In regards to your MT5 account, kindly refer to the article below to guide you with your issue:

> [@Deriv MT5 Login error: Authorization failed (Invalid Account) error message](https://community.deriv.com/t/deriv-mt5-login-error-authorization-failed-invalid-account-error-message/50035):
>
> Dear Deriv Community members, Authorization failed or Invalid account error message is commonly seen when you have entered incorrect login information. This includes either an incorrect Deriv MT5 login ID, server, or password. The error message of your MT5 will be shown in the journal section: You may easily find your DMT5 account login information in the Deriv MT5 Dashboard by clicking [here](https://app.deriv.com/mt5). Click on the Trade to see your login information for the Deriv M…

If you face any issues, please do not hesitate to reach out to us . We will work with you to resolve your issue as soon as possible. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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_[View the full topic](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430)._