6 tips to secure your Deriv account

Hello Deriv Community,

We would like to share some tips to secure your Deriv account.

1. Don’t click on random links.
If you receive an email from a familiar organization requesting you to confirm your login details on another website, try accessing the website without clicking on the link provided. Don’t click on links that redirect you to an external website.

2. Double-check message contents.
Notice something fishy? Copy the content of the email and look it up on a search engine to check if it’s a popular phishing scam, or get in touch with the sender through a phone call or alternate email address.

Deriv will only contact you through no-reply@deriv.com or support@deriv.com. So if you receive an email from us which did not come from these email addresses, contact us via live chat and report the email.

3. Shield yourself.
Make sure your operating systems and antivirus software are regularly updated. Our website and apps are constantly upgrading and improving, so keep your device up-to-date and consistently update your apps.

We also recommend using a Virtual Private Network (VPN) to encrypt your connection when trading with us, especially if you’re accessing sensitive information.

4. Turn off auto-connect settings.
We discourage connecting to public WiFi as hackers could create fake WiFi networks with names of legitimate individuals or businesses nearby. To ensure you are connecting to a real, secure, and reliable public WiFi network, double-check the WiFi credentials.

5. Set a strong password.
Your password should be unique, containing a mixture of numbers, symbols, and uppercase and lowercase letters. Exclude personal information such as your name or birthdate.

Change your password regularly and try not to use the same password for multiple accounts. Password managers can help store your passwords and recommend stronger passwords.

Additionally, enable 2FA using your mobile device or email. Accounts that require a password and 2FA tend to be more secure than those only requiring passwords.

6. Be aware of your surroundings.
Never leave your belongings unattended. To avoid keyloggers from being implanted or infecting your device, always ensure your gadgets are within view and look out for odd electronics that seem out of place.

Hope the above information is useful for everyone.

If you have any further queries, please do not hesitate to contact our Live Chat support for assistance.