# À problème about the transaction of money

**URL:** <https://community.deriv.com/t/a-probleme-about-the-transaction-of-money/55036>\
**Category:** General Discussion\
**Created:** [May 2, 2023, 7:36am UTC](https://community.deriv.com/t/a-probleme-about-the-transaction-of-money/55036 "2023-05-02T07:36:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![beliers-affraps-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/beliers-affraps-2/32/5095_2.png) [@beliers-affraps-2](https://community.deriv.com/u/beliers-affraps-2)\
**Post date:** [May 2, 2023, 7:36am UTC](https://community.deriv.com/t/a-probleme-about-the-transaction-of-money/55036/1 "2023-05-02T07:36:37Z")

</div>

Hello, I have just made an outgoing money transfer from deriv to meta5 but the money does not appear on meta5 while on deriv the sums no longer appear, what to do please.

---

<div class="post-metadata">

**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [May 2, 2023, 3:17pm UTC](https://community.deriv.com/t/a-probleme-about-the-transaction-of-money/55036/2 "2023-05-02T15:17:08Z")

</div>

Hi @beliers-affraps-2 ,

Thank you for joining the community and for leaving us a comment.

We are truly sorry to hear that you are facing such an issue.

For better protection of your account’s data, you may contact our Customer Support team which is available 24/7 via the Live Chat.

We will work with you to resolve any issue as quickly as possible.

Thank you.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)**
>
> Trading platforms designed with you in mind.