# account block

**URL:** <https://community.deriv.com/t/account-block/9335>\
**Category:** Accounts\
**Created:** [May 16, 2021, 9:10am UTC](https://community.deriv.com/t/account-block/9335 "2021-05-16T09:10:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ancilia-achaque-2](https://avatars.discourse-cdn.com/v4/letter/a/9d8465/32.png) [@ancilia-achaque-2](https://community.deriv.com/u/ancilia-achaque-2)\
**Post date:** [May 16, 2021, 9:10am UTC](https://community.deriv.com/t/account-block/9335/1 "2021-05-16T09:10:39Z")

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i want to unblock my account please assist ASAP.

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**Author:** ![cathood-acinary-2](https://avatars.discourse-cdn.com/v4/letter/c/ce7236/32.png) [@cathood-acinary-2](https://community.deriv.com/u/cathood-acinary-2)\
**Post date:** [June 18, 2021, 8:31pm UTC](https://community.deriv.com/t/account-block/9335/2 "2021-06-18T20:31:47Z")

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my account does not log in even if i ty to change the password, the old password still remain intact. Im able to log into the portal but im not able to log in the MT5 platform

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**Author:** ![armorer-acinuni-2](https://avatars.discourse-cdn.com/v4/letter/a/34f0e0/32.png) [@armorer-acinuni-2](https://community.deriv.com/u/armorer-acinuni-2)\
**Post date:** [June 23, 2021, 1:03am UTC](https://community.deriv.com/t/account-block/9335/3 "2021-06-23T01:03:55Z")

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I need help my cashier is locked how to unlock it  
Please assist me me😔