# Accept my identity card to activate my withdrawal

**URL:** <https://community.deriv.com/t/accept-my-identity-card-to-activate-my-withdrawal/15110>\
**Category:** Payments & Transactions\
**Created:** [August 14, 2021, 5:52pm UTC](https://community.deriv.com/t/accept-my-identity-card-to-activate-my-withdrawal/15110 "2021-08-14T17:52:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cavetti-acinose-2](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cavetti-acinose-2](https://community.deriv.com/u/cavetti-acinose-2)\
**Post date:** [August 14, 2021, 5:52pm UTC](https://community.deriv.com/t/accept-my-identity-card-to-activate-my-withdrawal/15110/1 "2021-08-14T17:52:19Z")

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Hello the derivative team my withdrawal is blocked and the team asks me for a passport which I do not have now I send my identity card it refuses please help me

 ![Screenshot_20210814-182427](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/2c9a9824f197bcfbfa5084dc8aaa2544b8c8ab24.png)

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**Author:** ![chomper-achings-2](https://avatars.discourse-cdn.com/v4/letter/c/90ced4/32.png) [@chomper-achings-2](https://community.deriv.com/u/chomper-achings-2)\
**Post date:** [May 7, 2022, 7:29am UTC](https://community.deriv.com/t/accept-my-identity-card-to-activate-my-withdrawal/15110/2 "2022-05-07T07:29:51Z")

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Необходимо фото удостоверения . Ни скан ни копия , а именно фото

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [May 7, 2022, 1:07pm UTC](https://community.deriv.com/t/accept-my-identity-card-to-activate-my-withdrawal/15110/3 "2022-05-07T13:07:16Z")

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Hi @cavetti-acinose-2, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [May 7, 2022, 1:07pm UTC](https://community.deriv.com/t/accept-my-identity-card-to-activate-my-withdrawal/15110/4 "2022-05-07T13:07:59Z")

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Привет @chomper-achings-2 для лучшей помощи и защиты данных вашей учетной записи. Пожалуйста, свяжитесь с нами через LiveChat. Мы будем работать с вами, чтобы решить любые проблемы как можно быстрее.