# Account bloqued

**URL:** <https://community.deriv.com/t/account-bloqued/86777>\
**Category:** General Discussion\
**Created:** [May 5, 2024, 7:29pm UTC](https://community.deriv.com/t/account-bloqued/86777 "2024-05-05T19:29:00Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![benzoin-actifed-2](https://avatars.discourse-cdn.com/v4/letter/b/f04885/32.png) [@benzoin-actifed-2](https://community.deriv.com/u/benzoin-actifed-2)\
**Post date:** [May 5, 2024, 7:29pm UTC](https://community.deriv.com/t/account-bloqued/86777/1 "2024-05-05T19:29:01Z")

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Subject: Account Blocked due to Address Verification Review

Dear Support Team,

I am writing to you regarding my trading account that has been recently blocked. I understand that the reason behind this is the review of the documents related to my address.

I would like to provide any additional information or documentation that may be required to unblock my account. Please let me know what steps I need to take to resolve this issue as soon as possible.

Thank you for your attention to this matter and I look forward to hearing from you soon.

Best regards,  
Nival oussama.

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**Author:** ![clamors-airtime-2](https://avatars.discourse-cdn.com/v4/letter/c/9f8e36/32.png) [@clamors-airtime-2](https://community.deriv.com/u/clamors-airtime-2)\
**Post date:** [May 6, 2024, 3:06pm UTC](https://community.deriv.com/t/account-bloqued/86777/2 "2024-05-06T15:06:09Z")

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I want to know skills

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [May 7, 2024, 11:13am UTC](https://community.deriv.com/t/account-bloqued/86777/4 "2024-05-07T11:13:27Z")

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Hello @clamors-airtime-2,

Thank you for joining the community and for leaving us a comment!

To help us better understand and address any issues, we’d appreciate more details about your experience. Kindly reach out to our customer support team via LiveChat and provide them with additional details.

We’ll work with you to resolve any issues as quickly as possible.

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.

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**Author:** ![Paola](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/paola/32/5512_2.png) [@Paola](https://community.deriv.com/u/Paola)\
**Post date:** [May 7, 2024, 11:14am UTC](https://community.deriv.com/t/account-bloqued/86777/5 "2024-05-07T11:14:01Z")

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Hello @benzoin-actifed-2 ,

We’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further. Thank you!

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.